HOSPITALITY INDUSTRY
HOSPITALITY
"Hospitality" derives from the Latin hospes, meaning "host",
"guest", or "stranger". Hospes is formed from hostis, which
means "stranger" or "enemy" (the latter being where terms
like "hostile" derive).
By metonymy, the Latin word hospitalis means a guest-
chamber, guest's lodging, an inn.
The word hospitality evolved from the Latin hospitalitis,
which referred to the relationship between guest and host.
FIVE SECTORS OF THE
HOSPITALITY INDUSTRY
1. FOOD AND BEVERAGE INDUSTRY
• AN INDUSTRY CONSISTS OF
THE PREPARATION,
TRANSPORTATION, AND
SERVING OF FOOD OR
BEVERAGE TO CUSTOMERS.
THIS SECTOR HAS BECOME ONE
OF THE MOST SUCCESSFUL AND
EASY TO IDENTIFY SECTORS OF
THE INDUSTRY.
2. LODGING INDUSTRY
• CONSISTS OF BUSINESSES
THAT PROVIDE OVERNIGHT
ACCOMMODATIONS TO GUESTS.
3. RECREATION INDUSTRY
• PROVIDE CUSTOMERS WITH
WAYS TO ENTERTAIN
THEMESELVES, PURSUE
HOBBIES OR PURSUE
EDUCATIONAL OPPORTUNITIES.
4. TRAVEL AND TOURISM INDUSTRY
• ONE OF THE LARGEST
SECTORS IN THE INDUSTRY.
ALLOW PEOPLE TO VISIT
DESTINATIONS OUTSIDE THEIR
NORMAL ENVIRONMENT.
PERHAPS THE MOST
CROSSOVER WITH ITS
COUNTERPARTS.
5. MEETINGS AND EVENTS INDUSTRY
• CONSISTS OF VARIETY OF
SOCIAL, BUSINESS OR
SPORTING EVENTS. IT CAN
RANGE FROM A SIMPLE
WEDDING TO EVENTS ON A
LARGER SCALE
CLASSIFICATION OF HOTELS BASED ON DIFFERENT CRITERIA
LOCATION TARGET MARKET SIZE AND LEVEL OF LENGTH OF THEME STAR RATING
NUMBER OF SERVICE STAY
PROPERTIES
CITY CENTER/ COMMERCIAL SMALL ECONOMY/ TRANSIENT HERITAGE ONE STAR
DOWNTOWN HOTEL HOTELS BUDGET
RESIDENTIAL ECOTELS TWO STAR
SUBURBAN CONVENTION MID-SCALE/ HOTEL
MEDIUM MID-MARKET BOUTIQUE THREE STAR
MOTELS SUITE HOTELS SEMI-
RESIDENTIAL SPA FOUR STAR
AIRPORT B&B LARGE LUXURY
HOTELS HOTELS FIVE STAR
CASINO
RESORT VERY LARGE
TIMEHARES HOTELS
FLOATELS
CONDOMINIUM MEGA
BASED ON LOCATION
CITY CENTER/ DOWNTOWN
• HOTELS LOCATED IN THE HEART OF THE CITY, USUALLY NEAR
COMMERCIAL AREAS.
SUBURBAN
• THESE HOTELS ARE LOCATED IN THE OUTSKIRTS OF CITIES,
MODERATELY PRICED AND ARE OF MOSTLY MEDIUM, LARGE OR SMALL
SIZE.
MOTELS
• MOTELS ARE LOCATED ALONGSIDE THE HIGHWAYS AND ROAD
JUNCTIONS.
• MOTELS CATER TO THE HOSPITALITY REQUIREMENTS OF ROAD
TRAVELERS. THESE ARE MEANT FOR OVERNIGHT STAYS.
AIRPORT HOTELS
• HOTELS SET UP NEAR AIRPORTS. CATER TO AIRLINE PASSENGERS.
RESORT HOTELS
• CATER TO PEOPLE WHO WANT TO RELAX AND ENJOY THEMSELVES AT
A HILL STATION, NEAR SEASHORE AND SO ON.
FLOATING HOTELS
• HOTEL ESTABLISHMENTS ON LUXURY LINERS OR SHIPS.
BASED ON TARGET MARKET
COMMERCIAL HOTEL
• CATERS MOSTLY TO BUSINESSPERSONS. SITUATED IN THE HEART OF
THE CITY IN BUSY COMMERCIAL AREAS.
CONVENTION HOTEL
• ACCOMMODATE PEOPLE ATTENDING CONVENTION, CONFERENCE
AND SIMILAR EVENT.
SUITE HOTEL
• SUITABLE FOR PROFESSIONALS SUCH AS LAWYER ACCOUNTANTS AND
EXECUTIVES DURING A LONGER BUSINESS STAY.
