Email Assignment.
1. Confirmar recepción de un documento ○ Agrega: Fecha de recepción (April
10, 2025), nombre del archivo (Contract_Agreement.pdf), agradecimiento por
el envío y disponibilidad para cualquier duda.
Good morning
I hope you are fine.
This is to acknowledge of receipt your Contract Agreement on April 10th. I am grateful for
your email, let me know if you have any questions, I will be happy to help.
Best regards.
2. . Agradecer por la respuesta rápida de un cliente ○ Agrega: Mención de la
respuesta (approval of the medical request), siguiente paso (processing the
file), y cierre cordial con nombre del cliente (Ms. Thompson).
Good morning.
I hope this email finds you well.
To follow up on this matter, I sent an email two days ago requesting medical information
from you, I just received that information previously submitted, now I am analyzing the
information to conclude the case, the information you provided is very important for us to
make a decision so I just want to extend my grateful for your quickly response in this matter.
Warm regards, Mr Jane.
3. Confirmar asistencia a una reunión ○ Agrega: Fecha (April 15, 2025), hora
(10:00 a.m. PST), plataforma (Zoom), propósito de la reunión (case review),
disposición para preparativos.
Good morning.
I hope you are doing well.
I received your invitation today morning requesting my attendance at the meeting scheduled
on April 15th at 10:00 am. The purpose of this email is to inform you that I am pleased to be
part in the conference via zoom and I am confirming my attendance, and I would like to let
you know that if you need anything for the meeting, I am at all disposal in what you need.
Best wishes.
4. Informar que un documento fue enviado adjunto ○ Agrega: Nombre del
archivo (Report_Summary_2025.xlsx), tipo de contenido (monthly case
update), instrucciones (please review and confirm), y solicitud de
confirmación de recepción.
Good morning.
I hope this email finds you well.
This is to notify you that a few minutes ago, the Report Summary 2025 which contains the
cases report of the three previous months has been sent, please confirm that you received this
report and subsequently review and let me know if you have any questions
Have a blessed day
5. Responder que se está revisando el caso solicitado ○ Agrega: Fecha de
recepción del caso (April 9, 2025), tiempo estimado de revisión (2 business
days), persona encargada (John from QA Department).
Good afternoon.
I hope you are good.
I am pleased to write to you, this is to communicate that I received your case on April 9th.
Your case is currently being under evaluation by John from the QA Department. This process
would take two business days. Please don’t hesitate to contact me.
Best regards
6. Dar seguimiento a un documento pendiente ○ Agrega: Fecha del primer
contacto (April 5, 2025), nombre del documento (Medical Authorization
Form), razón de la solicitud (needed for insurance processing).
Good morning
I hope you are doing well
This is to follow up on my last email dated April 5th, 2025, requesting the completed medical
authorization form. This is a reminder that I need that documentation to avoid any delay
with the insurance. Please send me the information requested as soon as possible.
Best regards
7. . Informar que un documento aún no ha sido recibido ○ Agrega: Fecha límite original
(April 8, 2025), posibles consecuencias (delay in processing), nueva fecha sugerida para
envío (April 13, 2025).
Good morning.
I hope you are Good.
The purpose of this email is to advise that I have not received your settlement offer yet, I
have waited for your offer since April 8th, 2025, now I am extending the extra time to you.
The final date has been updated, please provide the documentation before April 13th,
2025. Please make sure to send it, otherwise your case could be affected.
Best regards.
8. Enviar un resumen de estatus al cliente ○ Agrega: Fechas clave (request received April 1,
documents uploaded April 6), acciones recientes (contacted provider), estado actual
(awaiting final approval), próximos pasos claros.
Good afternoon.
Hi, Mr. Clark, this is in response to your letter dated April 1st, as you requested a brief of
your case status, I am here to provide it for you.
I am working hard to process successfully your case; I uploaded your personal information to
our server. You can check anytime you want; I also contacted the provider to continue with
the case, they informed me that the case is almost finished, which is good news for all of us.
Now we only need the final balance to extend a reasonable settlement offer
The following step is to be a little bit patient, wait for the final balance, I’ll keep you posted
if I have any update.
Warm regards,
9. . Notificar que se necesita información adicional ○ Agrega: Lista numerada (1. Updated
ID, 2. Signed Consent Form), motivo (verification purposes), instrucciones (upload to
client portal).
Good afternoon.
I hope this email finds you well.
This email is to advise we have received the information requested, but I noticed that it is
missing information that we need to proceed with your claim.
