IT Standards Guide

Issue Date: September 2018

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TABLE OF CONTENTS

01.Introduction ............................................................................................................................................... 4
Purpose .................................................................................................................................................................... 4
Scope ........................................................................................................................................................................ 4
How to use this document ....................................................................................................................................... 4
02. Server Room requirements ........................................................................................................................ 7
Physical requirements .............................................................................................................................................. 7
Environmental and utilities requirements ............................................................................................................... 8
Security requirements .............................................................................................................................................. 8
Furniture, fixtures and equipment requirements .................................................................................................... 8
03. Structured Cabling ....................................................................................................................................10
Backbone Cabling ................................................................................................................................................... 10
Horizontal Cabling .................................................................................................................................................. 11
Local Distribution Frame (LDF) ............................................................................................................................... 12
Color coding for patch cables ................................................................................................................................. 13
Testing and documentation ................................................................................................................................... 13
04. Data Network ...........................................................................................................................................14
Administration network requirements .................................................................................................................. 14
Guest network requirements ................................................................................................................................. 15
Requirements for other networks (IPTV, CCTV, VOIP, etc.) ................................................................................... 15
05. Hardware requirements............................................................................................................................17
Server requirements .............................................................................................................................................. 17
Workstation requirements..................................................................................................................................... 17
Laptop requirements.............................................................................................................................................. 17
Tablet requirements............................................................................................................................................... 18
Folio printer requirements ..................................................................................................................................... 18
Office color printer requirements .......................................................................................................................... 18
Desktop multifunction printer requirements ........................................................................................................ 19
Large Office Laser Multifunction Printer requirements ......................................................................................... 19
Approved suppliers ................................................................................................................................................ 20
Operating Systems ................................................................................................................................................. 20
Operating system requirements ............................................................................................................................ 20

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06. Mobile devices .........................................................................................................................................21

Smartphones .......................................................................................................................................................... 21
Satellite Phones ...................................................................................................................................................... 21
Tablets .................................................................................................................................................................... 21
07. Telephony Systems ...................................................................................................................................22
Hotel specific requirements ................................................................................................................................... 23
Guestroom handset requirements......................................................................................................................... 24
Admin handset requirements ................................................................................................................................ 24
ACD handset requirements .................................................................................................................................... 25
Wireless handset requirements ............................................................................................................................. 25
Operator console requirements............................................................................................................................. 25
Approved suppliers ................................................................................................................................................ 25
08. TV System ................................................................................................................................................26
Approved suppliers ................................................................................................................................................ 27
09. High Speed Internet Access (Guest Internet)..............................................................................................28
System requirements ............................................................................................................................................. 28
Equipment brand requirements............................................................................................................................. 28
HSIA Operator service requirements ..................................................................................................................... 29
Approved operators ............................................................................................................................................... 30
10. Point of Sales............................................................................................................................................31
System requirements ............................................................................................................................................. 31
Peripherals requirements ...................................................................................................................................... 32
Staff Tablets............................................................................................................................................................ 32
Approved suppliers ................................................................................................................................................ 32
11. Electronic music source.............................................................................................................................33
12. Electronic signage .....................................................................................................................................34
Requirements ......................................................................................................................................................... 34
Approved suppliers ................................................................................................................................................ 34
Digital totems ......................................................................................................................................................... 34
Approved suppliers ................................................................................................................................................ 34
Digiwall ................................................................................................................................................................... 35
Approved suppliers ................................................................................................................................................ 36
13. Electronic Door Lock Systems ....................................................................................................................37
Scope ...................................................................................................................................................................... 37

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Technical specifications.......................................................................................................................................... 37
Functional requirements ........................................................................................................................................ 38
Approved suppliers ................................................................................................................................................ 38
14. CCTV System ............................................................................................................................................39
Minimum camera coverage ................................................................................................................................... 39
Best practice ........................................................................................................................................................... 39
Requirements ......................................................................................................................................................... 39
Preferred suppliers................................................................................................................................................. 39
15. Payment Systems .....................................................................................................................................40
16. Applications software ...............................................................................................................................41
17. Property Management System..................................................................................................................42
Sales & Catering system ......................................................................................................................................... 43
Approved suppliers ................................................................................................................................................ 43
Accounting system ................................................................................................................................................. 43
Payroll System ........................................................................................................................................................ 44
Inventory & Cost Control System ........................................................................................................................... 44
Forecasting & Revenue Management.................................................................................................................... 45
Office Automation .................................................................................................................................................. 46
18. Endpoint protection software ...................................................................................................................47
19. Sales force automation .............................................................................................................................48
Travel Agency Commission .................................................................................................................................... 48

Appendix 1 – Brand specific standards ............................................................................................................49

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01. Introduction
This document describes information technology standards reflecting the Radisson Hospitality AB IT generic standard for our hotel Brands.
Brand specific standards are listed in appendix 1 at the end of this document.

Purpose

The purpose of this document is to define the standard requirements for hardware, software and related infrastructure to be used for new
hotel constructions, refurbishments or changes to IT systems in existing hotel operations.

It is not an expression of specific quantities required as each hotel has its own peculiarities and need tailor made configurations based on
the specific project. Factors like number of guest rooms, number of Food & Beverage outlets, location (cost of labor), service level (full service
or limited service hotel), manning chart etc. all influence the number of systems and the quantity of equipment required.

It is therefore important for new hotel constructions and refurbishments that no budgets are derived from this document alone without
the consultation of the Radisson Hospitality AB Corporate IT team.

Scope
This document defines the standards of all generally known and deployed administrative and guest Information Technology systems in a
hotel.

The exceptions are Alarm Systems, Access Control Systems and Building Management Systems.

How to use this document

Under each standard there will be definitions describing one or more of the following items:

• Manufacturer
• Model
• Quantities
• Capacity
• Size
• Level of requirement
• Approved supplier

Each chapter consists of the following sections:

• Short introduction
• List of required functions (if applicable)
• Table of standards
• Illustration (if applicable)

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The following chapter layout will be used throughout the document:

Chapter heading

Short introduction

List of required functions

Table of standards

Illustration

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Version Information & Changes

This document is created and maintained by Radisson Hospitality AB Corporate IT and any changes, edits and updates made to the IT
Standards will be recorded in here.

Role of
Name of Person Person
Date of Change Ver. Notes
Making Change Making
Change

Michael Brandt Corp. IT 07/09/2018 3.0 September 2018 version released

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02. Server Room requirements

Radisson Hospitality AB value systems reliability and realize that the physical condition of the servers, telephone equipment is essential for
a trouble free operation.

Physical security is also of great importance to secure the data and the optimal operation of the systems installed.

As a consequence of that, Radisson Hospitality AB require a separate location for all critical equipment installed in a hotel.

Physical requirements

• The above measurements are minimum measurements.

