APPLICATION ENGINEER INTERN

(ES-456: Internship Report)

Submitted in partial fulfillment of the requirement
for the award of the degree of

BACHELOR OF TECHNOLOGY
IN
ELECTRONICS AND COMMUNICATION
ENGINEERING
Submitted by

SAJAL KANDPAL
Enrollment no.: 00914802821

Under the supervision of

MS. SHALU JINDAL
ASSISTANT PROFESSOR, MAIT

DEPARTMENT OF ELECTRONICS AND

COMMUNICATION ENGINEERING

MAHARAJA AGRASEN INSTITUTE OF TECHNOLOGY

Sector 22, Rohini, Delhi
Affiliated to
GGSIPU University, Dwarka, Delhi
May 2025
 DECLARATION

This is to certify that the material embodied in this Internship Report titled “Application
Engineer Intern” being submitted in the partial fulfillment of the requirements for the award
of the degree of Bachelor of Technology ([Link].) in Electronics and Communication
Engineering is based on my original work. It is further certified that this Internship work has
not been submitted in full or in part to this university or any other university for the award of
any other degree or diploma. My indebtedness to other works has been duly acknowledged at
the relevant places.

Sajal Kandpal
Enrollment No.: 00914802821

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 OFFER LETTER

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 CERTIFICATE FROM THE COMPANY

This is to certify that Sajal Kandpal (Enrollment No. 00914802821) has undertaken internship at
Newgen Software Technologies Limited, B-19, Sector 132, Noida 201304, UP India from 17 th
February, 2025 to 9th May, 2025 under the supervision and guidance of Ms. Nidhi Ojha, Executive
HRD.

Ms. Nidhi Ojha,

Executive HRD,
Newgen Software Technologies Limited

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 Maharaja Agrasen Institute of Technology
Department of Electronics and Communication
Weekly Logbooks

Details of the Student Details of the Organization

Name: SAJAL KANDPAL Name and address of organization:

Roll No.: 00914802821 Newgen Software Technologies Limited, B-19,
Branch and Semester: ECE, 8th Semester Sector-132, Noida(U.P.), India
Mobile No.: +91-8527440939 Domain: IT
E-mail ID: [Link]@[Link] Name of Mentor: Ms. Nidhi Ojha
Designation: Executive HRD

Student Performance Record

Number of
days Number of
Week Scheduled days Tasks covered by the student
for the attended
Internship

Objective: To get oriented with Newgen’s corporate profile,

policies, products, technologies and to understand my role as an
Application Engineer Intern.

Activities:
 Attended the Kick-Off and “Know Myself” sessions,
covering the NBSO plan and program overview.
 Participated in “Welcome Session & Interaction with
Delivery Leader” and “Campus to Corporate” to set
expectations and meet senior mentors
Week 1  Learned about Newgen’s Diversity, Equity & Inclusion
(17/02/2025 - 5 5
21/02/2025)
policy—key DEI features, case studies, and fostering an
inclusive workplace
 Explored Newgen’s product suite—its low-code digital
transformation platform, process automation, content
services and communication management capabilities
 Covered Information Security (ISMS), PCI-DSS and
GDPR frameworks in the “Each Time Every Time” quality
session
 Reviewed HR policies, organizational structure, roles &
responsibilities
 Clarified my internship role, responsibilities, and the range
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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 of Newgen’s clients
Objective: To become proficient in HTML and CSS fundamentals
for building both static and dynamic web pages

Activities:
 Introduced to HTML: page structure, common tags
(headings, paragraphs, lists) and semantic elements.
 Built a small HTML page incorporating images, audio,
tables and forms.
Week 2  Explored advanced HTML elements and frames to
(24/02/2025 - 5 5
28/02/2025)
enhance page layout
 Hands-on assignment: created a multi-section web page
demonstrating different HTML tools
 Learned CSS basics: selectors, syntax, and integration with
JavaScript
 Practiced styling: changing colours, fonts, borders and
applying dynamic CSS effects
 Completed mini-project: developed a small website
integrating HTML and CSS concepts
Objective: To gain working knowledge of JavaScript and AJAX
for client-side scripting in web applications.

Activities:
 Covered core JavaScript: variables, arrays, loops,
conditional statements and functions
 Understood equality operators and error handling
 Manipulated the DOM: getElementById, innerHTML,
Week 3 event handling and date/time objects.
(03/03/2025 - 5 5  Explored JSON fundamentals and performed AJAX calls
07/03/2025) for asynchronous data retrieval.
 Reviewed jQuery syntax for DOM traversal and
manipulation
 Practiced using JavaScript methods: length, indexOf,
substr, replace, toUpperCase, parseInt, [Link],
[Link], etc.
 Completed a comprehensive hands-on assignment
covering all topics

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 Objective: To build a strong foundation in Java programming and
object-oriented concepts for application logic.

Activities:
 Learned Java basics: classes, objects, constructors, static,
method overloading/overriding, and access modifiers
Week 4  Explored abstract classes, interfaces, final keyword, and
(10/03/2025 - 5 5
exception handling (try, catch, finally, throw)
14/03/2025)
 Worked with Java Collections: ArrayList, LinkedList,
HashMap and iterators
 Manipulated strings: length(), charAt(), compareTo(),
split(), replace(), etc.
 Hands-on GUI: menus, panels, status bars, event handling
(mouse/keyboard) and layout managers

 Implemented JDBC connectivity: CRUD operations on a

database and record navigation
 Completed a sizeable Java assignment integrating core and
GUI components

Objective: To master MS SQL Server and RDBMS concepts for

efficient data storage, retrieval and manipulation.

Activities:
 Studied SQL basics: SELECT, INSERT, UPDATE,
DELETE, WHERE, ORDER BY, GROUP BY, HAVING
Week 5  Explored advanced SQL: joins (INNER, LEFT, RIGHT),
(17/03/2025 - 5 5 subqueries, UNION, CASE statements and window
21/03/2025) functions
 Created and managed tables, constraints (PRIMARY
KEY), indexes, views, stored procedures, triggers and
cursors
 Learned transaction control: BEGIN TRAN, COMMIT,
ROLLBACK and isolation levels
 Performed backup and recovery, imported data from
CSV/Excel, and managed user roles & permissions

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 Objective: To begin hands-on product training on Newgen’s
OmniDocs ECM solution and understand its architecture and
modules.

Activities:
 Completed OmniDocs full-product training within the
Enterprise Content Management (ECM) suite
 Studied OmniDocs architecture: site, volume, PN file
structure and data integrity mechanisms
Week 6  Explored the Admin Module: user management, web APIs
(24/03/2025 - 5 5
28/03/2025)
(e.g. ngoAddDocument), data classes, LDAP sync and
reporting
 Learned the Web Module: document search criteria
(data-class search vs. normal search), workitem/process
folder hierarchy
 Understood OSA wrapper usage in the application and key
database tables (PDBDocument) for document storage
 Set up and configured a practice instance; completed
assignment to implement core OmniDocs functionalities

Objective: Understand Newgen’s iBPS (Intelligent Business

Process Suite) platform, its components, and master the Process
Designer module.

