MANUAL PSS

1.0 Description
This machine is a chilled spiral merchandiser. It has 6 trays – 3 or 4 snack
spiral trays & 3 or 2 drink trays.
The machine’s robust construction makes it ideal for many locations. The
machine has superior insulation, a double glazed window. Meanwhile, it has
two temperature compartment (top and bottom). It has no problem for the
refrigeration to maintain temperatures for bottom 3 or 2 trays down to 8℃
and for top 3 trays between 14℃ and 25℃. (when max ambient
temperature is 40 ℃)
For added safety an electrical cut out switch (RCD) is built in as standard.
Coinage systems and/or note validators are catered for by the MDB protocol
and two board processor and output electronics with in built diagnostics.
All vend motors are 24 volt operation and spirals can be interchanged easily.
This machine is suitable for indoor use.
Model 3 wide 4 wide 5 wide
762 X 830×1830(mm) 900 X 830×1830(mm) 1056 X 830×1830(mm)
Dimensions(W×D×H) 30 X 32.6×72(in.) 35.4 X 32.6×72(in.) 41.6 X 32.6×72(in.)
285kg/305kg 320Kg/340Kg 350Kg/370Kg
Weight( N.W/G.W) 628 Ibs/672 Ibs 705Ibs/750Ibs 772Ibs/816Ibs

Max selections 36 48 60
1/2 HP R-134a 1/2 HP R-134a 3/4 HP R-134a
Refrigeration system
(280g charge) (370g charge) (370g charge)

Power Consumption 550W 760W 845W

AC 220V～250V 50Hz /AC 110V～130V 60Hz
Power Supply
(based on your actual machine)
Lighting (Optional) 12VDC LED Color corrected lighting system
Internal Top 14 ℃ ~ 25 ℃
temperature Bottom Down to 3℃
Coinage system M.D.B.
Air noise Less than 60dB
Ambient temp 0 ～ 40 ℃
Conditions of use Humidity 75%
Not for dairy or perishable goods.

2.0 Installation
Remove all packing materials and dispose of correctly. Once the installation
site has been chosen ensure that the machine is level and all four levelers
touch the ground. Check that the door can be opened fully and the machine

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is stable and level.
MACHINE MAY MISS-VEND IF NOT LEVEL

Install the guided wind cover

We don't install the guided wind cover of the machine before leaving factory,
because it is convenient for package and transportation. You should install it
before the machine is put into service as the following:

1) Open the door and take out the guided wind cover from the right small
drawer of the merchandiser.

2) Loosen the lower four screws holding the wind outlet against the back of
the cabinet.

3) Put the guided wind cover to the wind outlet align with the holes in the
outlet and the cabinet.

4) Fasten the four screws

NOTE: Wear protective gloves when installing the guided wind cover to
prevent injury.

Allow 300mm minimum between machine and the wall for air circulation and
refrigeration ventilation.
Ensure that a 220~240 volt AC, 13 Amps/ 110~130 volt AC, 26 Amps (based
on your actual machine) earthed outlet is within 2 meters of the machine.
This machine should not be used with an extension lead.

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THIS MACHINE MUST BE EARTHED
Open the door and power up the machine. Switch on the circuit -breaker
power switch. The lights, coin mech, LCD display and refrigeration system
commence operation.

3.0 Loading of Product

This machine has 6 trays. The top 3 trays are for snack type/size items such
as chips, chocolate, etc.. The bottom 3 trays are for drink type/size items as
bottle or can.
To load a tray, with the door fully open, ride over the front tray rollers and
pull forward. When the tray is fully forward it can be lowered to an angle
making loading easier.
Ensure products are not too tight or too loose for the spiral. Load products
so they rest on the tray but not the spiral wire. This helps to ensure
correct delivery of product.
The machine is supplied with trays with spirals of different diameters and
pitches.
To vary products’ quantity or order, proceed as follows:
1) Open the front door.
2) Pull out the tray on which you are to change the spiral.
3) Switch off and take out the group motor-spiral.
4) Take out the spiral from the plastic support (lever between spiral and
support) and replace with another spiral or with another motor group.
5) Fit up the new spiral group reversing the above operations. After having
finished this operation, make sure that the end of the spiral is put on,
otherwise modify the end, draw the spiral forward until the base of the
spiral support will come out from the pit; then turn the spiral in the
wished position and put it again into the pit.

