Soft skills questions

1. What are soft skills? 13. Which of the following is an essential teamwork skill?
A) Technical skills specific to a profession A) Dominating conversations
B) Personal skills that involve interaction, problem-solving, and B) Sharing responsibilities and resolving conflicts
emotion management C) Avoiding group interactions
C) Mathematical and logical abilities D) Focusing only on individual tasks
D) Physical abilities like strength and endurance
14. Leadership involves:
2. Which of the following is NOT a soft skill? A) Avoiding responsibilities
A) Coding B) Motivating others and guiding a team
B) Teamwork C) Working alone on tasks
C) Adaptability D) Ignoring feedback
D) Communication
15. What type of communication uses charts and diagrams?
3. Emotional intelligence involves: A) Verbal communication
A) Technical problem-solving B) Visual communication
B) Awareness and management of emotions C) Non-verbal communication
C) Physical endurance D) Written communication
D) Mastery of a specific skill
16. How does time management improve performance?
4. Soft skills are important in professional life because they: A) By reducing task prioritization
A) Increase technical accuracy B) By delaying deadlines
B) Enhance teamwork and leadership abilities C) By organizing tasks and meeting deadlines efficiently
C) Focus solely on individual tasks D) By focusing on low-priority activities
D) Replace hard skills
17. What is an example of haptics in non-verbal
5. An example of verbal communication is: communication?
A) Writing an email A) Smiling
B) Maintaining eye contact B) Writing an email
C) Speaking during a meeting C) Giving a firm handshake
D) Using gestures D) Maintaining eye contact

6. Non-verbal communication includes all EXCEPT: 18. What is the primary goal of personality development?
A) Facial expressions A) Improve hard skills only
B) Body posture B) Enhance confidence, skills, and interpersonal relationships
C) Written messages C) Focus solely on physical appearance
D) Tone of voice D) Avoid social interactions

7. What is the main use of eye contact in communication? 19. Which soft skill is crucial for dealing with unexpected
A) To intimidate others changes?
B) To show engagement and attentiveness A) Problem-solving
C) To avoid misunderstandings B) Adaptability
D) To replace verbal communication C) Time management
D) Creativity
8. Which soft skill is essential for resolving conflicts?
A) Time management 20. What does paralanguage include?
B) Creativity A) Words spoken in a conversation
C) Communication B) The pitch, speed, and pauses in speech
D) Physical strength C) Hand gestures during a speech
D) Physical proximity
9. What does adaptability mean in the context of soft skills?
A) Being resistant to changes 21. Active listening involves:
B) Adjusting to new situations and challenges A) Focusing solely on your response
C) Avoiding risks B) Paying full attention and responding thoughtfully
D) Mastering only one specific skill C) Ignoring verbal cues
D) Interrupting frequently to clarify
10. Which component of emotional intelligence focuses on
understanding others’ feelings? 22. Which non-verbal communication cue shows confidence?
A) Motivation A) Crossing arms
B) Empathy B) Slouching
C) Self-regulation C) Maintaining an upright posture
D) Social skills D) Avoiding eye contact

11. What is the process of converting a message into a form 23. Why are soft skills important for customer service?
like speech or signals called? A) They improve technical expertise
A) Encoding B) They help understand and resolve customer needs
B) Decoding effectively
C) Feedback C) They reduce the need for verbal interaction
D) Channeling D) They focus only on completing tasks