Week 7 Activities:
(31/03/2025 - 5 5  Explored iBPS as part of Newgen’s BPM product line—a
04/04/2025) low-code, high-performance digital platform
 Reviewed core components: OmniApp, Process Client,
Process Designer, ORM (Object Rights Management),
OFServices, BAM, MDM, BRMS, iForms
 In the Process Designer tab: built a notification-creation

workflow, using workdesk, swimlanes, start/end events

and various gateways
 Modeled flows in both Abstract view (vertical milestone
view) and BPMN view (arrow-based routing)
 Configured queue management to assign user rights at
each workstep
 Queried and practiced on key iBPS database tables (e.g.,
WFINSTRUMENT, PROCESSDEF)
 Managed versions via check-in/check-out, deployed and
enabled the process, and set up triggers and email
templates
Objective: Gain proficiency in iBPS’s iForms module for low-
code form design and integration within workflows.

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 Activities:
 Designed a bank account-opening form—mapped queue,
complex and external variables for data storage
 Integrated form attachments across different worksteps in a
workflow
 Worked on iBPS SP3_0.0.1 version—demonstrated its
low-code customization capabilities
 Wrote custom Java/JavaScript snippets using
Week 8 executeServerEvent for bespoke functionality
(07/04/2025 - 5 5
 Performed L1 and L2 analysis for DEV, SIT, UAT,
11/04/2025)
Pre-Prod and Prod—troubleshot slowness with optimized
queries
 Developed a multi-step portal application and fragmented
forms for better UX and reusability
 Implemented theme/design settings, search controls,
dropdown master data, conditional routing, document-
rights mapping, and queue-variable updates
 Drafted the underlying database schema supporting form
data

Objective: Learn Business Activity Monitor (BAM) for creating,

scheduling and managing operational reports and dashboards.

Activities:
 Reviewed 30+ default reports in BAM and configured new
ones via SQL/database queries
 Built drill-down reports (parent-child table mappings);
Week 9 exported outputs as CSV, TXT and HTML
(14/04/2025 – 5 5
 Differentiated general, hidden and trend reports; formatted
18/04/2025)
reports as tabular, chart, pie and bar
 Implemented batching, grouping, categories and
formatting options
 Created dashboards with tabs, templates, alerts and
auto-refresh settings
 Added reports to dashboards with mandatory/basic filters
 Automated report delivery via BAM Scheduler and triggers

(email, OmniDocs, file-target)

Objective: Use iBPS Master Data Management (MDM) to create

and manage database tables through the UI, enforcing governance.

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 Activities:
 Created, modified and deleted tables via MDM UI—
ensured primary-key constraints were met
Week 10  Imported existing database tables; extracted bulk data and
(21/04/2025 - 5 5
managed history/audit trails
25/04/2025)
 Configured Maker-Checker workflows: defined rights and
approvals at global and table levels
 Performed table export/import (CSV), search operations
and bulk operations
 Explored MDM’s DB structure, table versioning and
user-permission models
Objective: Implement Business Rule Management System
(BRMS) for defining, testing and deploying enterprise rules.

Activities:
 Defined input/output entities (e.g., age, pincode, eligibility
flag) as rule building blocks
 Created decision and English rules; designed rule flows to
Week 11 control execution order
(28/04/2025 - 5 5  Integrated BRMS packages into SOAP/REST services and
02/05/2025) as POST-only APIs
 Managed rule repositories: creation, check-in/check-out,
audit history, versioning and rights
 Tested and deployed rule packages; used external
functions, queries and checker queues
 Imported/exported rule packages and configured package
preferences

Objective: Design, develop and consume RESTful APIs to

connect OmniDocs and iBPS functionalities.

Activities:
 Defined clear API endpoints with appropriate HTTP
methods (GET, POST) and request/response formats
 Implemented APIs in Java with robust data validation
Week 12 (mandatory fields, error handling)
(05/05/2025 - 5 5
 Simulated screening logic against sanctions/PEP lists;
09/05/2025)
crafted meaningful JSON error responses
 Ensured consistency in response structure and data types;
handled edge cases with proper HTTP status codes
 Wrote unit and integration tests for coverage and
robustness
 Organized code modularly, added
documentation/comments, and adhered to coding
conventions

 Completed a REST API assignment: accepted POST

requests with personal data, ran mock screening logic, and
returned structured match results

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
Ms. Nidhi Ojha,
Executive HRD,
Newgen Software Technologies Limited

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 Maharaja Agrasen Institute of Technology
Department of Electronics and Communication
Monthly Performance Report

Details of the Student Details of the Organization

Name: SAJAL KANDPAL Name and address of organization:

Roll No.: 00914802821 Newgen Software Technologies Limited, B-19,
Branch and Semester: ECE, 8th Semester Sector-132, Noida(U.P.), India
Mobile No.: +91-8527440939 Domain: IT
E-mail ID: [Link]@[Link] Name of Mentor: Ms. Nidhi Ojha
Designation: Executive, HRD

Student Performance Record

Number of
days Number of
Tasks scheduled for the Tasks covered by the Signature
Scheduled days
student student of Mentor
for the attended
Internship

 Successfully
completed
onboarding
 Orientation to modules including
company policies, HR, ISMS, and
DEI, and ISMS DEI
protocols  Understood the
 Introduction to low- basics of
code development Newgen’s low-
February platforms and code platform and
(17/02/2025 - 10 10 project workflows its application in
28/02/2025)
 Front-end real-world
development using enterprise
HTML, CSS, solutions
JavaScript, AJAX,  Successfully
and jQuery completed
technology
training with
scheduled
assignments
in
front-end
DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING xi
 development
(HTML, CSS, JS,
AJAX, jQuery)

 Java programming  Successfully

with OOPs and completed
JDBC concepts technology
 SQL database training with
handling and query scheduled
building assignments in
 Product training on Java (OOPs,
March OmniDocs ECM JDBC), and SQL
(01/03/2025 - 21 21 and administration (queries, joins,
31/03/2025) modules procedures).
 Process modeling  Understood
with iBPS OmniDocs
workflows and architecture
event triggers and  Modeled real-
Development of world business
smart forms using processes with
iForms BPMN in iBPS

 Created reports
with BAM
 Dashboard creation
including
and performance
dashboards
monitoring with
and automated
BAM
reporting
April  Implementation of
 Implemented
(01/04/2025 – 22 22 master data
master data
30/04/2025) management using
handling using
iBPS MDM
MDM features in
 Rule definition and
iBPS
deployment using
 Defined and
BRMS
deployed
business
rules using BRMS
 Development and
 Successfully
integration of mock
integrated and
REST APIs
May tested mock REST
 Joined the Central
(01/05/2025- 7 7 APIs
Implementation
09/05/2025)  Implementation of
Group of Newgen
Newgen Product
for Product
on live projects
Implementation

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING xii

Ms. Nidhi Ojha,
Executive HRD,
Newgen Software Technologies Limited

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING xii

i
 Maharaja Agrasen Institute of Technology
Department of Electronics and Communication
Feedback from the industry supervisor/ mentor

Details of the Student Details of the Organization

Name: SAJAL KANDPAL Name and address of organization:

Roll No.: 00914802821 Newgen Software Technologies Limited, B-19,
Branch and Semester: ECE, 8th Semester Sector-132, Noida(U.P.), India
Mobile No.: +91-8527440939 Domain: IT
E-mail ID: [Link]@[Link] Name of Mentor: Ms. Nidhi Ojha
Designation: Executive HRD

Sajal can improve on his interpersonal skills and confidence. However, he has a good
project understanding and is punctual.

