CPAP script
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Hello, is this [Customer’s Name]?
Hi [Customer’s Name], my name is [Your Name], and I’m calling from [Company Name], a
trusted provider of sleep health products for Medicare members.
I’m reaching out today because we’re helping Medicare beneficiaries who may be struggling
with sleep apnea or breathing issues during sleep. I wanted to make sure you knew that
Medicare may help cover a CPAP machine for you — often at little to no cost if you qualify.
Have you or your doctor ever mentioned sleep apnea?
It’s a condition where your breathing pauses repeatedly while you sleep — and it can leave
you feeling tired, foggy, and even increase your risk for high blood pressure, heart disease,
and stroke.
The good news is — the most effective treatment for sleep apnea is a simple, easy-to-use
device called a CPAP machine. It gently provides continuous airflow to help you breathe
easily all night long — and wake up feeling rested and energized.
Since you’re a Medicare member, you may qualify to receive a CPAP machine covered by
Medicare — which means you could get it for little to no cost once your eligibility is
confirmed.
Would you like me to check your Medicare benefits and see if you qualify? It only takes a
minute, and there’s no obligation.
Here’s what’s great about today’s CPAP machines:
Quiet and comfortable — designed for easy use at home
Lightweight and portable — perfect even if you travel
Comes with a custom mask fit for your comfort
Helps improve energy, focus, and heart health
Backed by Medicare — so you can get the care you need affordably
Great! Let’s see what Medicare benefits are available for you. I’ll just need to verify some information to get
started.
Gathering of information
Basic information
First and last name:
Phone number:
Address:
Date of birth:
New policy number:(patient should provide their Medicare policy number)
Great! You are qualified to get the CPAP Machine.
DialPro International | DME Call script
To confirm Medicare, private insurance company will require your doctor prepares the
medical records indicating your medical conditions.
With all supplies covered by health care insurance copays and deductibles may still applies,
pt with qualifying Medicare QMB, Medicaid enrollment, qualifying secondary or supplemental
plan may be covered at 100%
Do I have your permission to submit all the information you verified to our verification team
to process your order? (Must be Yes)
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Verification
Proceed to verification
Transfer to the verification department
Great! Ma'am/sir please keep your lines open because the DME company will call you in 24-
48 hours for the shipment confirmation and if there's any copay involved, they will inform
you as well, so you will have options. Okay?
Perfect! So, since I have you on the line, I’ll go ahead and transfer you to our shipping
department to finally verify your basic information to avoid any clerical mistakes.
This would take a few minutes of your time so kindly stay on the line while I transfer you
over.
DialPro International | DME Call script