12. What is the role of feedback in communication? 24. What is the key to building trust through communication?
A) Encoding the message A) Using consistent non-verbal and verbal cues
B) Interpreting the sender’s message B) Ignoring body language
C) Confirming understanding C) Avoiding feedback
D) Delivering the initial message D) Speaking rapidly
 C. Avoiding responsibility for failures
25. Which soft skill is critical for achieving shared goals in a D. Supervising every minor detail
team?
A) Leadership 12. How does emotional intelligence help leaders?
B) Individual focus A. By enabling them to ignore others’ emotions
C) Adaptability B. By enhancing decision-making and relationships
D) Emotional intelligence C. By fostering impulsive actions
D. By avoiding team communication
25 Multiple Choice Questions
1. What are leadership skills? 13. What is the first component of emotional intelligence?
A. Skills related to coding and programming A. Empathy
B. Abilities to guide, influence, and inspire others toward B. Motivation
achieving a goal C. Self-awareness
C. Physical abilities for team building D. Social skills
D. Techniques to avoid challenges
14. Self-regulation in emotional intelligence involves:
2. Which of the following is a key quality of a leader? A. Acting impulsively
A. Avoiding team conflicts B. Managing emotions and expressing them appropriately
B. Ignoring team feedback C. Avoiding emotional situations
C. Being visionary D. Ignoring feedback
D. Micromanaging every task
15. Leaders with strong social skills are skilled at:
3. What does a leader with integrity demonstrate? A. Building and maintaining healthy relationships
A. Flexibility and adaptability B. Avoiding conflict resolution
B. Honesty, ethical behavior, and consistency C. Communicating only through emails
C. Technical expertise in all areas D. Ignoring non-verbal cues
D. Strong opinions without listening to others
16. Which of the following best defines team building?
4. Why is empathy important for a leader? A. Assigning tasks individually
A. It allows them to ignore team needs. B. Creating a collaborative environment for shared goals
B. It helps them understand and respect others' emotions and C. Delegating all tasks to managers
perspectives. D. Ignoring team dynamics
C. It ensures they are always right.
D. It allows them to avoid challenging situations. 17. What is one benefit of team-building activities?
A. Increased isolation among members
5. Effective communication in leadership involves: B. Improved trust and communication
A. Talking more and listening less C. Reduced collaboration
B. Ignoring feedback from team members D. Avoidance of open dialogue
C. Clear expression, active listening, and encouraging open
dialogue 18. How does motivation enhance leadership?
D. Using only technical jargon A. By celebrating successes and setting positive examples
B. By discouraging team effort
6. A leader’s ability to adapt means they can: C. By focusing on individual goals only
A. Rely on fixed strategies D. By ignoring challenges
B. Avoid making changes
C. Adjust to new information, challenges, or team dynamics 19. A resilient leader:
D. Keep the same approach regardless of situations A. Avoids challenges
B. Reacts impulsively to setbacks
7. What is the primary role of a leader? C. Stays strong and views setbacks as learning opportunities
A. Making decisions independently of the team D. Focuses on short-term goals only
B. Guiding and inspiring others toward shared objectives
C. Avoiding accountability for team outcomes 20. Why is diversity important in a team?
D. Supervising every task directly A. It reduces team communication
B. It ensures similar perspectives dominate
8. Which of the following enhances team building? C. It brings varied skills, ideas, and backgrounds
A. Assigning projects without guidance D. It simplifies team dynamics
B. Promoting collaboration and valuing individual strengths
C. Avoiding diversity and inclusion efforts 21. What does it mean to lead by example?
D. Discouraging open communication A. Delegating tasks without contributing
B. Modeling teamwork behaviors like collaboration and respect
9. A confident leader typically: C. Focusing on individual success
A. Avoids taking risks D. Ignoring feedback from the team
B. Ignores their team’s opinions
C. Inspires trust and motivation through self-assuredness 22. Which tool helps promote open communication in teams?
D. Delegates all tasks to others A. Restrictive feedback policies
B. Regular team meetings and feedback sessions
10. Which skill is crucial for resolving team conflicts? C. Avoiding collaborative software
A. Avoiding difficult conversations D. Assigning tasks without context
B. Empathy and communication
C. Setting strict boundaries 23. Why is emotional intelligence critical in leadership?
D. Assigning blame A. It focuses only on technical expertise
B. It builds trust, strengthens relationships, and enhances
11. What does accountability mean for a leader? decision-making
A. Delegating tasks without follow-up C. It discourages empathy and communication
B. Taking responsibility for actions and team performance D. It avoids addressing emotional challenges
 D.​ 30 Rings
11. Which of the following is not regarded as determinants of
24. What should a leader do to improve their problem-solving personality?
skills? A.​ Hereditary factor
A. Ignore team input on challenges B.​ Social factors like family, friends etc.
B. Encourage creative thinking and collaboration C.​ Psychological like emotion, intelligence etc.
C. Focus solely on individual contributions D.​ None of the above
D. Avoid analyzing situations deeply 12. Which of the following factors is not important while
appearing for an interview?
A.​ Knowing the employer
25. How can leaders foster a teamwork culture? B.​ Reaching venue in time
A. By assigning projects without guidelines C.​ Carrying multiple copies of resume
B. By celebrating team successes and promoting collaboration D.​ Having a gloomy face due to tension
C. By discouraging accountability among members 13. A good leader must not be
D. By focusing only on individual achievements A.​ Good communicator
B.​ Influencer
C.​ Doubtful
ADDITIONAL QUESTIONS FOR PREPARATION: D.​ Emphatic
14. Which of the following is not a type of listening?
A.​ Monotonic
1. The qualities or attributes that makes an individual different B.​ Informational
from others is called C.​ Discriminative
A.​ Personally D.​ Comprehensive
B.​ Personality 15. Which of the following is the best leadership style?
C.​ Personify A.​ Country club management
D.​ Personation B.​ Team management
2. Example of Vertical communication can be communication C.​ Middle of the road
which occurs between D.​ Impoverished management
A.​ Principal to Student 16. In Downward communication which of the following types of
B.​ Teacher to Principal communication can not be done?
C.​ Departmental Head to Other departmental head A.​ Suggestion
D.​ None of the above B.​ Advice
3. Most common attributes to develop positive attitude is C.​ Order
