MARY AWITTOR
Ghana | c/o P.O BOX 229TL | Tamale, Ghana | +233545885999 / +233536768464 |
www.linkedin.com/in/maryawittor|
[email protected] |
|web.facebook.com/mary.esinam.5 |
SUMMARY
● Dynamic Administrative Professional with a proven track record in administrative
support, customer service, and sales, bringing over 4 years of diverse experience in
fast-paced environments.
● I am experienced in identifying customer needs and providing tailored solutions,
resulting in increased customer satisfaction and loyalty.
● Skilled in various software applications and tools, enhancing productivity and
workflow efficiency.
EDUCATION
Perfect Media College - Sunyani, Ghana August 2018 - July 2019
Diploma, Media, Communication and Marketing
Alison - Online March 2024
Diploma in Administrative Procedures and Support in the Office
Alison - Online March 2025
Diploma, Caregiving
OTHER CERTIFICATE AND ACHIEVEMENT
ALX Africa November 2024
Certificate, Virtual Assistant
Disasterready.org August 2024
Certificate, Core Humanitarian Essentials
Hopin Academy – Tamale, Ghana March 2024
E-Waste Data Collection
WORK EXPERIENCE
Administrative Assistant January 2023 - Present
Healed World LBG - Tamale, Ghana
● I developed and maintained an efficient customer database system, which increased
accessibility and improved information accuracy by 30%, enhancing my team's
productivity.
● I implemented a new filing system for confidential documents, reducing document
retrieval time by 20% and ensuring compliance with organizational protocols.
● I provided personalized assistance to clients and visitors, establishing a welcoming
environment that boosted client satisfaction scores by 15%.
● I organized and managed executive calendars, effectively coordinating over 50
meetings and reducing scheduling conflicts, which resulted in a more efficient team
workflow.
Sales Associate and Cashier January 2021 - January 2023
Nasona Oil Company Supermarket - Tamale, Ghana
● I spearheaded customer engagement initiatives and optimized cash handling
processes, which resulted in a 25% increase in daily sales and improved cash
accuracy by 30%, enhancing overall operational efficiency and customer satisfaction.
● I assisted over 200 customers weekly by providing tailored product recommendations
and support, leading to a 20% increase in positive customer feedback.
● Additionally, I processed and reviewed invoices with a focus on accuracy, reducing
payment processing errors by 15% and strengthening vendor relationships.
Independent Sales Agent October 2019 - December 2020
Bima Insurance Company - Sunyani, Ghana
● I increased customer retention by 20% by providing personalized support and
proactive follow-ups, strengthening long-term client relationships and overall
satisfaction.
● I generated 30% more sales leads through strategic outreach and client
consultations, consistently meeting and exceeding my monthly targets.
● I conducted competitor analysis and identified key trends, providing insights that
informed my sales strategies and led to a 15% increase in sales performance.
Receptionist June 2016 - January 2018
Asanteman Hotel - Kumasi
● I delivered exceptional customer service, creating a welcoming environment that
improved guest satisfaction scores by efficiently addressing inquiries and needs.
● I performed high-accuracy data entry, organized guest information, and managed all
incoming mail and couriers, ensuring smooth communication across departments.
● I assisted management by handling reservations, coordinating with housekeeping for
room readiness, and promptly addressing guest issues to enhance operational
effectiveness.
VOLUNTEER EXPERIENCE
Community Support Volunteer at Healed World LBG November 2024 - January 2025
(FTF/USAID Strengthening Northern Resilience System, Wa-East District)
• I assisted health workers during Growth Promotion Sessions, supporting
activities like child growth monitoring, educating caregivers on nutrition, and
promoting healthy feeding practices.
• I provided support during Pregnancy School Sessions, helping health workers
engage expectant mothers on maternal health, nutrition, and safe delivery
practices.
• I actively engaged with community members and local leaders to promote
participation in health initiatives.
• I contributed to the planning and coordination of outreach programs, ensuring
smooth operations and effective community engagement.
SKILLS
|Verbal and Written Communication | Administrative Excellence | Research & Reporting|
|Time Management & Multitasking | Proficiency in Microsoft Office & Google Workspace|
|Problem Solving & Adaptability|
INTEREST
Women’s Empowerment Gender Equality Initiative Nature Conversation
LANGUAGE
Akan - Native English - Fluent French - Beginner