Name of the mentor: Ms. Nidhi Ojha

Date: 06-05-2025
Signature of the
mentor:

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING xiii

 CERTIFICATE FROM THE INSTITUTE

This is to certify that the work embodied in this Internship Report titled “Application
Engineer Intern” being submitted in the partial fulfillment of the requirements for the award
of the degree of Bachelor of Technology in Electronics and Communication Engineering, is
original and has been carried out by Sajal Kandpal (Enrollment No. 00914802821) under
my supervision and guidance.

It is further certified that this Internship work has not been submitted in full or in part to this
university or any other university for the award of any other degree or diploma to the best of
my knowledge and belief.

Ms. Shalu Jindal Prof. Sunil Kr. Mathur Dr. Amit Gautam
Assistant Professor HOD, ECE Assistant Director
ECE, MAIT MAIT CDC, MAIT

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 ACKNOWLEDGEMENT

I would like to take this opportunity to sincerely thank everyone who has contributed to the
successful completion of my internship and the development of this report.
First and foremost, I am profoundly grateful to Newgen Software Technologies Limited for
granting me the opportunity to intern with their esteemed organization. I extend my heartfelt
thanks to the entire team for welcoming me warmly and providing a professional and
supportive environment for learning. Their continuous encouragement and willingness to
share knowledge played a pivotal role in enhancing my practical skills and understanding of
the industry. I am especially thankful to my mentor, Ms. Nidhi Ojha, for his exceptional
mentorship, patient guidance, and constructive feedback throughout the internship period.
I am also deeply thankful to the faculty of Maharaja Agrasen Institute of Technology for
equipping me with the academic foundation that enabled me to navigate this internship with
confidence and clarity.
My sincere appreciation also goes to my peers and fellow interns, whose collaboration,
shared learning, and constant motivation made this journey both enjoyable and enriching. I
would also like to express gratitude to the mentors and seniors who generously shared their
insights and experiences, helping me gain broader perspectives and refine my professional
approach.
This internship has been a truly transformative experience, and I am immensely grateful to
everyone who made it possible.

Sajal Kandpal
Enrollment Number: 00914802821
8E1

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 ABSTRACT

This report encapsulates my professional learning experience during my internship at

Newgen Software Technologies Limited, a global leader in digital transformation platforms.
The internship began with comprehensive onboarding—orientation and in-depth product
training on key Newgen solutions such as OmniDocs (Enterprise Content Management),
OmniScan (Document Capture), and the Intelligent Business Process Suite (iBPS), including
its BRMS, BAM, and MDM components. Through interactive sessions and real-world use-
case discussions, I gained a theoretical foundation in workflow automation, content
management, and intelligent decision-making.

Building on this groundwork, I progressively designed and developed end-to-end business

processes using iBPS tools: crafting process flows in Process Designer; developing dynamic,
role-aware iForms; configuring Business Activity Monitoring dashboards; setting up Master
Data Management tables; and implementing business rules via the BRMS. I extended
platform capabilities by writing custom JavaScript utilities and invoking backend Java logic
through ExecuteServerEvent functions. Key contributions included creating complex
database schemas, mapping data to process variables, and deploying processes on OFServer.

Further, I was responsible for configuring event-based interactions between the form and
backend logic, including property associations and role-based access control. This internship
enhanced my practical skills in configuring event-based interactions within a BPM
framework, deepened my understanding of enterprise software, and strengthened my
capabilities in team collaboration, problem-solving, and adaptive learning in a corporate
setting.

Overall, the experience provided a synergistic blend of structured learning and hands-on
exposure, significantly enriching both my technical foundation and professional growth.

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DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
 TABLE OF CONTENTS
Page No. (in Roman)
Declaration i
Offer Letter ii
Certificate from the Company iii
Weekly Logbook iv-ix
Monthly Logbook x-xii
Performance feedback from the Company xiii
Certificate from the Institute xiv
Acknowledgement xv
Abstract xvi
Page No.(in numeric)
CHAPTER 1: ABOUT THE COMPANY 1-2
1.1 Introduction 1
1.2 Profile of the Company 1
CHAPTER 2: INTRODUCTION OF THE INTERNSHIP 3-4
2.1 About the Internship 3
2.2 Objectives of the Internship 3
2.3 Roles and Responsibilities 3
CHAPTER 3: INTERNSHIP ACTIVITIES 5-9
3.1 Task Description 5
3.2 Tools/Technologies/Platforms Used 5
3.3 Technical Application 6
3.4 Challenges Faced 6
CHAPTER 4: CONTRIBUTION TO THE ORGANIZATION 10-13
4.1 Designing User-Facing Forms with IForms 10
4.2 Implementing validation and Dynamic Behaviors 10
4.3 Configuring Workflows in Process Designer 11

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING xvii

4.4 Debugging Front-end and Back-end Connectivity 11
4.5 Engaging in Collaborative Assignments and Peer Reviews 12
4.6 Mastering Core Systems and Tools 12
4.7 Conclusion and Overall Internship Impact 13
CHAPTER 5: LEARNING AND DEVELOPMENT 14-16
5.1 Bridging theory and real-world Applications 14
5.2 Strengthening web development fundamentals 14
5.3 Mastering backend development with SQL and Java 15
5.4 Exploring Newgen’s Proprietary Enterprise Tools 15
5.5 Gaining insights into BAM, BRMS and MDM 16
5.6 Enhancing soft skills and professional competence 16
5.7 Conclusion: Holistic Growth and Industry readiness 16
CHAPTER 6: SUMMARY AND CONCLUSION 17-20
6.1 Overview of the Internship Experience 17
6.2 Key Learnings from the Internship 17
6.3 Personal Growth 19
6.4 Reflection on Challenges Faced 19
6.5 Conclusion 20
CHAPTER 7: SUGGESTIONS FOR IMPROVEMENT 21-25
7.1 Enhancement of Onboarding Process 21
7.2 Improved Documentation and Knowledge Sharing 22
7.3 Streamlining Communication Channels 22
7.4 More hands on experience with Real-time projects 23
7.5 Feedback and Performance evaluation system 23
7.6 Exposure to emerging technologies 24
7.7 Strengthening the internship program’s brand and networking opportunities 24
7.8 Conclusion 25
BIBLIOGRAPHY 26

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING xviii

 LIST OF FIGURES

Figure No. Figure Title Page No.

