DOMAIN 7: BENEFICIARY SATISFACTION
DOMAIN OVERVIEW
Schools shall be successful in meeting this standard when they carry the understand ing,
commitment and support of all stakeholders. School personnel need to seek opportunities for
collaboration to help the institution become a hub of excellence. The school should foster
effective communication and interpersonal skills which lead to better social skills. The
benefits of involving all stakeholders in decision making are that schools can foster
collaboration with community stakeholders to support student learning, have a formal
channel to listen to and communicate and productively use the knowledge and skills to
enhance the work of the school and improve student learning outcomes.
SUB-DOMAINS STANDARDS
7.1 Satisfaction of 7.1.1 The school tracks and assesses student satisfaction on the
Students learning experiences provided to them at all stages of
engagement, inside and outside the classroom.
7.2.1 The school tracks and assesses staff (teaching and non-
7.2 Satisfaction of
teaching) satisfaction on the working conditions, safety,
Staff (Teaching
recognition, opportunities for creativity, growth and sense
and Non-
of belongingness at all stages of engagement.
Teaching)
of 7.3.1 Intrinsic and extrinsic factors influence the job satisfactio n
7.3 Satisfaction
experienced by the principal.
Principal
7.4.1 The school maintains a healthy relationship with parents and
7.4 Satisfaction of
alumni and assesses their satisfaction through connection,
Parents and
engagement and interaction.
Alumni
7.5 Satisfaction of 7.5.1 The school ensures the satisfaction of the community by
Community establishing a culture of meaningful and sustainab le
community engagement in school programmes.
7.6.1 The Management Satisfaction is assessed through
7.6 Satisfaction of
stakeholders’ attitude and behaviour towards the institutio n.
Management
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7.5 Satisfaction of Community
7.5.1 The school ensures the satisfaction of the community by establishing a culture of meaningful and sustainable community
engagement in school programmes.
[Link] - Level I - Inceptive [Link] - Level II - Transient [Link] - Level III - Stable [Link] - Level IV- Dynamic Evolving
Community Age appropriate The school involves The School Beneficiary Satisfactio n
representatives are the community outreach community members in Policy inclusive of Community
members of the School programs are integrated in school functions by Satisfaction is in place.
Managing Committee the annual curriculum plan providing opportunities The school has created a resource map to
(SMC). for all age groups. like: avail the services or materials which the
School invites community Community outreach o Volunteering in community members can advance to the
representatives for programmes are conducted schools school for enhanced learner outcomes.
different activities at on a regular basis to o Mentoring students The School optimises the satisfaction of
special occasions. address different social o Organising workshops the community by:
Students participate in age and environmental issues. involving community o establishing a positive school culture
appropriate programmes The school has adopted organizations to collaborate with the community to
and contribute to the one sustainable project. Teachers, students, parents make societal improvements
welfare of the community. School shares its physica l and the community are o involving community in decision
space and resources with constructively involved in making process
the community. conducting community o charting and conducting relevant
School arranges visits and outreach programs. contextualized community outreach
talks by local School has adopted two programmes in collaboration with
professionals. sustainable projects in its community members that assist in
Community members are community. enhancing life skills of students
invited to school events at School Leaders, teachers o adopting sustainable projects
regular intervals. and students visit the o encouraging community members to
School provides community and participa te get involved and volunteer in student
educational opportunitie s in its events to strengthe n
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to children belonging to the school ties with the enrichment programmes througho ut
the underprivileged or community. the year
marginalized groups in the School collaborates with o building strong school community
community. the community to provide networks for enhanced learner
real-world and workplace outcomes
experiences to its students. o entering into long-term partnerships
School has a mechanism to with local businesses and non-profit
assess the satisfaction of organisations
the community. o shaping learning experiences around
the challenges or projects as
proposed/brought forward by the
community members to provide
meaningful and engaging learning
experiences to the students
o expanding the students’ classroom
beyond the walls of the school to
include the community as a whole.
School has a mechanism to act upon
feedback/queries and address concerns
of the community in a timely,
transparent, objective and fair manner
while maintaining complete
confidentiality.
Guiding Principles/Policies
RTE Act
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SUGGESTED SUPPORTING DOCUMENTS THAT CAN BE REVIEWED BY SCHOOL
Document Availability Document Availability Document Availability Document Availability
Yes/No/In Yes/No/In Yes/No/In Yes/No/In
Progress Progress Progress Progress
School Beneficiary Community Outreach Details of community Mechanism to assess the
Satisfaction Policy Programmes integrated in outreach programmes satisfaction of community
inclusive of the Annual Curriculum and being conducted by
Satisfaction of Pedagogical Plan at every the school
Community stage
Health and Wellness Key Responsibility Areas Community Mechanism to address the
Policy with SEWA of Staff and Students Involvement calendar concerns of the community
as a strand
SEWA Projects Time allocation Anecdotal Records Impact Analysis of
collaborations with
community on learner
outcomes
School Admission Participation of school in Portfolios Monitoring and reviewing
records community events practices
List of SMC Collaborations with Resource Map Improvement Plans to
Members community members, strengthen the system
Local businesses and
NGOs
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