Devendra S (9/9/2022, 10:56:23 PM): Hi! My name is Devendra.

Give me a few seconds

to pull up your account info
Devendra S (9/9/2022, 10:56:33 PM): Welcome to DoorDash ! I'll be glad to assist
you today. Please give me a moment to pull up your account info.
Tij (9/9/2022, 10:56:37 PM): Hello, I am Tij
Devendra S (9/9/2022, 10:56:53 PM): Hi Tij.
Devendra S (9/9/2022, 10:57:11 PM): I sincerely apologize for the inconvenience you
have faced due to Health and safety concern. I know how frustrating it would be,
let me check what best I can do for you.
Devendra S (9/9/2022, 10:59:25 PM): Just to confirm are we connected?
Tij (9/9/2022, 10:59:36 PM): I recently ordered a caramel frappe about a half hour
ago from Mcdonald's for my boyfriend, but when he received it it was halfway gone
and some fell into the bag. I don't understand if it was Mcdonald's packaging that
caused this, the dasher dropping the bag, or the dasher tampering with the item.
But overall, I would like a full refund because both my boyfriend and I are not
comfortable with him drinking it without knowing what happened. I can provide
photos if needed
Tij (9/9/2022, 10:59:40 PM): Yes we are connected
Devendra S (9/9/2022, 11:00:14 PM): This is concerning, I'm genuinely sorry to hear
about this, these are not our standards. Let me see how quickly I could resolve
this for you.
Devendra S (9/9/2022, 11:00:31 PM): May I place your chat on hold for two minutes,
so that I can check with issue and get back to you with the resolution? I will work
on making this right for you.
Tij (9/9/2022, 11:00:46 PM): Yes that's fine, thank you
Devendra S (9/9/2022, 11:01:20 PM): Thank you Tij.
Devendra S (9/9/2022, 11:01:21 PM): I'm very sorry to hear your order was handled
poorly, I know how disappointing this can be and the impact it can have on your
experience.
Devendra S (9/9/2022, 11:01:29 PM): I appreciate your patience as I worked on this
issue.
Devendra S (9/9/2022, 11:01:57 PM): I can offer you a refund of $5.91 in DoorDash
credits or back to your payment method.
Devendra S (9/9/2022, 11:02:07 PM): I suggest the credits because they are
available immediately whereas the refund will take a few days but let me know what
you prefer.
Devendra S (9/9/2022, 11:02:14 PM): I know that make no good for you so I have
added additional credits of $5.00 as a token of apology.
Tij (9/9/2022, 11:03:21 PM): I don't mean to be difficult, but am I not eligible
for a full refund given he had to completely throw out the drink for safety
reasons?
Devendra S (9/9/2022, 11:04:17 PM): Let me check and try to process full refund.
Tij (9/9/2022, 11:04:28 PM): Okay, thank you so much
Devendra S (9/9/2022, 11:05:00 PM): You are welcome. I appreciate your patience as
I worked on this issue.
Devendra S (9/9/2022, 11:05:33 PM): I can offer you a refund of $13.91 in DoorDash
credits or back to your payment method
Devendra S (9/9/2022, 11:05:42 PM): I suggest the credits because they are
available immediately whereas the refund will take a few days but let me know what
you prefer.
Tij (9/9/2022, 11:05:57 PM): Thank you, I would prefer it back to my payment method
Devendra S (9/9/2022, 11:06:05 PM): Great! Thank you for your confirmation.
Devendra S (9/9/2022, 11:06:28 PM): Thank you for your patience as I worked on
this. I've issued a cancellation of $8.91
back to your original payment method. This may take up to 3 business days to
reflect.
Devendra S (9/9/2022, 11:07:13 PM): Remaining $5.00 as credits to your DoorDash
account. These credits are available for immediate use and will automatically apply
to your next order.
Devendra S (9/9/2022, 11:07:28 PM): Have I taken care of all your questions about
this order?
Tij (9/9/2022, 11:07:41 PM): Thank you very much for your time and for resolving my
problem I appreciate it a lot
Devendra S (9/9/2022, 11:07:45 PM): You are welcome. If there is anything else that
I may help you with, please let me know.
Tij (9/9/2022, 11:07:57 PM): That's all, I hope
Devendra S (9/9/2022, 11:08:02 PM): You are welcome, I greatly appreciate your
patience and understanding on this matter. Thanks for using Doordash. It was
pleasure assisting you.
Tij (9/9/2022, 11:08:02 PM): you have a nice night
Devendra S (9/9/2022, 11:08:09 PM): Thank you.
Devendra S (9/9/2022, 11:08:14 PM): I’m about to close out our session. Thank you
for choosing DoorDash. We appreciate the opportunity to serve you.