Reference Check Guide and Form
Confidential
Applicant’s name: Soumya Kapoor
Position Applying For: Customer Service Representative
Name of Referee: Chintesh Mehta
Job Title: Center Incharge and Mathematics Faculty
Organisation: Allen Career Institute
Contact Details: +918387823638
1. Is the (applicant) a close or personal acquaintance to you? (or did you just know them
professionally)
I know her professionally
2. What position did (applicant) hold in your organisation:
She used to provide Customer Support and Counseling to students and parents
3. What is your title and did the applicant report to you?
I was the Center Incharge and yes she was reporting to me
4. What were (the applicant’s) main duties and responsibilities:
Her main duties were to manage the parents and guide them for admission of their ward. She
also used to counsel students and parents in need to understand our system of operation. She
even used to provide additional assistance to our by teaching english to some batches as per our
requirement
5. What was the period of employment?
3 years 10 months
6. Can you outline (the applicant’s) strengths:
She is very enthusiastic, diligent and dedicated employee
7. Can you outline (the applicant's) areas for improvement:
She needs to learn to balance her work life balance and understand her personal life's
importance
8. Describe (applicant's) honesty and work ethic
She is very honest, trustworthy and perfectly ethical candidate
9. Describe (applicant's) reliability and sick leave record:
She is completely reliable as every additional task given to her alongwith her job profile she used
to execute it with utmost sincerity. Her sick leave record was 10 leaves a year depending on her
requirement. She claimed leave only in case of extreme situations
10. Has (applicant) ever been part of a disciplinary procedure?
Document Type: 4. People Recruitment and Management Version number: 2
Number & Title: 4.1.4 Reference Check Form Issue date: 31 October 2016
SMT review /CEO approved: 31 October 2016 Date next review: October 2018
No
11. Describe (applicant's) working relationships with supervisors and co-workers:
She has a healthy connection with all colleagues and seniors
12. Do you know why (applicant) is leaving/left their position in your organisation?
As she moved abroad
13. Hypothetically, would you re-employ (the applicant):
Definitely if she wants to rejoin she is always welcomed
14. Overall, how do you rate their work performance (1 – 10, 10 being outstanding):
10
15. She has applied to work as a call centre representative for us. Based on your knowledge
of her, do you think she would be suitable to this position?
Definitely as she has good experience of managing parents
Is there anything else you would like to add about (applicant):
No
Reference check completed by:
Chintesh Mehta
Name and Signature:
Date: 19/10/2023
Document Type: 4. People Recruitment and Management Version number: 2
Number & Title: 4.1.4 Reference Check Form Issue date: 31 October 2016
SMT review /CEO approved: 31 October 2016 Date next review: October 2018
