CGM Script
=======================================================
================================
Hello, Hi, _______ Good day my name is ______. I’m calling from Prime care Medical. This is
just a quick follow up call to see if you qualify for our continuous glucose monitoring supplies
and it should be covered by your primary health insurance as your benefits.
=======================================================
================================
It says here in my system that there is someone from this phone number that is diabetic.
Now I just wanted to confirm that you are the person in the house who has diabetes is that
correct?
=======================================================
================================
what type of diabetic are you?
Are you a type 1, type 2 or prediabetic?
Are you hyperglycemic? Yes/ no
Are you currently using a blood glucose monitor? Yes/no
If yes how many times a day:
Do you inject insulin or do you use a pump?
(If using insulin injections) multiple daily injections number per day:
=======================================================
================================
In order for you to receive your diabetic supply I will be confirming some of your information
to verify you to our intake department to prevent any clerical mistakes. Also, all the
information that you will be providing me will be sent to your doctor. Okay ma’am/sir?
=======================================================
================================
Ma’am/sir are you using your Medicare insurance at your doctor’s office? Is that correct?
Do you have your red white and blue card with you?
=======================================================
================================
Let me qualify you now, so how does your name appear on your Medicare card?
And to confirm your first name is and last name is, is that correct?
To confirm, can you provide me your physical address.
And your phone number is____. Is that correct
And your date of birth:
Your gender is male/female right,
Do you have any email address:
DialPro International | CGM Call script
And to qualify you, what is your policy number: (patient will provide their Medicare policy
number)
Ok kindly stay on the line, I’m going to qualify you now.
If other insurance, what is your member id:
=======================================================
==============================
Thank you for patiently waiting, you are qualified to receive this diabetes supplies.
=======================================================
==============================
So lastly, what is the first and last name of your doctor? Upon checking your doctor is ___
right?
(Search the doctor’s full name on google)
=======================================================
==============================
And I got all the information that I need, we are almost done,
I'll go ahead and transfer you to our intake department to finally verify your basic
information to avoid any mistakes
Kindly stay on the line, I am connecting you now.
DialPro International | CGM Call script
