Unit 4: Training and Development -
Detailed Answers
1. Difference Between Training, Education, and Development
Basis Training Education Development
Purpose To improve current To improve general To prepare for
job performance knowledge future roles
Focus Job-specific skills Theoretical Career growth
concepts
Time Horizon Short-term Long-term Long-term
Approach Reactive (need- Proactive Strategic (career
based) (curriculum-based) path)
Provider Employers Schools, Colleges Employers and
Individuals
Example Machine operation Learning economics Leadership
training development
2. Is Training a Cost or an Investment?
Training is more appropriately viewed as an investment rather than a cost.
As an Investment:
- Improves productivity
- Reduces errors
- Increases retention
- Offers competitive advantage
As a Cost:
- Immediate financial outlay
- Time-consuming
- Risk of employee exit post-training
Conclusion: Training yields long-term returns and improves organizational capability.
3. On-the-Job Training Methods with Limitations (3 Each)
a) Job Rotation
- Employees are moved between jobs to develop multi-skill capacity.
Limitations:
1. Confusion and productivity impact
2. Initial errors due to inexperience
3. Unsuitable for highly specialized roles
b) Coaching
- One-on-one instruction by a senior.
Limitations:
1. Depends on coach’s ability
2. Time-intensive
3. Risk of favoritism
c) Apprenticeship
- Long-term learning under an expert.
Limitations:
1. Slow to become productive
2. Can be costly
3. Focused more on technical than soft skills
4. What is TNA? Process with Example
TNA (Training Needs Analysis) identifies the gap between current and desired
performance.
Process:
1. Organizational Analysis - Understand strategic goals.
2. Task Analysis - Identify skills for specific roles.
3. Person Analysis - Identify employee skill gaps.
4. Gap Analysis - Measure skill gaps.
5. Implementation - Design training program.
Example: For low customer satisfaction, soft skills training for support staff may be needed.
5. Short Note on Talent Management (TM = TA + TD)
Talent Management is a strategic process to acquire and develop skilled employees.
TM = TA (Talent Acquisition) + TD (Talent Development)
- TA: Recruiting, onboarding, employer branding.
- TD: Training, mentoring, career development.
Benefits:
- Builds leadership
- Enhances engagement
- Reduces turnover
- Encourages innovation