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FortiSASE Action Plan

The document outlines various VPN-related issues encountered by users, including DNS problems, connection errors for Mac and Linux users, and automatic connection failures. Some issues have been resolved with updates to FortiClient, while others remain under investigation. Suggested actions and workarounds are provided for each problem, highlighting the ongoing efforts to improve connectivity and performance.

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akash13.mech
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20 views2 pages

FortiSASE Action Plan

The document outlines various VPN-related issues encountered by users, including DNS problems, connection errors for Mac and Linux users, and automatic connection failures. Some issues have been resolved with updates to FortiClient, while others remain under investigation. Suggested actions and workarounds are provided for each problem, highlighting the ongoing efforts to improve connectivity and performance.

Uploaded by

akash13.mech
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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S.

NO Problems Remarks Action plan

1 DNS Issue When a user switches from one network to In forticlient version
another, the old DNS settings are being 7.2.10 the issue is fixed
restored in the Wi-Fi adapter. This issue
was observed in version 7.2.9.
2 MAC user unable to When Mac users attempt to connect to the TAC resolve the issue
connect the vpn. its VPN, the authentication page displays a from the backend for the
still connecting white screen error, preventing them from MAC default profile. After
state white screen entering their credentials. the issue got resolved.
error

3 Linux user unable to When ubuntu users attempt to connect to TAC is working on it still
connect the vpn. the VPN, the Autentication page displays a R&D state
Two kind of issues white screen error, and DNS restore will
we are facing white not happen
screen error and
DNS restore.

4 In VPN is not In our configuration Vpn should connect TAC is working on it still
connects automatically but still users connecting the R&D state
automatically vpn manually. Autoconnect will not
happens
5 ON/OFFnet issue User changing the office network to TAC suggested 7.2.9
Own network the routing table will not version to resolve this
change as expected. So it leads to issue.
network unaccessable.
6 OFF-net JIO and When the user attempted to access an TAC is working on it still
Airtel broadband R&D state
internal server and internet, the
internet is not
working
connection failed.
Upon the investigating only that
hotspot facing issue(JIO) and Airtel
Broadband randomly its not working
7 Internet slowness For users in different locations, the Suggest to buy new pop
issue assigned PoP (Point of Presence) is
geographically distant, which results in
increased latency.
8 Frequent disconnect TAC has suggested
After connecting to the VPN, users are
issue excluding the FortiClient
able to access the internet. However, installation path in
for some users, the VPN connection TrendMicro Antivirus as a
intermittently drops and reconnects at potential workaround.
irregular intervals. This issue has been Now its working fine.
observed across all versions of
FortiClient (FCT).
Status

Fixed

Fixed

Not Fixed

Not Fixed

Fixed

Not Fixed

Fixed

Fixed

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