Arc System Configuration
100870-623 Rev. 08
July 2023
Arc System Configuration 100870-623 Rev. 08
July 2023
Arc System Configuration
Table of Contents
Arc System Configuration .............................................................................................................. 2
Arc - Client Computer Hardware Minimum Specifications ........................................................... 3
Arc Sentinel .................................................................................................................................... 3
CadLink Server ............................................................................................................................... 3
Arc Data File Sizes ......................................................................................................................... 3
Video Quality .................................................................................................................................. 6
Outside Hospital Connections......................................................................................................... 7
Wireless Configuration ................................................................................................................... 8
Firewall Configuration .................................................................................................................... 9
Windows Updates ........................................................................................................................... 9
Antivirus Software and Disk Encryption Software Applications ................................................. 10
Security Permission Requirements ............................................................................................... 10
Appendix A: Cadwell Arc Equipment Summary Sheet ............................................................... 12
Appendix B: Example of an ideal Arc networked solution .......................................................... 13
Appendix C: Complete list of firewall extensions to exclude from virus scans ........................... 14
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Arc - Client Computer Hardware Minimum Specifications
Operating System Windows 10-64 bit
Windows 11-64 bit
Windows Server 2019
Windows Server 2022
Processor i7 Gen 10 Quad Core, 2.4 GHz or faster
Hard Disk Drive 1TB if the system is used for long term epilepsy monitoring or if several weeks of
data storage is required.
Memory (RAM) 16 GB
Archive Device Recordable DVD+R/+RW and CD-RW Drive.
(optional)
USB USB 2.0 (4 port minimum)
Graphics GPU with 2 GB of memory
Network Card For Alterna, a 10 Base-T Ethernet card required for connection to amplifier. A
second network card is required for connection to a LAN.
For Essentia and Apollo, a network card is necessary for connection to the
network, but unlike the Alterna, not for the amplifier itself. However, if a IP
camera is directly connected, a second network card will be required.
Microsoft Office Microsoft Office 2019 Pro 64-bit (including Office 365 Business Standard, Business
Premium, Apps, and Enterprise). Desktop install of Word required for reporting.
Arc Sentinel
Sentinel allows users to monitor several active recordings on a single computer. Sentinel displays video, events,
Synopsis trends, and EEG data. Notifications can be configured for patient events, Synopsis events, and Persyst
events. Video cameras can also be controlled within Sentinel software. Using a computer that meets the
minimum specifications for Arc software, Video and EEG data for up to 4 active recordings can be monitored
via Sentinel. When only video data is displayed, 10 or more active recordings can be monitored via Sentinel.
CadLink Server
CadLink server is a centralized patient and data management system that provides support for synchronization
and data transferring between client systems for Cadwell applications. It uses a proprietary encrypted database
system running an SQLite engine internally to the client and can run SQLite or MS SQL on the server. The same
CadLink server can support multiple Cadwell application suites, including Arc, Cascade Surgical Studio and
Sierra Summit.
Refer to the CadLink System Configuration Document (PN: 369044-624) for additional information.
Arc Data File Sizes
All the file sizes specified are approximations. Compression algorithms can vary the size of EEG and video data
based on the data being stored.
Importance of good network speed:
An Arc system using the CadLink Server can be successfully configured in a multi-hospital setting. It is
important that your configuration suits your networking infrastructure. The important connection is the
network from the system reading the data and the CadLink Server. The connection between the CadLink Server
and the data storage location is also very important. Below is a bandwidth profile which provides an overview
of the network speed required to accomplish tasks efficiently within the Arc application. Cadwell recommends
a gigabit connection where available.
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Arc Network Bandwidth Profile
Average Downstream Average Upstream
Data Transfer Data Transfer
Record EEG data 233 kbps 433 kbps
Record EEG data with video 316 kbps 1.67 Mbps
Downloading Ambulatory EEG 318 kbps 9 Mbps
Downloading Ambulatory EEG with Video 435 kbps 53 Mbps
Review EEG data with video paging at 28 pages/ sec 57 Mbps 325 kbps
Review EEG data with no video paging at 28 pages/ sec 25 Mbps 180 kbps
When bandwidth limits have been met, paging speed will be limited based on traffic. At paging speeds lower
than 28 pages/ sec, the downstream and upstream data transfer will be lower.
