Industrial Management and Safety
Module 2
Question Bank
Prepared By Ajithra SB
1 Mark Questions and Answers
1. Define quality.
Ans: Quality is the degree to which a set of inherent characteristics fulfills requirements.
2. List any one characteristic of quality.
Ans: Reliability.
3. What does ISO stand for?
Ans: International Organization for Standardization.
4. Mention one element of ISO.
Ans: Customer focus.
5. What is the purpose of ISO 9000?
Ans: To ensure quality management and assurance standards.
6. Define TQM.
Ans: Total Quality Management is a management approach focused on continuous quality
improvement.
7. What is a quality audit?
Ans: It is a systematic examination of a quality system carried out by an internal or external auditor.
8. Mention any one step in ISO 9000 installation.
Ans: Preparatory step.
9. State one objective of the purchase department.
Ans: To procure materials of the right quality and quantity.
[Link] is a quotation?
Ans: It is a formal statement of promise by a supplier to supply goods or services at a specified price.
[Link] tender.
Ans: A tender is an offer to carry out work or supply goods at a fixed price.
[Link] is a single tender?
Ans: A tender where only one supplier is invited to submit a quotation.
[Link] open tender.
Ans: An open invitation to all suppliers to submit a quotation.
[Link] is earnest money?
Ans: A deposit made to demonstrate commitment in a tender.
[Link] is a security deposit?
Ans: A refundable deposit to ensure fulfillment of contract terms.
[Link] is inventory management?
Ans: The supervision of non-capitalized assets (inventory) and stock items.
[Link] does EOQ stand for?
Ans: Economic Order Quantity.
[Link] one inventory model.
Ans: ABC analysis.
[Link] store management.
Ans: It refers to the efficient management of materials in the store.
[Link] one function of store keeping.
Ans: Receiving materials.
[Link] is a bin card?
Ans: A document that records the status of materials in bins.
[Link] is a store ledger?
Ans: A book that maintains all store transactions.
[Link] is an indent form?
Ans: A form used to request materials from stores.
[Link] is 5S?
Ans: Sort, Set in order, Shine, Standardize, Sustain.
[Link] is JIT?
Ans: Just In Time - a strategy to improve business efficiency by receiving goods only when needed.
3 Mark Questions
1. List any three characteristics of quality.
2. Explain the role of ISO in quality management.
3. Write the elements of ISO.
4. List the steps involved in ISO 9000 installation.
5. Differentiate between quality and quality audit.
6. Explain the concept of TQM.
7. List the components of a quality policy.
8. State three objectives of the purchase department.
9. What are the various buying techniques used in purchase?
[Link] quotation, tender, and single tender.
[Link] between open tender and single tender.
[Link] is the role of earnest money in tenders?
[Link] any three inventory models.
[Link] the concept of EOQ with an example.
[Link] the functions of storekeeping.
[Link] between centralized and decentralized stores.
[Link] the duties of a storekeeper.
[Link] are bin cards and how are they used?
[Link] any three modern management techniques.
[Link] explain the Zero Defect concept.
7 Mark Questions
1. Define quality. Explain its characteristics and importance in industrial management.
2. Describe in detail the concept, role, and implementation of ISO 9000.
3. List and explain the steps involved in the installation of ISO 9000 standards.
4. Define quality audit. Discuss its objectives and significance.
5. Explain the concept of TQM and its link with ISO. Include mission and vision in your answer.
6. Describe the objectives and functions of a purchase department.
7. Explain the different types of tenders and the role of earnest money and security deposit.
8. Describe the purchase procedure in detail.
9. Explain inventory management and describe EOQ and ABC analysis.
[Link] between various inventory models with examples.
[Link] storekeeping functions and the role of store records.
[Link] centralized and decentralized store systems. Explain with advantages.
[Link] the duties and responsibilities of a storekeeper.
[Link] modern management techniques including JIT, 5S, and Lean Concept.
15. Describe the function and application of Management Information Systems in industrial
operations.