Fig 1.1 Newgen Official Website 2

Fig 3.1 OmniApp Login Page 7

Fig 3.2 BPMN view of a Process 8

Fig 3.3 iForms Snippet 8

Fig 3.4 iForms Snippet 9

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING xix

 CHAPTER 1
ABOUT THE COMPANY

1.1 INTRODUCTION

Newgen Software Technologies Ltd. is a leading global provider of digital transformation

platforms that help businesses manage process, content, and communication. Founded in
1992 and headquartered in New Delhi, India, the company has established itself as a pioneer
in building software solutions that streamline complex business operations. Newgen has a
global footprint with a presence in over 60 countries, serving clients across industries such
as banking, financial services, insurance, healthcare, government, and shared services.

Newgen is renowned for its innovative and future-ready solutions that enable organizations
to respond quickly to market demands. The company emphasizes agility, scalability, and
compliance in its offerings, helping enterprises to modernize legacy systems and embrace
digital- first strategies. Newgen’s platforms are powered by AI, machine learning, and low-
code development capabilities, allowing rapid implementation and operational efficiency.

Newgen’s clientele includes several Fortune 500 companies and government organizations.
Its products have received accolades from analysts like Gartner and Forrester for their
flexibility, ease of use, and performance.

1.2 PROFILE OF THE COMPANY

Newgen offers an integrated suite of products under its flagship platform – NewgenONE
Digital Transformation Platform. This unified platform combines the power of :

● Business Process Management (BPM) through iBPS

● Enterprise Content Management (ECM) through OmniDocs

● Customer Communication Management (CCM) through OmniOMS

These core platforms are further enhanced by low-code application development

capabilities, artificial intelligence (AI), robotic process automation (RPA), intelligent
document processing (IDP), and advanced analytics.

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 1

Key Products and Solutions:

● NewgenONE: All-in-one platform for digital transformation

● iBPS: Process modeling, automation, and optimization

● OmniDocs ECM: Centralized document and records management

● OmniOMS CCM: Personalized customer communication

● LumYn: GenAI-powered platform for hyper-personalized experiences

● Low-code Development Platform: Build enterprise applications

● Banking: Loan origination, account opening, trade finance

● Insurance: Claims processing, underwriting

● Healthcare: Patient records management, onboarding

● Government: Case and document management, correspondence tracking

● Shared Services: Finance, HR, and procurement automation

Newgen is a publicly listed company on the National Stock Exchange (NSE) and Bombay
Stock Exchange (BSE). With its commitment to continuous innovation and customer-
centricity, Newgen stands as a trusted partner for digital transformation initiatives worldwide.

Fig 1.1 – Newgen Official Website (Source: [Link]

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 2

 CHAPTER 2

INTRODUCTION OF THE INTERNSHIP

2.1 ABOUT THE INTERNSHIP

The internship was conducted at Newgen Software Technologies Ltd., where I held the
position of Application Engineer Trainee. It was a full-time, hands-on learning experience
intended to bridge academic knowledge with real-world software development. During the
internship, I had the opportunity to work with enterprise-grade platforms and tools,
contribute to actual product development, and engage in agile practices followed by the
organization.

The internship was designed to introduce interns to foundational web technologies,

including HTML, CSS, JavaScript, SQL, and Java, followed by hands-on exposure to
enterprise software platforms developed by Newgen. Interns participated in structured
orientation programs, workshops, and live product usage to align theoretical learning with
practical industry applications.

2.2 OBJECTIVES OF THE INTERNSHIP

The internship aimed to:

● To provide real-time exposure to enterprise software development and digital

workflow management systems.
● To enhance technical competencies in web development technologies and database
handling.
● To develop familiarity with core Newgen products such as OmniDocs, iForms, and
iBPS.
● To understand end-to-end document lifecycle management and business process
automation.

● To build teamwork, communication, and problem-solving skills through

collaborative tasks and tech buddy sessions.

2.3 ROLES AND RESPONSIBILTIES

● Attend technical training sessions on HTML, CSS, JavaScript, SQL, and Java.

● Participate in product training including OmniDocs, OmniApps, iForms, BAM,

BRMS, & MDM.

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 3

 ● Engage in assignment solving, tech buddy discussions, and internal evaluations.

● Implement small projects using CSS, JavaScript DOM, SQL queries, and Java GUI.

● Design and test business forms (iForms) and workflows using iBPS and process
designer.

This experience helped solidify my technical foundation while introducing me to real-world

practices and enterprise development workflows. The exposure to live systems and
proprietary platforms offered an unparalleled learning curve in software engineering.

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 4

 CHAPTER 3

INTERNSHIP ACTIVITIES

3.1 TASK DESCRIPTION

The internship at Newgen Software Technologies Ltd. was divided into multiple structured
phases spread across three months, focusing on both foundational technical training and
practical enterprise-level tool implementation.

In the initial phase, the primary tasks included building strong web development
fundamentals. Activities comprised structured training sessions and small projects in HTML,
CSS, JavaScript, SQL, and Java. We worked on designing web pages, implementing styling,
scripting interactivity, building SQL queries, and developing Java-based GUI applications
connected with SQL databases.

As we progressed, our tasks shifted towards Newgen’s proprietary platforms. These involved
hands-on assignments in OmniDocs (Document Management System), iForms (form builder
platform), iBPS (workflow automation), BAM (Business Activity Monitoring), BRMS
(Business Rules Management System), and MDM (Master Data Management).

Assignments included designing digital forms, mapping workflows, configuring business

rules, building dashboards, participating in tech buddy sessions, and undertaking evaluations.
We also engaged in a capstone project where we implemented complete process simulations
integrating multiple modules.

