COMMUNICATION
SKILLS
Introduction
Communication is the process of exchanging ideas, thoughts,
opinions, knowledge, and data so that the message is received
and understood with clarity and purpose. The word
‘communication’ comes from the Latin word communicare, meaning
‘to share’. The abilities you use when giving and receiving
different kinds of information is called communication skills. These
skills are essential to allow others and yourself to understand
information more accurately and quickly.
Communication Process
7C’s Of Effective Communication
Barriers Of Effective Communicatio
❑ Fear of being criticized
❑ Gender
❑ Physical
❑ Organisational
❑ Personal
❑ Ambiguity of words or phrases
❑ Individual linguistic ability
❑ Physiological
❑ Cultural
Types Of
Communication
▪ Verbal Communication is the sharing of information using words either spoken or written. It
is what most people use as a method of communication.
▪ Non-verbal Communication when we transmit message without using any words. Messages
are sent through a non-verbal platform such as eye contact, facial expressions, gestures,
posture, use of objects and body language.
▪ Visual Communication is the utilization of visual aids to exchange information; this might
include art, maps, charts, photographs. Visual communications are often utilized alongside
verbal communication to provide further meaning.
Key Communication
Skills
Communication is a two-way process through which information or
message is exchanged between individuals using language, symbols, signs
or behaviour. Effective communication skills help us to communicate the
message correctly, precisely and completely. Lack of communication skills
can result in confusion, frustration, wasted effort and missed opportunities.
Speaking, listening, reading and writing are the parts of communication,
which help us to understand others. To learn a language, one needs to
develop four key skills, namely listening, speaking, reading and writing.
The ability to communicate effectively is an essential skill in today’s
information age. Communication skills are needed to communicate
effectively with people and customers.
Active Listening
Listening is one of the most important skill in communication. Active listening is the
ability to focus completely on a speaker, understand their message and respond
thoughtfully. It is practice of preparing to listen, observing what verbal and non-
verbal messages are being sent, and then providing appropriate feedback for the
sake of showing attentiveness to the message being presented.
It is an art which comprises both a desired to comprehend, as well as, offer
support and empathy to the speaker
Active listening was introduced by Carl Rogers and Richard Farson, in 1957.
Techniques Of Active
Listening
➢ Being fully present in the conversation.
➢ Showing interest by practicing good eye contact.
➢ Noticing non-verbal cues.
➢ Asking open-ended questions to encourage further responses.
➢ Paraphrasing and reflecting back what has been said.
➢ Listening to understand rather than to respond.
➢ Withholding judgement and advice.
Stages Of Active
Listening
Receiving Understanding Remembering
Evaluating Feedback
Writing Skills
Parts Of Speech Writing Skills
A sentence is a group of words that A sentence is a group of words, which
communicate a complete thought. A group together expresses a complete idea that
of words which does not make complete has meaning. A sentence is formed by
sense, is known as a phrase. A sentence putting together a group of words in
begins with a capital letter, and it always sequence. A sentence, typically, contains
ends with a question mark, full stop or a subject or an object, conveying a
exclamation mark. All these are the statement, question, exclamation, or
building blocks of a language. command.
“The art of communication is the language
of leadership”
