Training Credits Program Guide
Palo Alto Networks | Training Credits Program Guide 1
Table of Contents
Training Credits Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Customer Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Training Credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Authorized Training Partner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Instructor-Led Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Virtual Instructor-Led Training (vILT) Offering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Certification Offering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Identifying Training Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
ATP Instructor-Led Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Determining the Number of Credits to Purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Purchasing Training Credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Training Credit Order Confirmation Welcome Email . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Redeeming Training Credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Redemption Process 7
Managing Training Credits 7
Expiration Notice 7
Palo Alto Networks Commitment 8
Resources 8
About the ATP Program 8
Palo Alto Networks Commitment to Quality 8
Customer Support 8
Training Credits Program Guide 2
Training Credits Description
The Palo Alto Networks Training Credits Program simplifies training purchasing and consumption
management, giving customers:
• Numerous options when selecting an Authorized Training Partner (ATP) Education Services provider
(global partner ecosystem).
• Full 12-month consumption period.
• Simplified ordering and tracking process.
• Easy, upfront budgeting, which alleviates the need to allocate training funds on an ad hoc basis.
Palo Alto Networks training credits give customers a convenient way to establish, protect, and m
anage
a training budget. With training credits, customers have the freedom to select authorized training
courses from any participating ATP worldwide. Training credit balances are verified at the time of
course registration and debited upon completion of training. Customers receive a welcome email with
training credit redemption information and periodic notifications about their balance expiration.
Customer Benefits
Customers benefit from the simplicity and flexibility of training credits and the added confidence of
truly understanding the technical capabilities of Palo Alto Networks security platforms—knowledge
that only comes with hands-on training.
Administrative Efficiencies Convenience Flexibility Security
• Initial training credits order • Convenient way to get trained • Live virtual and classroom • Educates practitioners to provide
alleviates ad hoc funding across product lines options for a 12-month the strongest security posture
consumption period
• Reduces POs and student • Global ATP options in multiple • Faster and higher ROI
reimbursement time zones and languages • Learning paths tailored to • Strengthens linkage with Palo Alto
skills development
• Simplifies payment to ATP • ATPs provide training content and Networks Customer Success
labs, using credentialed instructors • Opens discussion for training at
the time of purchase
Figure 1: Training credits ease the administrative burden
Definitions
This section identifies and defines the critical terminology used in this Program Guide.
Training Credits
Palo Alto Networks training credits are used to purchase prepaid, instructor-led training (ILT) courses
offered through Palo Alto Networks ATPs. Training credits are available on the Palo Alto Networks price
list and may be purchased with a hardware, software, services order, or as a standalone item.
Credits must be used with any participating ATP within one year (365 days) from the date of the Palo
Alto Networks booked sales order:
• Training credits can be redeemed with participating ATPs for Palo Alto Networks authorized
instructor-led courses, including in-class or virtual instructor-led training; authorized, customized
instructor-led training that is available through the fulfillment vendor; and private instructor-led
training. ATPs may also choose to accept training credits to provide Palo Alto Networks Technical
Certification exam vouchers and Palo Alto Networks training lab environment rentals.
• Training credits cannot be redeemed for hardware products, software licenses, or other non-ATP
services from Palo Alto Networks or ATPs.
Training Credits Program Guide 3
Authorized Training Partner
A Palo Alto Networks Authorized Training Partner (ATP) is any entity that is in possession of a current,
valid Palo Alto Networks Authorized Training Partner Contract Agreement and is in good standing. For
a listing of Palo Alto Networks Authorized Training Partners, visit [Link]
services/education/atc-locations.
Instructor-Led Training
Palo Alto Networks authorized instructor-led training (ILT) courses are taught in the format and
duration specified by Palo Alto Networks to the ATP, including the authorized student courseware and
lab exercises. For a complete library of all authorized instructor-led course offerings, visit
[Link]
Virtual Instructor-Led Training (vILT) Offering
A vILT offering is a live instructor-led training course designed to be delivered to a virtual classroom of
learners via the internet.