3.2 TOOLS / TECHNOLOGIES / PLATFORMS USED

Throughout the internship, the following tools, technologies, and platforms were used:

● Web Development Tools:

1. HTML5, CSS3, JavaScript (DOM manipulation, event handling)
2. SQL Server Management Studio (SSMS) - for database management, queries,
and optimization
3. Java (Core concepts, GUI with Swing, JDBC for connectivity)
● Newgen Proprietary Platforms:
1. OmniDocs - Document Management System

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 2. iForms — Low-code form builder platform (with JavaScript and Java custom
coding)
3. Intelligent Business Process Suite (iBPS) - Process design and workflow

3.3 TECHNICAL APPLICATION

The technical concepts acquired were applied across multiple projects and exercises:

● Web Development Application: Created responsive web forms using HTML & CSS,
scripted validation and interactivity using JavaScript, and managed backend data
using SQL queries, stored procedures, and transactions. Developed GUI-based
applications in Java connected to SQL databases using JDBC.
● OmniDocs Application: Practiced document upload, metadata assignment, version
control, access management, and retrieval workflows.
● iForms Application: Designed complex, multi-step forms with field validation,
dynamic behaviors, and backend integration through service calls. Implemented
business logic using embedded JavaScript and Java within forms.
● iBPS Application: Configured digital workflows by mapping process steps, assigning
conditions, transitions, and connecting them to iForms for automation of business
scenarios like leave approvals and service requests.
● BAM & BRMS Application: Created dashboards to monitor process performance
(BAM), and defined dynamic business rules to automate decisions outside the core
application (BRMS). Ensured master data consistency through MDM
implementations.
● Debugging and Deployment: Used Newgen Service Manager for application server
debugging, log monitoring, and troubleshooting front-end/backend integration issues.

3.4 CHALLENGES FACED

Several challenges were encountered and resolved during the internship:

● Conceptual Gaps: Initially, understanding advanced SQL queries (like triggers,

cursors) and JDBC integration with GUIs was complex. However, iterative practice
and mentor sessions helped bridge the gap.
● Platform Familiarization: Newgen’s proprietary tools (OmniDocs, iForms, iBPS) had
steep learning curves due to their enterprise-grade complexity. Navigating large
configurations and understanding dependencies across modules required patience and
continuous experimentation.

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 ● Workflow Design Complexity: Configuring workflows in iBPS and ensuring smooth
integration with iForms posed challenges, especially while mapping role-based
conditions and transitions accurately.
● Debugging and Integration Issues: Troubleshooting SQL connectivity issues in Java
applications, resolving field mapping errors in iForms, and understanding server log
files in Service Manager took considerable effort.
● Time Management: Balancing multiple modules, assignments, and evaluations in
limited timelines demanded efficient time management and task prioritization.

Continuous mentor support, peer discussions in tech buddy sessions, and structured evaluations
enabled overcoming these challenges effectively. These experiences not only refined
technical abilities but also strengthened problem-solving, analytical thinking, and
collaboration skills.

Fig 3.1- OmniApp Log-in Page

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 Fig 3.2 BPMN View of a Process

Fig 3.3 iForms Snippet

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 Fig 3.4 iForms Snippet

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 9

 CHAPTER 4
CONTRIBUTION TO THE ORGANIZATION
During my internship at Newgen Software Technologies Ltd., I had the opportunity to
contribute meaningfully to the organization by assisting in various tasks and activities related
to software development, process optimization, and debugging. Below are the key
contributions I made to the team and organization during my time as an Application Engineer
(Trainee).
4.1 DESIGNING USER-FACING FORMS WITH IFORMS
One of the central aspects of my internship was working with iForms, Newgen’s proprietary
low-code application development platform. The platform is designed to empower
organizations to rapidly build user interfaces that seamlessly integrate with business
processes. My primary responsibility involved designing dynamic, user-friendly forms that
could capture user input and drive process automation.
To accomplish this, I leveraged foundational UI/UX design principles to ensure the forms
were intuitive, responsive, and aligned with user requirements. I incorporated interactive
elements such as dropdowns, radio buttons, and conditional display fields, ensuring that the
user experience was both efficient and error-free. Furthermore, I implemented form-level
scripting using JavaScript to handle events such as on-change, on-click, and on-load,
allowing forms to respond intelligently to user interactions.
This task honed my ability to design scalable and maintainable front-end components while
also deepening my understanding of how front-end applications interact with enterprise
backend services in a low-code environment.

4.2 IMPLEMENTING VALIDATION AND DYNAMIC BEHAVIORS

Beyond form design, I was also entrusted with embedding business logic into these
interfaces. This involved writing validation rules, configuring dynamic field behaviors, and
setting up calculated fields to automate data handling within the forms. For instance, I created
client-side and server-side validations to ensure data integrity and accuracy, such as
mandatory field checks, pattern matching, and conditional validation based on user input.
Additionally, I implemented calculated fields where values were auto-populated based on
other form inputs—enhancing efficiency and reducing manual errors. To do this
effectively, I

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utilized JavaScript functions and, in certain cases, wrote custom business rules that aligned
with enterprise policies.
Through these assignments, I gained firsthand experience in balancing usability with logic
enforcement, an essential skill in enterprise application development. Moreover, it
strengthened my understanding of how well-structured front-end validations can reduce
backend load and improve overall system performance.

4.3 CONFIGURING WORKFLOWS IN PROCESS DESIGNER

Another major area of contribution was in configuring workflows using Newgen’s Process
Designer. This tool allows business analysts and developers to model, automate, and monitor
complex business processes through a visual interface. I worked on mapping various process
stages such as initiation, approval, verification, and completion, each linked with
corresponding iForms interfaces.

This task required a deep understanding of how real-world business processes operate and
how they can be digitally simulated through process flows. I configured tasks, sub-processes,
gateways (decision points), and event handlers to mirror actual organizational workflows. By
working on process mapping, I was able to see how form data flowed between different
stages, how escalations and reassignments occurred, and how audit trails were maintained.

The experience expanded my appreciation for workflow automation and business process
management (BPM), both of which are critical in driving operational efficiency within
enterprises.

4.4 DEBUGGING FRONT-END AND BACK-END CONNECTIVITY

In addition to front-end tasks, I was actively involved in troubleshooting and debugging

issues in front-end and back-end connectivity, particularly within Java-based GUI
applications. I addressed common problems such as failed database connections, data
retrieval inconsistencies, and interface crashes.
Using JDBC (Java Database Connectivity), I explored how Java applications communicate
with relational databases like SQL Server and Oracle. I participated in identifying and
resolving issues such as misconfigured connection strings, improper SQL queries, and
transaction handling anomalies. In some cases, I worked on optimizing queries to enhance
performance and reduce load times.

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This exposure gave me valuable insights into full-stack development and reinforced the
importance of robust integration practices between application logic and data storage
systems. By resolving real-world bugs, I not only strengthened my technical troubleshooting
abilities but also developed patience and analytical thinking required to diagnose and fix
enterprise- grade software systems.

4.5 ENGAGING IN COLLABORATIVE ASSIGNMENTS AND

PEER REVIEWS

Collaboration was an integral part of my internship experience. I participated in Tech Buddy

sessions, where interns and team members collaborated on assignments, conducted peer
reviews, and shared technical insights. These sessions fostered a culture of knowledge
sharing and collective problem-solving.

During these collaborative tasks, I contributed to optimizing logic in assignments related to

Newgen’s Business Rules Management System (BRMS) and Business Activity Monitoring
(BAM) modules. We reviewed each other’s code for efficiency, readability, and adherence to
best practices. These exercises improved my ability to articulate technical concepts clearly,
accept constructive feedback, and work as part of a cohesive team.

