Republic of the Philippines
Department of Education
Region VII - Central Visayas
Schools Division of Negros Oriental
SIATON NATIONAL HIGH SCHOOL
1st Quarterly Exam
TLE 9 – HOUSEKEEPING
Direction: Read each item carefully. Choose the letter that corresponds to the correct answer.
Write the answer on a ½ length wise sheet of paper.
1. It means the protection of an individual's physical well -being and health.
A. security B. status C. safety D. responsibility
2. The housekeeping should follow the SOP for entering the guest room.
A. in case the guest answers, ask politely when he would like to service the room
B. in case of no response, announce the same again
C. keep the guest room door open while working
D. leave the DND (Do Not Disturb) rooms disturbed
3. It is considered an important issue in hotel industry.
A. room status
B. Safety procedures
C. security procedures
D. room service
4. They are individuals who travel to engage in leisure activities, outdoor recreation, for
relaxation, to visit friends and relatives, or to attend sports or cultural events.
A. free independent travelers C. group inclusive tours
B. corporate business travelers D. leisure travelers
5. Guest safety and hotel security is the responsibility of everyone except:
A. manager B. supervisor C. employee D. guest
6. They are shadows of every guests in the hotel.
A. Valets and Butlers B. Floor Supervisors C. Receptionists D. Room Attendant
7. A floor cleaning equipment to be used to pick up dirt and particles from the carpet.
A. vacuum cleaner C. hydro vacuum cleaner
B. floor polisher D. carpet sweeper
8. In entering a guest room, most hotels have a __________________.
A. mandatory two-knock, three announcement rule
B. mandatory three-knock, three announcement rule
C. mandatory three-knock, two announcement rule
D. mandatory two-knock, two announcement rule
9. Being able to manage and handle differences in opinions and seeking win-win solutions.
A. Ability to mange conflict C. Ability to solve problems
B. Ability to listen D. Flexibility
10. In cleaning, Examples of tasks housekeepers are expected to do are the following except
which one?
A. changing of linens and toiletries
B. cleaning the bathroom of guest rooms
C. dusting surfaces
D. Touching and moving guest personal items
11. Being in tune with others feelings and needs.
A. Adaptability C. Self – awareness
B. Relationship management D. Social awareness
12. Ability to choose the best course of action in situations while considering needs and
perspective of others.
A. Ability to mange conflict C. Ability to solve problems
B. Ability to listen D. Flexibility
13. The ability to cope with change.
A. Adaptability C. Self – awareness
B. Relationship management D. Social awareness
14. This means that the room is occupied and has been cleaned and made up.
A. OC B. VR C. HSUD D. OOO
15. The room is reserved but the guest did not show up or has not arrived.
A. BLO B. NS C. HU D. SO
16. A house work that need to be done at regular interval.
A. House Cleaning B. Home chores C. Housekeeping D. Responsibilities
17. Refers to the upkeep maintenance of cleanliness and orderliness in the house, lodging
establishments such as hotel, inn, dormitory or even the hospitals.