Certification Offering
Palo Alto Networks has a range of certification offerings as found here: [Link]
com/services/education. Certification exams will be proctored with Pearson VUE at a testing center or
with OnVUE. Training credits may be used to purchase Pearson VUE exam vouchers from any
participating ATP.
Identifying Training Needs
Many Palo Alto Networks ATPs have established a consultative training practice that enables them
to perform a needs assessment for student candidates. Customers should contact a participating ATP
to develop a custom training plan that fully addresses their specific technical training needs and the
number of training credits required. If the customer does not have a preferred ATP, the Palo Alto
Networks account manager or sales representative can make an introduction, or the customer can
select from a list of providers in their area by visiting [Link]
education/atc-locations.
ATP Instructor-Led Training
Table 1 shows all of the instructor-led courses available to ATPs. Not all ATPs offer all our c ourses,
so reference the ATP listing for availability. Find a list of all Palo Alto Networks instructor-led
courses here.
Determining the Number of Credits to Purchase
Palo Alto Networks has standard recommendations for the number of credits needed based on
hardware, software, and licensing purchases being made at the same time. Table 1 is designed to
be used only as a quick reference tool for estimating. It is not designed to replace the g
uidance
and advice of a customer’s sales representative or consultation with an ATP. Contact a sales
representative or an ATP to determine the exact number of training credits to purchase for the
intended training outcome. Consult your local ATP for pricing on public and private event options.
Purchasing Training Credits
Customers purchase training credits through the Palo Alto Networks reseller community. To locate a
reseller, visit [Link] After you have completed
the “Contact Sales” form, your assigned reseller will contact you.
Palo Alto Networks SKU: PAN-EDU-TRAINING-100
There is only one SKU to quote training credits: PAN-EDU-TRAINING-100. Quantity 1 equals US$100
redeemable through the Authorized Training Partner:
• Training credits are purchased in multiple quantities to align with training objectives.
• Training credits may be purchased as a standalone item or purchased with orders for hardware,
software licenses, or services.
• Training credits are valid for redemption only through ATPs.
Training Credits Program Guide 4
• Training credits are available to customers for redemption for one year (365 days) from the Palo Alto
Networks sales order close date.
• Multiple lines of training credits can be combined to pay for an ATP service.
• Training credits are not valid for purchase of products, software licenses, or other non-education
services from Palo Alto Networks or participating ATPs.
Table 1: Current Instructor-Led Course Offerings
Estimated MSRP ($1,000 USD
Course Products Duration
perstudent, per day)*
EDU-210 $5,000 (50 Credits)
NGFW 5 days
Firewall Essentials: Configuration and Management PAN-EDU-TRAINING-100
EDU-220 $2,000 (20 credits)
Panorama 2 days
Panorama: Managing Firewalls at Scale PAN-EDU-TRAINING-100
EDU-238 $5,000 (50 Credits)
Prisma SD-WAN 5 days
Prisma SD-WAN: Design and Operation PAN-EDU-TRAINING-100
EDU-330 $3,000 (30 credits)
NGFW 3 days
Firewall: Troubleshooting PAN-EDU-TRAINING-100
EDU-318 $4,000 (40 credits)
Prisma Access 4 days
Prisma Access SASE Security – Design and Operation PAN-EDU-TRAINING-100
EDU-260 $3,000 (30 credits)
Cortex XDR 3 days
Cortex XDR – Prevention and Deployment PAN-EDU-TRAINING-100
EDU-262 $2,000 (20 credits)
Cortex XDR 2 days
Cortex XDR – Investigation and Response PAN-EDU-TRAINING-100
EDU-380 $4,000 (40 credits)
Cortex XSOAR 4 days
Cortex XSOAR: Automation and Orchestration PAN-EDU-TRAINING-100
* Consult your local ATP for actual pricing, which varies by region and ATP.