Moreover, I gained exposure to tools such as version control systems (Git), task management
platforms (JIRA), and documentation tools that are integral to software project collaboration
in professional environments.

4.6 MASTERING CORE SYSTEMS AND TOOLS

Throughout the internship, I developed proficiency in several core systems within Newgen’s
product ecosystem. Notably, I worked extensively with:

● iBPS (Intelligent Business Process Suite) - to configure end-to-end process workflows

and automate document-intensive operations.
● OmniDocs — Newgen’s enterprise content management platform that integrates
document management, records management, and collaboration features.

My evaluations during periodic assessments reflected a solid understanding of these

platforms, as well as an ability to apply both hands-on development skills and conceptual
knowledge

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effectively. This holistic experience prepared me to contribute meaningfully to digital
solution delivery projects, addressing real-world business challenges through technology.

4.7 CONCLUSION AND OVERALL INTERNSHIP IMPACT

My internship at Newgen Software Technologies Ltd. was an enriching and transformative

experience that allowed me to blend academic learning with industrial exposure. I developed
practical competencies in low-code application development, business process automation,
front-end and back-end integration, and collaborative software engineering practices.
Beyond technical skills, the internship cultivated soft skills such as teamwork,
communication, time management, and problem-solving—all of which are indispensable in a
professional setting. This experience has not only broadened my understanding of enterprise
software ecosystems but has also laid a solid foundation for my future career in the field of
software engineering and digital transformation.
I am confident that the knowledge and skills gained during this internship will serve as a
cornerstone for my professional journey, enabling me to contribute effectively to innovative
technology solutions in any organization I join.

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 CHAPTER 5
LEARNING AND DEVELOPMENT

5.1 BRIDGING THEORY AND REAL-WORLD APPLICATIONS

The internship experience served as a transformative junction between academic learning and
the realities of enterprise-grade software environments. While academic coursework provided
me with foundational knowledge in computer science, it was during this internship that I
began to grasp how complex business problems are solved using software solutions in a real-
world context. I understood how theoretical concepts evolve when applied in live
environments where scalability, maintainability, and business objectives are paramount. This
exposure gave me clarity about enterprise requirements such as data security, performance
optimization, compliance, and user-centric design — elements not often emphasized in
classroom projects. Working on actual projects made me realize the importance of systematic
problem-solving, continuous learning, and adaptability in dynamic technology landscapes.

5.2 STRENGTHENING WEB DEVELOPMENT FUNDAMENTALS

At the outset, the internship focused on strengthening core web development skills. Through
rigorous sessions and hands-on exercises in HTML, CSS, and JavaScript, I developed the
ability to build professional-grade user interfaces. I learned how to structure responsive
layouts, apply advanced styling techniques, and ensure cross-browser compatibility.
JavaScript sessions introduced me to event-driven programming and DOM manipulation,
which allowed me to add interactive elements to webpages — such as real-time form
validations, dynamic dropdowns, and modals.
Simultaneously, I built SQL proficiency using SQL Server Management Studio (SSMS).
Writing complex SELECT queries, applying joins, filtering large datasets, and understanding
relational data models helped me grasp how enterprise applications interact with databases. I
explored concepts like indexes, stored procedures, triggers, and views, which are essential for
ensuring data consistency, optimizing performance, and automating backend tasks. These
skills were reinforced by small-scale projects such as designing sample inventory databases
or employee management systems, which mimicked real business scenarios.

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5.3 MASTERING BACKEND DEVELOPMENT WITH SQL AND JAVA
Alongside database management, my training in Java deepened my backend development
capabilities. I gained a clear understanding of object-oriented programming concepts such as
encapsulation, inheritance, polymorphism, and abstraction. Using Java Swing libraries, I built
simple GUI-based applications such as a student registration form and a library management
system.
The integration of JDBC (Java Database Connectivity) in these projects was pivotal in
helping me understand how applications interact with relational databases. I wrote Java code
to execute SQL queries, retrieve results, and display them in GUI tables and forms —
effectively bridging front-end user interfaces with backend databases. Additionally, I
explored exception handling, file I/O operations, and multi-threading concepts, which are
crucial for building robust, scalable, and responsive applications. These projects gave me
confidence to work on full-stack application designs, aligning data layers with user-facing
components.

5.4 EXPLORING NEWGEN’S PROPRIETARY ENTERPRISE TOOLS

Transitioning into Newgen’s proprietary platforms marked a significant upskilling phase.
iForms, a low-code form design platform, introduced me to enterprise application building in
a configurable environment. I created complex forms that incorporated conditional display
logic, calculated fields, and custom validations. For example, in one of the assignments, I
built a customer onboarding form that dynamically changed fields based on user inputs (e.g.,
enabling additional fields if a user selects “Company” instead of “Individual”).
Through JavaScript and Java integrations within iForms, I further enhanced form
functionality by embedding logic for field auto-fill, data lookups, and background
validations. Linking these forms with iBPS (Intelligent Business Process Suite) workflows
helped me simulate real-world business process automation — such as multi-stage approvals,
role-based routing, and escalation handling. Similarly, exposure to OmniDocs, Newgen’s
document management system, showed how enterprises securely store, manage, and retrieve
digital documents, ensuring compliance and collaboration across teams.

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5.5 GAINING INSIGHTS INTO BAM, BRMS, AND MDM
Working with BAM sharpened my understanding of process analytics and system
performance tracking. I designed dashboards that provided visual insights into process KPIs,
such as turnaround times and workload distribution. These dashboards were invaluable for
business stakeholders to make data-driven decisions.
Simultaneously, exploring Business Rules Management System (BRMS) highlighted how
enterprises maintain agility by externalizing and dynamically managing business rules. I
learned how rules (such as interest calculation logic, eligibility checks, or discount policies)
can be modified through rule engines without altering the core application code — ensuring
faster adaptability to business changes.
Master Data Management (MDM) emphasized the importance of centralized data
governance. I understood how master data entities like customer profiles, vendor records, and
product catalogs need to be standardized and synchronized across systems to ensure
consistency, eliminate redundancies, and enable accurate reporting.

5.6 ENHANCING SOFT SKILLS AND PROFESSIONAL COMPETENCE

Beyond technical learning, my internship environment provided multiple avenues to enhance
soft skills that are crucial in any corporate setting. Regular collaboration with peers during
group projects improved my teamwork and communication abilities. Participating in code
reviews and tech buddy sessions enabled me to articulate my ideas clearly and provide
constructive feedback.
These experiences developed my confidence in presenting work, defending design decisions,
and seeking clarifications proactively. Time management, task ownership, and accountability
became second nature due to daily standups, sprint reviews, and milestone evaluations.