Data File Size:
In order to calculate file size, multiply the MB/ hr number that correlates to your study type by the number of
hours of total recording.
Arc Alterna Data File Size Table (waveform data & video data)
Video Quality Setting File Size (MB/hour)1 File Size Waveform only
Video @ 30 fps (MB/hour)
Arc Alterna Amplifier QVM 1 and QVM 2 (QVM2 60 MB/ hr 51 MB/ hr
at space saver quality)
Arc Alterna Amplifier QVM2 (good quality) 250 MB/ hr 51 MB/ hr
Essentia EEG File Size Apollo 32 Ch EEG File Size
Storage Rate EEG Data (MB/ hr) Storage Rate EEG Data (MB/ hr)
250Hz 65 250Hz 45
500Hz 118 500Hz 77
1000Hz 190 1000Hz 145
2000Hz 300 2000Hz 265
1
Files sizes may be smaller or larger depending on specific video settings and environmental conditions (lighting, frequency of movement in video picture)
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Apollo 64 Ch EEG File Size Zenith 144 Ch EEG File Size
Storage Rate EEG Data (MB/ hr) Storage Rate EEG Data (MB/ hr)
250Hz 90 250Hz 190
500Hz 154 500Hz 318
1000Hz 290 1000Hz 556
2000Hz 530 2000Hz 1192
4000Hz 2061
8000Hz 4200
Essentia Study Size (Video + EEG)
Storage Rate Video Quality (MB/ hr)2
Econo Space Saver Good High High Def
250Hz 98 135 205 765 4565
500Hz 151 188 258 818 4618
1000Hz 223 260 330 890 4690
2000Hz 333 370 440 1000 4800
Apollo 32 Ch Study Size (QVM3 Video + EEG)
Storage Rate Video Quality (MB/ hr)3
Econo Space Saver Good High High Def
250Hz 105 113 274 1034 3877
500Hz 137 145 306 1066 3909
1000Hz 205 213 374 1134 3977
2000Hz 325 333 494 1254 4097
Apollo 64 Ch Study Size (QVM3 Video + EEG)
Storage Rate Video Quality (MB/ hr)4
Econo Space Saver Good High High Def
250Hz 150 158 319 1079 3922
500Hz 214 222 383 1143 3986
1000Hz 350 358 519 1279 4122
2000Hz 590 598 759 1519 4362
2
The video numbers were computed using the Logitech HD USB camera. File sizes may be smaller or larger depending on specific video settings and environmental
conditions (lighting, frequency of movement, etc.)
3
The video numbers were computed using the Cadwell QVM3 camera. File sizes may be smaller or larger depending on specific video settings and environmental
conditions (lighting, frequency of movement, etc.)
4
The video numbers were computed using the Cadwell QVM3 camera. File sizes may be smaller or larger depending on specific video settings and environmental
conditions (lighting, frequency of movement, etc.)
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Zenith 144 Ch Study Size (Panasonic HD Video + EEG)
Storage Rate Video Quality (MB/ hr)5
Econo Space Saver Good High High Def
250Hz 205 210 223 456 3690
500Hz 333 338 351 584 3818
1000Hz 571 576 589 822 4056
2000Hz 1207 1212 1225 1458 4692
4000Hz 2076 2081 2094 2327 5561
8000Hz 4215 4220 4233 4466 7700
Arc Synopsis Data File Size Table KB/day
Synopsis Analyzer Synopsis File Size
(KB/day)
aEEG 850
Envelope Asymmetry 650
Envelope 650
Band Power 650
Spectral Entropy 650
Power Ratio 650
Spectrogram 22000
Synopsis Events 400
Note: Persyst data generates approximately 2 GB/24 hours. This data is stored in the External Data folder.
