TAOM (MIDTERM) FRIER
PRODUCTS AND SERVICES
Identify the requirements and processing procedures in securing the various travel
documents.
Identify and discuss the different products and services offered by the travel
agency.
1. TRAVEL ARRANGEMENTS
PRODUCTS & SERVICES OFFERED BY TRAVEL AGENCIES
I. Travel Arrangements
1. Documentation PSA documents
Passport 2. Reservations and Ticketing
Visa
Il. Tour Packages
2. PASSPORT DOCUMENTATION
I. DOCUMENTATION
The process of classifying and annotating texts, photographs, etc.
Material that provides official information or evidence that serves as a record.
PASSPORT
An official government document for international travel that certifies the identity
and citizenship of the bearer.
A Philippine passport is both a travel document and a primary national identity
document issued to the citizens of the Philippines.
It is issued by the Department of Foreign Affairs (DFA) and Philippine diplomatic
missions abroad, with certain exceptions. Regular Philippine Passport is issued to
Filipinos regardless of their social status.
2.1. TYPE OF PH PASSPORTS
REGULAR (MAROON)
A regular passport is issued to any citizen of the Philippines applying for a
Philippine passport.
It is the most common type of passport issued and is used for all travel official
pine citizens and non-official travel by Philippine government
Since September 17, 2007, all new Philippine passports have been issued with
maroon covers.
Validity:
For adults (18 years and older): 10 years
For minors (below 18 years old): 5 years
OFFICIAL (RED)
An official passport is issued to members of the Philippine Jovernment for use on
official business, as well as employees o hilippine diplomatic posts abroad who
are not members of the diplomatic service.
If is the 2na of two passports issued to the President and the Presidential family.
As such, this passport does not extend the privilege of diplomatic immunity.
Government officials are prohibited trom using official passports for non-official
business, and'as such also have regular passports. This passport has a red cover.
DIPLOMATIC (BLUE)
A diplomatic passport is issued to members of the Philippine diplomatic service,
members of the cabinet, service attaché of other government agencies assigned to
Philippine diplomatic posts abroad and Philippine delegates to international and
regional organizations.
It is the 1st of 2 passports issued to the President of the Philippines and the
Presidential family.
This passport has a dark blue cover and extends the privilege of diplomatic
immunity to the bearer.
2.2. SAMPLE PASSPORT SPECIMEN
3. VISA PROCESSING
DOCUMENTATION
VISA
A visa is a conditional authorization granted by a territory to a foreigner, allowing
them to enter, remain within, or to leave that territory.
Visas typically may include limits on the duration of the foreigner's stay, areas
within the country they may enter, the dates they may enter, the number of
permitted visits or an individual's right to work in the country in question.
Issuing government agency: Embassy / Consulate of the country being visited
3.1. TYPE OF VISAS
There are different Visas depending on what type of travel, whether it's work
related, travel, or even a short stay (visitor) and long stay visa.
1. TRANSIT VISA
2. SHORT STAY OR VISITOR VISA
3. LONG STAY VISA
4. IMMIGRANT VISA
TRANSIT VISA
For passing through the country of issue to a destination outside that country.
Validity of transit visas are usually limited by short terms such as several hours to
ten days depending on the size of the country or the circumstances of a particular
transit itinerary.
EXAMPLES: Crew member, steward, or driver visa, issued to persons employed or
trained on aircraft, vessels, trains, trucks, buses, and any other means of international
transportation, or ships fishing in international waters.
SHORT STAY OR VISITOR VISA
1) Private visa- for private visits by invitation from residents of the visited country.
2) Tourist visa- for a limited period of leisure travel, no business activities allowed.
3) Visa for medical reasons- for undertaking diagnostics or a course of treatment in
the visited country's hospitals or other medical facilities.
4) Business visa- for engaging in commerce in the country.
5) Working holiday visa- for individuals travelling between nations offering a
working holiday program, allowing young people to undertake temporary work
while travelling.
6) Athletic or artistic visa- issued to athletes and performing artists (and their
supporting staff) performing at competitions, concerts, shows, and other events.
7) Cultural exchange visa- designed for international cultural exchange visitors that
provides an opportunity for these participants to share their culture and traditions.
8) Pilgrimage visa- this type of visa is mainly issued to those intending to visit
religious destinations, as for example in Saudi Arabia or Iran, and to take part in
particular religious ceremonies. Such visas can usually be obtained relatively
quickly and at low cost; those using them are usually permittec to travel only as a
group.
LONG-STAY VISA
1) Student visa- which allows its holder to study at an institution of higher learning
in the issuing country. The F-2 visa allows the student's dependents to accompany
them in the United States.
2) Temporary worker visa- for approved employment in the host country. These are
generally more difficult to obtain but valid for longer periods of time than a
business visa.
3) Depending on a particular country the status of temporary worker may or may not
evolve into the status of permanent resident or to naturalization.