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Located on the right hand side of the cabinet are four shelves for storing
excess items. Although the shelves are outside the refrigerated part of the
machine, due to the excellent insulation they are protected from high
ambient temperatures.

4.0 Coinage
This machine uses Multi Drop Bus protocol for coinage and note validators.

5.0 Refrigeration
1) This system is an air conditioner. Care should be taken neither to obstruct
the rear air grille nor to site the machine too close to a wall. Failure to
observe these points may invalidate the refrigeration system warranty.
2) The refrigeration system is operated through the electronic control board.
There are two temperature sensors in the cabinet: one control the current
temperature, the other control the defrost temperature. When an unusual
condition takes place and leads to the fact that the evaporator frosts, the
sensor will send out a signal to the controller, then the controller in turn shut
off the compressor through the relay.
3) If the temperature is above the setting that has been programmed in by
the user, the controller sends a signal to the refrigeration relay. The
energized relay closes to complete the high voltage circuit that powers the
compressor and the condenser fan.
4) If the compressor should overheat, a thermal overload removes power to
the compressor until it is cooled.
5) When the temperature in the cabinet reaches 8℃ (the temperature
setting), the controller de-energizes the relay, which in turn breaks the
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circuit powering the compressor.
6) The controller will also shut off the compressor if the door is opened. This
is to prevent the refrigeration unit from freezing up.
After the compressor shut down, the controller will wait until the compressor
has been shut down for 3 minutes and if applicable, the door has been
closed for 1 minute before restarting the compressor. The delay allows
pressure in the system to equalize.
Note: The refrigeration system is pressurized and sealed at the factory.
Puncturing or cutting any component in the system will cause refrigerant gas
and liquid to be propelled out of the system, and may create an immediate
physical hazard. Use caution to avoid accidentally opening the refrigerant
system.
It should also be noted that releasing refrigerant to the atmosphere is a
federal crime and is punishable by law. Any service work requiring the
system to be opened must be performed by a licensed technician using
certified equipment. Unauthorized service to the sealed refrigerant system
may void the warranty.
1) Never puncture or cut any component in the refrigeration system.
2) Always use licensed service technicians to service the refrigeration
system.
3) Always wear hand and eye protection when servicing the vendor.

6.0 Programming
When opening the door, it will show “ Welcome V1.0 190916” V1.0
190916 is the current software version. The display will show in this
order: Checking: OK , Coin Mech:, Note ACPT:, and Card READER: , Refri

Board: Red_C Board. The MDB machine (coin mechanism, bill acceptor or

card reader) will be inhibited by vending machine when door is opened.

Beep will be made to alarm the operator. At the same time, display will
show “WARNING: the door is open”. And Warning: Motor checking.
After 2 seconds beep will stop, and only those motors not at home position,
null or jammed will run. The number of the selected motor will be displayed
when it is tested. After a motor’s running, an error message '** (the number
of motor) TIMEOUT!' or '** LOST!' will show if any motors are still jammed or
not at home position. If any motors are still null, ' ** NULL ' will show. If
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any selection is sold out, ' ** SOLD OUT ' will show. Otherwise it will
show ' ** OK! ' . If those motors are all reset, the machine’s automatic
checking will be finished.
After motor’s reset, the machine will be diagnosed automatically. It will
display the current status of the controller and peripherals. If no problems
are found with the individual device then the name of the device will be
followed by "OK". If problems are found then the device name will be
followed by an error code. A definition of all possible error codes is shown in
6.6.14.

Pressing the mode button once to enter the service mode, the transition and
the display will indicate the first service menu item as “Enter SVC Mode
Pls Press [#]”. Enter Sales Mode Pls Close Door.