5.7 CONCLUSION: HOLISTIC GROWTH AND INDUSTRY

READINESS
The internship journey offered a unique blend of technical mastery, tool proficiency, and
professional development. It broadened my horizons by exposing me to modern enterprise
solutions, real-world problem statements, and collaborative work environments. As a result, I
emerged as a more confident and capable application engineer, equipped with both the
technical depth and the soft skills necessary to contribute meaningfully to digital
transformation initiatives in any enterprise setting.

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 16

 CHAPTER 6
SUMMARY AND CONCLUSION
The internship at Newgen Software Technologies Ltd. has been a significant milestone in my
professional journey. This experience not only gave me a chance to apply the technical skills
I acquired during my academic years but also provided valuable insights into the real-world
software development process. In this chapter, I will summarize the key takeaways from my
internship and reflect on how this experience has contributed to my personal and professional
growth.

6.1 OVERVIEW OF THE INTERNSHIP EXPERIENCE

The internship at Newgen provided me with an excellent opportunity to work as an

Application Engineer (Trainee), where I was involved in multiple facets of software
development, from coding and debugging to testing and deployment. I had the privilege of
working on cutting- edge digital transformation platforms like iBPS and OmniDocs, which
enhanced my knowledge of Business Process Management (BPM), Enterprise Content
Management (ECM), and low-code development.

Working in a highly collaborative Agile environment, I had the chance to interact with cross-
functional teams, including developers, testers, business analysts, and product owners. This
interaction helped me understand how different roles contribute to the overall success of a
project. The exposure to Agile and Scrum methodologies helped me adapt quickly and
prioritize tasks effectively.

6.2 KEY LEARNINGS FROM THE INTERNSHIP

The internship was rich in terms of the skills and knowledge I gained. Here are the main
lessons I learned during my time at Newgen:

a. Technical Skills
● I developed proficiency in Java and JavaScript, enhancing my backend and
frontend development skills. This included learning advanced concepts such as
object-oriented programming (OOP) in Java and asynchronous programming
in JavaScript.

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 ● I worked extensively with iBPS and OmniDocs, gaining a deep understanding
of how business process automation and document management work in a
large-scale enterprise context. These platforms are central to Newgen’s
product offerings, and understanding them gave me a hands-on grasp of the
processes businesses use to streamline operations.
● I honed my skills in SQL and database management by writing complex
queries, improving data retrieval and updating processes in the back-end
systems.
● I learned to work with Git for version control, collaborating on code with
team members and adhering to industry-standard practices for code
management.
a. Soft Skills
● Communication Skills: The ability to effectively communicate complex
technical concepts was essential when collaborating with team members and
presenting my work during daily stand-ups and sprint reviews. I also improved
my technical writing by creating documentation for code and new features.
● Teamwork and Collaboration: Being part of an Agile team helped me learn
how to work in a collaborative environment, where cross-functional teams are
integral to the success of a project. I learned the importance of being adaptable
and responsive to feedback from peers and mentors.
● Problem-Solving: The internship presented me with several technical
challenges, such as debugging code, resolving performance bottlenecks, and
troubleshooting integration issues. These problems helped me develop strong
analytical thinking and problem-solving skills, which are crucial for a
successful career in software engineering.
● Time Management: Managing my time effectively across multiple tasks and
meetings was an essential skill I developed. I learned to prioritize tasks and
manage deadlines, which is important when working in a fast-paced
development environment.
b. Understanding of Industry Practices
● The internship gave me insight into the software development life cycle
(SDLC), particularly in an Agile context. I became familiar with practices
such as sprint planning, user stories, and retrospectives, which are central to
the Agile framework.

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 18

 ● I also gained an understanding of how software development integrates with
business processes. By working with the iBPS and OmniDocs platforms, I
learned how software can optimize business workflows and document
management.

6.3 PERSONAL GROWTH

This internship has contributed significantly to my personal growth. It allowed me to take

ownership of my work, be responsible for deliverables, and actively contribute to a team
effort. The experience also taught me the value of continuous learning, as I was constantly
exposed to new tools, technologies, and methodologies. I am now more confident in my
ability to tackle complex challenges and work within a collaborative team to develop
innovative solutions.

Furthermore, working in a corporate environment has enhanced my professional demeanor,

helping me improve my interpersonal skills and adapt to industry norms and expectations.
The exposure to various teams and stakeholders gave me a better understanding of how to
effectively engage with others and manage workplace relationships.

6.4 REFLECTION ON CHALLENGES FACED

Throughout the internship, I faced several challenges, both technical and personal. Some of the
key challenges were:

● Learning Proprietary Platforms: Getting up to speed with Newgen’s platforms

like iBPS and OmniDocs was initially challenging. These platforms are
powerful but require time and effort to understand their full potential.
However, with the support of my mentors and team members, I was able to
quickly adapt and contribute effectively.
● Managing Multiple Tasks: Balancing multiple tasks, debugging issues, and
attending meetings sometimes made it difficult to maintain focus. However, I
learned how to manage my time more effectively, set priorities, and break
down complex problems into manageable [Link] to Agile
Methodology: While I had theoretical knowledge of Agile, applying it in a
fast-paced development environment required some adjustment. However,
once I got familiar with the process, I found it to be a highly efficient way to
work.
DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 19
Despite these challenges, I found that they provided great opportunities for growth. Overcoming
these challenges has made me a more confident and capable application engineer.

6.5 CONCLUSION

In conclusion, the internship at Newgen Software Technologies Ltd. has been a highly rewarding
experience. I gained practical experience in software development, learned to work with
industry-leading tools, and honed my technical and soft skills. I am grateful for the
opportunity to work with a talented team of professionals who guided and supported me
throughout my journey.

This internship has deepened my interest in software engineering and has provided me with a
clear understanding of the skills and qualities needed to succeed in the tech industry. I am
now better equipped to pursue a career in software development, with a strong foundation in
programming, problem-solving, teamwork, and communication.

The lessons learned and experiences gained during this internship will undoubtedly serve as a
strong foundation for my future career in the software development field.

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 20

 CHAPTER 7
SUGGESTIONS FOR IMPROVEMENT
Throughout my internship at Newgen Software Technologies Ltd., I had the opportunity to
immerse myself in various aspects of the company’s development processes, tools, and team
dynamics. While the experience was enriching, there were several areas where improvements
could enhance the overall internship experience and contribute to both the company’s growth
and interns’ personal development. This chapter outlines several suggestions that, if
implemented, could further optimize the internship program, improve team efficiency, and
foster greater learning opportunities.