Video Quality
QVM3 Panasonic HD HD Pro Webcam C920
Highest Avail 15 fps 30 fps 30 fps
1920 x 1080 1920 x 1080 1280 x 720
2.8 GB / hr storage rate 3.5 GB / hr storage rate 3.5 GB / hr storage rate
High 30 fps 30 fps 30 fps
1280 x 720 640 x 360 640 x 480
533.7 MB / hr storage rate 266 MB / hr storage rate 500 MB / hr storage rate
Good 30 fps 30 fps 30 fps
640 x 480 320 x 180 320 x 240
150.3 MB / hr storage rate 33.3 MB / hr storage rate 270.1 MB / hr storage rate
Space Saver 15 fps 30 fps 30 fps
320 x 240 320 x 180 320 x 240
53.4 MB / hr storage rate 19.9 MB / hr storage rate 147.6 MB / hr storage rate
Econo Mode 15 fps 30 fps 30 fps
320 x 240 320 x 180 160 x 120
44.4 MB / hr storage rate 15.0 MB / hr storage rate 14.1 MB / hr storage rate
NOTE: All storage rates are estimates. These will vary from the stated value based on environmental conditions.
5
The video numbers were computed using the Cadwell QVM3 camera. File sizes may be smaller or larger depending on specific video settings and environmental
conditions (lighting, frequency of movement, etc.)
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Outside Hospital Connections
There are a few ways to remote in and view recorded data from outside the hospital network. The preferred
method is via a Citrix, or VMware Horizon. Arc can be published with these tools and work well in those
environments. The outside computer can read the data as if it were on the network inside the hospital.
Using a Citrix Server or similar solution
Cadwell has many customers using Citrix, and VMWare Horizon. Though our software can be configured with
these tools, you may need to contact the provider of your solution if direct support and assistance is required.
Arc can run in a virtual environment. The following are the minimum specs to run Arc in a virtual environment:
Arc – Citrix VirtualApp Hardware Minimum Specifications
Operating System Windows Server 2019
Processor 8 cores at a speed of at least 2.6GHz
Hard Disk Drive 120GB*
Memory (RAM) 16GB
Graphics Discrete graphics processor with at least 256MB of RAM per session
This spec will support up to 3 users per server paging through records at 10-15 pages per second.
Arc – Citrix VDI Hardware Minimum Specifications
Operating System Windows 10
Processor 8 cores at a speed of at least 2.6GHz
Hard Disk Drive 120GB*
Memory (RAM) 8GB
Graphics (optional) Discrete graphics processor with at least 256MB of RAM per session
Without a GPU, a Win 10 VDI can be expected to get 10-13 pages per second.
If higher paging speeds are needed, a GPU will be required.
*Note: It is reasonable to assign 80 GB to the C drive. As long as this partition is dynamic and can be added to at a
later time to accommodate for growth.
Please note our comments below regarding Citrix:
• Cadwell Reading software can be published on the Citrix Server.
• The patient data is stored on the CadLink Server. In most cases the patient data is not stored on
the Citrix server. The Citrix server should have a good network connection to the CadLink Server.
• Anyone with the proper Citrix and Cadwell access rights can access the Citrix server and operate
the Arc Review software from the remote PC.
• It is recommended to use the Citrix Long Term Service Release (LTSR) versions for both
VirtualApps (e.g., 1912) and Workspace.
• Citrix specific guidelines for Arc can be found in the Arc Installation Instructions (PN: 100870-623)
Citrix Ready
Cadwell is a Citrix Ready partner and the Arc application is listed on the Citrix Ready Marketplace. For more
information, see: Citrix Ready – Arc Profile
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Wireless Configuration
Static or DHCP Reserved IP Addresses
Use Static or Reserved DHCP IP addresses for both the Apollo and PC. Consult the manufacturer’s documentation
for updating the settings on the Access point. If using DHCP, Cadwell recommends a DHCP lease of 720 minutes (12
hours) or greater.
A static IP address for an Apollo can be set in Arc. In the Wireless Networks control panel in Arc, uncheck DHCP and
set the IP Address, Subnet Mask and Default Gateway as appropriate.
Access Point Recommendations
Access point requirements can vary depending on the needs of the use case. Walls, other devices on the network,
and environmental factors that interfere with wireless signals should be taken into account as they can affect the
performance of a wireless study. For best results, Access points should meet or exceed the following specifications.