All programming options are accessed by pressing the Black "mode" button
located on the main control board. The controller automatically returns to
the sales mode if the door is closed. If credit exists before entering the
service mode, it will be restored when the sales mode is running.
Programming options are:

Coin Mech Test

Set Price

Single Motor TST

Test All Motors

Sales Audit

Machine Setup (Force Vend, Multi Vend, Test Vend, Free

Vend, Bill Escrow, Selection, Sensor Mode, Time & Date, Messaging, Lighting,
Cooling Set Test, Machine Info, Service Call, Diagnose)

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The operator navigates the service menu by using above 3 function buttons.
The "*" button as a "Page Down” button .For entering into a given menu
item, the user should press the "#" button. so this "#" button as the
"ENTER" button also. To cancel navigation within a menu item and return to
the previous level, the user should press the “ C ” button. This button may
be thought of as the "CANCEL" button. At specific points in the menu the
user is given the option of saving a setting. A press of the "#" button has
another effect as the "SAVE" button. For the purpose of simplifying the
service mode instructions, the following will introduce details and emphasize
their navigation purpose within the service menu.

6.1 Coin MECH Test

This provides functions of manually filling and dispensing coins for the
changer. This function is started by pressing "#" after the user entering the
menu item labeled "Coin MECH Test". At this time, the operator may begin
inserting coins into the changer. When coins enter, display will show the
total value of the coins entered as “CASH **(present sum of coin the
operator inserted in), CHANGE **(present available change coin of the coin
mechanism)”

6.2 Set Price

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This menu provides functions that allow the operator to set prices for
individual selections. Please Pressing “*” button to the menu "SET
PRICE”.
Press "#" to enter the menu. Select which selection of prices you wish to
change.
Enter the selection. This can include * as a wildcard.
eg.
1* - set all items on tray 1 to the same price
……………………………………………….
6* - set all items on tray 6 to the same price
*0 - set all items in the first column to the same price
……………………………………………….
*9 - set all items in the ninth column to the same price
** - set all items in the machine to the same price
To set the price of a single selection the user should enter the number of the
selection by the keyboard. Then it will display “SEL ** (the number of
selection the user have entered)”, next the user should enter the price of the
selection by the keyboard. If the operator is satisfied, the "#" button should
be pressed to proceed with the current price setting. If the operator is not
satisfied with the selection(s) or if he/she wants to exit the menu then the
“C” button should be pressed and it will return to the previous menu.
6.3 Single Motor Test
This menu provides functions that allow the operator to test the operation of
individual motors. Please Pressing “*” button to the menu Single
Motor TST”. Upon entering into the function, the display will show
“SELECTION **”.To test a single motor the user should enter the required
selection number(10-69) by the keyboard. Then it will display “** (the
number of motor the user entered) TESTING”. If the motor is working, “**
OK” will be showed, otherwise “** ERROR” will be showed. If the motor does
not exist “** (the number of motor) NULL” will be showed. To exit the menu
please press “C” button.
6.4 Test all Motors
This menu provides functions that allow the operator to test the operation of

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all motors. Please pressing “*” button to the menu Test all Motors”.
Upon entering into the function, if any motor is not working, “** (the number
of motor that has error) ERROR!” will be showed. If the motor does not exist
“** (the number of motor) NULL” will be showed, then go on to the next
motor test. If all motors are working, “ALL OK” will be showed. To exit the
menu please press “C” button.
6.5 Sales Audit
This menu provides functions of displaying the stored accountability. Please
pressing “*”button to the menu "Sales Audit ". To enter it please press
the "#" button. To exit this menu or any of the functions within this menu,
the “C” button should be pressed.

6.5.1 Sales Total

Display value of all paid sales since initialization.

6.5.2 Total Vend Count

Display total number of products vended since initialization.

6.5.3 Sales AFT Reset

Display value of all paid sales since the last reset.

6.5.4 Count AFT Reset

Displays total number of products vended since the last reset.

6.5.5 Cashless Sales

Display value of total cashless sales since initialization.

6.5.6 RST Cashless Sal

Display value of all cashless sales since the last reset

6.5.7 Single Sel Audit

This allows the user to set a single product that will be tracked for
accounting purposes. Once enter this menu item, the user will see a display
as "SELECTION **". The user can set the product number, then it will display
total number of products vended of the chosen product.

6.5.8 Clear all Resettable Fields (Reset Totals)

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This function allows the user to set all resettable fields to 0.

Upon entering this function, those resettable items will be cleared and the
display will show "Complete".

6.6 Machine Setup

This menu provides functions that allow the operator to control a variety of
vending options. Please pressing “*” button to the menu "Machine
Setup”. Press the "#" button to enter Machine Setup. To exit this menu or
any of the functions or submenus within this menu, the “C” button should be
pressed. Press “*” inter into submenus of Machine Setup, Press”#” button
to enter the following submenus.

