SCRIPT FOR INTERVIEW
1. Tell me about yourself.
-You can call me Mae, I was born in Manila. I studied Tourism in Our Lady of
Fatima University. May past time are watching movie and socializing.
interacting with people and helping them with their problems is what I love the
most. I am a kind of person who is always willing to help. I was a consistent
top performer in our school. I am always willing to learn new things. I am fast
learner, trustworthy, and I can multitask. Before the pandemic I used to work
in a small canteen that our family owned. There I learned on how to deal with
different customer. That is all.
2. Why do you want to work for our company?
-During my research, I found that your company places a high value on staff
training and continuous learning, which is essential to me as someone who
enjoys learning new things and being challenged. Despite the fact that I lack
experience, I am eager to learn and grow with your company.
3. Why should we hire you?
-I have all the qualities that a call center agent should possess. I am good at
communicating with people, I have the ability to empathize, I am optimistic
and I can handle pressure. You wont have any problems with me even though
I don't have experience for I am a fast learner. I will do my best to contribute
to this company. That is all.
[Link] do you describe a role of a call center representative?
-As a call center agent, I would be the first point of contact for all customers. I
am knowledgeable and will carefully listen to and comprehend the customer's
concerns in order to determine the best solution and deliver useful
information. I will use my communication skills to show my customer how to
use the company's helpful resources online and aid them in performing
activities that they may not be familiar with.
[Link] customer service
-Quality customer service, in my opinion, is the ability to offer consumers with
friendly, professional assistance that not only solves their problems or
answers their queries, but also leaves them satisfied with the service they
experienced.
6. Why do you want to work in a call center?
-I'd want to work at a call center because my abilities match those required for
the position. I'm looking forward to working in a fast-paced workplace that will
require me to use all of my abilities to solve problems and improve the
customer experience. I enjoy putting my communication skills to the test and
interacting with customers.
7. Strength and Weaknesses
-I am a patient person who can cope with irate and demanding people. I have
great problem-solving abilities because I can think outside the box. I have
excellent communication abilities and can quickly learn new things. I am a
team player that gets along well with others. Those are my greatest strengths.
My weakness is that I finish all of the work that is assigned to me before the
deadline, even though I have given a considerable time to accomplish it. This
is a weakness for me since it may have an impact on my mental and physical
health.
8. Significant achievement
9. How do you see yourself in 5 years?
-After 5 years I can see myself working in this same company wether as an
agent or in a higher position. Whichever it is, one thing that I know for sure is
that I will continue improving myself until I'm good enough. I intended to be
well established in this industry.
10 Your assets among the applicant
-They might be hardworking and have a good communication skills as well but
the asset that I have is far different because I have the ability to handle
pressure in which I was able to remain calm in any situation from a frustrated
caller, even when being yelled at.
10. How do you handle Irate customer?
-The first step is to remain calm and show to the clients that you understand
their worries and are eager to assist them. You will win the trust of your
consumers as a result of this.
11. Attendance
-Attendance is very important to me and must be valued because it is the
reason we get paid and evaluated on how productive we are as employees.
12. What can you contribute to this company?
-I am capable of delivering an excellent performance at work. I also exhibited
a pleasant attitude, which is essential in my job because it helps customers
feel listened and supported, and it provides them a favorable impression of
the company.
13. Customer satisfaction
-This is the point at which the consumer is glad with the service they
receive and thanks us for understanding their concerns and helping them to
solve it. They will almost certainly recommend our company to their friends
and family in the future.
