Business 3
Business 3
The operations department in a firm overlooks the production process. They must:
● Use the resources in a cost-effective and efficient manner
● Manage inventory effectively
● Produce the required output to meet customer demands
● Meet the quality standards expected by customers
Productivity
Productivity is a measure of the efficiency of inputs used in the production process over a
period of time. It is the output measured against the inputs used to produce it. The
formula is:
Businesses often measure the labour productivity to see how efficient their employees are in
producing output. The formula for it is:
Businesses look to increase productivity, as the output will increase per employee and so
the average costs of production will fall. This way, they will be able to sell more while also
being able to lower prices.
Inventory Management
● Types of Inventory:
○ Raw materials
○ Work-in-progress (unfinished goods)
○ Finished goods (unsold)
● Purpose: To meet unexpected demand.
● Reorder Process:
○ Reorder when inventory reaches the reorder level to restore maximum stock.
○ Lead time: Time taken for reordered supplies to arrive.
● Risks: Holding too much inventory increases maintenance costs.
● Buffer Inventory Level:
○ Minimum stock needed to meet customer demand during lead time.
○ Inventory reaches buffer level during lead time and rises to maximum once
reordered stock arrives.
Lean Production
Lean production refers to the various techniques a firm can adopt to reduce wastage and
increase efficiency/productivity.
Benefits:
● increased productivity
● reduced amount of space needed for production
● improved factory layout may allow some jobs to be combined, so freeing up
employees to do other jobs in the factory
Methods of Production:
● Job Production:
○ Products are made to order and customized (e.g., wedding cakes, tailored suits,
films).
○ Advantages:
■ Ideal for one-off products and personal services.
■ Meets the exact customer requirements.
■ Varied tasks improve worker morale.
■ Highly flexible production method.
○ Disadvantages:
■ Requires skilled (and expensive) labor.
■ Higher costs due to being labor-intensive.
■ Production time is often long.
■ Mistakes can be costly to fix.
■ Specially purchased materials can increase costs.
● Batch Production:
○ Produces similar products in batches (e.g., cookies, houses with the same
design).
○ Advantages:
■ Flexible production that can switch between products.
■ Offers variety to both workers and consumers.
■ Machinery breakdown in one batch does not halt other productions.
○ Disadvantages:
■ Moving finished and semi-finished goods can be costly.
■ Resetting machines between batches delays production.
■ Requires large amounts of raw materials, increasing costs.
● Flow Production:
○ Produces large quantities continuously on a production line (e.g., soft drinks
factory).
○ Advantages:
■ High output of standardized products.
■ Low long-term costs, enabling low prices.
■ Benefits from economies of scale in purchasing.
■ Automated lines can run 24/7.
■ Fast and cheap production.
■ Capital-intensive, reducing labor costs and boosting efficiency.
○ Disadvantages:
■ Repetitive work can lower worker motivation.
■ Large inventories of raw materials and finished goods are costly.
■ High capital costs to set up production lines.
■ Machinery breakdown halts entire production.
Factors Affecting Production Method Choice:
● Nature of the Product:
○ Customized/personal products → Job production.
○ Standardized products → Flow production.
● Size of the Market:
○ Large market → Flow production.
○ Small or niche markets → Batch or job production.
○ High demand but low quantity → Batch production.
● Nature of Demand:
○ Steady demand → Flow production.
○ Irregular or low demand → Batch or job production.
Costs
● Fixed Costs:
○ Do not change with output in the short run.
○ Incurred even if output is zero.
○ Also called overhead costs.
○ Example: Rent.
● Variable Costs:
○ Change directly with output produced or sold.
○ Examples: Material costs, wages paid per output.
○
● Formulas:
○ Total Cost = Total Fixed Costs + Total Variable Costs
○ Total Cost = Average Cost × Output
○ Average Cost (Unit Cost) = Total Cost ÷ Total Output
Scale of Production:
● As output increases, average cost per unit decreases.
Diseconomies of Scale (increase average costs when firm grows too large):
● Poor communication slows information flow and reduces efficiency.
● Low worker morale from feeling undervalued lowers productivity.
● Slow decision-making due to longer management chains delays actions.
Solution: Firms break into smaller, self-managed units to improve communication and
control, avoiding diseconomies.
