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Sudenaz contacted EA Help regarding accessing their old account for 'The Sims Mobile,' which is linked to a Google Play account but now on an Apple device. Lalit informed Sudenaz that game progress cannot be transferred between Android and iOS platforms, and suggested contacting Google Play for a refund if needed. Sudenaz expressed frustration over the inability to access their game progress and was assured they would be notified if a solution is found.

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6 views1 page

Transcript

Sudenaz contacted EA Help regarding accessing their old account for 'The Sims Mobile,' which is linked to a Google Play account but now on an Apple device. Lalit informed Sudenaz that game progress cannot be transferred between Android and iOS platforms, and suggested contacting Google Play for a refund if needed. Sudenaz expressed frustration over the inability to access their game progress and was assured they would be notified if a solution is found.

Uploaded by

sssudenaz065
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Lalit (2.06.

2024 00:08:09): By continuing, you consent to the monitoring and


storing of this conversation, including with an EA vendor, subject to the terms of
EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and
Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Lalit, may I start with your first
name please?
Sudenaz (2.06.2024 00:08:56): My name is sude
Lalit (2.06.2024 00:09:12): Hello sude, nice to meet you and I hope you are doing
good!
Sudenaz (2.06.2024 00:09:16): I want to play in my old account
Sudenaz (2.06.2024 00:09:22): Thank you
Lalit (2.06.2024 00:09:45): no worries i will do my best as I can to help you in
this issue. (edited)
Lalit (2.06.2024 00:10:03): may i know the game name you want to play . '
Sudenaz (2.06.2024 00:10:24): The sims mobile
Sudenaz (2.06.2024 00:10:43): İt should be linked to my google play account but now
ı am on apple device
Lalit (2.06.2024 00:10:54): ohh i see
Lalit (2.06.2024 00:11:34): let me discus with my team as the android game progress
cant transfer ton the iOS as the game is build different on both platforms.
Sudenaz (2.06.2024 00:11:50): But ı paid to that account
Sudenaz (2.06.2024 00:12:05): There should be a way
Lalit (2.06.2024 00:12:30): i understands the but the thing is game progress cant
transfer , you can still play games on android.
Lalit (2.06.2024 00:12:42): yes for that i am discussing if there is any way will
let you know
Sudenaz (2.06.2024 00:12:57): I want a refund ıf you cant contact mr eith my old
game please
Sudenaz (2.06.2024 00:13:22): Becaude this is not right ı did not know you could
not contact them together pleaseee ı need my progress
Lalit (2.06.2024 00:13:50): you can contact to the google play store if you want
the refund of the game.
Sudenaz (2.06.2024 00:14:21): Please help me contact my game to my ios
Lalit (2.06.2024 00:16:35): i am mobile gamer and i know the worth of game progress
and game purchase, if her is ay way to transfer the android game progress to iOS
you will be notified , i have hared to the game team , as of now we don't have any
process to transfer the game progress
Sudenaz (2.06.2024 00:17:23): Should ı leave the chat now, will ı be notıfıed by my
mail adress?
Lalit (2.06.2024 00:18:27): you will be notify
Lalit (2.06.2024 00:18:36): Let me know is there anything else I may assist you
with today?
Sudenaz (2.06.2024 00:18:53): No thank you

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