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Cover Letter

Kehinde Aliyu is applying for the Entry-Level Customer Service Officer position at Globus Bank, highlighting a Bachelor's degree in Primary Education and over two years of customer support experience in fintech. He has managed over 100 customer interactions weekly and maintained a 90%+ customer satisfaction rate using CRM tools. Aliyu expresses enthusiasm for Globus Bank's innovative approach and is eager to contribute to its customer service excellence.

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49 views1 page

Cover Letter

Kehinde Aliyu is applying for the Entry-Level Customer Service Officer position at Globus Bank, highlighting a Bachelor's degree in Primary Education and over two years of customer support experience in fintech. He has managed over 100 customer interactions weekly and maintained a 90%+ customer satisfaction rate using CRM tools. Aliyu expresses enthusiasm for Globus Bank's innovative approach and is eager to contribute to its customer service excellence.

Uploaded by

aliyukehinde55
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

KEHINDE ALIYU

Ilorin, Kwara State, Nigeria

aliyukehinde1@[Link] | +2348166270721

[Link]/in/kehinde-aliyu-b60155361

June 6th, 2025

Recruitment Team

Globus Bank, Nigeria

Dear Hiring Manager,

I am writing to express my strong interest in the Entry-Level Customer Service Officer position at Globus
Bank, as advertised. With a Bachelor's degree in Primary Education from the University of Ilorin and over
two years of hands-on experience delivering customer support in a dynamic fintech environment, I am
confident in my ability to contribute positively to your team and uphold the exceptional service
standards Globus Bank is known for.

At Exodus Fintech and Technology, I managed and resolved over 100 customer service interactions
weekly, processed financial transactions, and used CRM platforms like HubSpot and Zendesk to track
and improve service delivery. My commitment to accuracy and efficiency helped maintain a 90%+
customer satisfaction rate while also supporting internal compliance and reporting processes. These
experiences have strengthened my ability to communicate clearly, think quickly, and respond
empathetically to client concerns — skills essential for frontline customer service in banking.

I am particularly drawn to Globus Bank’s innovative approach to retail banking and its focus on
delivering excellent customer experiences. I am eager to apply my passion for service, attention to
detail, and tech-savvy mindset to contribute to this mission. I am confident that my background has
equipped me with the right blend of customer service orientation and operational discipline to thrive in
this role.

Thank you for considering my application. I would welcome the opportunity to further discuss how I can
support Globus Bank's goals and deliver value as an Entry-Level Customer Service Officer. I am available
at your convenience for an interview.

Warm regards,

Kehinde Aliyu

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