• Minimum height between raised floor and ceiling is 2440 mm.
• Access door width no less than 900 mm.
• Outer four walls in concrete, brick-stone or similar material. Inner separation walls may be dry walls in lighter material and with
glass windows as applicable.
• All cable ducts, conduits etc. penetrating outer walls must be dust and fire sealed after cables are pulled and in place.
• The door must be ‘BD-60’ fire classified, i.e. fire proof for no less than 60 minutes in flames. Connecting doors between rooms to
be installed above the raised floor.
• The flooring is installed as one raised floor covering the total area within the four outer walls. Minimum free space below raised
floor of 100 mm. Any inner walls are set on top of the raised floor. Alternatively, sufficient holes beneath the raised floor for cables
are provided (minimum 3 holes of 100 * 300 mm in each wall, beneath the raised floor).
• Fixed floor beneath the raised floor must be dust sealed and dry. No drains or sewage pipes are allowed below the floor. If local
regulations require water drains, it must be carried out as wells with electric pumps or non-return valves in drain pipes. No water
pipes leading through the room above or below a suspended ceiling.
• The raised floor must be fire proof and covered by an anti-static man-made material (DS/EN 1815 & 1081).
• The entire room, between the four outer walls and including the area below the raised floor, is considered one fire cell and one
air-condition zone.
• No windows in outer walls allowed.
• The room is ideally located on ground level or below (in dry basement floors).
• Ceiling must be dust sealed or suspended.
• Floor must be capable of supporting minimum bearing loads of 490 kg/m2 and a point load of 7 kg/cm2.
• Subject to minimum vibrations (less than 0.5 g at 400 Hz.)
• The equipment must stand solidly and level.

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Environmental and utilities requirements

• Fire detection / fire extinguishing

o The room must be equipped with smoke detectors above and below the raised floor. No sprinklers are allowed. Radisson
Hospitality AB require automatic firefighting equipment to be installed, approved for computer- and electrical rooms,
using a fire suppression agent which does not damage electronic equipment for instance FM200, CO2 or equivalent.
• Air Conditioning / Cooling
o The room must be equipped with air-cooling equipment to remove the heat generated by computer and telephone
equipment. Air inlet preferably below the raised floor with vents in the floor at strategic points to lead the cold air into
the equipment racks. The room temperature should be kept between 18 and 22 degrees centigrade. Relative humidity
(non-condensing) in room to be kept between 40-55%. The room to have positive pressure, to prevent dust and particles
from being sucked into the room.
 Estimated heat dissipation
• (may vary by size of hotel and type of equipment):
• PABX equipment: 900-2400 Watts (3069-8184 BTU)
• Computer equipment: 1000-4000 Watts (3410-13640 BTU)
• Networking equipment: 400-1500 Watts (1364-5115 BTU)
• For air-condition purposes 1 TON = 12,000 BTU
• (Thermal load (BTU/hr) = Total power dissipation (WATTS) * 3.4)
• Dust density should be Zone-4 (0.00014 g/m3 or better. Average residential dust density is Zone-3 (0.00030 g/m3.
• Separate power lines for computer and telephone equipment are required. Minimum 16 Amps, 240 volts AC with ground (2 * 16
AMPS in the PABX room). The power lines must be supplied by local emergency power in case of failing mains supply. The entire
power supply in the computer room may be connected via a common UPS (battery powered Uninterrupted Power Supply system),
capable of supplying the full load during 10-15 minutes where the local emergency power generator is starting up. Alternatively,
the computer equipment must be equipped with local UPS systems. The UPS powered outlets must be clearly marked. The UPS
systems must supply a computer data link for automatic shutdown of servers etc.
• Power supply must be distributed through ‘power-strips’ or outlets below the raised floor and along the desks and shelves in the
computer room. Minimum 10 outlets in the server room. One separate 16 AMPS outlet for the Server Rack to be supplied below
the raised floor.
• Solid grounding of the telephone equipment is required, either connected to the general building ground or connected to a
separate ground rod, 16 mm in diameter, 3 metre in length driven into the ground. The DC resistance of the system ground
reference wire from an AC isolated ground to the building ground should be as close to zero as possible with the maximum total
resistance on all runs, within the building, not to exceed 0.5 ohms.

Security requirements

• Access control system is required to monitor physical access to the server room with logging capabilities is required.
• Video camera (CCTV) inside the server room facing the door and provide an overview of the room whenever there is activity within
it. The camera must not have zoom or scanning functionality and must not be positioned in such a manner as to allow observation
of keystroke entry or the monitoring of the screen.
• The CCTV systems must be able to store records for at least three months, unless otherwise restricted by law.
• Each monitor, camera, and digital recorder must function properly and produce clear images on the monitors without being out-
of-focus, blurred, washed out, or excessively darkened. The equipment must record at a minimum of four frames per second.
• CCTV cameras must record all activity, including recording events during dark periods through the use of infrared CCTV cameras or
automatic activation of floodlights in case of any detected activity.
• Recording may be via motion activation. The recording must capture any motion at least 10 seconds before and after the detected
motion.

Furniture, fixtures and equipment requirements

• Server brand/model specific 19” racks for servers must be provided to ensure proper mounting of the equipment.
• All computer and telephone distribution cabling will terminate in the 19” racks indicated in the Network Room (using UTP Cat-6 A
cabling, see separate IT-Standards on Cabling).
• Cabling conduits for RJ-45 UTP outlets leading below the raised floor, to be placed around the rooms as indicated on the drawings.

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• The IT room should be furnished with a fixed desk along two of the walls, offering a desk depth of 700-800 mm and a free space
below the desk of 700-750 mm. In addition to that a shelf mounted 700-800 mm above the desk surface of 650-700 mm depth is
required. Both the desk and shelve must be mounted 50 mm away from the wall or alternatively offer 80 mm wide holes along the
wall to pull cables through.
• A loose desk (1200 * 700 mm) should be supplied for the room. Minimum two chairs to be supplied.

Figure #1

6.20m
3.50m

Room
PABX PABX

Server racks
6200.0 mm x 3500.0 mm
Network racks

0.90m

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03. Structured Cabling

The Radisson Hospitality AB requires the installation of a combined cabling system for both data and telephony.

It is recommended to involve an authorized and certified cabling firm to do the installation.

Typically, the system will consist of a Main Distribution Frame (MDF) placed in the server room or close to that. From there, a backbone
cabling system will connect Local Distribution Frames (LDF) placed on each floor. The vertical backbone cabling consist of different types of
cables, including optical cables for data communications, copper cables for data communications and multi-core copper for telephony.

All horizontal cabling must be installed as ‘home run’ cabling, i.e. unbroken from outlet to the nearest patch panel where it will be
terminated.