6.6.1 Force Vending (FORCE VEND)

Under the state of ON, it won’t return the coins until once purchase is
finished! Upon entering this function the display will show the current on/off
state as "ON" or "OFF ". Pressing "#" will allow to enter into the edit mode,
then press the “*” button to switch the on/off state. At last the user should
press “#” again to save the conversion. Press “C” key to cancel this model to
the next.

6.6.2 Multiple Vending (MULTI VEND)

This option will allow the customer to purchase more than one product if
enough credit has been deposited. When this function is active, any
remaining credit after a vend will not automatically be returned. At this time,
the customer has the option of:
1) Making another selection if there's enough credit;
2) Depositing more money;
3) Escrowing the remaining credit.
If force vend is active, the customer will be forced to attempt the purchase
of at least one valid (the selection is in configuration) item. If a vend is
attempted on a configured selection and the motor fails during this vend, the
customer will be allowed to escrow the credit, regardless of the force vend
status.
Upon entering this function the display will show the current on/off state as
"ON" or "OFF ". Pressing "#" will allow to enter into the edit mode, then

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press the “*” button to switch the on/off state. At last the user should press
“#” again to save the conversion. Press “C” key to cancel this model to the
next.

6.6.3 TEST VEND

Under the state of ON, the data of vending test will not be recorded.

This menu provides functions that allow the operator to test vending
whether to be recorded or not. Press the "#" button after the user has
navigated to the menu item labeled “TEST VEND” to enter it. This initial
ON/OFF status indicates if the corresponding control is active or inactive.
Pressing "#" will allow to enter into the edit mode, then press the “*” button
to switch the on/off state. At last the user should press “#” again to save the
conversion. Press “C” key to cancel this model to the next.

6.6.4 FREE VEND

This menu allows free products to be given to the customer. Every product
will be vended at no cost. When the status is "ON", the MDB machine (coin
mechanism and bill acceptor or card reader) will be inhibited by vending
machine. Upon entering this function the display will show the current on/off
state as "ON" or "OFF ". Pressing "#" will allow to enter into the edit mode,
then press the “*”button to switch the on/off state. At last the user should
press “#” again to save the conversion. Press “C” key to cancel this model to
the next.

6.6.5 BILL ESCROW

This menu provides functions that allow the last bill accepted in the escrow
position no matter to be returned or not. When this function is active and the
bill acceptor offers escrow, bill acceptance is disabled if the accumulated
credit is greater than or equal to the maximum price (or twice the maximum
price when multi vend is active). The bill will be kept in the escrow position,
and it can be returned, otherwise the bill will go straight into the bill stacker.

Upon entering this function the display will show the current on/off state as
"ON" or "OFF ". Pressing "#" will allow to enter into the edit mode, then
press the “*”button to switch the on/off state. At last the user should press
“#” again to save the conversion. Press “C” key to cancel this model to the
next.
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6.6.6 SELECTION (Last Sale Record)

This menu provides functions that allow the operator to read the latest sale
record. The display will show “CASH***. ** CARD***. ** CHANGE***. **
SELECTION**” (* refers to present value). This function may be exit by
pressing “C” button.

6.6.7 SENSOR MODE

There are three optional modes: DISABLED, HOME, and DROP.

DISABLED: The machine will judge a vending is successful no matter there is

a product fall down or not.

NOTE: If the optical sensor is not installed, the detect mode must be set to
disabled.

HOME: If the product fails to vend on the first try, the spiral will
automatically make up to one additional cycle in an attempt to vend the
selection. If the product still fails to vend on the second try, a third circle will
be turned. After that if the vend still fails, message "MAKE ALTERNATE
SELECTION” will be displayed. During above process once there is a
product detected, the message “PLEASE REMOVE YOUR PRODUCT” ” THANK
YOU" will show on the screen.

DROP: If the product fails to vend, the spiral will run additional 1/6 cycle. If
there is still no product be detected, another 1/6 circle will be turned. After
that if the vend still fails, message "MAKE ALTERNATE SELECTION” will be
displayed. During above process once there is a product detected, the
message “PLEASE REMOVE YOUR PRODUCT” “THANK YOU” will show on the
screen.