A.​ Being optimistic D.​ Instruction
B.​ Being a good listener 17. What would be the standard number of lines of script while
C.​ Being a good communicator making slides for power point presentation?
D.​ Being a leader A.​ 5 lines
4. Which among the following is not regarded as Technical skills B.​ 6 lines
A.​ Hard skills C.​ 7 lines
B.​ Professional skills D.​ 10 lines
C.​ People skills 18. Which among the following are not the components of
D.​ Trade related skills emotional intelligence?
5. Wearing a smile on your face shows your A.​ Self-awareness
A.​ Confidence level B.​ Self-Control
B.​ Knowledge about a subject C.​ Empathy
C.​ Communication power D.​ Leadership
D.​ Ability to understand others 19. Proxemics in communication refers to
6.In our daily life, which among the following type of A.​ Distance
communication is mostly used B.​ Speed
A.​ Non-verbal C.​ Temperament
B.​ Oral D.​ Procrastination
C.​ Written 20. If distance or space between two communicator is nearly 1
D.​ None of the above foot or 1½ feet it refers to
7. Which among the following aspect is not regarded as an A.​ Intimate zone
important professional etiquette? B.​ Personal zone
A.​ Having smiling face C.​ Social zone
B.​ Putting farm handshake D.​ Public Zone
C.​ Maintaining eye contact 21. Etymologically the term communication means
D.​ Speaking a lot A.​ To share
8. Soft skills is also known as B.​ To discuss
A.​ Hard skills​ ​ ​ C.​ To move
B.​ Technical Skills D.​ To transfer
C.​ People Skills 22. Most organizational communication takes place in
D.​ None of the above. A.​ Social zone
9. Which of the following is not an example of non-verbal B.​ Intimate zone
communication? C.​ Personal zone
A.​ Body language D.​ Public zone
B.​ Eye Contact 23. Haptics in communication refers to
C.​ Speaking to someone over phone A.​ Distance
D.​ Facial expression B.​ Touch
10. In case of professional call, incoming call should be C.​ Smile
received within D.​ None of the above
A.​ 3 Rings 24. How can soft skills be developed?
B.​ 5 Rings A.​ By reading textbooks
C.​ 10 Rings B.​ By attending workshops and seminars
 C.​ By practicing and experiencing them B.​ Trust
D.​ By watching videos C.​ Empathy
25. What is the difference between hard skills and soft skills? D.​ Intimacy
A.​ Hard skills are easy to observe, while soft skills are 37. Knowing and managing the emotion of own-self and the
difficult to observe. emotions of others is called……
B.​ Hard skills are personal values, while soft skills are A.​ Emotional quotient
technical procedures. B.​ Emotional intelligence
C.​ Soft skills are easy to observe, while hard skills are C.​ Emotional Integrity
difficult to observe. D.​ Emotional intimacy
D.​ Hard skills are needed for personal success, while
soft skills are needed for professional success. MCQs.
26. Which of the following is a soft skill related to
communication? 1.What are soft skills?
A.​ Writing code A.​ Technical skills
B.​ Playing a musical instrument B.​ Personal values and interpersonal skills
C.​ Speaking clearly C.​ Academic skills
D.​ Solving mathematical equations D.​ Leadership skills
27. What is the primary purpose of communication?
A.​ To exchange information 2. Soft skills are essential for:
B.​ To confuse others A.​ Academic success only
C.​ To manipulate others B.​ Professional success only
D.​ To avoid interaction C.​ Both academic and professional success
28. Which of the following is a barrier to effective D.​ Personal success only
communication? 3. Which of the following is NOT a type of soft skill?
A.​ Semantic barriers A.​ Time management skills
B.​ Listening skills B.​ Communication skills
C.​ Clear language C.​ Technical skills
D.​ Effective feedback D.​ Leadership skills
29. What are the 7 Cs of effective communication? 4. Which of the following is NOT a component of soft skills?
A.​ Clear, concise, concrete, correct, courteous, A.​ Leadership skills
comprehensive, compassionate B.​ Technical skills
B.​ Clear, concise, concrete, correct, coherent, complete, C.​ Communication skills
courteous D.​ Interpersonal skills
C.​ Concise, coherent, comprehensive, courteous, 5. Why are soft skills important in the workplace?
caring, complete, compassionate A.​ They are not important
D.​ Clear, concise, coherent, complete, caring, B.​ They complement hard skills
compassionate, comprehensive C.​ They are easy to observe
30. What type of communication involves gestures, facial D.​ They are unrelated to professional success
expressions, and body language? 6. How can soft skills be improved?
A.​ Verbal A.​ By avoiding social interactions
B.​ Nonverbal B.​ By attending workshops and seminars
C.​ Written C.​ By relying solely on textbooks
D.​ Visual D.​ By not practicing them
31. What is the importance of leadership in an organization? 7. Which of the following is an example of nonverbal
A.​ It creates chaos communication?
B.​ It slows down progress A.​ Speaking clearly
C.​ It guides and influences team members B.​ Writing a report
D.​ It isolates team members C.​ Using gestures
D.​ Sending an email
8. What is the primary purpose of the communication process?
32. What are some qualities of a great leader? A.​ To confuse others
A.​ Arrogance and inflexibility B.​ To exchange information
B.​ Dishonesty and impatience C.​ To manipulate others
C.​ Trustworthiness and adaptability D.​ To avoid interaction
D.​ Rudeness and rigidity 9. What can act as barriers to effective communication?
33. What is emotional intelligence? A.​ Clear language
A.​ The ability to manage technology effectively B.​ Active listening
B.​ The ability to understand, use, and manage emotions C.​ Semantic barriers
C.​ The ability to solve mathematical equations D.​ Providing feedback
D.​ The ability to speak multiple languages 10. Which of the following is a characteristic of a great leader?
34. What is decision making? A.​ Impatience
A.​ A process of evaluating and selecting the worst B.​ Integrity
choice C.​ Dishonesty
B.​ A process of identifying and avoiding choices D.​ Rudeness
C.​ A process of identifying and evaluating and selecting 11. What is emotional intelligence primarily concerned with?
the best choice or option A.​ Technical expertise
D.​ A process of making impulsive choices B.​ Managing emotions
35. What are some examples of soft skills? C.​ Solving mathematical problems
A.​ Solving complex equations D.​ Speaking multiple languages
B.​ Communicating effectively 12. What is decision making?
C.​ Programming in various languages A.​ Avoiding choices
D.​ Performing surgical procedure B.​ Selecting the worst choice
36. Which among the following aspects is not regarded as C.​ Identifying and selecting the best option
important for successful team building? D.​ Making impulsive choices
A.​ Effective communication 13. Soft skills play a vital role in which aspects of life?
 A.​ Personal life only A. Verbal
B.​ Professional life only B. Non-verbal
C.​ Both personal and professional life C. Physical
D.​ None of the above D. Written