Backbone Cabling

System/Service Standard
Cabling Type, Data Multimode Fibre Optical cabling 50/125 μm
Quantity per LDF Minimum 4 fiber pairs
Fiber Optics Termination LC-SX

Cabling Type, Analogue Multipair Cat3 or Cat4

Telephony
Quantity per LDF No_of_pairs = Estimated no. of analogue telephones
on the floor + 25%
Analogue Telephone RJ45 one pair per socket, to be terminated on
Backbone Termination middle pair (pin 4 & 5).
Analogue Telephone See diagram #1
cross connect detail

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Horizontal Cabling

System/Service Standard
Cabling Type Cat 6a UTP
Termination EIA TIA/ETL-568-B.2-10

Guest rooms See Brand standard in appendix 1

2 double outlets per workplace + 2 double outlets

Administration
per room/office

Reception/Hello Desk Minimum of 10 outlets per work position.

F&B Outlets Minimum 6 outlets per service station.

Food Kiosk 1 outlet per kiosk

Informal meeting area 2 outlets per seating group

Lounge area 2 outlets per seating group

2 outlets per 50 m2 of floor space +1 double outlet

Public area outlets
at the location of the e-concierge

2 outlets per 25 m2 of floor space, but min. 6 outlets

Meeting Rooms
per room - whatever is the greatest

1 outlet outside each meeting, conference room and

Pre Function area other location of other electronic information
boards + 2 outlets per 25 m2 of floor space

Number of outlets in accordance with wireless site

Wireless Access points survey by approved supplier. 2 x Fixed sockets per
access point location1
Lift Landings 1 outlet for wall mounted telephone
Number of outlets in accordance with DECT site
DECT Base Stations
survey by approved supplier.

1two fixed sockets per access point location are required for flexibility during AP mounting and future proofing the solution, the cost to re-
cable after building have been finished is much higher that installing an extra cable and socket.

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Main Distribution Frame (MDF)

System/Service Standard
Cabinet type 19" full depth min. 80CM, 42U rack accessible from
both front and back.
Location Main Server room
Copper Patch Panels Cat6a RJ45
Fiber Optics Patch Panels LC-SX

Power 240V 10A UPS supply

Free Space 21U for active equipment
Mechanical Ventilation Required
Number of Racks 1 per 21U of Patch Panels
Side Panels Only on free standing sides
Door Lockable

Local Distribution Frame (LDF)

System/Service Standard
Cabinet type 19" full depth min. 80CM, height depending on the
number of patch panels.
Location Lockable non guest area
Copper Patch Panels Cat6a RJ45
Fiber Optics Patch Panels LC-SX

Power 240V 10A UPS supply

Free Space 25% for active equipment
Mechanical Ventilation Required
Number of Racks 1 per floor minimum
Side Panels Required
Door Lockable

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Color coding for patch cables

System/Service Standard
Guest and Internet Green
Administration Blue
KVM Violet
Telephony Grey
TV Yellow
CCTV
Minibar Orange
VLAN Trunks Black

Testing and documentation

The vendor must test every cable after installation and provide printed test results as part of the documentation. European Standard EN
50346 provides details on the testing of a
generic cabling system and should be consulted.
The test results must indicate values equal to or better than the minimum characteristics of the cable type used.
The installer must provide a certification document, authorized by the manufacturer of the cabling system. All parts of the system required
as data carriers, must be covered by the certification.

The entire cabling system must be documented and the documentation (drawings, cable test reports, outlet index etc.) must be delivered
along with the hand over to the hotel.

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04. Data Network

The data network in a hotel consists of several separate networks:

• Network for the administrative use of the hotel, i.e. connecting various hotel servers, PC workstations etc.
• Network for guest internet both wired and wireless.
• Network for IPTV.
• Network for CCTV.
• Network for VOIP.
• Network for Other services.

Converged network (Shared network infrastructure) can be used for guest services if two or more service providers agree to this. One
service provider must be selected as the owner of the network and will be responsible for the configuration of all the network equipment
based on requirements from the other service providers who will be using the converged network.

The hotel administration network must be setup on separate equipment (Hardware) for security reasons. There can only be one way in and
out for the hotel administration network which is via the Radisson Hospitality AB standard Router/Firewall, which is controlled by Radisson
Hospitality AB corporate IT, all links in to the hotel administration network must be connected via the firewall.

Administration network requirements

System/Service Standard
Speed 1 Gb/s
Switch requirements Managed Layer 2
Brand, switches Aruba, HP, Cisco
POE Requirements Managed POE switches for all IP Phones
Connector type for SX-LC
backbone
Firewall CheckPoint Security Gateway Appliance
Internet line specification Minimum 10 Mbit/s synchronous dedicated for
hotel administration use

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Guest network requirements

System/Service Standard
Speed 1 Gb/s
Switch requirements As per service provider requirement

Brand, switches Cisco, Aruba, HP

Brand, WLAN Cisco, Ruckus
POE Requirements Managed POE for all WLAN AP's
Connector type for SX-LC
backbone
Firewall As per service provider requirement

Requirements for other networks (IPTV, CCTV, VOIP, etc.)

System/Service Standard
Speed 1 Gb/s
Switch requirements As per service provider requirement
Brand, switches Cisco, Aruba, HP
Connector type for SX-LC
backbone

Extended warranty is required for all active network components, see the below table for details:

System/Service Standard
Firewall Collaborative Enterprise Support Premium level

Other active network Next Business Day

components

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Sample hotel network schematic:

Active Data Network components

(principle schematic only - actual number of devices to be agreed for each project)
CAT 6a UTP

Network Switch A B C D E F G H
SELECTED
ON-LINE

7th. Floor
Secure Admin ’Hostile’ Guest
Segment (LAN) Segment Network Switch A B C D E F G H
SELECTED
ON-LINE

6st. Floor
Wireless LAN Access Points
Network Switch A B C D E F G H
SELECTED
- 1 per 3-5 guest rooms
ON-LINE

5th. Floor
A B C D E F G H

Network Switch SELECTED

ON-LINE

4th. Floor
A B C D E F G H
Fiber Optical
Network Switch SELECTED
ON-LINE
Back-Bone
3rd. Floor
Network Switch A B C D E F G H
SELECTED
ON-LINE

Fiber Optical 2nd. Floor

Back-Bone
A B C D E F G H A B C D E F G H
SELECTED
ON-LINE
Network Switch Network Switch SELECTED
ON-LINE

1 st. floor 1st. floor

A B C D E F G H
SELECTED
ON-LINE
Network Switch Network Switch A B C D E F G H
SELECTED
ON-LINE

Ground floor Ground Floor

A B C D E F G H
SELECTED
ON-LINE
Network Switch
Basement
Guest segment A B C D E F G H
SELECTED
ON-LINE
Guest Access
(hostile) Fiber Switch
CISCO SYSTEMS
Router/Firewall

A B C D E F G H
SELECTED
ON-LINE

LAN/RJ-45
Admin CISCO SYSTEMS
Router/Firewall connection
Fiber Switch

LAN/RJ-45
connection Telco Supplied
Router High Speed Internet
Connection
Telco Supplied
Router
High Speed Internet
Public Internet
Connection
Equipment ordered and installed by
TELCO/ISP

The schematics are merely illustrations of the principles applied and need to be revised according to the specific building and needs.