Therefore, we are requesting additional information:
● Updated ID
● Signed Consent Form
● SSN
● Email
● W-9 form
Please upload the information to client portal, if you have any issue uploading the
information, please contact me and I’ll be happy to help.
10. Agradecer la paciencia del cliente mientras se resuelve un caso ● Agrega: Tiempo
estimado restante (48 hours), acción más reciente (legal team review), persona de
contacto (Emily from Support Team).
Good morning.
I hope you are fine
This letter is to extend our gratitude to you, Miss Ledger, We are handling your case now,
and we would like to inform you that we want to solve this quickly, our legal team is
currently reviewing the information you provided to us, this evaluation it’s going to take
around 48 hours, so Emily Strong from Support team will contact to you once it’s done.
Thank you for your patience,
Best regards.
11. . Informar que hubo un retraso por causas externas ● Agrega: Causa (system outage
from provider), nueva fecha estimada (April 14, 2025), cómo se está resolviendo
(escalated with provider), disculpas.
Good afternoon, Mrs. Connor
I hope this email finds you well.
I would like to inform you that we are having some issues with your insurance
information request. I know that you had to receive these records two days ago, but we
are presenting a delay due to a system outage from the provider. They contacted me and
provided brief information that the issue escalated to the IT department. I extend my
apologies for this inconvenience. You will receive the records on April 14th without any
delay. Thank you for your time.
Have a blessed day.
12. Explicar que el documento será enviado mañana ● Agrega: Hora aproximada (before
3:00 p.m. PST), medio (via email), contacto (if not received, reply to this message).
Good morning, Mr. Stone
Please accept this email as a formal notification that you the document you requested is
going to be delivered tomorrow before 3:00 pm via email, in case we present any delay or
issue please contact Miriam (31 54246 2461) or let me now replying to this email. Thank
you for your patience.
Enjoy the rest of your day.
13. . Disculparse por la demora en responder ● Agrega: Razón (high volume of requests),
nueva información útil (attached updated status), disposición a ayudar.
Hello Mr. Morningstar.
I hope this email finds you well.
My pleasure to extend my greeting to you, the main point of this email is to inform you
that I regret the delay in my response to you. I have been receiving several requests from
different insurance companies but attached you will find a summary report of your case.
Please don’t hesitate to contact me If you have any questions.
Have a nice day.
14. Reenviar un documento que no llegó correctamente ● Agrega: Nombre del archivo
(Intake_Form.pdf), confirmación del primer intento (sent April 7, 2025), solicitud de
confirmación de recepción.
Good morning, Miss Ford.
I hope you are doing well.
This is a corrective email due to my first attempt to send the intake form it was unable to
complete on April 7th, so this is my second attempt. Please confirm if you receive this
form. You can contact me via email or fax. Thank you for your patience
Best regards.
15. . Confirmar que ya se resolvió un problema ● Agrega: Detalle de solución (system reset
completed), fecha (April 10, 2025), pasos a seguir (log in and retry uploading).
Good morning.
I am from IT department, I received your help request on April 10th in the afternoon, I
just want to notify you that I have restored your system and I have applied some
updates. Now you will be able to log in correctly. Please disconnect your internet and
restart your computer. This is because your updates can be applied properly, after that
you can connect again to your internet and the update will start automatically. Please
follow the steps given to you and advise if you still have any issues.
Have a nice day
16. Informar que un documento fue procesado por el sistema ● Agrega: Fecha y hora (April
11, 2025 at 2:00 p.m.), número de caso (CL-3059), qué sigue (awaiting provider’s
signature).
Good afternoon,
I am writing to inform you that your file has been processed in the system successfully
on April 11th, at 2:00 pm, you can confirm that your document has been uploaded, please
log into the portal, your case number is CL-3059. Now we only are waiting for the
provider’s signature to continue with the next step, so your case is going to be closer to be
concluded
Have a nice day.
17. Indicar que el caso fue revisado por el equipo legal ● Agrega: Nombre del equipo
(Compliance Legal Unit), fecha de revisión (April 10, 2025), recomendaciones (proceed
to authorization phase).
Good morning.
This is Sr. Jane, I would like to inform you that your files have been received, and our
Compliance Legal Unit started with the evaluation on April 10th, I know that this process
can be stressful, so I want to extend my gratitude for your patience. In case you have any
question, please don’t hesitate to contact me, I am here to help.
Have a nice day.