Section A: Soft Skills Basics 3. The process of communication starts with:

1. What are soft skills? A. Receiver
A. Technical skills B. Channel
B. Personal attributes and interpersonal skills C. Feedback
C. Programming skills D. Sender
D. Physical strength
4. Which one is a barrier to communication?
2. Which of the following is NOT a soft skill? A. Clear message
A. Teamwork B. Noise
B. Time management C. Good vocabulary
C. Welding D. Proper listening
D. Communication
5. Which is NOT a barrier to effective communication?
3. Soft skills are important for: A. Physical noise
A. Only students B. Attentive listening
B. Only teachers C. Language differences
C. Personal and professional life D. Emotional interference
D. Only job seekers
6. Feedback in communication helps to:
4. One of the key soft skills for professional life is: A. Start a conversation
A. Memory power B. Disturb the flow
B. Cooking C. Confirm understanding
C. Leadership D. End a talk
D. Programming
7. Which of the following is a verbal form of communication?
5. Which soft skill helps in working effectively with others? A. Facial expression
A. Communication B. Written message
B. Isolation C. Body posture
C. Arrogance D. Eye contact
D. Impatience
8. Which type of communication involves gestures and body
Section B: Importance of Soft Skills language?
1.Soft skills help improve: A. Written
A. Only technical knowledge B. Non-verbal
B. Only writing speed C. Oral
C. Personal and workplace relationships D. Visual
D. Physical appearance
9. In the communication process, the medium is:
2. Employers often value soft skills because: A. Person who receives
A. They help reduce salary B. Person who encodes
B. They are easy to learn C. Method of transmission
C. They enhance teamwork and productivity D. Feedback provider
D. They avoid training
10. One of the key 7Cs of communication is:
3. One major benefit of soft skills is: A. Curiosity
A. Increase in taxes B. Command
B. Better social interaction C. Clarity
C. Reduced vacations D. Condensation
D. Free food at work
Section D: 7 C’s of Communication
4. Soft skills can be developed through: 1. Which of the following is NOT part of the 7 C’s of
A. Watching TV communication?
B. Practicing and self-awareness A. Conciseness
C. Sleeping more B. Courtesy
D. Ignoring feedback C. Casualness
D. Correctness
5. A person with good soft skills is likely to:
A. Get fewer opportunities 2. Completeness in communication means:
B. Be misunderstood A. Sending half information
C. Excel in career and relationships B. Leaving parts out
D. Be ignored at the workplace C. Giving all required facts
D. Talking continuously
Section C: Communication Skills
1. What is communication? 3. The 'C' that relates to being polite in communication is:
A. Silent thinking A. Conciseness
B. Exchange of information B. Courtesy
C. Reading a book C. Coherence
D. Dreaming D. Credibility