4) Refugee visa- issued to persons fleeing the dangers of persecution, a war or a
natural disaster. Applied for from outside the host
5) Asylum visa- issued to people who have suffered or reasonably fear persecution
in their own country due to their political
6) Residence visa- granted to people obtaining long-term residence in the host
country. In some countries, such as New Zealand, long-term residence is a
necessary step to obtain the status of a permanent resident.
7) Immigrant Visa- granted for those intending to settle permanently in the issuing
country (obtain the status of a permanent resident with a prospect of possible
naturalization in the future)
3.2. Sample Visa Specimen
4. PHILIPPINE STATISTICS AUTHORITY (PSA) DOCUMENTS
Issuing government agency: Philippine Statistics Authority
Civil Registry documents required in securing travel documents: Certificate of
Live Birth, Certificate of Marriage
5. RESERVATION
It is a booking in advance for a space for specified period of time
Ex. Airline seat, Hotel room, Restaurant seating
o Travel agency utilizes Global Distribution System (GDS) to provide fast and
accurate information about availability, price and booking of products and
services.
TYPES OF RESERVATION
GUARANTEED RESERVATION
• Guest confirms the booking by paying a confirmational charge and on another hand the
service provider also hold the room/seat request until the specific due dates.
NON -GUARANTEED RESERVATION
• A conditional reservation or simple agreement between a guest and a hotel or airline
where the room or seat is held until a specified due date.
5.1. PHONETIC ALPHABET
Universal Aviation Code
A system of letters and symbols used
to represent the individual sounds of
a language.
It provides a standardized way to
transcribe the pronunciation of
words, regardless of the language or
dialect.
Ex. Richard Romeo, India, Charlie,
Hotel, Alpha, Romeo, Delta
5.2. MILITARY TIME
MILITARY TIME
Operates on a 24-hour clock without am or pm designation
Developed out of the need for accuracy.
5.3. HANDLING BOOKING REQUEST
Handling Hotel booking request
Information needed to make a Hotel booking:
Name of passenger/s, passenger type (adult, child, infant), date of birth (child and
infant)
Accommodation details
Destination/Location
Hotel preference
Category of hotel: 3-star, 4-star, budget hotel
Location of the hotel: Downtown, beachfront, city-center
Period of stay
Room type (Standard, Deluxe, Suite,
Bedding category (Twin bed, Single bed, King size, etc.)
Number of room/s
Contact number/s of guest/s
Special requests (adjacent rooms, additional bed, high/low floor)
Information given to the client:
Booking confirmation number
Recap of the confirmed hotel accommodation details.
Applicable rate
Deadline for payment, deposit and cancellation procedures.
HANDLING AIRLINE BOOKING REQUEST
Information needed to make an Airline booking:
Name of passenger/s, passenger type (adult, child, infant), date of birth (child and
infant)
Flight itinerary
Origin and destination
Date of departure
Time of departure
Airline preference (if any)
Class of service
Contact number/s
Special requests (meals, seat assignment, wheelchair, etc.)
passention given to the
*Bocating reference or Record
Confirmation of flight/s - Reca confirmed date and time p
routing.
Applicable rate for the itinerary booked.
Deadline for the ticket issuance.
5.4. AIRPORT/CITY CODES
IATA CODES
A 2- letter code (for Country and Airline) or 3-letter code (for
Airport, City, Currency) defined by the International Air Transport Association
(IATA).
Such designators are used for reservations, ticketing, cargo documentation, etc.
5.4. Airport/City Codes
5.5. Airlines landing at NAIA
5.6. Philippine Airport Codes
6. TICKETING
The process of producing or selling tickets for trips or events which is generated
electronically through the use of Global Distribution System (GDS).
Ticketing not only involves issuing of tickets, but it also means the connections
between various other related reservations of hospitality industry as well.
ELECTRONIC TICKET (E-ticket)
A digital record of a passenger's flight reservation.
7. TOUR PACKAGE
A combination of two or more travel components, to one or more destinations,
involving one or more overnight stays.
COMPONENTS OF TOUR PROGRAM / PACKAGE
1. Transportation
By air, sea, or land, to and from the point of origin to a destination.
E.g. Manila - Bangkok on
Thai Airways (TG)
2. Transfers
Refers to the transportation to and from the destination gateway such as an airport,
orteway stich as ane rport, pier lodging and vice versa.
E.g. Airport - Hotel - Airport b
ar/Coach servic
Transfer could be arrange by two options:
SIC (Seat-In-Coach) Basis
Private Basis
3. Tours or sightseeing
• A combination of transportation within the destination and sites of interest, tour guide
services, entrance fees, entertainment or activities, and sometimes snacks or meals.
4. ACCOMMODATION
Refers to the lodging and meals within the lodging establishments
E.g. hotels, resorts
5. TOUR ESCORT SERVICES
Refer to individual who travels with a client from the point of origin and back and
acts as the manager of the tour groups.
Also known as the Tour Leader