Upon entering this function, pressing "#" will enable the operator to enter
into edit mode, then press the “*” button to switch the sensor mode. At last
the user should press “#” again to save the conversion. Press “C” key to
cancel this model to the next.

When it display “MAKE ALTERNATE SELECTION”, the vend will be considered

a failure. The controller will prevent further attempts to vend the same
selection. That motor cannot be vended until it is successful tested after
'MOTOR RESET' or 'Single motor test'. (The 'MOTOR RESET' function is
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performed automatically after open the door, the 'Single motor test' is in the
service mode.) If some motors are failure, you can still choose anything else.

If the sale fails three continuous time under 'HOME' mode or 'DROP' mode,
the sensor will be considered has fault, the sensor mode will automatically
turn into 'DISABLE' mode. Once open the door, the display will show
"DIAGNOSE:VMC===D=". If you set the mode to "DROP" or "HOME", only
if there is a successful vend, the count of failed sale will be cleared.
Otherwise the sensor mode will be changed afresh to "DISABLE".

6.6.8 TIME&DATE

This option will allow the operator to set time and date for timed operations.
Upon entering this function, firstly press the “#” button, then the operator
can set the date and time by the numeric keyboard. (Note: the current time
of day is displayed in 24 hour format.) Then press “#” button again to save
the setting.
6.6.9 Messaging

This submenu allows the operator set sales messages on display’s second
line.
The operator could choose the content of the displays. The first one is “time
& date”, the second one is “cabinet temperature”. Pressing "#" will enable
to edit, then press the “*” button to switch. At last the user should press “#”
again to save the conversion. At any time, the function may be exit by
pressing the “C” button.

6.6.10 LIGHTING

Upon entering this function, the display will show “Start Time hh:mm". A
start time for lamp may be entered by pressing “#”and then the numeric
keys; these will be displayed as they are entered. To save, press "#" button
again. The display will next show “End Time [Link]". A stop time for lamp
may be entered in the same way.

6.6.11 Cooling Set Test

This submenu allows the operator to activate and modify the controller's
temperature control capabilities.

[Link] Setting Cabinet Temperature (CABINET TEMP)

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This function allows the user to set an ideal cabinet temperature.
After entering this function the display will show “SET +008C ". Pressing “#”
and then new temperature can be input by numeric keys. Pressing "#" again
can save the temperature. Pressing “C” button before "#" will exit the
function without saving the new temperature.
[Link] Setting Defrost Temperature (DEFROST)

This function allows the user to set an ideal defrost temperature.

After entering this function the display will show "Start Temp-04C”. This
means at this sensor temperature the defrost cycle will start. Press “#” and
enter new temperature by numeric keys. To save the temperature please
press "#" after entered. Pressing the “C” button before "#" will exit the
function without saving the new temperature.
[Link] Cooling Sys Test
In this menu, the operator cannot do any edit. He can only see the set
cabinet temperature, defrost temperature parameters and actual cabinet
temperature.
6.6.12 Machine Info

This function will show Serial PSS, Model PSS, Software(Current software
version number). The function may be exit by pressing the “C” button.

6.6.13 SERVICE CALL

It allows the operator to set the phone number when the vending machine
does not work and the customer has to call for service. Pressing "#" will
allow to set the phone number, after finish it the user should press “#” again
to save the change. At any time, the function may be exit by pressing the
“C” button.

6.6.14 DIAGNOSE

The Diagnostics menu item displays the current status of the controller and
the peripherals. This menu can be entered by pressing "#" after the user has
navigated to the menu item labeled "DIAGNOSE".
The order of checking is the vending machine controller, the changer, the bill
validator, and the card reader. The display will show in this order: "VMC",
"CHANGER", "VALIDATOR", and "READER". If there's no problem with the

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individual device then the relevant device name will be followed by "OK". If
there's any problem, then the relevant device name will be followed by an
error code.
A definition of all possible error codes is shown in the table below.
ERROR CODE ERROR DESCRIPTION
A Motor Fault
B Checksum Error.

C There isn’t refrigeration control board

Vend sensor fault or vend sensor is set to disabled because

D
of 3 continuous failed vend
Selection was not detected by optical sensor and, as such, is
E
considered sold out.
Coin Mech:?? Loss of changer communications or no changer.
Note ACPT: ?? Loss of bill validator communications or no bill validator.
Loss of card reader communications or no card reader. The
Card Reader:??
display would read "READER 8".