7.1 ENHANCEMENT OF ONBOARDING PROCESS

A well-structured onboarding process is essential for ensuring a smooth transition for interns
into the work environment, setting the stage for success. Although the onboarding experience
at Newgen was positive, there are areas where it could be improved:

● Comprehensive Platform Training: One area where I feel the onboarding

process could be strengthened is by providing deeper insights into Newgen’s
core platforms, such as iBPS and OmniDocs. While I was introduced to these
platforms, a more detailed, formalized training program covering their
architecture, components, and use cases could be offered in the initial weeks.
This would help interns gain a better understanding and confidence in working
with the platforms.
● Mentorship System: Introducing a mentor or buddy system for new interns
would facilitate smoother integration. Having a dedicated mentor to guide the
intern through the first few weeks would help them better understand the
technical landscape, company culture, and project requirements. The mentor
could also help the intern navigate challenges, provide feedback, and ensure
that they feel supported throughout the internship.

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 21

 7.2 IMPROVED DOCUMENTATION AND KNOWLEDGE SHARING

Effective documentation and knowledge sharing are crucial to maintaining consistency,

especially in a fast-paced development environment. During my internship, I encountered a
few areas where the availability and structure of documentation could be enhanced:

● Centralized Knowledge Base: Newgen could benefit from a centralized, easily

accessible knowledge base that houses detailed documentation for all core
platforms and technologies in use. A wiki-style repository with structured
guides, FAQs, and use cases would allow both interns and full-time employees
to quickly access information and resolve issues independently. This
repository could also include troubleshooting guides for common issues,
which would help reduce downtime and improve productivity.
● Better Code Documentation: I encountered some code that lacked sufficient
comments or detailed documentation, which made it challenging to understand
certain logic or functionalities. More emphasis should be placed on consistent,
comprehensive code documentation. Every function, method, and module
should be clearly explained, outlining its purpose and expected outcomes. This
would not only help interns understand the code but also facilitate future
updates and maintenance by the development team.

7.3 STREAMLINING COMMUNICATION CHANNELS

Clear communication is key to ensuring the smooth execution of projects. Although

communication within my team was generally effective, there are ways to enhance
collaboration across departments and with stakeholders:

● Regular Knowledge-Sharing Sessions: Weekly or bi-weekly knowledge-

sharing sessions can provide team members with the opportunity to present
their work, share lessons learned, or introduce new tools and techniques. This
would foster a culture of continuous learning and cross-team collaboration.
Interns can actively participate in these sessions, enabling them to contribute
ideas and expand their technical knowledge.
● Cross-Departmental Collaboration: While the development team had regular
interactions, opportunities for cross-departmental collaboration could be

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 22

 increased. By organizing periodic meetings or forums between development,
product management, and business analysis teams, interns could gain a
broader perspective on how technical solutions align with business goals. This
cross- functional exposure would also give interns the chance to develop soft
skills in communication and collaboration.

7.4 MORE HANDS-ON EXPERIENCE WITH REAL-TIME PROJECTS

Hands-on experience is the best way to solidify knowledge and gain practical skills. While I was
fortunate enough to work on live projects, I feel that future interns could benefit from
additional exposure to real-world scenarios and tasks:

● Increased Exposure to Live Projects: Interns should be given the opportunity

to contribute to live, customer-facing projects. Rather than only working on
smaller tasks or bug fixes, interns could be assigned more significant features
or modules. By working directly on key product features, interns can gain
valuable experience in handling the complexities of software development,
testing, and debugging in a production environment.
● Collaborative Development Environment: Pair programming or collaborative
coding sessions with senior engineers would greatly enhance learning. By
working side-by-side with experienced developers, interns can observe best
practices, learn how to approach problem-solving, and get real-time feedback
on their coding style. This collaborative environment also provides the
opportunity to discuss design decisions and understand the rationale behind
certain technical choices.

7.5 FEEDBACK AND PERFORMANCE EVALUATION SYSTEM

Continuous feedback is essential for interns to track their progress and make improvements
throughout their internship. While I did receive feedback during my time at Newgen,
implementing a more structured feedback system could enhance the learning process:

● Formalized Feedback Sessions: Instead of relying on informal, ad-hoc

feedback, formalized feedback sessions should be scheduled on a monthly
basis. During these sessions, interns could receive constructive feedback on
their

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 23

 technical work, communication skills, and teamwork. This would give interns the
opportunity to identify areas for improvement and refine their skills.
● Clear Performance Milestones: At the beginning of the internship, setting
clear, measurable goals and performance milestones would help interns
understand expectations and work towards concrete outcomes. Having a well-
defined roadmap would also help mentors provide targeted feedback and
guidance, ensuring that interns are progressing in the right direction.

7.6 EXPOSURE TO EMERGING TECHNOLOGIES

In today’s rapidly evolving tech landscape, exposure to new and emerging technologies is essential
for any intern. While the internship provided valuable experience, additional opportunities to
work with cutting-edge technologies could significantly enhance the learning experience:

● Exposure to Emerging Tools and Technologies: Interns should be given the

opportunity to explore and work with new technologies such as artificial
intelligence (AI), blockchain, machine learning, and cloud platforms. Offering
workshops or hands-on projects in these areas would allow interns to broaden
their skillset and stay ahead of industry trends.
● Hackathons and Innovation Challenges: Organizing hackathons or innovation
challenges focused on solving real-world problems using emerging
technologies would be a great way to engage interns. These events would
encourage creativity, foster collaboration, and provide an opportunity to
showcase the intern’s problem-solving skills in a competitive environment.

7.7 STRENGTHENING THE INTERNSHIP PROGRAM’S BRAND

AND NETWORKING OPPORTUNITIES

To attract top talent and create a robust community of interns, it is important for Newgen to
strengthen the overall brand of the internship program and create more networking
opportunities:

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 24

 ● Building the Internship Program’s Reputation: Newgen can increase visibility
of its internship program by promoting successful intern stories, sharing the
impact of intern contributions, and highlighting the growth potential for intern
transitioning into full-time roles. This can be done through social media
channels, blog posts, and internal newsletters.
● Alumni Network: Establishing an alumni intern network would enable former
interns to stay connected with Newgen. This network could facilitate ongoing
professional development and provide a platform for sharing job opportunities,
career advice, and industry insights. The alumni network could also serve as a
valuable resource for current interns who are seeking mentorship or guidance
from those who have successfully transitioned to full-time roles.

7.8 CONCLUSION

The suggestions outlined in this chapter are aimed at optimizing the internship program at
Newgen Software Technologies Ltd. By enhancing the onboarding process, improving
documentation, fostering communication, and offering more hands-on experiences, Newgen
can
create an even more dynamic and rewarding environment for future interns. These
improvements will not only benefit interns by providing them with greater learning
opportunities but also contribute to the overall growth and success of the organization

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING 25

BIBLOGRAPHY:
[1] Newgen Software Technologies Ltd., “Official Website,” Available:
[Link]

[2] Newgen Software Technologies Ltd., Internal training materials and product
documentation on iBPS, OmniDocs,` OmniOMS, New Delhi, India, 2025.

[3] Personal communications with mentors and team members, Newgen Software
Technologies Ltd., New Delhi, India.

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