Vendor: Salesforce
Exam Code: Salesforce-Certified-Administrator
Exam Name: Salesforce Certified Administrator
Version: DEMO
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QUESTION 1
A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool
should the administrator utilize to import the records to salesforce?
A. Dataloader.io
B. Data Loader
C. Manual Import
D. Data Import Wizard
Answer: D
QUESTION 2
An administrator created a record trigger flow to update contacts. How should the administrator
reference the values of the active record the flow is running on?
A. Use the {!Contact.Id} global variable.
B. Use the {!Account.Id} record variable.
C. Use the $Record global variable.
D. Use the Get Records element to find the Id.
Answer: C
QUESTION 3
An administrator gets a rush request from Human Resources to remove a user's access to
Salesforce Immediately. The user is part of a hierarchy field called Direct Manager. What should
the administrator do to fulfil the request?
A. Freeze the user to prevent them from logging in while removing them from being referenced in
the Direct Manager field.
B. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
C. Change the user's profile to read-only while removing them from being referenced in the Direct
Manager Field.
D. Delete the user and leave all records where they referenced in the Direct Manager Field without
changes.
Answer: A
QUESTION 4
AW Computing (AWC) occasionally works with independent contractors, who the company stores
as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the
historical accuracy of the record.
What should AWC use to track Contacts?
A. Use a partner community to track the Contacts.
B. Create a new Contact record for each agency.
C. Create a Junction object to track many-to-many relationship.
D. Enable Contacts to multiple Accounts.
Answer: D
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QUESTION 5
Which two actions should an administrator perform with Case escalation rules? Choose 2
answers
A. Re-open the Case.
B. Send email notifications.
C. Change the Case Priority.
D. Re-assign the Case.
Answer: AB
QUESTION 6
The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next
several fiscal quarters so they can set goals and benchmark how reps are performing. Which two
features should the administrator configure? Choose 2 answers
A. Sales Quotes
B. Opportunity List View
C. Forecasting
D. Opportunity Stages
Answer: AC
QUESTION 7
Universal Containers requires a different Lightning page to be displayed when Accounts are
viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?
A. Update page layout assignments.
B. Define multiple record types.
C. Assign Lightning pages as app default.
D. Create different user profiles.
Answer: C
QUESTION 8
Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value
of their Opportunities.
What should an administrator suggest to meet this request?
A. Define a new Stage picklist value.
B. Create a custom field on Opportunity.
C. Configure Forecasting support.
D. Make the field editable on page layouts
Answer: D
QUESTION 9
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Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on
pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover
for support.
How should an administrator solve for this issue?
A. Set temporary business hours for each time zone.
B. Adjust the currant business hours to accommodate the Eastern Time Zone.
C. Create one set of business hours per time zone.
D. Allow the reps to set business hours manually.
Answer: C
QUESTION 10
An administrator at Cloud Kicks is building a flow that needs to search for records that meet
certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
A. Assignment
B. Get Records
C. Create Records
D. Update Records
Answer: B
QUESTION 11
An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?
A. The flow is read only.
B. The flow is inactive.
C. The flow URL is deactivated.
D. The flow trigger is missing.
Answer: B
QUESTION 12
The sales manager at Cloud Kicks wants to set up a business process where opportunity
discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to
be approved by the user's manager. The administrator has been tasked with creating an approval
process. Which are two considerations the administrator needs to review before setting up this
approval process? Choose 2 answers
A. Create a custom Discount field on the opportunity to capture the discount amount
B. Populate the Manager standard field on the sales users' User Detail page.
C. Configure two separate approval processes.
D. Allow the submitter choose the approver manually.
Answer: AB
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QUESTION 13
What are three characteristics of a master-detail relationship? Choose 3 answers
A. The master object can be a standard or custom object.
B. Permissions for the detail record are set independently of the master.
C. Each object can have up to five master-detail relationships.
D. Roll-up summaries are supported in master-detail relationships.
E. The owner field on the detail records is the owner of the master record.
Answer: ADE
QUESTION 14
An administrator at Universal Containers has been asked to prevent users from accessing
Salesforce from outside of their network.
What are two considerations for this configuration? Choose 2 answers
A. IP address restrictions are set on the profile or globally for the org.
B. Users can change their password to avoid login IP restrictions.
C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
D. Single sign-on will allow users to log in from anywhere.
Answer: AC
QUESTION 15
The administrator at Cloud Kicks has created an approval process for time off requests. Which
two automated actions are available to be added as part of the approval process? Choose 2
answers
A. Field Update
B. Chatter Post
C. Auto launched Flow
D. Email Alert
Answer: AD
QUESTION 16
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
A. The field is not required to save records via the API on that object.
B. The field is universally required to save a record on that object.
C. The field is added to every page layout on that object.
D. The field is optional when saving records via web-to-lead and web-to-case
Answer: BC
QUESTION 17
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Universal Containers requires that when an Opportunity is closed won, all other open
opportunities on the same account must be marked as closed lost. Which automation solution
should an administrator use to implement this request?
A. Quick Action
B. Workflow Rule
C. Flow Builder
D. Outbound Message
Answer: C
QUESTION 18
Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the
dollar value found in the Contract Value Field.
What feature should an administrator use to meet this request?
A. Detail Column
B. Bucket Column
C. Group Rows
D. Filter Logic
Answer: B
QUESTION 19
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK
has an automated business process it wants to run once a week to count the number of open
cases related to an account.
How should the administrator recommend automating this business process?
A. Create a workflow rule with an outbound message.
B. Set up a scheduled process in Process Builder.
C. Configure a scheduled flow in flow Builder.
D. Use a process to update the account when it is edited
Answer: A
QUESTION 20
An administrator has assigned a permission set group with the two-factor authentication for User
Interface Logins permissions and the two-factor authentication for API Logins permission to a
group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose
2 answers
A. Users need to connect an authenticator app to their Salesforce account.
B. Users need to get a security token from a trusted network using Reset My Security Token.
C. Users need to download and install an authenticator app on their mobile device.
D. Users need to enter a verification code from email or SMS, whichever has higher priority.
Answer: AC
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