The hotel Administration network/LAN must be physically separated from all other networks within the building.

If systems like BMS, IPTV, etc. needs to interface via TCP/IP to the Opera interface server on the hotel administration network a DMZ must
be setup for this by Radisson Hospitality AB Corporate IT on the Radisson Hospitality AB controlled firewall – The same is valid for any devices
connected wirelessly accessing services/applications on the hotel administration LAN.

All other networks as per service provider requirements.

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05. Hardware requirements

Radisson Hospitality AB have standardized on the use of HP servers, workstations and printers.
All servers and workstations must use Windows as operating system.

All hardware will need to be installed and configured according to the Radisson Hospitality AB guidelines to allow multiple applications to
coexist on the infrastructure.

Server requirements

System/Service Standard
Operating System Windows Server
Form factor 19" Rack
Product Family HP Proliant DL38X
Disk redundancy Minimum 4 disks per server
Memory Requirements Minimum 16 Gb
CPU requirements Minimum 2 CPUs

Workstation requirements

System/Service Standard
Operating System Windows Professional
Form factor Desktop Small Form Factor (SFF)
Product Family HP EliteDesk 800
Memory requirements Minimum 8 Gb
External Screen Size 23"

Laptop requirements

System/Service Standard
Operating System Windows Professional
Product Family HP Elite Book
Disk Encryption Required
Memory requirements Minimum 8 Gb
Docking Station Required
External Screen Required
External Screen Size 23"

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Tablet requirements

System/Service Standard
Operating System Windows Professional
Product Family Surface Pro
Disk Encryption Required
Memory requirements Minimum 8 Gb
Hard Drive Minimum 128 Gb
Processor Minimum i5
External Keyboard Surface Pro Type Cover

Folio printer requirements

System/Service Standard
Form factor Midsized
Type B&W Laser
Brand HP
Network interface Ethernet Required
Print speed 40 ppm
Print quality black 1200 x 1200 dpi
Main Paper Tray A4 500 Sheet

Office color printer requirements

System/Service Standard
Form factor Midsized
Type Color Laser
Brand HP
Network interface Ethernet Required
Print speed 40 ppm
Print quality black 1200 x 1200 dpi
Main Paper Tray A4 500 Sheet

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Desktop multifunction printer requirements

System/Service Standard
Form factor Desktop
Type Multifunction B&W Laser (fax / copier / printer /
scanner)
Brand HP
Network interface Ethernet Required
Print speed 25 ppm
Print quality black 600 x 600 dpi
Main Paper Tray A4 250 Sheet

Large Office Laser Multifunction Printer requirements

System/Service Standard
Form factor Floor model
Type Multifunction B&W Laser (fax / copier / printer /
scanner)
Brand HP or Canon
Network interface Ethernet Required
Print speed 35 ppm
Duplex printing Required
Print quality black 1200 x 1200 dpi
Main Paper Tray A3 500 Sheet
Additional Paper Tray A4 500 Sheet

Extended warranty is required for certain hardware components, see the below table for details:

System/Service Standard
Servers 3 years 4 hour 24x7
Workstations 3 years Next Business Day Onsite
Laptops 3 years Next Business Day Onsite
Printers 3 years Next Business Day Onsite
Active Network 3 years Next Business Day Onsite
Components

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Approved suppliers

Supplier Standard
Local HP supplier Preferred
Local Canon supplier Preferred

Operating Systems

Radisson Hospitality AB have standardized on the use of Windows operating systems for servers and workstations.
Current versions are maintained in a separate document called Radisson Hospitality AB standard software versions.

Operating system requirements

System/Service Standard
Server Windows Server English
Workstation Windows Professional English
Laptop Windows Professional English
Tablets IOS

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06. Mobile devices

Smartphones

System/Service Standard

Apple smartphone model iPhone SE or higher

Android smartphone
Samsung Galaxy S9 or higher
model
IOS Version 11.4.x or higher
Android 8.1.x or higher

Satellite Phones

System/Service Standard
Model Iridium Extreme
Operator Iridium
Required All hotels outside Western Europe
Number of devices per 1
hotel
Subscription Iridium Annual Emergency Plan

Tablets

System/Service Standard
Tablet iPad or higher
IOS Version 11.4.x or higher

Please see Radisson Hospitality AB Security Policy Mobile device ITPOL-1084 for smartphone and tablet eligibility.

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07. Telephony Systems

A modern hotel has great need for communications. Facilitation of both inbound and outbound guest calls have priority in a hotel, but also
the need of an efficient internal communications tool for employees is very valuable.

In today’s world the requirements include not only traditional wired telephone sets, but also wireless handsets for members of the service
staff as well as good mobile phone coverage in all areas of the hotel.

The main business function of the communications system is the efficient switching of calls to both guests and service departments like
reservations, accounting, management etc. as well as functioning as an effective house telephony system within the building (PABX).

The PABX plays an important role in the safety and security routines of a hotel.
Any guest room set must have a clearly marked emergency key for one touch dialing to an internal emergency number (112). Telephone sets
may also be required in certain back of the house areas and special hazardous rooms for safety purposes.

General functional requirements

A modern digital telecommunications switch supports a myriad of call processing functions of which most are irrelevant in a hospitality
environment.

List of the minimum required functions for a hotel PABX:

• Basic ACD functionality with queue announcement and music on hold. Larger hotels may require more extensive ACD with queue
management, overflow to alternative queues, wall displays etc.
• Battery backup (minimum 4 hours).
• Digital Trunk Support (ISDN PRI and IP Trunks).
• Analogue Trunk Support (today mostly used as back-up to the digital trunks and power fail fallback).
• Full call Forwarding (Night service).
• Call Park (system and local).
• Call Traffic Analysis on ACD and consoles.
• Calling Party Name Display on all digital sets and operator consoles. Automatic name update via PMS interface.
• Centralized Attendant (across network) where required.
• Conference Call facility both internal and external lines connected.
• Controlled Class of Service with flexible code restrictions.
• Direct In-dial (with digit translation) for both guest extensions and administrative extensions.
• Duplicated CPU.
• Emergency facilities for recording of console calls and other identified sets.
• Flexible Numbering Scheme (4-6 digits’ extensions).
• Hotline from specific extensions to internal/external DN's, for instance lobby phones to the operator.
• Hunt on busy/no answer – forwarding of unanswered calls to message centre or voice mail for both administrative lines and guest
lines.
• Last number re-dial on digital extensions. Not allowed on guest room extensions.
• Least Cost Routing – supporting multiple network operators. The system must supply local dial tone followed by a fake central
office tone and route the call based on dialed digits.
• Message Waiting integrated with Voice Mail for automatic on/off of message
• Multi-appearance on grouped sets.
• Music on Hold.
• Standard Radisson Hospitality AB numbering plan.
• Multi-channel recorded announcement Digital recorders for ACD and Wake-up call messages must be provided.
• Ringing group pick-up facility allowing set’s to be grouped in local call pick-up groups and through this pick-up incoming calls in the
group from own set.
• Speed Call (private and system).
• Voice Mail system integrated with mailbox opening/closing via PMS interface. The system must be able to differentiate between
guest room extensions and admin extensions and offer different service levels. Login to voicemail from a guest room must happen

