AN OVERVIEW

A DEPARTMENT OF COMMERCE INITIATIVE

As on 9th August 2024

GOVERNMENT E MARKETPLACE THE GENESIS

A one-stop online procurement portal for all Government Buyers

including Central/State ministries, Departments, Bodies & PSUs.
Launched on 9th August 2016. ([Link]

Rule 149 of GFR amended to “Procurement of Goods and Services by

Ministries or Department will be mandatory for Goods or Services
available on GeM”

GeM aims to enhance efficiency, transparency, inclusiveness in public

procurement.

It provides the tools of e-Bidding, Reverse Auction and Direct

Procurement to facilitate Government users achieve the best value for
their money.

"The government is committed to curbing corruption.

One of the key aspects of this objective is to
minimize the Government human transactional
interface.“
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KEY STAKEHOLDERS OF GOVERNMENT E MARKETPLACE

Internal Stakeholders Buyers Sellers

Execution Engine
• Central Govt • OEMs
• GeM SPV • Central PSUs • MSE
• MSP • State Govt. • Startup
• PMU • State PSUs • Authorized Resellers
• Autonomous Bodies • Service Providers

External Govt. Systems Inspection Systems Partners

• UIDAI • CAG • Banks

• GSTN • CVC • Rating Agencies
• PFMS • CGDA • Other Commercial
• MCA 21 • RTI Agencies
• PAN Database
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 ESTABLISHED FOOTPRINT ACROSS INDIA

Partnered with Industry MoU with Financial

Associations & Other Institutes: Institutions/Banks:

Signed MoU with 27 States / 8 UTs

(Sikkim in process of signing up) 4
 KEY STATISTICS

Primary
Buyers
155,542*
Seller & 377,366
Product
Service (GMV) in INR crore
Categories
Providers
Primary Buyers 9,099,384 11,869*
147,737 + GeM
Statistics
Gross
Merchandize
Value in Service
current FY Categories
186,225* 327*
(in INR crore) Total Number
of Orders in
current FY
1,597,336* As on 1st August 2024
* To view current value please click on the hyperlink 5
Source: [Link]
 KEY ADVANTAGES FOR BUYER

End to End System Provides transparency Provides options for search, Offers rich listing of products for
from Registration to and ease of buying compare, select and buy individual categories of
Payment facility Goods/Services

Up-to-date user-friendly Order Process redesigned Option to provide multiple Bunching for products/services
dashboard for buying, monitoring for ease of use consignee locations and quantity
supplies and payments after authentication

Price Trend for Products

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 OFFERING MULTIPLE PROCUREMENT OPTIONS

Direct Push
Intent of
Purchase Button
Procurement Buying-
Bid/ PAC
Bid to
Buyers will have an
RA Procurement
For amounts Custom/
of specific
less than INR option to create a BOQ
50,000 L1 Procurement via Bid
PBP notice for L1 product as per Bids
and Bid to RA to get requirement is
Purchase
For amount (Compare and Buy the best price Procurement
also possible
greater than for up to 5 Lakhs) Quote through single of Goods/
Services not
INR 50,000/- and double packet available on
and less than bid. GeM
INR 10 Lakhs
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 BUYER USER ROLES BASED ON SEGREGATION OF DUTIES

INDENTOR CONSIGNEE
Selects the item and add it in specific Accepts & Rejects consignment.
buyer’s cart PRIMARY USER Also generates CRAC

Scope of Primary User:

BUYER 1. Register Organization DDO
Buyer & Consignee can be the same 2. Creation / Modification of Processes bills and pushes
entity. Makes purchases and draft BILLS Secondary Users bills to PFMS
3. Manage users and
Deactivation
4. Monitoring of Orders
TECHNICAL EVALUATOR PAO
placed
Process bills for payment
Evaluates bidders on
(Non PFMS Payment mode)
technical parameters
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CUSTOM BID FOR PRODUCTS & SERVICES

Custom Bid has been introduced for Buyers for

Procurement of specialized products and services that
are currently not available on GeM.

The salient features of the process are as below:

Custom bid can be placed by Central Government only.
It has been removed for State Government.

The buyer would be asked to take an undertaking that

the procurement of required item is not feasible from
the items/catalogues available on GeM.

For custom catalogue-based bid, the minimum bid

duration is 21 days and maximum is 45 days.

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BOQ : BOQ-based bidding enables the buyer to examine item-wise price
breakdown in a larger project/contract.

BOQ based bidding has been introduced

to enable Buyer to analyze Item wise Price
breakup in a larger contract/project.

Primary useful for turnkey jobs where the

Supply of line items to be procured are
more, however Total value wise / item
wise Evaluation is required.

Benefit of price break up shall help Buyer

to monitor price hike for the same project.

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Forward Auction - The GeM Portal equips its users with Forward
Auction facility for movable/immovable Property/Products.

Forward auction are auctions, which can be used by

sellers to sell their items to many potential buyers.

Items are commonly placed at an online auction site.

Buyers can continuously bid for the items they are
interested in. Eventually the highest bidder wins the
item.