Table 2: Role-Based Course Recommendations
Total Training
Customer Roles Products Recommended ILT Courses
Days
Administrators NGFW EDU-210 5 days
Enterprise Level NGFW + Panorama EDU-210 → EDU-220 7 days
Engineers NGFW + Panorama EDU-210 → EDU-220 → EDU-330 10 days
Network Security
Prisma Access EDU-318 (for NGFW Experts) 4 days
Remote Access Admin/
Prisma Access EDU-210 → EDU-220 → EDU-318 11 days
Remote Security Engineer, NOC
Prisma SD-WAN EDU-238 5 days
Cybersecurity Analyst Cortex XDR EDU-260 → EDU-262 5 days
SOC and SOAR
SecOps or SOAR Engineers Cortex XSOAR EDU-380 4 days
Training Credits Program Guide 5
Training Credit Order Confirmation Welcome Email
After purchasing training credits, the customer contact will receive a welcome email from the Palo Alto
Networks Training Credits Administrator. The welcome email includes:
• Name of the customer organization.
• Unique Training Credits ID per sales order number.
• Number of training credits available (quantity purchased).
• Dollar value of training credits (quantity purchased x US$100).
• Date of expiration (booking date of the sales order + 1 year).
• Instructions for redeeming training credits, including a copy of this guide.
• A list of ATPs delivering training and a link to their contact information.
Redeeming Training Credits
Customers must redeem credits through participating Palo Alto Networks ATPs for all authorized
Palo Alto Networks instructor-led training courses. Training credits cannot be used for non-Palo Alto
Networks-related training, cash, or purchase of other products or services from Palo Alto Networks
or resellers.
A unique Palo Alto Networks training credits identification number (Training Credits ID) is assigned
for each purchase. This number must be presented by the customer to the participating ATP when
registering for training.
Customers who do not have their Training Credits ID may contact their purchasing manager,
Palo Alto Networks sales representative, or Palo Alto Networks Training Credits Administrator at
training-credits@[Link] to obtain it.
If the cost of the ATP training is more than the number of available training credits, the customer is
responsible for the remaining amount due, directly payable to the ATP.
• Customers are responsible for the following:
» The management and control of the training credits ID number. The purchase of training credits
does not automatically guarantee a reservation in any specific class or event.
» Contacting ATPs to arrange for services at mutually acceptable delivery dates.
» Disclosing to the ATP the intent to use training credits as the method of payment for services.
• Multiple training credit balances may be used to pay for an authorized service.
• Credits are redeemed individually and are worth US$100 each.
• Palo Alto Networks does not establish prices for training. The customer must contact the ATP directly
to determine the cost of a training or service.
• Training must be scheduled and completed on or before the expiration date of the credits, or they
may not be redeemed as payment.
• The ATP has full authority to set all prices and may price its services at a premium or discount when
accepting training credits as payment.
• If a class is canceled by the ATP, the credits will be restored to the balance. Refunds for student
cancellations are subject to the refund policy of the specific ATP involved. The original credit
expiration date remains in effect.
• If a student wants to transfer their seat to another student, the customer must notify the ATP in
advance of the start of the class. The ATP contacts the Training Credits Administrator to update the
student information on record.
• If a customer defaults on paying the sales invoice associated with the sale of the training credits or
the account is on credit hold (determined by Palo Alto Networks), the training credits account is
deactivated, and the remaining credits are no longer available for redemption.
• When the customer’s credit hold is removed, the training credits account is reactivated, and the
credits are available for redemption. Under these circumstances, the original credit expiration date
remains in effect.
Training Credits Program Guide 6
Redemption Process
The customer presents the Training Credits ID as payment to the ATP. The ATP validates the credit
balance by contacting the Palo Alto Networks Training Credits Administrator. The Training Credits Ad-
ministrator will reduce (reserve) the training credits balance by the amount provided. Once the services
have been delivered, the Training Credits Administrator debits the balance permanently.
The training credits redemption process flow provides a quick visual guide to using training credits. In
figure 2, the customer wants to use their training credits to purchase a seat in a class.
Customer contacts ATP, requests
seat in class. Offers training credits
Step 1 as method of payment.