In Hospital or Clinical Use Cases
• Size: Standard Router
• Type: Wireless N
• Frequency: 2.4 GHz
• Security Protocol: WPA2-Personal
• Data Transfer Rate: At least 450 Mbps for 2.4 GHz band
Access points with the above specifications should allow wireless studies to reach ranges of 25-70 feet from the
access point. NOTE: Actual range may vary.
At Home Ambulatory
• Size: Travel Router
• Type: Wireless N
• Frequency: 2.4 GHz
• Security Protocol: WPA2-Personal
• Data Transfer Rate: At least 300 Mbps for 2.4 GHz band
Lower end access points with the above specifications are meant for convenience in sending home with the
patient and will thus have a limited range. It is expected that performance will degrade more rapidly as a patient
exceeds 25 feet from the Access point.
Wireless Limitations
The following are not currently supported by Apollo+ wireless:
• WPA2-Enterprise
• Wireless Session Roaming
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Firewall Configuration
Firewalls must be configured or turned off so as not to interrupt data collection. Arc and CadLink client utilize the
following ports:
• IP Camera communication: HTTP 80, NOTE: this can be configured as a direct connection to the recording PC utilizing
port 80 on the computer NIC card.
• Arc workstation outbound to IP Camera: TCP/ UDP 554
• Arc workstation inbound from IP Camera: UDP 13152 – 13155
• Arc Remote Control: TCP 4899
• Arc Apollo Wireless: Inbound UDP 55109
• CadLink client outbound to CadLink server: TCP 62002 (configurable)
• CadLink client bi-directional between clients for Direct Connect: TCP 62003 (configurable)
The [Link] application should be allowed through the firewall.
Additionally, Cadwell sends out information for licensing and error logging. The following address and port should
be open on the firewall to avoid license activation difficulties and to allow error logging:
• [Link]
• [Link]
Windows Updates
Windows updates should be permanently disabled or only be installed when the system is not in use. It is also
critical that the system be rebooted immediately following all Windows updates to avoid impact to patient
care.
The process for disabling or scheduling Windows updates can vary from site to site. Please contact your IT
group to help ensure proper configuration.
Microsoft Store app updates must also be disabled.
Launch the Microsoft Store app.
Click the user icon in the title bar and select “App Settings”.
Ensure that “App Updates” are turned off.
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Antivirus Software and Disk Encryption Software Applications
Cadwell encourages all customers to take necessary precautions to protect computer systems from malicious
programs. We also want you to protect the privacy of your patient data. Though Cadwell has configured Arc
software with multiple AV and disk encryption applications, we cannot verify compatibility with all applications
available in the marketplace.
Important note: Any additional software installed on an Arc platform could result in performance problems if it
is using an excessive amount of system resources, including memory, CPU and disk access.
1. Scheduled antivirus scans should not happen during a recording/data collection.
2. Exclude the following folders from scans, including their subfolders. If folder exclusion is
disallowed by policy, a complete list of file extension is listed in Appendix C.
a. C:\Program Files\Cadwell\Arc
b. C:\ProgramData\Cadwell
c. CadLink’s StreamingData folder if changed from default
d. CadLink’s Databases folder if changed from default
e. CadLink’s data folder, if changed from default
3. After loading any AV application or disk encryption, do the following:
a. Attempt to open a data file, verify the file opens correctly
b. Archive a file through the Record Management panel under the Administration
tab, verify it will archive correctly
c. If the system is a data collection system, start a recording, verify no conflicts
appear
d. Generate a report and confirm that the length of time to generate is unchanged.
4. Verify that encryption software does not adversely delay file access and overall Arc
performance. Verify that Arc records can be opened promptly and paging speed is
adequate after installing encryption or AV software.
5. Microsoft Word is utilized during report generation. Word creates a .tmp file while
generating the reports, if this file is scanned during report generation, that can increase
report generation times.
Security Permission Requirements
Domain Users
By default, “Domain Users” are added to a machine’s “Users” group when that machine is added to a domain.
Because of this, any “Domain User” should be able to run the Arc software without additional permission
changes.
CadLink Client
The permissions on a local CadLink client system are by default set up upon install. We configure the paths
provided in the installer to contain the local “Users” group with rights to read, write, and modify. Under normal
situations this should cover the service and logged in user’s rights to access these locations.
