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Blank Job Sheet

This document provides contact details for AOC Authorized Service Provider, including a toll-free number, email, and SMS instructions for customer support. It outlines customer and product information, the problem reported, and the resolution process, along with important notices and general conditions regarding repairs. Additionally, it includes sections for customer feedback and signatures to acknowledge service completion and satisfaction.

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dwipkarmakar2
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173 views1 page

Blank Job Sheet

This document provides contact details for AOC Authorized Service Provider, including a toll-free number, email, and SMS instructions for customer support. It outlines customer and product information, the problem reported, and the resolution process, along with important notices and general conditions regarding repairs. Additionally, it includes sections for customer feedback and signatures to acknowledge service completion and satisfaction.

Uploaded by

dwipkarmakar2
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Service - Contact Details Job No :

Details of AOC Authorized Service provider(ASP)


AOC Sevice center
Toll free No : 18004256396
C/o -- ASP Address…
Email: india.callcentre@tpv-tech. com
SMS: type "PHILIPS" and send SMS to 56 677
Working Hours: Monday to Saturday: 10.00 am to 9. 00 pm
Sunday: 10.00 am to 6.00 pm

Customer Info Call Info


Company Name Logged Date: Time:
Customer Name Arrival Date: Time:
Address 1 Finish Date: Time:
Address 2 Visit No :
City with Pincode Warranty Status:
State Problem Reported:
Mobile Phone
Alt. Mob No Problem code:
Email id
One way distance from ASP:
Product Info Accesseries Info
Brand Base Stand / Wall Mount Bracket / Remote / Battery
Category Cables: VGA / Power card / USB / HDMI / DVI / AV /
Model Warranty CD/Manual / Startup guide
Physical condition of the unit:
TPV No.
Unit Serial No.
Actual Problem observed by the Service Engineer Diagnosis

Defect code

Resolution/Action Taken IMPORTANT Notice


Please take out the serial no sticker
Repair Result which is inside the monitor & Paste
it here
Details of Unit /Part Replaced in Customer's Unit
PART No / Model no Part Description Replaced part (or) Unit Serial No. Quantity Engineer Remarks Customer Signature

Call status: I have read all the above particulars & understood them and acknowledging that the
Complaint Resolved Pending for spares Pending complaint is resolved / Installation done up to my satisfaction.
for technical support Pending for AOC Approval Customer Remarks:
Pending for customer confirmation / Approval
Engineer Remarks: Customer Feedback:
Completely satisfied Very Satisfied
Satisfied Dissatisfied
Engineer Name:
Mobile No: Customer Name :

Signature: Customer's Signature:


Date: Time:
Date : Time:

Customer copy ASP Copy TPV Copy

General Conditions: 1. If the estimate is not approved an advance of 50% of the approved estimate shall be collected before undertaking the repairs. 2. All repairs
(except for rted, tampered, mishandled products) are guaranteed for labor for one month from date of delivery. 3. Imported products are accepted for repairs subject
to availability of spare parts. 4. Defective components for out warranty jobs shall be returned along with the repaired equipment. 5. Reasonable care will be taken to
the equipment given for repairs. However, we are not liable for any loss or damage arising from accident, fire, theft or any other cause beyond our control. 6.
Equipment's remaining uncollected for more than 30 days from the date of intimation for collection shall be disposed at the customer's risk. 7. Equipment will be
delivered only against this receipt. 8. I agree to receive SMS notifications on my mobile related to the given Equipment.

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