Authorized
Training Partner
ATP contacts Palo Alto Networks Training
Credits Admin, who confirms back to ATP
Step 2 Authorized
that credits are available and reserves them.
Training Partner
ATP contacts customer, accepts
Step 3 training credits, confirms seat in class.
Authorized
Training Partner
ATP advises that student has completed
Customer attends training. Palo Alto Networks Training Credits
Step 4 training class. Admin permanently deprecates training credits.
Authorized
Training Partner
Figure 2: Training credits redemption process flow
Note: The training credits redemption process flow is provided as a reference and shows the relationship
and interactions among Palo Alto Networks business divisions, participating ATPs, and training credits
customers. Palo Alto Networks reserves the right to amend this and other process flows periodically.
Managing Training Credits
Training credits balances are monitored by the Palo Alto Networks Training Credits Program
Administrator. The administrator ensures:
• A balance is created in the Palo Alto Networks Training Credits Tracking System with customer
contact information, available balance, and expiration dates aligned to the sales order on which the
training credits were booked.
• ATPs have a single point of contact to validate training credits prior to scheduling.
• ATPs confirm service delivery details with the Palo Alto Networks Training Credits team when
accepting training credits as payment.
• Customers receive expiration notices for any balance remaining at 120, 90, 60, and 30 days prior to
expiration. Customer questions sent to training-credits@[Link] are answered in a
timely manner.
Expiration Notice
Training credits expire one year from the date of sale. Palo Alto Networks places tremendous value on
customer relationships and enablement, and makes reasonable efforts at reminding customers to
consume their training credits prior to expiration. Education Services sends proactive reminders at the
120, 90, 60, and 30-days-to-expiration milestones, encouraging customers to consume their
remaining balances and providing course recommendations. The customer’s sales representative is
copied on the notices to ensure that all parties are aware of the training credits balance at risk of
expiration.
Training Credits Program Guide 7
Palo Alto Networks Commitment
• Under the structure of the Education Services Training Credits Program, Palo Alto Networks agrees to:
» Maintain training credits balances in a central tracking tool.
» Enable, incentivize, and support the Palo Alto Networks sales force in selling training credits.
• Palo Alto Networks shall be entitled to have a third party administer all or part of the Palo Alto
Networks Training Credits Program on its behalf.
• By participating in the Palo Alto Networks Training Credits Program, the participant grants Palo Alto
Networks the right to supply third parties with participant information as is required for
performance of the program.
• Palo Alto Networks reserves the right to amend this guide periodically and agrees to employ
reasonable efforts to provide advance notice of any changes to the guide or program.
• Participants are responsible for remaining informed of current program guidelines by reviewing the
Program Guide on an ongoing basis.
Resources
• The latest revision of this guide can be downloaded from [Link]
vices/education#Training_Credits.
• For any general questions regarding training, certification, or Palo Alto Networks Authorized
Training Partners, contact atp-program@[Link].
• To locate the nearest ATP, visit [Link]/services/education/atc-locations.
• To locate a class from a consolidated ATP class schedule, visit: [Link].
About the ATP Program
Palo Alto Networks Commitment to Quality
We are committed to the success of our customers, with the assurance that our ATPs have the best prepa-
ration, training, tools, techniques, and information available. We provide our ATPs with the following:
• Advanced classroom management and training delivery technique.
• Instructor guides to ensure consistent, high-quality customer experiences.
• New product release technical training and resources.
• Ongoing product recertification and accreditation.
• Access to Palo Alto Networks technical subject matter experts (SMEs).
• Access to Palo Alto Networks ATP community discussion forums.
We also regularly monitor classroom deliveries for quality, thus ensuring the ongoing success and
customer satisfaction created by our ATPs. The Palo Alto Networks Education Services team also
conducts customer surveys, instructor audits, Train-the-Trainer (TTT) events, and quarterly business
reviews. Our ATPs must meet rigorous authorization requirements to ensure the highest possible
standards and quality of service.
Customer Support
Support for the Training Credits Program is provided by the Palo Alto Networks Education Services team.
Send balance inquiries and program-related questions to training-credits@[Link].
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