Break-even:
● The break-even output is the quantity where total revenue equals total costs—no
profit or loss is made.
● Break-even chart:
○ Shows costs and revenues at different output levels.
○ Fixed costs stay constant regardless of output.
○ Variable costs rise with output (e.g., $3 per unit).
○ Total costs = Fixed costs + Variable costs.
○ Total revenue = Price per unit × Output.
○ Break-even point is where the total revenue line crosses the total cost line (e.g.,
output 1000 units).
● Advantages:
○ Helps managers see profit/loss at each output level.
○ Allows simulation of changes in costs or prices to assess impact.
○ Shows margin of safety (how much sales can drop before loss occurs).
■ Margin of Safety = Actual Sales – Break-even Sales
● Limitations:
○ Assumes all produced units are sold (not always true).
○ Fixed costs may change if production scale changes.
○ Costs are assumed linear but may vary (e.g., overtime pay increases variable
costs).
Quality means producing goods or services that meet customer expectations and are free
from faults or defects.
Importance of Quality:
● Builds brand image
● Creates brand loyalty
● Maintains a good reputation
● Increases sales
● Attracts new customers
Quality Control
● Checks quality at the end of production (goods or services)
Advantages:
● Removes faults before reaching customers, improving satisfaction
● Requires less training for inspectors
Disadvantages:
● Hiring quality checkers can be costly
● Identifies defects but not their causes, making problem-solving hard
● Reworking or replacing faulty products is expensive
Quality Assurance
● Checks quality throughout the entire production process
Advantages:
● Faults caught early, improving customer satisfaction
● Easier to identify and fix problems at each stage
● Less waste and rework compared to quality control
Disadvantages:
● More expensive due to continuous checks and required technology
● Requires strict employee adherence to quality standards
Total Quality Management (TQM)
● Continuous improvement with quality focus at every stage
● Emphasizes involvement of all workers and customer satisfaction
● Uses quality circles (worker teams) to discuss and solve issues
Advantages:
● Quality embedded in every part of production
● Eliminates faults before product reaches customers
● No customer complaints, stronger brand image
● Reduces waste and costs, improves efficiency
Disadvantages:
● High cost of employee training
● Depends heavily on employee motivation and commitment
● External Economies:
○ Nearness to supporting firms providing services like equipment maintenance.
● Availability of Labour:
○ Close to areas with the right skills or high unemployment for unskilled workers.
○ Wage rates also influence location choice.
● Government Influence:
○ Incentives/grants for setting up in rural or high-unemployment areas.
○ Regulations or restrictions in certain zones.
● Transport & Communication Infrastructure:
○ Proximity to good roads, railways, ports, and airports is vital, especially for
exports.
● Power and Water Supply:
○ Reliable access to utilities is necessary for factory operations.
● Climate:
○ Can affect certain industries (e.g., dry climate benefits silicon chip
manufacturing).
● Owner’s Personal Preferences
Factors Affecting Location Decisions of a Service-Sector Firm
● Customers:
Need to be in convenient, accessible places (e.g., restaurants, hairdressers, post
offices).
● Technology:
With online services, proximity to customers matters less; firms may locate where rent
and wages are low (e.g., banks).
● Availability of Labour:
Need to be near residential areas if many workers are required; skilled workers
influence location choice. Work-from-home lessens this factor nowadays.
● Climate:
Important for tourism-related services.
● Nearness to Other Businesses:
Service firms close to large companies they serve; may locate near competitors to
attract customers.
● Rent and Taxes
● Owner’s Personal Preferences
Finance is the money required by a business to set up, expand, and run day-to-day
operations.
Types of Capital
● Start-up Capital: Initial money to buy fixed and current assets before trading begins.
● Working Capital: Money needed for day-to-day running expenses.
● Capital Expenditure: Money spent on fixed assets (lasting more than a year), e.g.,
machinery, buildings.
● Revenue Expenditure: Money spent on day-to-day expenses (short-term), e.g., wages,
rent.
Sources of Finance
Internal Finance (from within the business)
● Retained Profit: Profit kept in the business after owner’s share.
○ Advantages: No repayment or interest.
○ Disadvantages: Not available to new businesses; may be insufficient; reduces
owner’s profit share.
● Sale of Existing Assets: Selling unused assets.
○ Advantages: Frees up capital; no debt created.