The Secondary user registered as Buyer on GeM will

have to be Auto registered as an Auctioneer onto the FA
Module. To access the forward auction module,
Auctioneer will need to first log-in onto the GeM Portal
using their User-id and Password. Post successful log-in,
the buyer will be able to access the FA module. The link
will redirect (SSO Login) the Auctioneer to the FA
Dashboard where s/he would be able to create their
category, create auctions, configure auction parameters
(such as start price, increments, time-extension etc.)
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PAYMENT METHODS ON GeM

PFMS (Public Finance Management System) : Used by Central Government Civil Ministries

IFMS (Integrated Financial Management System) : State Government Ministries primarily use
the IFMS System

CGDA (Controller General of Defence Accounts) : Defence Organizations uses this mode

GPA (GeM Pool Account) : Used by Non-PFMS using organizations. Two type of models are
there in GPA - 1. Challan Model 2. Non-Challan Model

Railway Payment System: Used exclusively by Indian Railway Department

Internet Banking: Payment Gateway by SBI MOPS

ERP with Various CPSEs: Integrated with ERPs of various Central Public Services Enterprises.

Others: For Organizations paying offline through NEFT, CHEQUES,RTGS etc

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 KEY ADVANTAGES FOR SELLER

Direct access to all One-stop shop for bids / Dynamic pricing: Price can Strong vendor rating system
Government departments reverse auction on products / be changed based on
services market conditions

New Product suggestion Seller friendly dashboard for News and Event Section for New on GeM – Shows list of new
facility available to Sellers selling, and monitoring of supplies Regular Updates product categories added
and payments

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FUNCTION BASED FLEXIBILITY FOR SELLER USERS

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CATEGORY DRIVEN CATALOGUE MANAGEMENT SYSTEM

Quadrant policy
• Quadrant 1: Only OEMs
• Quadrant 2: OEMs and their Authorized reseller
• Quadrant 3: OEMs and/or their Authorized Resellers concurrently
• Quadrant 4: OEMs as well as by any Reseller also
• Quadrant 5: For SHG’s only. Upload as Resellers only
• Quadrant 6: Exclusively for ODOP category where only OEMs can upload the catalogue, resellers will be
able to pair the catalogue with OEM’s catalogue.

Mandatory certification, licenses, test reports & other specific certifications wherever applicable to be
mentioned/selected by seller during catalogue upload

GeM is a trust-based system and self- declaration is the key, along with a strong automated process to
penalize any deviant behavior on part of Sellers/ Buyers

If any deviation occurs while listing the products on GeM, at pre- contract stage, during bidding or at
post contract stage on GeM, the mechanism for reporting and initiating action on such deviation has
been detailed in the “Incident Management Policy”
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Ratings for Buyers and Sellers

Buyer Rating Seller Rating

• A strong Buyer Rating system will reward good
performance by the Buyer and more Sellers • A strong vendor rating system will reward good
would like to do business with a highly rated performance of sellers by giving them
Buyer. opportunity for more business
• Sellers will also be able to improve upon their
• Buyers will be able to attract better prices from ratings by focusing on specific areas
Sellers, as more Sellers would like to do
business with highly rated Buyers. • Fake/Inactive sellers will be weeded out, hence
ensuring only genuine sellers get to do business
• Parameters on which buyer will get rated are- with government.
1. Timely Bid closure • Parameters for the Seller Rating :
2. Timely order placing 1. Delivery
3. Timely acceptance 2. Quality
4. Timely payments 3. Reliability
4. Users Feedback
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 Incident Management can be used by Buyers and Sellers to raise issues for any Pre-order placement and/ or
Post-order placement deviations.
Pre-order placement incident Management will deal Post-order Placement Incident Management will deal
with the deviations in the Product Catalogue, Seller with the contract deviations by the seller.
Registration, Seller Authorization.

The Incident Management Policy can be accessed at

[Link] 17
INCIDENT MANAGEMENT POLICY

Purpose of Incident Management module is to improve adherence to T&C of GeM

Incidents can be created

against
Order Bid Catalog
• Incident can be reported • Incident can be • These incidents are used
against Order ID created against BID ID to crowdsource
• Incidents can be created • Incident can be marketplace sanitization
by created against Seller • Incident can be created
buyer/seller/GeM-Admi or buyer by by clicking on report this
n/system against Buyer/admin or admin product button on
buyer/seller respectively incident page
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CLASSIFICATION OF BUYERS

Buyer Flagging
Individual Buyers are classified as Red
and Orange as per their payment due
status Criteria for such classification
would be -
✔ Red – more than 30 payments due
for more than 70 days post CRAC
✔ Orange – More than 20 payments
due for more than 70 days post
CRAC

This feature is introduced to help the

Sellers make informed decisions.
Sellers will not be penalized for
rejecting orders from “Red” buyers

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PRICE REASONABILITY TOOLS

Price Trends : GeM

Helps Buyers to ensure
reasonability of rates
quoted by Sellers

Price Comparison :
GeM provides the
facility to compare
multiple products in
Purchase History :
the GeM Marketplace
To view the details of
last 6 months Orders
and Contract Details
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VENDOR ASSESSMENT BY RITES

GeM mandates the OEMs/Sellers (except those exempted) to establish their credentials and fast track
their sales by getting pre-assessed by Rail India Technical and Economic Service (RITES).