18. Confirmar que los archivos fueron cargados al sistema ● Agrega: Ubicación (Client
Portal > Case Documents), instrucciones (navigate to folder marked 'March'), nombres
de archivos (Doc_01.pdf, Authorization_2025.pdf).
Good afternoon.
I hope you are doing well.
The purpose of this email is to confirm that the documents that we requested to you have
been uploaded in the System, this is also to provide some instructions on how to check
the files on the portal. Follow these steps.
● Log in the portal.
● Go to case documents
● Navigate to the folder named “March”
● Locate the documents “Doc_01.PDF” and “authorization_2025”
If you have any inconvenience finding the documents, please send me an email or reply
to this one.
Warm regards.
19. Notificar que se han hecho las correcciones necesarias ● Agrega: Qué cambios (corrected
spelling errors in report), cuándo (April 11, 2025), por qué (accuracy requirements).
Good morning, Mr. Greg.
I hope this email finds you well.
This is to confirm that we have corrected the spelling errors in the Summary report. I also
corrected the date and the missing items. This correction was made on April 11th, because we
must be clear and precise. Please find attached the corrected summary report and review it.
Let me know if you have any questions.
Best regards.
20. . Indicar que una solicitud fue recibida y está en revisión ● Agrega: Fecha de recepción
(April 12, 2025), nombre de la persona encargada (Michael from QA), tiempo estimado
de respuesta (by end of the week).
Good morning.
I hope you are doing well.
I am writing to inform you that we have received your medical records request, and we
are currently reviewing that all items have been provided to proceed promptly. Your
medical records request is being checked by Michael from QA, enclosed you will find the
contact information if you have any questions, but surely, we will conclude and contact
you by the end of the week.
Warm regards.
21. Solicitar a un colega revisar un archivo adjunto ● Agrega: Nombre del archivo
(Review_Q2_Report.docx), fecha límite (April 15, 2025), asunto del documento
(performance evaluation).
Good afternoon, Roger.
I hope you had a great weekend.
The purpose of this email is to ask for your help reviewing the document attached
(Review_Q2_Report.) This is very important to proceed with the next assignment. Could you
make this review before April 15th, 2025, please? This file contains the performance
evaluation and as you know it is vital for us to complete as soon as possible.
Thanks for your help
22. 2. Pedir apoyo para contactar a un proveedor ● Agrega: Nombre del proveedor
(MediCare Group), motivo (missing authorization form), urgencia (case on hold)
Good afternoon, team.
I hope this email finds you well.
I am having some inconvenience to contact to the providers of these attached records, I
would like to know If you could help me out to get a promptly response, what happens I
need urgent to contact them. Below you will see the information.
Provider: Medicare Group.
Reason for the contact: Missing Authorization form.
Without that information the case couldn’t be completed on time.
Thank you for your support, team.
23. Notificar a un equipo que se subió nueva documentación ● Agrega: Ruta (Team Drive >
2025 > April), tipo de documentos (signed authorizations), fecha de subida (April 12,
2025).
Good afternoon, Mrs Cornell.
I hope you are doing well.
Please accept this email as a formal notification that I have uploaded the pending documents
that we have been waiting for from the client. You can find them following the next steps.
● Go to the team drive
● Go to the 2025 folder
● Go to the April folder
● Open, signed authorizations
These documents were uploaded on April 12th, please review and let me know if you have
any questions related to the documents or if there is any missing information.
Best regards.
24. Solicitar confirmación de revisión interna ● Agrega: Asunto (case CL-3061), persona
encargada (Sandra), fecha límite (April 14, 2025).
Good morning.
I hope you are doing well.
This email is to inform you that I have sent a document with the internal review request
(case CL – 3061) several days ago. I would like to get confirmation that the internal review is
currently handled by Sandra Lagos and inform you that the limit date is April 14th, and we
need to prioritize this. Let me know if you need anything else to complete the review and I’ll
be happy to help.
Warm regards.
25. Coordinar reunión rápida de equipo ● Agrega: Fecha y hora sugerida (April 13 at 9:30
a.m.), duración (15 minutes), objetivo (align pending tasks).
Good afternoon, team.
I hope you are fine.
Sorry for interrupting your activity. This is to let you know that tomorrow April 13th at 9:30 I
have scheduled a short meeting. The main topic will be the pending tasks and priorities for
this week. This is very important to get a correct align and being more productive in our
assignments. Please reply to this email with your attendance confirmation.
Thank you for your time.