B&B
• A HOUSE WITH FEW ROOMS CONVERTED INTO OVERNIGHT
FACILITIES TO SMALL COMMERCIAL BUILDINGS WITH 20 TO 30
GUESTROOMS. USUALLY, THE OWNER IS RESPONSIBLE IN SERVING
BREAKFAST.
CASINO
• HOTELS WITH PREDOMINANTLY GAMBLING FACILITIES. CATER TO
LEISURE AND VACATION TRAVELERS.
TIMESHARES
• ALSO KNOWN AS VACATION-INTERVAL HOTELS. INDIVIDUALS
PURCHASING THE OWNERSHIP FOR A SPECIFIED TIME.
CONDOMINIUM
• SIMILAR TO TIMESHARE EXCEPT FOR OWNERSHIP TYPE.
BASED ON SIZE OF THE PROPERTY
• SMALL HOTELS – HOTELS WITH 25 ROOMS AND LESS
• MEDIUM SIZED HOTEL – HOTELS WITH 25 TO 100 ROOMS
• LARGE SIZE – HOTELS HAVE 101 TO 300 ROOMS
• VERY LARGE HOTELS HAVE MORE THAN 300 ROOMS
• MEGA HOTELS HAVE MORE THAN 1000 ROOMS
BASED ON LEVEL OF SERVICE
• ECONOMY/ BUDGET - MEETING THE BASIC NEEDS OF GUESTS BY
PROVIDING INEXPENSIVE ROOMS
• MID-SCALE/ MID-MARKET – MOSTLY CATERS TO THE LARGEST SEGMENT
OF TRAVELLING PUBLIC. SOLD AT A MODERATE RATE
• LUXURY – OFFER EXCELLENT SERVICES WITH EXTRA FACILITIES AND
AMENITIES
BASED ON LENGTH OF STAY
• TRANSIENT HOTELS – A GUEST CAN REGISTER FOR A DAY OR EVEN
LESS
• RESIDENTIAL- CAN ACCOMMODATE A GUEST WHO CAN STAY FOR A
MINIMUM OF ONE MONTH
• SEMI RESIDENTIAL HOTEL – INCORPORATE FEATURES OF BOTH
TRANSIENT AND RESIDENTIAL
BASED ON THEME
• HERITAGE – THESE ARE HOTELS IN
PALACES/CASTLES/FORTS/HAVELIES/HUNTING LODGES/ RESIDENCE
OF ANY SIZE BUILT PRIOR TO 1950.
• ECOTELS - THESE ARE ENVIRONMENT FRIENDLY HOTELS. THESE HOTEL
USE ECO FRIENDLY ITEMS IN THE ROOM.
• BOUTIQUE HOTEL - THESE HOTEL PROVIDE EXCEPTIONAL
ACCOMMODATION, FURNITURE IN A THEMED AND STYLISH MANNER AND
CATERS TO CORPORATE TRAVELERS.
• SPA - THESE ARE HOTELS WHICH PROVIDE THERAPEUTIC BATH AND
MASSAGE ALONG WITH OTHER FEATURES OF LUXURY HOTELS.
BASED ON STAR RATING
• ONE STAR – LIKELY TO BE SMALL AND INDEPENDENTLY OWNED, WITH A FAMILY
ATMOSPHERE. SERVICES MAYBE PROVIDED BY THE OWNER AND OWNER’S FAMILY
ON AN INFORMAL BASIS.
• TWO STAR – TYPICALLY OFFER MORE EXTENSIVE FACILITIES THAN ONE STAR
LEVEL. OFTEN A 2-4 STOREY BUILDING WITH A MORE PERSONAL ATMOSPHERE. A
LIMITED SERVICE RESTAURANT MAYBE ON SITE.
• THREE STAR – OFFER MORE SPACIOUS ACCOMMODATIONS THAT INCLUDE WELL
APPOINTED ROOMS AND DECORATED LOBBIES. THERE IS AN ONSITE MEDIUM SIZED
RESTAURANT. VALET AND ROOM SERVICE, POOL AND GYM ARE AVAILABLE.
• FOUR STAR – MOST OFTEN LOCATED IN THE PRIME AREA OF THE CITY. THE GUEST
CAN EXPECT WELL FURNISHED, WELL LIT ROOMS, SEVERAL RESTAURANTS, ROOM
SERVICE, VALET PARKING, FITNESS CENTER, CONCIERGE SERVICES AND ONE OR
MORE POOL.
• FIVE STAR – OFFER HIGH DEGREE OF PERSONAL SERVICE AND HIGHEST LEVEL OF
ACCOMMODATION MATCHING THE BEST INTERNATIONAL STANDARDS.
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