Benefits of getting Vendor Assessment done at GeM:

Pre-assessed Vendors are tagged as Vendor Assessed in front of
their names at GeM Marketplace.

Vendor Assessment is a contributing parameter to arrive at the

Seller Rating displayed on the GeM Marketplace.

The Vendor Assessment of the applicant will be based on

authentication of vendor profile, financial capacity and technical
details of the items to be offered on GeM as per the prescribed
format.

GeM provides Vendor Assessment services through RITES

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SERVICE SANITIZATION BY RITES

Validation of Certification
Validation of Project Experience (Only Government/Public
listed company experience)

Details validated by RITES under certification (if Details validated by RITES under project experience
applicable) are as follows: are as follows:
1. Company name 1. Department name
2. Validity 2. Order Number
3. State for which license has been issued (if applicable) 3. Project Value
Note: The details are verified against the document 4. Project Duration
uploaded by the vendor
Note: The total time for RITES Validation is 3
working days per service provider

“RITES" vendor for a service - Assures that the

mandatory/ voluntary compliances, if any, &
successfully completed/ executed relevant
government/ public listed company project
experience(s) declared by a vendor is validated by
RITES. 22
SERVICES AVAILABLE ON GeM

327 Services available as on 1st August 2024. Some of them listed as below:
Vehicle Hiring service Scanning & Digitisation service
Human resource outsourcing Healthcare services
Goods Transportation Leasing/ Hiring of E-vehicle
Cleaning and Sanitation Printing Service
Security manpower services Software support service
Professional service/ IT service IT professional outsourcing service
Canteen/ Catering services Language services
Laundry services Restaurant Catering service
Data and Voice service Decorative Plant service
Call Centre service Data Analytics service
Dairy & Calendar Printing AMC Networking devices
Product maintenance service Consultancy service
Packed drinking water service Repair/ Maintenance (AMC service) service
Vocational Training Services Training Services 23
 GeM SAHAY

The Sahay Loan Scheme is an initiative launched on the Government

e-Marketplace (GeM) to facilitate and support the growth of small and
medium-sized enterprises (SMEs) in India. It aims to provide financial
assistance to eligible sellers on the GeM platform, enabling them to
overcome financial barriers and expand their business operations.

Salient Features of Sahay Loan Scheme

SAHAY platform aims to facilitate credit to interested proprietors who are registered sellers on GeM portal and have
received orders.

Details of sellers and orders received on GeM portal are shared with the SAHAY platform through integration of
databases.

The integration aims to fast track the disbursement of credit to interested Sellers through the SAHAY Platform.

This facility is available to GeM sellers who are Sole proprietors and have a Valid GSTIN.

Sellers who have catered to at least one order on GeM will be eligible for financing.
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 Introduction of Interactive & Multilingual E-Learning Courses
GeM’s commitment to supporting its users - building trust and
encouraging broader adoption

• GeM is amongst the first few Government Organisations /

Departments to enable access to multilingual & interactive
e-Learning certification courses.

• The interactive Learning Management System and eLearning

content is currently accessible in twelve languages – Hindi,
English, Gujarati, Marathi, Odiya, Tamil, Assamese, Bengali,
Punjabi, Telugu, Kannada and Malayalam.

• GeM Interactive LMS offers Buyer Certification Courses which

allow Government Buyers & other GeM users gain
proficiency in navigating GeM. Four certification stages have
been introduced – Bronze, Silver, Gold and Platinum.

• Interactive & multilingual e-learning courses have also been

offered for Seller on various topics ranging from Registration
to Order Fulfillment.
GeMmy CHATBOT

Ask GeMmy- 24 x 7 AI assistant responds to buyer/seller queries

automatically without manual intervention. One may type the
Keyword for topic they want to enquire.

GEMMY CHATBOT
Click on ‘Ask GeMmy’
to open Chatbot 26
FREQUENTLY ASKED QUESTIONS (FAQS)

You can find answers to Frequently Asked Questions (FAQs)

regarding a specific subject in the FAQ Section on GeM
portal.

Click on ‘FAQs’ in Need

Help dropdown
Here you can enter your
query / keyword and
choose the appropriate
FAQ from a list of
suggested options.
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GeM SUPPORT – CHANNELS TO ASSIST YOU

24 x 7
Need help? helpdesk-gem@[Link] Assistant Chatbot

1-800-102-3436
1-800-419-3436
Walk-In HelpDesk Address:
2nd Floor, Jeevan Tara Building,
5-Sansad Marg, Monday to Saturday
Near Patel Chowk Metro Stn,
WALK-IN
New Delhi-110001
9:00 am - 10:00 pm

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 GeM ON SOCIAL MEDIA

[Link]
[Link] [Link]
BWVVZv3k23BZApfDlsQ

[Link] [Link]
ernment-e-marketplace/
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 DEDICATED PAGES ON GeM

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 Document Updated 9th August2024

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Copyright © 2024 GeM All rights reserved. Vol. 1.1.B