○ Disadvantages: Not available for new businesses; sale may take time and fetch
less value.
● Sale of Inventories: Selling finished goods or unwanted stock.
○ Advantage: Reduces holding costs.
○ Disadvantage: May lead to stock shortages.
● Owner’s Savings: Money invested by the owner(s).
○ Advantages: Quickly available; no interest.
○ Disadvantages: Increases owner’s personal financial risk.
● Bank Loans:
○ Advantages: Quick; flexible terms; low rates for large companies.
○ Disadvantages: Interest payments; repayment required; collateral often
needed.
● Debentures: Long-term loan certificates.
○ Advantages: Long-term finance (e.g., 25 years).
○ Disadvantages: Interest payments; repayment required.
● Debt Factoring: Selling debtor invoices to a specialist.
○ Advantages: Immediate cash; no debt collection by business.
○ Disadvantage: Factor charges a percentage, reducing cash received.
● Grants and Subsidies: Financial aid from government or agencies.
○ Advantages: Free money (no repayment).
○ Disadvantages: Usually conditional (e.g., location requirements).
● Micro-finance: Small loans for small businesses in poor regions.
● Crowdfunding: Raising small amounts from many people online; no repayment or
dividends required.
Short-Term Finance
● Overdrafts: Allow spending beyond bank balance, interest charged only on amount
overdrawn.
○ Advantages: Flexible; cheaper than loans long-term.
○ Disadvantages: Variable interest; can be recalled by bank suddenly.
● Trade Credit: Delay in paying suppliers.
○ Advantages: No interest or repayments.
○ Disadvantages: Risk losing discounts or suppliers refusing future credit.
Long-Term Finance
● Loans: Bank or private loans.
● Debentures
● Issue of Shares
● Hire Purchase: Buy assets paying in installments with interest.
○ Advantages: No large upfront cash needed.
○ Disadvantages: Initial deposit required; high interest.
● Leasing: Use an asset by paying rent, with an option to buy.
○ Advantages: No large upfront cost; maintenance by lessor.
○ Disadvantages: Total cost may exceed buying outright.
○ Sale and Leaseback: Selling owned assets and leasing them back.
Importance of Cash
● Cash is crucial for a business to pay workers, suppliers, landlords, and the government.
● Without enough cash, a business risks liquidation—selling all assets to pay debts.
● Adequate cash ensures the business can meet all short-term payments promptly.
Cash Flow
● Cash flow = cash inflows minus cash outflows over a period.
Cash Inflows Examples:
● Sales revenue from products.
● Payments from debtors (customers who owe money).
● Loans and external borrowing.
● Sale of business assets.
● Investment from owners/shareholders.
Example Calculation:
● Net Cash Flow = Total Cash Inflows – Total Cash Outflows
● Closing Cash Balance = Opening Cash Balance + Net Cash Flow
● Closing balance for one month is the opening balance for the next.
Profit
● Profit = Sales Revenue – Total Costs
● If total costs exceed sales revenue, the business makes a loss.
Key Elements:
Term Explanation
Retained Profit Profit after tax and dividends, kept in the business for
growth
Key Components
Assets
Items of value owned by the business.
● Fixed / Non-current Assets:
○ Used for more than a year (e.g., buildings, vehicles, equipment).
○ Value decreases yearly due to depreciation.
● Current / Short-term Assets:
○ Held for a short period (e.g., inventory, trade receivables (money owed by
customers), cash).
● Intangible Assets:
○ Non-physical assets like copyrights, patents that add value.
Liabilities
Debts owed by the business.
● Non-current / Long-term Liabilities:
○ Debts repayable over a period longer than one year (e.g., loans, debentures).
● Current / Short-term Liabilities:
○ Debts repayable within one year (e.g., trade payables to suppliers, overdraft).
Ratio Analysis
Ratio analysis uses financial statement data to assess a business’s performance and financial
strength.
2. Liquidity Ratios
These ratios assess the company’s ability to pay its short-term debts.
● Current Ratio:
Shows the ratio of current assets to current liabilities.
Current Ratio=Current Assets ÷ Current Liabilities
A ratio above 1 is generally favourable.
Government - Use profits for tax assessments- Assess business viability for
job protection
3. Reduce Unemployment
● Low unemployment means higher output, incomes, and living standards.