2. Which is NOT a type of communication? 4. The 'C' in 7Cs that ensures grammar and accurate data is:
A. Creativity B. Listening and responding calmly
B. Concreteness C. Ignoring others
C. Correctness D. Blaming frequently
D. Colorfulness
5. Emotional intelligence is significant in daily life because it
5. The principle of Concreteness in communication relates to: helps in:
A. Being abstract A. Creating conflicts
B. Using vague terms B. Poor decision-making
C. Being specific and clear C. Better relationships and stress control
D. Talking fast D. Avoiding work

Section E: Leadership and Management Section G: Etiquette and Personality

1. Leadership is the ability to: 1. Telephone etiquette involves:
A. Avoid responsibility A. Shouting
B. Influence and guide others B. Using slang
C. Stay quiet C. Polite and clear communication
D. Follow orders D. Hanging up suddenly

2. Which is a type of leadership style? 2. Good telephone manners include:

A. Vertical A. Speaking too fast
B. Autocratic B. Being rude
C. Passive-aggressive C. Introducing yourself
D. Linear D. Not listening

3. Which type of leadership encourages participation? 3. Etiquette is:

A. Autocratic A. Rules of cooking
B. Democratic B. Polite behavior in society
C. Laissez-faire C. Ignoring customs
D. Authoritarian D. Breaking rules

4. A manager is primarily focused on: 4. Personality is defined as:

A. Vision A. Physical strength only
B. Supervision and control B. Outer appearance
C. Emotions C. Combination of thoughts, behaviors, and attitudes
D. Personal growth only D. Fashion sense

5. Key difference between a leader and manager is: 5. Section H: Attitude, Decision Making
A. Leaders only manage time Attitude refers to:
B. Leaders inspire; managers organize A. Physical shape
C. Managers dream; leaders schedule B. Opinion or feeling toward something
D. Leaders ignore deadlines C. Job title
D. Name style
6. Which of the following is a leadership quality?
A. Dishonesty 6. Positive attitude leads to:
B. Confidence A. Laziness
C. Laziness B. More complaints
D. Inflexibility C. Better outcomes and motivation
D. Less energy
7. A good leader must have:
A. Weak communication 7. Decision making is the process of:
B. Short temper A. Avoiding problems
C. Emotional intelligence B. Making choices among alternatives
D. Irresponsibility C. Postponing action
D. Delegating blame
Section F: Emotional Intelligence
1. Emotional intelligence refers to: 8. Which of the following is NOT a step in decision making?
A. Controlling others’ emotions A. Identifying options
B. Ignoring feelings B. Evaluating options
C. Understanding and managing emotions C. Guessing randomly
D. Acting coldly D. Selecting the best option

