Otto (Chat Bot) (10/6/2023, 9:14:32 AM): Hi, I am Otto, the Customer Service Chat
Bot. I can help you find answers quickly and if I can't, I can always redirect you
to a Live Agent. In case we get disconnected, your case number is 03947569 .
Otto (Chat Bot) (10/6/2023, 9:14:33 AM): How can I help? Here are some options:
Otto (Chat Bot) (10/6/2023, 9:14:35 AM): Menu Options:
Online Order
Policy Information
Transfer to an agent
End Chat
Angel (10/6/2023, 9:14:39 AM): Online Order
Otto (Chat Bot) (10/6/2023, 9:14:42 AM): Do you need help with an existing order or
placing a new order?
Otto (Chat Bot) (10/6/2023, 9:14:43 AM): Menu Options:
Existing Order
Place an Order
Update Order
Transfer to an agent
Main Menu
End Chat
Angel (10/6/2023, 9:14:50 AM): Place an Order
Otto (Chat Bot) (10/6/2023, 9:14:54 AM): I understand you are trying to place an
order
Otto (Chat Bot) (10/6/2023, 9:14:56 AM): For assistance with placing an order, I
can transfer you to one of our customer service team members.
Otto (Chat Bot) (10/6/2023, 9:14:57 AM): Menu Options:
Chat with an Agent
Main Menu
End Chat
Angel (10/6/2023, 9:15:06 AM): Chat with an Agent
Otto (Chat Bot) (10/6/2023, 9:15:11 AM): Let me get you connected to our next
available customer service team member.
Alizae B (10/6/2023, 9:15:43 AM): Thank you for contacting Advance Auto Parts and
Batteries! My name is Alizae B, how can I help you?
Angel (10/6/2023, 9:15:55 AM): I would like to place an order
Alizae B (10/6/2023, 9:16:15 AM): I'll be more than happy to assist you with this
today.
Alizae B (10/6/2023, 9:16:18 AM): Can you please provide me with your email
address, and phone number to better assist you?
Angel (10/6/2023, 9:16:21 AM): Okay good
Angel (10/6/2023, 9:16:42 AM): I’m trying to get rear breaks for my 2009 Honda
civic ex
Alizae B (10/6/2023, 9:16:57 AM): Can you please provide me with your email
address, and phone number to better assist you?
Angel (10/6/2023, 9:17:20 AM): 4045737779
Angel (10/6/2023, 9:17:34 AM): [email protected]
Alizae B (10/6/2023, 9:17:41 AM): Thank you for verifying your information.
Alizae B (10/6/2023, 9:18:01 AM): I will need you to provide me with the part
number for the exact item that you would like to order.
Angel (10/6/2023, 9:18:33 AM): Carquest Premium Gold Ceramic Brake Pads - Rear (4-
Pad Set)
Alizae B (10/6/2023, 9:18:56 AM): Can you provide me with the part number?
Angel (10/6/2023, 9:19:04 AM): Idk how to do that
Alizae B (10/6/2023, 9:19:30 AM): Are you able to send a link to the exact item
you want to order?
Angel (10/6/2023, 9:19:36 AM): GNAD537
Angel (10/6/2023, 9:19:42 AM): Is it this one
Alizae B (10/6/2023, 9:20:49 AM): Thank you.
Alizae B (10/6/2023, 9:20:54 AM): Can you please confirm your shipping and billing
address?
Angel (10/6/2023, 9:21:06 AM): I would like to do a pick up tho
Angel (10/6/2023, 9:21:30 AM): Advance Auto Parts Store 6169
5596 Atlanta Hwy , Alpharetta
Alizae B (10/6/2023, 9:21:36 AM): No problem, can you verify your billing address?
Angel (10/6/2023, 9:21:38 AM): At this store
Alizae B (10/6/2023, 9:21:46 AM): Okay.
Angel (10/6/2023, 9:22:06 AM): 2622 Kirkhill ct Lawrenceville GA 30044
Angel (10/6/2023, 9:22:13 AM): That’s the billing address
Alizae B (10/6/2023, 9:22:19 AM): Thank you.
Alizae B (10/6/2023, 9:22:42 AM): Please bear with me for 2-3 minutes while I set
the orders up for you.
Angel (10/6/2023, 9:22:57 AM): Okay 👍🏽
Alizae B (10/6/2023, 9:23:08 AM): Thank you.
Alizae B (10/6/2023, 9:25:07 AM): Thank you for your patience. Is it just one set
of brake pads that you would like to order?