7.0 Cleaning
Unplug the machine from the power before any cleaning is carried out.

7.1 Outside Cabinet

Use a soft damp cloth with a mild detergent.

Do not use a jet or water hose to clean the machine. Do not allow
water to enter the cabinet.

A propriety glass cleaner can be used on the window. Avoid using highly
perfumed products.

7.2 Inside Cabinet

Wipe cabinet and dispensing trays with a damp cloth at least once every
week.
Remove all products from trays before cleaning.
Do not use a damp cloth to wipe any cables or connectors.
Use only a DRY cloth for this.
Do not use a perfumed cleaning product as this may taint any snack items.
If any tray or storage drawer requires deep cleaning, remove the tray/drawer
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from the machine to clean. DO not immerse any tray in water. Do not allow
water to touch motors. Ensure that tray is completely dry before re fitting.

7.3 Cooling Unit

Check the condenser regularly to look if there is dirt or dust.

1. Remove the two knurled screws. 2. Remove the condenser cover plate.

3. Use brush or vacuum cleaner to

clean the condenser.

8.0 Maintenance
Disconnect the machine from the power before any maintenance is carried
out. Only qualified personnel should carry out maintenance tasks.
If the mains cable requires replacing this must be carried out by the machine
manufacturers, its agents or a qualified engineer.
Any damage to internal wiring must be repaired by a qualified engineer.
Do not remove any panel, screws fixing covers or panels. Any repairs must
be carried out only by qualified persons.

9.0 Noise
This machine has a continuously running fan within. It also has an

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intermittent running refrigeration system. The noise level from this machine
under normal working conditions is slight. Any loud or persistence noise or
vibration should be reported to the service providers as this could be a
symptom of a fault. Air noise rating for this machine is 60dB.

10.0 Restrictions of Use

This version has an IP24 rating and can be used indoor and outdoors within
an ambient temperature range of 0℃～ 40 ℃.
NOTE: Use correct outdoor mains connector if the machine is to be used
outdoors.

11.0 Important Safeguards

When using or maintaining electrical appliances, basic safety precautions
should always be practiced including the following:
If the supply cord, lamp or leads are damaged, these must be replaced by
the manufacturer, its service agent or similarly qualified persons in order to
avoid a hazard. The plug must be inserted into the correct earthed socket-
outlet.
The appliance is not intended for dispensing the following food:
-powdered ingredients are mixed with water or food is required to be stored
at correct temperature.
-any potentially hazardous food such as food with a capability for supporting
rapid and progressive growth of pathogenic or toxin producing micro-
organisms
-food having a pH level of not greater than 4,6 or a water activity (Aw) value
not greater than 0,85 at 25℃;
-food maintained at a temperature not exceeding 5℃ for periods specified
by the producer, but for not more than 5 days;
-food maintained at a temperature above 65℃ or below -18℃;

Food for which the appliance is suitable:

-candy, nuts, gum and similar confectionery;
-cookies, crackers and similar bakery products;
-instant-coffee, chocolate, cocoa and sugar;
-food in hermetically sealed containers;

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-food that has been processed to prevent spoilage.

This appliance is not suitable for installation in an area where a water jet
could be used.

The appliance has to be placed in a horizontal position.

Do not clean internal wirings using water or damp cloth. Do not pull or push
the internal wiring with excessive force during maintenance or cleaning. If
internal wiring is damaged it must be replaced by the manufacturer, its
service agent or similarly qualified persons in order to avoid a hazard.
To open the door to gain access to the maintenance area . Access key
should be kept by qualified and trained maintenance person. Before open
the door, Switch off unit and unplug the appliance from the outlet. Do not
intend to loosen the screws in the unit and gain access to service area for
maintenance person. The service area is restricted to persons having
knowledge and practical experience of the appliance in particular as far as
safety and hygiene are concerned.
The unit is only available for food stored in the temperature of less than
25℃ before each loading the clean, check carefully the food and its package
and ensure the food is within best before date and well packaged.

To wear disinfectant gloves and clothing when loading and cleaning.

Wear protecting hair covering to contain hair.