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without the manual entry of a mailbox number, extension number and password. The guest must gain direct access by touching
the preset key for the voice mail system whereas admin access may require the use of passwords. It is assumed that a guest has
the right to access the mailbox when calling from his/her own room. The voice mail system must be prompting the user with easy
to use menu’s and instructions. Various language versions are required. Male voice for the Middle East must be supported.

Hotel specific requirements

• Analogue Guest Room sets with message waiting light. Branded faceplate is available from Brand Artwork Tool
• Automatic Wake-up in different languages with built in digitized voice messages.
• Barring/debarring of telephone sets controlled by PMS interface (Check-in/Check-out).
• Call Accounting based on PPM emulation and/or call cost tables.
• Call Cost Message processing on ISDN trunks where available and applicable.
• CDR (Call Detail Recording) print out option and interfaced to PMS for all extensions.
• Fully integrated DECT support.
• DECT radio coverage in all areas (including outdoor if applicable).
• PMS Interface for receipt of room status messages, barring/de-barring of lines, guest name, updates etc.
• Room cleaning status entry via guest room telephone.
• Single Digit Access to hotel services.
• VoWLAN – If Voice over WLAN service is used instead of DECT to provide cordless phone capabilities in the hotel WLAN coverage
is required in all areas of the property. The infrastructure will be shared with the HSIA/WLAN provider, and the integration to this
system must be taken into consideration.

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PABX Requirements

System/Service Standard
General functionality Required
Hotel functionality Required
Number of guest room See Brand standard in appendix 1
sets
Voicemail Required
DECT or VoWLAN Required
Radisson Hospitality AB Required
numbering plan

Guestroom handset requirements

System/Service Standard
Make and model Telematrix 3300 series Analogue
Message waiting light Required
Number of pre-set keys Min. 5
Branded faceplate Required
Cordless Optional

Admin handset requirements

System/Service Standard
Type IP
Display Min. 4 lines
Headset jack Required
Hands free Required
Number of lines Min. 2

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ACD handset requirements

System/Service Standard
Type IP
Display Min. 6 lines
Headset jack Required
Hands free Required
Number of lines Min. 4

Wireless handset requirements

System/Service Standard
Type DECT or VoWLAN
Display Required
Headset jack Required

Operator console requirements

System/Service Standard
Type PC based or dedicated operator console hardware

Headset Required

Approved suppliers

Supplier Standard
Alcatel Approved
Avaya Approved

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08. TV System
The Radisson Hospitality AB requires the installation of a fully digital centrally managed IPTV System capable of delivering HD content from
a Radisson Hospitality AB approved vendor.

The System Owner for TV System is Brand Management.

System/Service Standard Driver

End-to-end digital HD TV system Required Brand standard
Head end Fully Digital Brand standard
Hotel centrally controlled channel plan Required Brand standard
Make of TV set (LED) LG or Samsung IT and
Procurement
TV Set-size Guest rooms See Brand Brand standard
standard in
appendix 1
TV Set-size Suites See Brand Brand standard
standard in
appendix 1
Enhanced sound system (sound bar). No Brand standard
Preferably TV Set built-in and fully integrated with IPTV
solution.
PayTV and/or VOD No Brand standard
Menu look and feel according to brand standards Required Brand standard
Weather Required Brand standard
Internet Radio Required Brand standard
Smart TV functions (guest facing)
Wireless streaming of video for IOS and Android See Brand Brand standard
standard in
appendix 1
Wireless streaming of audio for IOS and Android See Brand Brand standard
standard in
appendix 1
Secure device pairing for wireless streaming Required Brand standard
Menu offer in local language Required Brand standard
Other functionality (guest facing)
Hotel/Hospitality mode Required Brand standard
Max volume locked down Required Brand standard
TV settings locked down Required Brand standard
Other functionality (back office)
Housekeeping (clean/dirty) Optional Efficiency
Content Management System Required Brand standard
Fire alarm Optional IT
TV channels

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HD TV channels Minimum 20 Brand standard

channels, HD
where possible.
Minimum 1
English NEWS
channel (ex: BBC
or CNN) +
Minimum 1
English Sports
channel
+ 3 language by
country based
on hotel
nationality guest
mix
Adult content TV channels No Brand standard
Mandatory channels CNN or BBC Brand standard
news
Generic Branded Welcome screen Required Brand Standard
TV channel category line-up News, Sport, Brand standard
Entertainment/
Movie,
Documentary,
Children, and
Local.
Pre-populated EPG Required Brand standard

The brand and models of head-end equipment, network components and guest room TV sets must always be approved by the selected
IPTV supplier before ordering.

Approved suppliers

Supplier Standard
HOIST Approved
Otrum Approved

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09. High Speed Internet Access (Guest Internet)

The requirement to supply wireless access must be per the International Wi-Fi (IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac)
standard with sufficient signal strength and bandwidth that will allow guests to connect from within the property and maintain a stable and
uninterrupted connection.

System requirements

Business Function / Standard

System
Coverage Signal strength of -65dBm and SNR Value of
minimum 25dB in all public, guest rooms and staff1
areas
Radio 802.11b,g,n, ac or higher
Line speed minimum 10/10 Mbps
Line speed Airport hotel Min. 100/100 Mbps

Line speed Conference Min. 100/100 Mbps

hotel
SSID See Brand standard in appendix 1
Download speed per Minimum 5 Mbps
device
Encryption None
Printing facility Required
1 This includes plant rooms, basements, etc. where staff will be moving around.

Equipment brand requirements

Business Function / Standard

System
Access gateway Radisson Hospitality AB approved
Active network See “Guest network requirements”
components

We require the system to be operated by a Radisson Hospitality AB approved 3rd party, specializing in HSIA for the hospitality trade. The
operator must make sure that the following is carried out:

• A professional site survey to ensure proper wireless coverage

• Prepare a bill of materials based on the site survey
• Only base bill of materials on Radisson Hospitality AB approved brands

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HSIA Operator service requirements

The operator must supply services and facilities in accordance with the below tables:

General requirements

• 24-hour help desk for end-users and staff, minimum support of English and local language.
• 24-hour network monitoring including alerts to the property when faults occur and immediate response to security threats.
• Relevant firewall and other security features to protect each user’s privacy and equipment.
• A branded authentication portal page which Radisson Hospitality AB and the property can use for marketing messages.
• Direct interface to the Opera PMS system for billing and authentication.