A. House Cleaning B. Home chores C. Housekeeping Responsibilities
18. The valet should possess this personal characteristics, except which one?
A. Etiquette and good manners
B. Politeness and civility
C. Honesty and dedication
D. Biased and prejudice disposition
19. Which of the following is a bedroom amenity?
A. Hot and cold water
B. Hair dryer
C. Bedside alarm clock
D. Shampoo
20. Which of the following is NOT a Valet’s responsibility?
A. Greet guests of the establishment.
B. Assist with unloading guests' luggage.
C. Cleaning the hotel rooms
D. Park cars safely.
21. It is the standard operating procedures for cleaning balcony/patio except:
A. wipe down rocking or sitting chairs and table
B. report any damage to the supervisor
C. clean the door tracks appeared on the floor
D. spray wall railings
22. It is a preparation for turn down service except:
A. clear departure rooms as per hotel requirements
B. Check the floor corridor for tidiness
C. straighten the pillow case and place it neatly on the bed, making sure that the pillow
case opening is facing inwards
D. take out trolley with linen and amenities
23. It is the size of a bath rug.
A. 25'' x 45 '' B. 24' x 42 '' C. 36'' x 62 '' D. 26'' x 62 ''
24. It is the standard operating procedure for cleaning the lifts (elevator) except:
A. clean all ashtrays into the trash assuring no cigarettes are burning
B. call the elevator on the ground
C. put appropriate sign board in it
D. wipe the lift doors
25. It is a following point in closing the shift formally except:
A. clean the toilet brushes with hot water for ten minutes every week
B. rinse mops in light detergents, and hang for drying
C. sign off the shift
D. make the bed using fresh bed linen
26. It is used for scrapping embedded dirt and candles that stick to the floors.
A. putty knife/ scrappers
B. tongs
C. sponges
D. grouting
27. It is a standard operating procedure for setting the chamber maid's trolley.
A. take the trolley to the assigned duty floor
B. place the linen for different purpose separately
C. record the number and types of the items loaded in the trolley for the rooms
D. work for five seconds to hear the guest's response
28. This extractor is used when the carpet is heavily soiled. It penetrates into the inner
surfaces of the carpet and removes embedded soil or dirt.
A. hydro vacuum cleaner
B. carpet extractor
C. floor polisher
D. carpet sweeper
29. It is meant for brushing away dust from rough spaces as rattan, wicker-work, etc.
A. grouting brush
B. polishing cloths
C. hand brushes
D. duster
30. All are standard operating procedures for cleaning the front office and lobby except:
A. control the ventilation
B. clean and restore them to proper places
C. dust and polish any vases, paintings and art pieces
D. clear the dustbins near front office clerk
31. A person who is responsible for administering maintenance and for insuring that
everything is in order.
A. Housekeeper
B. Cashier
C. Mechanic
D. Survillance
32. The following are the responsibilities of a housekeeper except which one?
A. maintains cleanliness
B. keeps the ares free from hazards
C. Tow cars
D. Iron clothes
33. The a ability to be open to new and different way of doing things
A. Flexibility
B. Ability to solve problems
C. Ability to communicate
D. Ability to manage conflict
34. Being able to mange and handle differences in opinions and always seeking win-win
resolutions
A. Flexibility
B. Ability to solve problems
C. Ability to communicate
D. Ability to manage conflict
35. Being able to speak with clarity and directness and at the same time being sensitive to the
end of the receiver.
A. Flexibility
B. Ability to solve problems
C. Ability to communicate
D. Ability to manage conflict
36. Ability to choose the best course of action in situations while considering needs and
perspective
A. Flexibility
B. Ability to solve problems
C. Ability to communicate
D. Ability to manage conflict
37. The ability to cope with change
A. Adaptability
B. Self - Awareness
C. Social awareness
D. Relationship management
38. Being in tune with others’ feelings and needs
A. Adaptability
B. Self - Awareness
C. Social awareness
D. Relationship management
39. The ability to build relationship based on mutual trust and respect
A. Adaptability
B. Self - Awareness
C. Social awareness
D. Relationship management
40. Being aware of your own values, needs and emotions and their impact to your behavior
A. Adaptability
B. Self - Awareness
C. Social awareness
D. Relationship management
41. Which of the following is a bathroom amenity?
A. Kittle
B. Hair dryer
C. Bedside alarm clock
D. Blender
42. the following are example of ways of handling guest complaint.
A. Monitor the progress of the corrective action.
B. Follow up
C. Don't promise the impossible, and don't exceed your authority.
D. Do not show a personal interest in the problem
Directions:
Match column A with column B. Choose the proper way of answering the clients over
the phone instead of answering in slang or clichés.
A B
43. “see ya” A. “ Thank you for calling”
45. “Uh-uh/Yeah” B. “Could you hold for one moment please?”
46. “Just a second” C.“ One moment please”
47. “I don’t know” D. “ We will send it to your room immediately”
48. “ Hold on” E. “ I’m not quite sure, but I will find for you”
Prepared by:
RHEA D. BADON Check by:
Subject Teacher
MARIA FARINA G. CALUMBA
Master Teacher I
TLE, Subject Coordinator
Approved by:
JOSEPHINE N. JAMANDRON
Principal II