TROUBLE SHOOTING

Symptom Possible Cause Remedy

1. Vendor does 1. Not connect the plug of the 1. Check and connect plugs of both end
not accept coins. control board or the plug is of the conductor.
loosened. 2. Shut off the power, check if the receive
2. The receive channel jammed or channel jam, and clean the coin
have rubbish in the coin acceptor.
acceptor. 3. Check where damage occurred and
3. Circuit fault. connect the circuit.
4. No power supply to the coin 4. Check and connect the plugs of power
acceptor. conductor system.
5. The coin acceptor is damaged. 5. Repair or replace the coin acceptor.
6. The main control board fault. 6. Replace the main control board.
7. Coin incorrect. 7. Use the correct coin.
8. Defective changer or other 8. Replace the coin acceptor.
M.D.B. device.
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2. Incorrectly 1. If the coin acceptor is level. 1. Check and readjust the coin acceptor
accept coins. 2. The intake of the coin acceptor to level.
and the coin slot of vendor are 2. Check and readjust the coin acceptor.
not on the line. 3. Adjust the refund pole.
3. The refund pole is pressed. 4. Shut off the power, check and clean
4. The acceptor jammed with dust. the coin acceptor.
3. Accept coins, 1. The coin acceptor jammed with 1. Shut off the power and check if the
but not display coins. coin acceptor jammed.
the right 2. Receive channel unit jammed or 2. Check and clean the channel.
money. dirty. 3. Replace the main control board.
3. The main control board fault.
4. Not refund or 1. Lack of changes. 1. Insert enough coins.
incorrectly refund 2. Change module fault. 2. Replace the changer.
when you don’t 3. The vendor is in the FORCE VEND 3. Turn the FORCE VEND option off under
buy goods. mode. the SERVICE mode.
5. No changes 1. Not enough coins in the tube. 1. Insert enough coins.
refunded after 2. Not connect the changer or 2. Shut off the power, and check if the
goods are loose. changer connects correctly.
vended. 3. The refund module fault. 3. Check if the refund module working
4. The refund channel of the coin normally.
acceptor jammed. 4. Clean up the refund channel.
6. Accept coins 1. Connection fault between the 1. Check and connect the control board
but no goods can main control board and the key and the key board correctly.
be vended. board. 2. Replace the wire.
2. The motor control wires wear and 3. Set the price correctly.
tear. 4. Replace the main control board.
3. Not set the price. 5. Replace the motors.
4. The main control board fault.
5. Motors fault.

1. Label price and setting price is 1. Set the price correctly or replace the
7. Give wrong
not match. label.
change or even
2. Not enough coins in the tube. 2. Insert enough coins.
not give
3. Coin acceptor fault. 3. Repair or replace the coin acceptor.
change when
4. The main control board fault. 4. Replace the main control board.
vend normally.
5. Changer jammed. 5. Clear up the changer.

TROUBLE SHOOTING

Symptom Possible Cause Remedy

8. Goods vended 1. Connection fault between motors 1. Check the circuit, and adjust wires.
not match with and the main control board. 2. Replace the main control board.
that be chosen. 2. The main control board fault.
9. Free vend. 1. The detecting sensor fault or its 1. Check and repair the wire of detecting
circuit breaks off when the sensor sensor or replace the detecting
under the“HOME” and sensor, if possible, change the sensor
“DROP”mode. mode to “DISABLED”.
2. Coin acceptor fault. 2. Check and replace the coin acceptor.
3. The main control board fault. 3. Replace the main control board.
10. Vendor does 1. Not enough changes in the tube. 1. Insert enough coins.
not accept bills. 2. The bill box is open. 2. Close the bill box.
3. Bill validator has no power. 3. Check the circuit and wires.
4. Bill validator fault. 4. Check and replace the bill validator.
5. Bill receive switch is wrong in the 5. Reset bill receive switch.
bill validator. 6. Clean up the waste.
6. Bill validator jammed. 7. Use correct bill.
7. Bill is incorrect.
11. Specific trays 1. Not reset the motors after restore 1. Select the motors and make sure every
not vend after goods in the trays. motor turns to “OK” under the
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the vendor 2. Motors jammed or its circuit “SINGLE SELECTION” OR “ALL
accepts the coins breaks off. SELECTIONS” mode.
even there are 3. Not enough coins inserted. 2. Check the motors and their wires.
goods in it. 4. Forbidden vending for not detect 3. Insert enough coins.
the goods last time. 4. Deal as“1”.
5. Incorrect product filling, the goods 5. Choosing correct products and can not
jammed or can not be pushed just bear it into the spiral, if the
out. dimension of the products is smaller
than 2/3 of the spiral diameter, they
are not allowed to fill into the spiral,
otherwise will get product jam.
12. Multi-goods 1. The detecting sensor fault or its 1. Check and repair the wire of detecting
drop in once circuit breaks off when the sensor sensor or replace the detecting sensor,
vend. under the“HOME” mode. if possible, change the sensor mode to
2. Incorrectly install the springs. “DISABLED”.
3. The main control board fault. 2. Install the springs into the right
4. The motor switch short. position.
3. Check and repair the main control
board.
4. Replace the motor module.
13. The 1. The circuit breaker trip off or the 1. Repair the circuit and supply power up
compressor does fuse break off. to the standard.
not start up or 2. Socket disabled. 2. Check if the socket is up to the
stop immediately 3. The compressor wire is short or required standard.
after start. abrasion. 3. Replace the compressor wires.
4. The door switch not works or 4. Close door tightly or check and repair
damaged. the door switch and its circuit.
5. The temperature set too high. 5. Reset the temperature。
6. Chill control board fault. 6. Replace the chill control board.
7. The temperature sensor fault or 7. Replace the temperature sensor or
its wire is broken off. check and repair the wire.