User Security

• User separation: Virtual LAN (VLAN) and Publicly Secure Packet Forwarding (PSPF) to prevent user-to-excellent signal user
connections.
• Private Internet addressing: Network and Port address translation to keep user's PC invisible from the Internet.
• Abuse management system: Mail rate limitation and connection rate limitation to prevent spamming and to identify and deny virus
infected.
• Forced user authentication only where required by local legislation: Control of who can use the service, preventing unauthorized
usage from within or even outside the hotel in accordance to local country legislations.

Compliance:

• The system must comply with the EC Directive on Logging and Retention and any local implementation of such a directive.

User connectivity (plug’n play facilities):

• System allows user's computer to work either with DHCP or Static IP and DNS settings.
• System recognizes user's proxy-settings and can redirect the traffic automatically to enable instant Internet browsing.
• System allows users to send mail without changing the outgoing mail server.
• System recognizes user's device after the first log-on and lets the user in without a need for re-authentication throughout the
property.
• Support for the most common VPN protocols, including IPSEC, PPTP and L2TP.
• Supports a minimum of four devices (MAC addresses) to be connected simultaneous with the same user-id.

Casual work space (kiosk PC):

• See Brand standard in appendix 1 for Brand specific requirements on type of PC

• All applications needed for normal working (MS Office, etc.) including the possibility to print.
• Mandatory user authentication to prevent unauthorized use.
• Traces of the previous user are erased by clearing the PC hard disk automatically after each user.
• System is secured against malware and other hacker attacks by extensive security features including firewalls (endpoint protection),
restricted user rights, application certification and daily hard disk cleaning.
• As a managed solution from the HSIA solution provider
• Ethernet cable optional at Casual work space

Printing facility:

• The system must facilitate printing from a guest own device (Bluetooth & cable) at the Casual work space.
• See Brand standard in appendix 1 for Brand specific requirements on Email to lobby print solution (print@xyz) – chargeable for a
reasonable fee.

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The infrastructure and the ISP connection are the responsibility of the hotel, i.e. local cabling, wireless base stations, active network
components will be part of the hotel project. The HSIA service provider will add the network servers, install and operate the system.

The WLAN infrastructure may be shared with other providers, such as the PABX provider, for VoWLAN services. Adequate co-ordination with
the concerned parties is to be planned for.

Approved operators

Business Function / Standard

System
Hoist Approved
Mikenopa Approved

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10. Point of Sales

The Point of Sales (POS) system is used in the Food & Beverage outlets for pre-check registration (ordering of items), print guest checks and
process settlement of charges. It will obviously also be used in non-F&B sales outlets, such as a gift shops, pro-shops, or Health Club.

It is important that the POS system interfaces to the Front Office System so that charges can be posted directly to guest folios.

The system is revenue generating system as well as a control system for the sales of non-room products. The revenues generated, VAT and
settlements should be interfaced to the General Ledger System for automatic posting to the relevant accounts.

System requirements

Business Function / Standard

System
Micros 3700 Res Optional*
Micros Symphony Cloud Required*
Interface to PMS Required
Interface to stock control Required

Kitchen Display solution As per requirements for efficient F&D operations

Customer Display One per fixed workstation in Bars
Staff 2-Way Radios As per requirements for efficient F&D operations
Food Truck N/A
Credit Card Interface Required

*Res 3700 can be installed instead of Symphony Cloud if Symphony is not available in the country.

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Peripherals requirements

Business Function / Standard

System
Workstation WS610 without Wireless module
Kitchen printers Micros IP Printer
Workstation printers Micros IDN Slip printer
Staff Tablets Oracle MICROS Tablet 8”
Customer Display Micros Pole Display
Fiscal printers As per country requirements
Kitchen Display solution Micros KDS solution
Staff 2-Way Radios Motorola CLP with charging station

Staff Tablets

Micros staff tablets must be installed on separate SSID using WPA2 AES encryption as a minimum and the key changed minimum yearly.

Do not advertise hotel name in the SSID broadcast, or include information that may be useful for attackers (such as the location of the AP
or network purpose).

The traffic must be terminated on a separate segment on the Radisson Hospitality AB controlled firewall and a change control needs to be
logged with the Radisson Hospitality AB IT Helpdesk requesting firewall changes to allow this to work.

System/Service Standard
SSID for wireless
By hotel1
terminals
SSID Hidden Required
Encryption WPA2 AES
Bluetooth
Not allowed
terminals/cradles
1Do not advertise hotel name in the SSID broadcast, or include information that may be useful for attackers (such as the location of the AP

or network purpose). SSID should only be active in areas where it is needed.

Approved suppliers

Supplier Standard
Oracle Approved

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11. Electronic music source

The supply of music for public areas via an Internet based service.

Radisson Hospitality AB has chosen a multi-zone system for background music in public areas based on central music player automatically
downloading music via the internet, providing branded playlists for Radisson Hospitality AB concepts.

Business Function / Standard

System
Musicstyling.com Required

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12. Electronic signage

The electronic signage system provides a dynamic and easy-to-understand signage system for the meeting & events facilities in the hotel.
The system consists of a central application and a number of displays.

The displays are placed outside each meeting room, preferably recessed into the wall or otherwise integrated into the interior design. One
or more “meeting index” monitors are placed in central locations in order to provide a meeting locator function for attendees.

Requirements

Business Function / Standard

System
Interface to Opera S&C Required
Centrally managed Required

Approved suppliers

Supplier Standard
Novicom Approved
Hoist Approved
Otrum Approved

Digital totems

A digital totem is a centrally managed display for corporate and local marketing information.

See Brand standard in appendix 1 to see requirements.

Approved suppliers

Supplier Standard
Otrum Approved

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Digiwall

See Brand standard in appendix 1 to see requirements.

Some Brands have an activated and interactive digital wall within or near the lobby area of the property. Digital walls must possess the ability
for a guest to interact, thus touch screen functionality, and must display a 24-hour stream of social digital, multi media and entertainment
content. Digital walls are NOT signage walls and cannot and must not be used for the delivery of localized sales or event notifications. The
digital wall must be viewed as the delivery of social entertainment to the social area of the lobby, and guests should be encouraged to use
and interact with this experience.

The Digiwall comes in three sizes designed to look great in lobbies of all sizes. All three options (tiers) contain interactive “touch screens” to
engage guests.

Tier 1
This is a three screen Digiwall that displays exciting content in a fun and engaging way.
This sign is appropriate for smaller lobby spaces.