Security settings required on the specified path (defaults shown) for the CadLink Client service:
If the CadLink Client Service is running under the “LocalSystem” account, no permission changes are required.
If the CadLink Client Service is running under any other user account, that user needs read/write access to the
following folders:
C:\ProgramData\Cadwell\
C:\ProgramData\Cadwell\CadLinkClientService\Data
C:\ProgramData\Cadwell\CadLinkClientService\Databases
C:\ProgramData\Cadwell\CadLinkClientService\StreamingData
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C:\ProgramData\Cadwell\CadLinkClientService\UpdateUtils
C:\ProgramData\Cadwell\CadLinkClientService\ExternalData
Arc Application
Users that run the Arc application need read access to the following folders:
C:\ProgramData\Cadwell\
C:\ProgramData\Cadwell\CadLinkClientService\StreamingData
C:\ProgramData\Cadwell\CadLinkClientService\UpdateUtils
Users that run the Arc application need read/write access to the following folders:
C:\ProgramData\Cadwell\CadLinkClientService\ExternalData
C:\ProgramData\Cadwell\Arc\SampleMontage
C:\ProgramData\Cadwell\Arc\IpCameraConfig
If Persyst data is being collected, the external data share must be specified. Arc application users and the account
under which the CadLink Server Service is running need read/write/modify access to that share. On the client
systems, the external data folder must be shared out as: CadLinkExternalData
CadLink Server
Refer to CadLink System Configuration Document (PN: 369044-624) for additional Server information.
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Appendix A: Cadwell Arc Equipment Summary Sheet
Patient Room Equipment
Equipment Location Connection Power
Arc Essentia Amplifier Near host PC. USB connection to acquisition PC Host PC
Arc Alterna Amplifier Near host PC for initialization. EasyNet cable connection from N/A
Portable after recording start. amplifier to recorder
Arc Alterna Recorder Close proximity to Amplifier Ethernet connection to host PC via 9 D cell alkaline batteries, connected
pin connection to the recorder via battery cable to recorder and
contained in common pouch.
Apollo Recorder Near host PC for initialization and USB connection to acquisition PC USB and/or Li-Ion batteries
live data review.
Portable after recording start.
Apollo Amplifier Near host PC/patient for Apollo Instrumentation cable N/A
initialization and live data review. connection from amplifier to recorder
Portable after recording start.
Video Camera, QVM 1, QVM 2, or Near host PC for initialization. Connects to host PC via USB cable for Included power supply. Plugs in to
QVM 3 Portable after recording start. start/download of study. No standard outlet. Should be
connection required while recording. connected for charging at when
recording in the dark.
Video, USB camera Near host PC USB connection to host PC N/A
Video Camera, IP Direct Connect to Ethernet port on Host PC or network plugin Power over Ethernet power supply
acquisition PC or connected or standard 110 power supply.
directly to network.
Photic Mounted on arm on cart. USB connection to host PC N/A
Near patient bed/chair.
PC/Monitor (in this scenario, the PC PC placed on lower shelf of cart, Cat5/6 connection to recorder and Plug into isolation transformer.
is on a cart) monitor mounts to bracket on Cat5/6 to hospital network.
cart.
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Appendix B: Example of an ideal Arc networked solution
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Appendix C: Complete list of firewall extensions to exclude from virus scans
.ezdataindex
.ezdataindex-shm
.ezdataindex-wal
.ezdata
.ezdata-shm
.ezdata-wal
.ezevents
.ezevents-shm
.ezevents-wal
.ezvideo
.ezvideo-shm
.ezvideo-wal
.ezvideoindex
.ezvideoindex-shm
.ezvideoindex-wal
.aeeg
.aeeg-shm
.aeeg-wal
.ampasymeeg
.ampasymeeg-shm
.ampasymeeg-wal
.ampleeg
.ampleeg-shm
.ampleeg-wal
.bandpower
.bandpower-shm
.bandpower-wal
.entropy
.entropy-shm
.entropy-wal
.powerratio
.powerratio-shm
.powerratio-wal
.seizures
.seizures-shm
.seizures-wal
.spectrogram
.spectrogram-shm
.spectrogram-wal
.zenith
.zenith-shm
.zenith-wal
.intracranial
.intracranial-shm
.intracranial-wal
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