Portfolio 6 – Personal Traits 1
1. Hospitality and Customer Service – I always maintain a welcoming and friendly attitude
towards guests. For example, when assisting a guest during my work immersion, I greeted
them warmly and provided directions to their room with a smile.
2. Professionalism – I present myself well, wear proper attire, and follow company
standards. During a hotel training session, I ensured my uniform was neat, and I addressed
guests respectfully at all times.
3. Attention to Detail – I focus on small details to ensure guests have a great experience.
When setting up a hotel room, I checked that everything was perfectly arranged and clean
before the guest arrived.
4. Teamwork – I work well with colleagues to ensure smooth hotel operations. While
assisting in the housekeeping department, I coordinated with my team to clean rooms
efficiently and restock supplies.
Portfolio 7– Personal Traits 2
1. Adaptability – I quickly adjust to different situations in a hotel setting. For instance, when
a guest requested a room change, I remained calm and assisted them in finding a better
option.
2. Multitasking – I handle multiple responsibilities without compromising quality. While
working at the hotel front desk, I answered phone calls, assisted guests with check-ins, and
processed payments efficiently.
3. Problem-Solving – I resolve guest issues with patience and efficiency. One time, a guest
had trouble with their room key, so I immediately contacted the maintenance team and
reassured the guest while resolving the issue.
4. Time Management – I complete tasks promptly to ensure hotel operations run smoothly.
For example, I followed a strict schedule when delivering room service, ensuring food
arrived hot and on time.
PORTFOLIO ENTRY NO. 8 JOB INTERVIEWS
These qualities help in providing excellent service, maintaining a positive reputation
for the hotel, and ensuring guest satisfaction.
1. Tell me about yourself?
"My name is April Rose Selvino, and I am a dedicated and hardworking
individual with a strong passion for hospitality and customer service. I recently
completed my studies in [Hospitality Management/Tourism or relevant course] and
have gained experience in customer service roles where I developed excellent
communication and problem-solving skills. I enjoy interacting with people and
ensuring they have a pleasant experience, which is why I am excited about the
opportunity to work at your hotel. I am a fast learner, detail-oriented, and
committed to maintaining high service standards."
2. Why do you want to work in our hotel?
"I admire your hotel’s commitment to excellence in hospitality and customer
satisfaction. Your reputation for providing outstanding service and maintaining a
welcoming environment aligns with my personal values and career goals. I want to
be part of a team that prioritizes guest experience, and I believe my skills in
customer service, teamwork, and attention to detail would allow me to contribute
positively to your hotel’s success."
3. How do you handle difficult guests?
"I remain calm, professional, and empathetic when handling difficult guests. If
a guest has a complaint, I listen carefully, acknowledge their concerns, and do my
best to find a solution that satisfies them. If necessary, I would involve my
supervisor to ensure the issue is resolved efficiently. My goal is always to make the
guest feel heard and valued while maintaining the hotel's service standards."
4. What do you know about our hotel?
"Your hotel is known for its excellent customer service, comfortable
accommodations, and commitment to guest satisfaction. I appreciate how your
team focuses on creating a welcoming and memorable experience for guests. I have
also researched your services and amenities, and I admire your dedication to
maintaining high-quality hospitality standards."
5. How would you handle a situation where a guest demands a service that is not
available?
"I would politely inform the guest that the service is currently unavailable
and, if possible, offer an alternative. For example, if a specific room type is not
available, I would suggest a similar option. If no alternative exists, I would express
my regret and reassure the guest that I will do everything possible to make their
stay enjoyable. Providing excellent customer service, even in difficult situations, is
always my priority."
6. What do you think is the most important skill for a hotel employee?
"I believe that excellent customer service is the most important skill for a
hotel employee. Ensuring that guests feel welcome, valued, and comfortable is
essential in the hospitality industry. In addition, good communication, problem-
solving, and teamwork skills are also crucial for handling guest requests and
maintaining a positive work environment."
7. Can you work flexible hours, including weekends and holidays?
"Yes, I understand that the hospitality industry requires flexibility, and I am
willing to work different shifts, including weekends and holidays, to meet the hotel's
needs."
8. How do you ensure cleanliness and organization in your work area?
"I follow standard cleaning and organizational procedures to ensure that my
work area is always neat and presentable. I also make use of checklists to track my
tasks and maintain hygiene and safety standards. Keeping the hotel environment
clean and organized is essential for creating a positive experience for guests."
9. What would you do if you saw a co-worker not following hotel policies?
"If I notice a co-worker not following hotel policies, I would first assess the
situation. If it’s a minor issue, I might politely remind them of the policy. If it’s
something more serious that could impact guest experience or hotel reputation, I
would report it to my supervisor to ensure it is handled appropriately. It’s important
that all staff work together to maintain the hotel's high standards."
10. Why should we hire you?
"You should hire me because I am passionate about hospitality and
committed to providing excellent customer service. I have strong communication
skills, a positive attitude, and the ability to work well under pressure. I am also a
quick learner and always eager to improve my skills. I believe I can contribute to
your hotel’s success by ensuring guests have a memorable and enjoyable
experience."
PORTFOLIO ENTRY NO. 2- APPLICATION LETTER
January 08, 2025
Kevin Tsang
Director Manager
Makati Avenues
Sir:
Greetings of Peace and Love!
I would like to apply as a Hotel Receptionist in your prestigious company.
As a highly competent hotel and hospitality professional, I would bring
A service focused and hardworking attitude role.
I am a graduate of Bachelor of Science in hospitality management at Iloilo science
and technology University. I believed that the skins and knowledge I gained from
my studies make me fully equipped to become an effective hotel receptionist
I would appreciate the opportunity to discuss my qualifications for the vacant
position I am applying for in greater details in person at your earliest convenience.
Thank you for your effort and time.
Respectfully yours,
APRIL ROSE SELVINO
APPLICANT
PORTFOLIO ENTRY NO. 9- REFLECTING MY
PORTFOLIO
REFLECTION IN CREATING MY PORTFOLIO
Creating my portfolio has been a meaningful and insightful journey. It allowed me to
showcase my skills, experience, and growth in a structured and professionals manner.
Throughout the process, I gained a deeper understanding of my strengths, areas for
improvement, and the importance of presenting my work effectively. One of the most
rewarding aspects of building my portfolio was organizing my work in a way that
highlights my accomplishment. Selecting the best pieces to include required me to
reflect on my progress and achievements, reinforcing my confidence in my abilities.
Additionally, designing and structuring the portfolio improved my attention to detail and
creativity, ensuring that it was both visually appealing and easy to navigate. However,
the process was not without challenges. Choosing the most relevant content and refining
each pieces to meet professionals standards required time and effort. I also has to
consider how to present my work in a way that reflects my personal brand and aligns
with my career goals. Despite these challenges, I found that the experience helped me
developed better self-discipline and organization skills. Overall, creating my portfolio was
a valuable experience that not only showcased my work but also allowed me to reflect
on my growth. It has prepared me for future opportunities by giving me a tool to present
my skills confidently. Moving forward, I plan to continuously update my portfolio to
reflect my ongoing learning and achievements.