Tier 2
This option is a six screen Digiwall containing all of the content in Tier 1 and more!
This sign is designed to fit in medium sized lobbies.

Tier 3
This is a nine screen Digiwall.
This is a spectacular display that will surely impress your guests.

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Requirements Tier 1 Tier 2 Tier 3

Number of Screens 3 6 9
Number of Player PCs 1 1 2

Screen Mounting Surface Surface Surface

Total Sign Width 1,452.88 mm 4,175.76 mm 3004.82 mm

25 Mbps or 25 Mbps or 25 Mbps or

Internet speed requirements
Higher Higher Higher

The Digiwall have special mounting requirements, a recessed cable management and power storage accessory box needs to be mounted
behind each screen with 2 x power and 2 x data sockets. The brackets/mounts for the screens are quite heavy so the wall may require
reinforcement to carry the weight of the Digiwall. Contact the supplier to get mounting instructions and advice. A separate power circuit is
preferred for the Digiwall.

The Digiwall is supplied from the vendor as a turnkey solution where they deliver all components needed, installation and commissioning
onsite, optionally the screens can be sourced locally if model and make is agreed with the vendor prior to purchase.

Approved suppliers

Supplier Standard
Four Winds Interactive Approved
(FWI)

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13. Electronic Door Lock Systems

Radisson Hospitality AB requires an electronic door lock system based on proximity keys for all guest rooms and selected doors in the
admin area. The system can be an offline or online lock system.

Scope

Electronic locks are to be installed as per the table below:

Area Standard

Guest room doors Required

Meeting rooms Required
Server room Required
Store rooms Required
Entry from public to
Required
admin area
Elevator Required
Gym, SPA, Pool, other
Required
guest recreational areas
Parking Optional
Staff entrance Optional

Technical specifications

Requirement Standard

Networked door locks Optional

Mobile Key support (BLE) Optional
Interface to PMS Required
Key proximity technology RFID

Number of encoders # of check-in positions + 2

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Functional requirements

Requirement Standard

Password policy in
Required
compliance with PCI-DSS
Multi-level access groups Required
Separate Guest and
Required
Admin group scheme
Lost/stolen card
Required
cancellation
Logging facility in
Required
accordance with PCI-DSS
Keys to be encrypted
Required
using strong encryption

Approved suppliers

Supplier Standard
Vingcard Approved
Kaba Approved

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14. CCTV System

Radisson Hospitality AB requires all hotels to install a digital CCTV system for surveillance and recording of activity in certain areas for the
purpose of crime prevention and criminal investigation.

Minimum camera coverage

• Parking and loading bays

• Personnel entrance
• Main entrance (placed for recognition and identification)
• Reception facing guests (hold-up coverage)
• Reception facing desks (for check-in theft)
• Ground floor fire escape stairwells to cover unauthorized use of emergency exits
• Accounting cashier, drop safe etc.
• Public areas in lobby, banquet foyer/breakout areas
• Basement and parking area elevator (lift) lobbies.
• Other areas back of house such as important storage facilities may also be considered
• External façade coverage may also be considered
• Computer room (facing door)

Best practice

• Check with the relevant authorities if the local legislation requires a license, permit or other authorization and approval for the use
of video surveillance.
• Information about video surveillance should be included in all employment contracts.
• Information to guests and visitors about video surveillance, through proper signage.
• It may be necessary to include information about video surveillance in contracts or guest registration cards in order to obtain a
"prior approval" from guests and clients.
• Make sure your owner is also aware of and approve the use of surveillance systems.
• Storage units, video servers and other sensitive equipment should be placed in a well-protected, access controlled area such as the
IT-server room
• Cameras and lenses should be chosen with regards to lighting, range etc. in order to ensure that they provide maximum benefit
with regards to identifying the images that they capture.

Requirements

Business Function / Standard

System
Digital CCTV System Required

Preferred suppliers

Supplier Standard
Milestone Xprotect Approved

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15. Payment Systems

Radisson Hospitality AB requires all systems processing or storing credit card information to be PCI compliant and where available using EMV
terminals (Chip & Pin).

System/Service Standard
Payment applications Required to be PCI Compliant
Payment Terminals EMV Terminals Required
Interfaced with PMS &
Required where available
POS
Wireless Payment
Required for Restaurants and Bars
Terminals

We require wireless payment terminals for restaurants and bars so we can bring the payment terminal to the guest.

Wireless payment terminals must be installed on dedicated network with firewall separate from all other networks with a separate SSID
using WPA2 AES encryption as a minimum and the key changed minimum yearly.

Do not advertise hotel name in the SSID broadcast, or include information that may be useful for attackers (such as the location of the AP or
network purpose).

For Pay@Table integrations the traffic must be terminated on a separate segment on the Radisson Hospitality AB controlled firewall and a
change control needs to be logged with the Radisson Hospitality AB IT Helpdesk requesting firewall changes to allow this to work.

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16. Applications software

The hardware and operating systems mentioned in earlier sections serve as a common infrastructure for various systems, however certain
applications may be hosted externally (Cloud based).

The following sections describe a number of specific business functions involved in the operation of a hotel.

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17. Property Management System

The Property Management System (also referred to as a Front Office System or a PMS) is the core of hotel automation. It usually encompasses
the following functional areas:

• Reservations (Individual & Groups)

• Reception (Check-in / Check-out)
• Guest accounting (front desk cashier and night audit)
• Switchboard (guest search and information)
• Housekeeping
• Accounts Receivable
• Travel Agent Commissions information

The system is core as it essentially holds inventory of the hotels prime resource: the bedroom. Based on the rates and inventory stored, it
will enable reservations to be created and stored for any future date.

Radisson Hospitality AB has standard settings required for Opera defined in the so called Radisson Hospitality AB Shell and must be used for
all Opera installations and when upgrading Opera changes to the standard settings must be applied to keep Opera in line with the Radisson
Hospitality AB standard.

Radisson Hospitality AB has standardized on Opera PMS supplied by Oracle. The components required are listed in the below table.

Business Function / Standard

System
Radisson Hospitality AB Required
Shell
Opera Standard Required
Opera Premium N/A
Curtis-C 2-Way interface Required

Credit Card Interface Required

IPTV Interface Required
HSIA Interface Required
Key System Interface Required
PABX Interface Required
BMS Interface Required
POS Interface Required

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Sales & Catering system

The Sales & Catering system holds inventory of meeting rooms equal to the way the PMS system hold inventory of bedrooms. The system is
tightly integrated to the Property Management System to obtain bedroom inventory from PMS and share company profiles etc.

The system automates the sales of Meetings & Events where the client require more complex products, such as a meeting room, food &
beverage services along with bedrooms.

