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Midterm Study Guide (Chap 1-7)

The BMGT252 Midterm Study Guide covers the fundamentals of Organizational Behaviour (OB), emphasizing the significance of interpersonal skills in enhancing workplace relationships and overall organizational effectiveness. It highlights the need for systematic study and evidence-based management, while also addressing challenges such as workforce diversity, economic pressures, and the impact of social media on employee well-being. Key disciplines contributing to OB include psychology, sociology, and anthropology, with a focus on improving management practices in the context of a rapidly changing work environment.

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49 views3 pages

Midterm Study Guide (Chap 1-7)

The BMGT252 Midterm Study Guide covers the fundamentals of Organizational Behaviour (OB), emphasizing the significance of interpersonal skills in enhancing workplace relationships and overall organizational effectiveness. It highlights the need for systematic study and evidence-based management, while also addressing challenges such as workforce diversity, economic pressures, and the impact of social media on employee well-being. Key disciplines contributing to OB include psychology, sociology, and anthropology, with a focus on improving management practices in the context of a rapidly changing work environment.

Uploaded by

Fasil F
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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BMGT252 – Midterm Study Guide

Chapter 1: What is Organizational Behaviour?


Key Terms:

 Organizational Behaviour
 Organization

Key Concepts:

The Importance of Interpersonal Skills

 Importance of OB Principles
o Companies known as “good places to work” have been found to
generate superior financial performance
o Developing managers’ interpersonal skills helps retain and
attract EEs
o Strong relation between job satisfaction, stress and turnover, and
quality of workplace relationships
 Positive social relationships associated with lower stress at
work and lower intentions to quit
o Increasing OB elemtent in orgs can foster social responsibility
awareness (i.e. make people more aware of social issues)
 Important as there is a growing need to understand CSR –
Corporate Social Responsibility

Defining Organizational Behaviour

 Organizational Behaviour (OB): A field of study that investigates the


impact of individuals, groups, and structure on behaviour within
organizations, its purpose is to apply such knowledge toward improving
an organization’s effectiveness
 Organization: A consciously coordinated social unit, composed of a
group of people, that functions on a relatively continuous basis to
achieve a common goal or set of goals
 Organizational Behaviour:
o Is for everyone
o Has few absolutes
 This is because human behaviour is complex and changes
on situation and by person
o Takes a contingency approach: Approach taken by OB that
considers behaviour within the context in which it occurs
 We must consider behaviour within the context it occurs

Complementing Intuition with Systematic Study

 Systematic Study: Looking at relationships, attempting to attribute


causes and effects, drawing conclusion based on scientific evidence
 Evidence-based Management (EBM): The basing of managerial
decisions on the best available scientific evidence
 Intuition: An instinctive feeling not necessarily supported by research
 Big Data
o Extensive use of statistical analysis and compilation
o Can be used to make effective management decisions and
manage resources
o More fields are using OB and data as well

Disciplines that contribute to the OB Field

 Main sciences that influence OB (a behavioural science) are:


o Psychology
o Social Psychology
o Sociology
o Anthropology

Challenges and Opportunities in the Canadian Workplace

 Critical issues confronting managers


o Economic Pressures
o Continuing Globalization
o Understanding workforce diversity:
 Different sexes, ethnicities, age groups, all coming
together is a challenge
o Customer Service
 Most EEs work in service jobs
o People Skills
o Networked Organizations
 Allow people to communicate and work together even if
they are thousands of kms apart
o Social Media
 Many EEs use social media, at work and out of it, and
studies show it can have a negative affect on them
increasing stress
o Enhancing Employee Well-Being at Work
 As we have transitioned more into remote work and
working anywhere a laptop and mobile can go; it is
important to consider well being
 Many EEs feel that they are never truly “away” from
work
 Some companies expect EEs to be reachable even on
off-hours
 This increases levels of stress

Good to know:

 Lack of interpersonal skills is the top reason why some EEs fail to
advance
 Impact of reorganization on companies:
o Micromanagement of EEs
o Issues concerning brand perception
o Guilt by EEs who survive layoffs
o Altered self-perception of EEs in response to increased stress

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