TROUBLE SHOOTING

Symptom Possible Cause Remedy

14. Sudden off or 1. The compressor is overload, the 1. Check the circuit fault.
frequency stop heat relay works or the fuse break 2. Keep the condenser clean, and keep
when the off. ventilation.
compressor 2. The compressor is too hot. 3. Check and repair the chill control
normally function 3. The relay on the chill control board.
board fault.
15. The 1. The bolt of compressor bottom 1. Tighten the bolt.
equipment has board is loose. 2. Check and adjust the fan.
noise or shake. 2. The fan friction with the plate. 3. Check and replace the compressor
3. The gasket of the compressor and fan.
and fan is worn out.
16. The 1. The ventilation in the cabinet and 1. Check the evaporator fan and the
compressor has condenser not well. condenser fan, and clean the dust on
work for long 2. Cryogen leaks. the air heating exchange equipment.
time or continues 3. The temperature sensor not 2. Add cryogen.
working. correctly installed. 3. Re-install the temperature sensor.

17. The 1. The compressor has no power. 1. Check and repair the circuit fault.
temperature 2. The temperature sensor contact 2. Adjust the temperature sensor to the
inside the vendor with the plate. right place.
is high. 3. Set temperature too high. 3. Set the temperature correctly.
4. The refrigeration system fault. 4. Request the skill man for maintenance.
5. The chill control board fault. 5. Replace the chill control board.

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18. ALL products 1. Evaporator frozen. 1. Check the air leaks
in trays of the 2. The temperature sensor fault. Check for a failed evaporator fan
layers of No.4, 5 3. The compressor not function or motor. If it has failed replace the
and 6 can not be abnormal function. evaporator fan motor.
vended. (Health 4. The chill control board fault. Check evaporator fan switch harness
guard on) connection.
The defrost sensor fault or its wire
short, replace the sensor or repair the
wire.
The chill control board fault, replace
the board.
2. Replace the temperature sensor.
3. Reference the above clause 13、14、16.
4. Replace the chill control board.
19. Indication 1. The temperature sensor fault. 1. Replace the temperature sensor.
temperature not 2. The chill control board fault. 2. Replace the chill control board.
renovate when 3. Communication fault between the 3. Check the communication wire.
the refrigeration main board and chill control
system works board.
normal.
20. Can’t record 1. Communication fault between the 1. Check the communication wire.
the time and main board and chill control 2. Replace the chill control board.
temperature board.
when set. 2. The chill control board fault.

TROUBLE SHOOTING

Symptom Possible Cause Remedy

21. Lamp off 1. No power. 1. Check the fuse and the power circuit.
2. No starter. 2. Fix the starter.
3. Ballast fault. 3. Replace the ballast.
4. Beyond the pre-set activation 4. In the service mode, set the correct
time. activation time of the lamp.
5. Chill control board fault. 5. Replace or repair the chill control
board.

END

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