Skand Bhatt
+91-9953855914 / [Link]@[Link]
Profile Summary
A professional who identifies and solves issues related to the performance of the business operations. Technical Business
Analyst with 9+ years of industry experience in client handling, team building, requirements analysis, proactive problem
solving and ensuring high quality in deliverables. Self-motivated and detail-oriented professional with excellent leadership
and communication skills.
IT Skills and Domains
Requirements Gathering Business Operations EDA
BRD Change Management Reporting tool - PowerBI
Business Analysis Data Analysis
Agile Methodology Production Support
Professional Experience
LTIMindtree - Business Analyst (2020-Till
Date) Key Result Areas
Organisation Roles Restructure - Design a new role - Portfolio Head for the organization
o Managed the entire life-cycle of the project, from initiation to closure. Developed and executed project plans
and timelines, ensuring adherence to deadlines.
o Collaborated with cross functional teams including developers and stakeholders to define scope and prioritize
tasks.
o Enhancement of the complete Order-to-Cash workflow in terms of organization roles considering SOD -
‘Segregation of Duties’.
o Gathered and documented business requirements through interviews, workshops and research ensuring
alignment with organizational goals and objectives.
o Articulated detailed business requirement document, use cases and functional specifications.
o Acted as a primary point of contact for project-related communications, providing regular updates to the
leadership and addressing any concerns or issues.
Change Management for Organization Merger - Announcing the change early in the merger-planning effort, clarifying
operational changes and training employees to master the change.
o Fostered communication between stakeholders and facilitate Change Management for major tracks like IT
systems, HR, Sales, Admin/Travel/Procurement etc. during merger of the organization (Erstwhile-LTI and
Erstwhile-Mindtree).
o Achieved project milestones and deliverables for the combined entity as a part of the Day1 and Day 2 Integration
plan.
o Collaborated with key stakeholders from the organization to define various KPIs and dashboards and
recommend improvements to the existing dashboards for the combined entity.
o Elicitation, analysis, communication, validation and documentation of requirements from meetings with
functional teams and various other stakeholders and translating those requirements into User Stories for the
Development team.
o Analyzed and reviewed a vast amount of data to identify business opportunities to simplify various
business processes like Order-to-Cash, Hire-to-Retire, Procure-to-Pay etc. while working together with
the management and technical teams.
o Participated in short and long-term planning sessions with stakeholders including requirements sessions,
UAT (user- acceptance testing, roadmap building, end-user testing to improve the user experience and
business processes.
Enterprise Data Portal (EDP) - A one-stop platform for all the information about enterprise data and insight. Unified
Data Platform to manage BU-Account- Project level KPIs mapped and automated for CXO to PM, enabling direct,
automated access for consumption, tracking and visualization. Below are the key specifics -
o Project Management -
• Define project scope, objectives and deliverables in collaboration with Project Managers.
• Monitor project progress and manage timelines.
o Stakeholder Communication -
• Act as a liaison between business stakeholders and the data engineering team.
• Facilitate meetings and workshops to gather feedback and refine requirements.
o Data Quality and Governance -
• Implement data quality checks and validation processes to ensure the accuracy and consistency of data.
LTIMindtree - Production Support (2019-2020)
Key Result Areas
Worked with customers and vendors on Application bug fixes.
As a lead for Continuous Improvement team, worked closely with the Incident resolution team to come up with ideas to
reduce the incident count and implement them.
Incident management - Interaction with different high-level client personals to resolve issues at earliest response time.
Identified redundancy in processes that allowed us to achieve automation in production and therefore enabling the team to
operate more cost-efficiently by saving a total of ~70-man hours per month.
Yielded maximum productivity in terms of incident resolution and highest number of defects raised in the system.
Provided technical support and restructured the support checklist in order to implement 80% automation in support
combining several modules in production environment.
Requirements gathering based on the request, Impact Analysis, defect tracker, code enhancements to the application, bug
fixing & tickets resolution, check list, etc.
SourceHOV - Developer (2018-2019)
Key Result Areas
EBPA Controller (WEB) - Application design, UI integration, Background process handling using Web API development.
Provided solution for automation of various functionalities which includes configuring the automation, Dashboard
monitoring, Scheduler, Workflow management, BOT management, Deployments handling, Credentials management are
the key activities using Web API to the administrative tool.
Experience with agile methodologies and project management.
Involved in performing impact analysis for this requirement.
Infosys - Production Support (2015-2018)
Key Result Areas
Analyzed the application migration requirements by optimizing the costs.
Designed and developed tables, stored procedures and views.
Working with customers and vendors on Application bug fixes.
Involved in trouble shooting and fine-tuning of application for performance and concurrency.
Serve as a focal point to communicate and resolve interface and integration issues with teams.
Involved in different enhancements as per the client requirements using C# and ASP .Net.
Upgraded Collabnet Subversion SVN to 5.1.2 version.
Experience with agile methodologies and project management in this project.
Interaction with different high-level client directors to resolve issues at earliest response time.
Complete documentation of Planning, Analysis, pre-implementation and post implementation procedures.
Academic Qualifications
Post-Graduation Program in Data Science and Business Analytics (PGP - DSBA) from University of Texas, Austin and
Great Lakes.
Bachelor’s degree in Technology (Electronics and communication), UPTU, 2014