● High unemployment effects:
○ Output and GDP fall
○ Income inequality rises
○ Government spending on benefits rises
○ Demand for goods falls
Fiscal Policy
● Government adjusts spending and taxation to influence the economy.
● Increase spending & reduce taxes: boost production, employment, GDP growth.
● Reduce spending & increase taxes: reduce production, employment, GDP.
Monetary Policy
● Central bank adjusts interest and exchange rates to influence money supply.
● Increase interest rates: reduce borrowing and spending, lower GDP and
employment.
● Reduce interest rates: increase borrowing, spending, GDP, and employment.
Supply-Side Policies
● Aim to improve productivity and efficiency:
○ Privatisation: sell government firms to private owners for better efficiency
○ Improve education/training: better skills increase productivity
○ Increase competition: reduce monopolies and deregulated markets for more
competition
Social Responsibility
● When business decisions benefit stakeholders beyond shareholders (workers,
community, suppliers, banks, etc.).
● Especially important regarding environmental issues like air pollution, water
contamination, and landscape damage.
Private Costs Costs paid by the business Building factory, hiring workers,
machinery
External Costs borne by society due to Noise, air pollution, loss of farmland
Costs business actions
External Gains to society from business New jobs, tax revenue, improved
Benefits activity infrastructure
Sustainable Development
● Development that does not harm future generations’ living standards.
● Achieve economic growth while conserving resources for the future.
● Examples:
○ Using renewable energy
○ Recycling waste
○ Using fewer resources
○ Developing eco-friendly products and processes
Environmental Pressures
● Pressure Groups: Organizations that influence business/government decisions (e.g.,
Greenpeace).
● Tactics include consumer boycotts and media campaigns.
● Pressure groups can damage business reputations and force changes.
● Government Regulations:
○ Laws limiting factory locations (e.g., natural beauty areas)
○ Penalties and taxes on pollution
○ Pollution permits (licenses to pollute within limits)
○ Permits can be traded among firms to encourage lower pollution
Ethical Decisions
● Based on moral principles: “doing the right thing.”
● Examples: child labor, bribery, association with unethical partners.
● Ethical choices can improve brand image, government relations, and avoid pressure
group conflicts.
● But ethical actions may increase costs by avoiding cheaper unethical options.
Globalization
Definition
Globalization refers to the increasing integration of worldwide trade, capital, and labor
movement across countries. Goods, services, workers, and money now flow more freely
between nations.
Causes of Globalization
● Increasing number of free trade agreements (no tariffs or quotas)
● Improved, cheaper transportation (air, sea, land) and communication (internet)
● Rapid industrialization of emerging economies (e.g., China, India) boosting exports
and trade
Advantages of Globalization
● Businesses can sell in new foreign markets → increased sales & profits
● Ability to set up production in countries with cheaper labor/materials
● Import foreign products for domestic sales profitably
● Import cheaper materials and components for production
Disadvantages of Globalization
● Increased foreign competition can threaten domestic firms, causing closures
● Multinational investment increases competition in local markets
● Domestic employees may leave for better-paying multinational jobs, raising labor
costs
● Consumers gain more choice and lower prices, but job losses may occur if local firms
close
Protectionism
Definition
Government policies to protect domestic industries from foreign competition by imposing
trade barriers.
Effects
● Reduces foreign goods available and makes them more expensive
● Helps domestic firms compete better
● Limits free trade and globalization
Debate
● Free trade advocates argue specialization based on comparative advantage raises
global living standards.
Definition
Firms operating in multiple countries (e.g., Shell, McDonald’s, Nissan).
Reasons for Becoming Multinational
● Lower production costs (cheaper labor, materials)
● Access raw materials in other countries
● Produce closer to markets to reduce transport costs
● Avoid trade barriers (tariffs, quotas)
● Expand markets and spread risk
● Stay competitive with rivals expanding abroad
Exchange Rates
Definition
The price of one currency in terms of another (e.g., €1 = $1.2).
Effects of Appreciation
● Exporters: Disadvantaged (exports more expensive)
● Importers: Advantageous (imports cheaper)
Effects of Depreciation
● Exporters: Advantageous (exports cheaper)
● Importers: Disadvantageous (imports more expensive)
Summary
Situation Exporters Importers