Pooja S (2/7/2022, [Link] PM): Hi! My name is Pooja.
Give me a few seconds to pull
up your account info
Kevin (2/7/2022, [Link] PM): okay
Pooja S (2/7/2022, [Link] PM): Thank you so much for contacting Doordash. I’m
happy to assist you with the issue that you have raised this query for and try my
best to resolve the issue as per your expectations.
Pooja S (2/7/2022, [Link] PM): How may I help you?
Kevin (2/7/2022, [Link] PM): Im trying to change my phone number using the app.
It says the number has been changed but its not changing it. I want my number
changed to 207-383-0570. Thanks
Pooja S (2/7/2022, [Link] PM): Thank you for sharing your concern.
Pooja S (2/7/2022, [Link] PM): I truly understand that you are facing issues
related to change phone number. I apologize for the discomfort this might have
caused you! Allow me to assist you further in resolving this and I will do my best
to help you in the best way possible.
Kevin (2/7/2022, [Link] PM): okay
Pooja S (2/7/2022, [Link] PM): In regards to your valuable time I will quickly go
ahead and check this for you, please allow me a moment for the same.
Kevin (2/7/2022, [Link] PM): okay
Pooja S (2/7/2022, [Link] PM): I have checked and your number +1 207-383-0570 has
already been update with us.
Pooja S (2/7/2022, [Link] PM): So I request you to once uninstall and reinstall it
again. I will be sending you troubleshooting steps also.
Pooja S (2/7/2022, [Link] PM): Please go through it once.
Kevin (2/7/2022, [Link] PM): okay i am removing the app now
Pooja S (2/7/2022, [Link] PM): Thank you so much.
Pooja S (2/7/2022, [Link] PM): Thank you for using DoorDash. It was a pleasure to
assist you.
Pooja S (2/7/2022, [Link] PM): I’m about to close out our session. Thank you for
choosing DoorDash. We appreciate the opportunity to serve you.
Kevin (2/7/2022, [Link] PM): okay I am trying to sing in now
Kevin (2/7/2022, [Link] PM): still doing the same thing
Kevin (2/7/2022, [Link] PM): its asking me to veryify my phone number but it wont
let me type my number in the field
Kevin (2/7/2022, [Link] PM): the field is grayed out
Pooja S (2/7/2022, [Link] PM): Thank you for the details. I will be calling you
so that I can transfer the call to our relevant team. Please stay connected.
Kevin (2/7/2022, [Link] PM): okay thanks
Pooja S (2/7/2022, [Link] PM): You're most welcome.
Pooja S (2/7/2022, [Link] PM): Please stay connected so I can provide an update.
Thank you for your patience.
Kevin (2/7/2022, [Link] PM): i just recieved the call and they will call me back
within 24 hours.
Pooja S (2/7/2022, [Link] PM): I will be sending you an email once I will receive
the email from your end with the screenshot. I will escalate this to our team.
Kevin (2/7/2022, [Link] PM): one time the app said i need to verify me email
address before I can verify my phone number?
Pooja S (2/7/2022, [Link] PM): Yes, if the dasher wants to update their phone
number they will receive a verification code on their email.
Pooja S (2/7/2022, [Link] PM): Updating your contact information will require a
verification. If you don’t have access to the phone number registered click Get
Help and select “send code to email” to receive the 6-digit security code. Enter
this code to your app to complete the update.
Pooja S (2/7/2022, [Link] PM): Are we still connected?
Kevin (2/7/2022, [Link] PM): when i select get help in the app it brings me to
another screen that says customer support, dasher support and merchant support
Pooja S (2/7/2022, [Link] PM): I am extremely sorry about this. I will be sending
you an email for the screenshot so please send us the screenshot. Once I receive
the email from your end I will escalate this to our team.
Kevin (2/7/2022, [Link] PM): okay
Pooja S (2/7/2022, [Link] PM): Thank you for using DoorDash. It was a pleasure to
assist you.
Pooja S (2/7/2022, [Link] PM): I’m about to close out our session. Thank you for
choosing DoorDash. We appreciate the opportunity to serve you.
