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SOC Dispatcher Training Syllabus

The Security Operations Center Dispatcher Training Program is a 5-day course designed for newly appointed SOC Dispatchers and Control Room Operators, focusing on essential skills and knowledge for effective incident response. Participants will learn about SOC functions, communication protocols, monitoring systems, emergency procedures, and legal responsibilities. The program includes hands-on training, scenario-based simulations, and assessments to ensure competency in dispatching and reporting.

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26 views4 pages

SOC Dispatcher Training Syllabus

The Security Operations Center Dispatcher Training Program is a 5-day course designed for newly appointed SOC Dispatchers and Control Room Operators, focusing on essential skills and knowledge for effective incident response. Participants will learn about SOC functions, communication protocols, monitoring systems, emergency procedures, and legal responsibilities. The program includes hands-on training, scenario-based simulations, and assessments to ensure competency in dispatching and reporting.

Uploaded by

Jon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Security Operations Center Dispatcher

Training Program
**Duration:** 5 Days (40 hours)

**Target Audience:** Newly appointed SOC Dispatchers, Control Room Operators, or


Command Center personnel.

Course Aim
To equip participants with the essential knowledge, communication skills, and situational
awareness to effectively perform the duties of a Security Operations Center Dispatcher.

Learning Outcomes
 Understand the purpose and functions of a SOC
 Operate communication and monitoring systems effectively
 Dispatch security personnel and coordinate incident responses
 Log and report incidents with accuracy and clarity
 Apply emergency procedures in accordance with protocols
 Understand the legal and ethical responsibilities of the dispatcher role
 Demonstrate professional conduct, composure, and teamwork under pressure

Syllabus Outline

Day 1 – Foundations of SOC Operations


Module Topic Hours

1.1 Introduction to the Security 1


Operations Center (SOC)

1.2 Role and Responsibilities of 1


a Dispatcher

1.3 Organizational Structure 1


and Chain of Command

1.4 Control Room Etiquette and 1


Professional Standards

1.5 Security Awareness and 2


Threat Levels

Day 2 – Communication Protocols


Module Topic Hours

2.1 Communication Equipment 1.5


(Radios, Phones, CCTV, PA
Systems)

2.2 Radio Voice Procedure and 1.5


10-Codes (or local
equivalent)

2.3 Emergency Call Handling 2


and Dispatch Prioritisation

2.4 Incident Escalation and Call 1


Tree Procedures

Day 3 – Monitoring Systems and Technology


Module Topic Hours

3.1 CCTV Monitoring 1.5


Procedures and Legal Use

3.2 Access Control Systems 1


(Card, Biometrics, Barriers)

3.3 Alarm Systems and 1.5


Response Protocols

3.4 Incident Logging Systems / 2


Dispatch Software (CAD,
iSOC, etc.)

Day 4 – Incident Response and Emergency Protocols


Module Topic Hours

4.1 Standard Operating 1


Procedures (SOPs)

4.2 Major Incident Types and 2


Response (Fire, Intrusion,
Medical, Bomb Threat)
4.3 Coordination with 1
Emergency Services

4.4 Evacuation and Lockdown 2


Procedures

Day 5 – Ethics, Reporting, and Practical Assessment


Module Topic Hours

5.1 Legal Responsibilities and 1.5


Data Protection
(GDPR/Local laws)

5.2 Report Writing and Log 1.5


Maintenance

5.3 Code of Conduct and 1


Confidentiality

5.4 Scenario-Based Practical 2


Exercises & Assessment

5.5 Final Review and 1


Certification

Training Methodology
1. Instructor-led presentations
2. Demonstrations and hands-on equipment use
3. Scenario-based simulations (e.g. radio drills, emergency dispatch)
4. Role play and group exercises
5. Quizzes and knowledge checks
6. Final practical and written assessments

Assessment Criteria
 Written quiz on terminology, procedures, and legal considerations
 Practical assessment of dispatching, logging, and communication skills
 Participation in simulations and role plays
 Trainer evaluation of teamwork and professionalism

Materials and Resources


 SOC training manual / Standard Operating Procedures (SOPs)
 Radio sets, CCTV consoles, sample CAD system or logs
 Incident report forms
 Legal briefings (data protection, human rights)
 Dispatcher evaluation forms

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