User Manual
Version 1.0
September 28th, 2017
Prepared for
Business Registration Services
Link a Business
Purpose
The purpose of this document is to provide a Visual guide on how to Link/claim a Business on the business
registration services portal
Link a business process
Prerequisites
Individual linking must have an ecitizen account. The type of account could be either of the two:
Citizens Account or,
Foreign Residents Account
Individual Linking the business must be either of the following:
A named director
A named Director-shareholder
A company secretary
***This manual has been prepared using a Citizens account. Please note; regardless of the account used
everything remains constant i.e. the interface and application forms****
1. Logging In.
Applicant will access www.ecitizen.go.ke on their browser
Enter there username(Id Number/email address)
Enter Password
Confirm there not a robot
Click enter
Link a business:
Step 1:
The customer logs into their personal eCitizen account and clicks on “Link Business” as illustrated below.
Step 2:
I. Enter the company/Business name or registration number in the text box
II. Click Search
III. Select name from the list
IV. Click on next
Step 3:
Click on save and continue as illustrated below
Step 4:
Click on Add to enter business/officials details as illustrated below(You may add as many officials as
reuired.)
NB! For Public limited companies you need not enter the shareholders details, required only are the
Directors, Director-Shareholder and company secretary.
Step 5:
Add the officials’ details as illustrated below
Step:6
Click on save to proceed as illustrated below
NB! All fields marked with a red asterisk are compulsory
Step:7
Click on add to add to add a 2nd. 3rd etc. official
NB! All fields marked with a red asterisk are compulsory
Step6:
Enter office registered address as illustrated below
NB! All fields marked with a red asterisk are compulsory
Step 7:
Wait for the application to be approved:
Step 8:
Once application has been approved it will appear under Application history with the status Complete as
shown below.
Step 9:
Click on personal tab on the top left corner of your screen. You should be see the business appearing
under My Business with the status Active.
Click on the button View to now enter the eBusiness account
Step 10:
The eBUSINESS profile which will have the business menu on the top right of the portal.
Step 11:
Give Access to your staff by click on the access Control
Step 12:
Click on the add user to give access to your staff
Step 13:
Input the ID Number and Give the appropriate Access you wish for them to have
NB! Admin role is able to add/remove other users, submit applications within the eBusiness
account, and file for changes/annual returns for the linked business. Operator is only able to submit
applications within the eBusiness account.
Step 14:
View List of Users allowed to work on the applications as illustrated below.