Business Function / Standard

System
Radisson Hospitality AB Required
Shell
Opera S&C Required

Approved suppliers

Supplier Standard
Oracle Approved

Accounting system
The accounting system in hotel terms cover all commonly known accounting functions, like

• General Ledger
• Accounts Payable
• Accounts Receivable
• Financial Statements.
• Daily Report/Income audit function
• Cash Management
• Fixed Assets
• Register

Which modules a hotel requires depend on the market it is in, the type of operation and the ownership. In most hotels, we will recommend
to use the Invoicing and Accounts Receivable part of the Front Office System and not handle that in the back-office system. However in
operations with multiple hotels serviced by the same Accounting Office, it will be required to use the more advanced invoicing functions of
the back-office system to merge invoices and maintain a common ledger system.

To avoid duplicate data entry, it is required to have an interface from Front Office to Back Office. This interface transfers guest ledger revenue,
invoicing details and payment totals by department to the general ledger and to the invoicing subsystem in back-office through
batch transfers after night audit.

Accounting system requirements

It is mandatory to have an automated solution for the accounting functions in a hotel. However the way that is done is optional. One of the
following solutions must be used:

• Outsourced to 3rd party

• Local installation
• Shared installation

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• Hosted/Cloud installation

In several of Radisson Hospitality’s areas, an area-wide solution for accounting has been implemented. All hotels must follow their area
recommendation if one exists. For all other locations, the standard requirement is:

System/Service Standard
iScala Recommended

Payroll System

The payroll system is used to calculate and administrate employee salaries and taxes. It is
traditionally not included in a standard back-office package; as it is very country specific due
to special tax regulations, labor agreements etc.

For most properties it makes more sense to process payroll outside the hotel, i.e. by the use of
a service bureau, an accounting firm or as a hosted solution. This should be investigated on site by hearing what others are doing and what
options there are available. Obviously Operational Management and especially the Regional Financial Controller should be involved in the
decision.

Business Function / Standard

System
Payroll system fulfilling Required
local legal requirements1

1 System may be installed locally, hosted with external provider, or outsourced to service bureau.

Inventory & Cost Control System

The F&B Cost Control System is used to manage stock values, recipes and costs of Food &
Beverage menu items.

The system should be interfaced with both the Point of Sales System for the import of the actual number of menu items sold.

The Cost Control System is also used to build menu items and download the file into the POS system.

The system should also be interfaced to General Ledger for cost and stock value postings.

Business Function / Standard

System
Micros MyInventory Minimum Requirement
Micros Materials Control Required for larger F&B operations
Interface to POS Required
Interface to BOF Required

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Forecasting & Revenue Management

The primary purpose of a Revenue Management System is to automate the optimization of limited resources like hotel guest rooms. In other
words help the management of the hotel sell the rooms at the highest possible rate. To do that, the system will assist in forecasting future
demands for hotel rooms and through that suggest rates and controls to optimize the business mix for each day in the future.

The only approved integrated Revenue Management software for all Radisson Hospitality AB hotels are IDeaS G3, which is a forecasting and
revenue management tool integrated with our CRS system.

Requirements

Business Function / Standard

System
IDeaS G3 Required

E-mail Mail is the primary communications tool within The Radisson Hospitality. A cloud based solution, Rez-365 based on Microsoft Office
365, has been chosen which expands scope of the traditional e-mail system to a full collaboration suite including modules also for instant
messaging, document sharing and video conferencing.

System requirements

Business Function / Standard

System
Rez-365 Required

Licensing guideline

Business Function / Standard

System
Power User & Client Recommended for Power Users (Includes MS-Office
License - Plan E3 apps)
Power User - Plan E1 Recommended for Power Users
Exchange Online – Plan 1 Recommended for admin staff
Kiosk user - Plan K1 Recommended for users without dedicated
workstation

Approved supplier

Supplier Standard
Radisson Hospitality AB
Required
IT Department

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Office Automation

The Radisson Hospitality AB have chosen Microsof Office package for all office automation functions. These include:

• Word processing
• Spreadsheet
• Presentation
• E-mail & collaboration client
• Database tool

The software can be licensed either via a “buy” option through The Radisson Hospitality’s Microsoft Select agreement or as “subscription”
as part of Rez-365 E3 license.

Requirements

Business Function / Standard

System
Microsoft Office Required

Licensing guidelines

Business Function / Standard

System
Microsoft Select Office Professional
agreement license type
Rez-365 License type E3

Approved suppliers

Supplier Standard
Rez-365 E3 License Order via Radisson Hospitality AB IT Department
Select Licenses Participating Microsoft reseller

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18. Endpoint protection software

All servers and workstations must be protected from malware, virus and intrusion, Radisson Hospitality AB requires the following components
installed on the endpoints

System/Service Standard
Malware protection Required
Virus protection Required
Intrusion
Required
detection/prevention
Log inspection Required
Integrity monitoring Required

Radisson Hospitality AB have standardized on Trend Micro Deep Security as a centrally managed product.

Software must be continuously upgraded according to the instructions and guidelines provided by the systems provider to stay current and
keep the system protected against malware and misuse.

Radisson Hospitality AB require the installation of WSUS to secure the rollout of critical and security patches to all Windows end points
minimum monthly.

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19. Sales force automation

Radisson Hospitality AB offers access to a central application for all corporate and hotel based sales staff. The application is based on the
Salesforce.com package.

Requirements

Business Function / Standard

System
Salesforce.com Required

Approved suppliers

Supplier Standard
Salesforce.com license Order via Radisson Hospitality AB Global Sales

Travel Agency Commission

Radisson Hospitality AB offers each hotel to participate in a central commission payment system that in essence is outsourced to WPS
(Worldwide Payment Systems) located in Spain.

Whether a hotel participates in the central system is optional, but strongly recommended, as it is surely cost beneficial for the hotel and an
important branding tool towards the travel agencies and consortia.

Requirements

Business Function / Standard

System
WPS commission Recommended
processing

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Appendix 1 – Brand specific standards

In the below table you will find the Brand specific standards referenced in the above document.

Radisson
Hospitality IT Radisson Blu
Section System/Service
Standards V3.0 Requirement
Page

12 Horizontal Cabling Guest rooms 5 x UTP Cat 6a

26 PABX Requirements Number of guest room sets 2
28 TV System TV Set-size Guest rooms
Min. 46”

28 TV System TV Set-size Guest rooms

Min. 46”

Wireless streaming of video for

28 TV System Required
IOS and Android - ChromeCast

Wireless streaming of audio for

28 TV System Required
IOS and Android - ChromeCast

30 System requirements SSID Radisson_Guest

HSIA Operator service Casual work space equipment
31 PC
requirements type

HSIA Operator service Email to lobby print solution Not for Radisson
32
requirements required Blu

36 Digital totems Requirements Optional

37 Digiwall Requirements Required

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Radisson Blu Guestroom cabling layout:

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