2. A key component of emotional intelligence is: 9. The first step in decision making is:
A. Self-awareness A. Thinking of excuses
B. Arrogance B. Sleeping on it
C. Confusion C. Identifying the problem
D. Blind trust D. Delegating the issue

3. How can emotional intelligence be developed? 10. Rational decision making involves:
A. By suppressing feelings A. Ignoring data
B. Ignoring others B. Using logic and facts
C. Through empathy and mindfulness C. Acting emotionally
D. Avoiding feedback D. Copying others

4. Which of the following shows high emotional intelligence? 11. Which soft skill aids in effective decision-making?
A. Yelling in stress A. Emotional intelligence
B. Rudeness A. Entertaining only
C. Distraction B. Creative and abstract
D. Aggression C. Clear, complete, and effective
D. Long and complex
12. A poor attitude at work can lead to:
A. Promotions 2. Which 'C' encourages using polite language and
B. Team success consideration?
C. Conflicts and low morale A. Completeness
D. New opportunities B. Courtesy
C. Concreteness
13. Developing a strong personality includes: D. Conciseness
A. Being closed-minded
B. Improving communication and emotional control 3. Which principle of 7Cs ensures short and to-the-point
C. Acting superior communication?
D. Showing no empathy A. Correctness
B. Completeness
Section A: Soft Skills C. Conciseness
1. Which soft skill is crucial for conflict resolution? D. Clarity
A. Aggression
B. Emotional intelligence Section D: Leadership & Management
C. Avoidance 1. A democratic leader:
D. Blaming others A. Does not listen to others
B. Allows team participation in decisions
2. Time management helps individuals to: C. Makes all decisions alone
A. Waste time efficiently D. Avoids responsibility
B. Delay decisions
C. Organize tasks and meet deadlines 2. Which of the following is NOT a leadership quality?
D. Increase confusion A. Vision
B. Inspiration
3. Adaptability as a soft skill means: C. Inflexibility
A. Resisting change D. Empathy
B. Adapting to new situations
C. Ignoring challenges 3. Leadership differs from management in that leaders:
D. Avoiding learning A. Only follow rules
B. Emphasize control
4. Which one of the following is an interpersonal soft skill? C. Inspire and motivate
A. Listening D. Avoid communication
B. Typing
C. Operating machines 4. Which leadership style offers complete freedom to
D. Coding employees?
A. Autocratic
Section B: Communication Skills B. Laissez-faire
1. Active listening includes: C. Democratic
A. Interrupting the speaker D. Strategic
B. Multitasking while listening
C. Giving full attention and responding appropriately Section E: Emotional Intelligence
D. Judging the speaker 1. Which of the following is a domain of emotional intelligence?
A. Physical fitness
2. Effective communication results in: B. Self-regulation
A. Misunderstandings C. Intelligence quotient
B. Team conflict D. Speed reading
C. Better relationships and clarity
D. Confusion 2. Empathy means:
A. Ignoring others’ feelings
3. The message in communication refers to: B. Feeling sorry for yourself
A. The channel C. Understanding others’ emotions
B. The feedback D. Arguing with emotions
C. The idea or information being communicated
D. The sender's identity 3. A person with high emotional intelligence is likely to:
A. React impulsively
4. Non-verbal communication includes: B. Handle stress calmly
A. Phone calls C. Avoid others
B. Emails D. Ignore teamwork
C. Facial expressions
D. Newspaper articles Section F: Etiquette & Personality
1. Which of the following reflects good etiquette in an office?
5. Which of the following is an example of written A. Using slang with clients
communication? B. Respecting others' opinions
A. Video call C. Interrupting often
B. Memo D. Ignoring colleagues
C. Gestures
D. Smile 2. Personality development involves:
A. Ignoring feedback
Section C: 7 C's of Communication B. Improving appearance only
1. The 7 Cs of communication help ensure that the message is: C. Enhancing communication, confidence, and behavior
D. Showing off

3. Maintaining eye contact during conversation shows:

A. Disrespect
B. Confidence and attentiveness
C. Nervousness
D. Confusion

4. In telephone etiquette, you should avoid:

A. Speaking clearly
B. Using professional tone
C. Interrupting or speaking loudly
D. Identifying yourself

Section G: Attitude and Decision Making

1. Positive attitude results in:
A. Better stress management
B. Low self-esteem
C. Conflicts
D. Negative energy

2. Good decision-making requires:

A. Reacting emotionally
B. Skipping analysis
C. Evaluating pros and cons
D. Blind guessing