Dominique Moraida
Summary
Thoroughly prepared manager with [10] years of experience organizing and planning work schedules, attendance,
and payroll, supervising employees, and providing quality customer service
Ability to handle multiple locations, and special projects, prepare presentations, spreadsheets, and create
reports.
Staying in compliance and responding to complaints with the Better Business Bureau, Office of Consumer Credit
Commissioner, Texas Department of Motor Vehicles, and the Texas Independent Automobile Dealers Association
Professional Experience
Account Manager
Texas Auto Save LLC
08/2018 - Present
Worked on disqualifications on the borrowing base, enforcing procedures to keep Texas Auto Save LLC legal and
compliant with new information that is received from TIADA, TX DMV, NIADA, TX COMPTROLLER.
Operated a call center and maintained high-touch, personalized service for clients by answering customer calls
and collecting customer intelligence
Upheld client privacy by removing all identifying information before any communication with a client
Receptionist
Auto Deals • San Antonio, TX
01/2017 - 07/2024
Handled travel arrangements.
Updated Calendars and scheduled meetings.
Performed Clerical tasks.
Managed inventory of office supplies.
Monitored office and expense costs.
Programs used-
• Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft
PowerPoint, QuickBooks, Firefox, Google Chrome, Internet Explorer, Adobe, Deal pack, ETAG, Ext.
Customer Service Representative
US Bank • San Antonio, TX
05/2016 - 07/2024
(3 months)
Answered incoming calls and assisted customers with questions and concerns related to their accounts.
Properly diagnosing customer needs and proactively educating them about the features and benefits of products
and services.
I was effectively utilizing system applications to achieve the desired outcome.
Documenting required information via system applications. Retaining product and process knowledge.
I kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card
information, and product sales.
Handled customer inquiries, answered questions, and resolved problems promptly.
Developed and trained new customer service representatives on the proper handling of customer inquiries.
Associate
Gold’s Gym Kids Club • San Antonio, TX
08/2016 - 08/2017
Cared for children in a defined area of the gym for the attending member(s)
Organized and participated in recreational activities, such as games, read to children, and taught them simple
painting, drawing, crafts, and songs.
Cared for special needs children as needed, including securing the children in equipment, such as chairs and
slings.
Organized and stored toys and materials to ensure order in the Kids Club area.
Always portrayed a fun and energetic demeanor.
Sanitized toys, and play equipment, and completed the daily cleaning checklist.
Helped plan age-appropriate activities weekly. Ensured that all necessary paperwork was completed as needed
including accident reports, sign-in sheets, weekly tally sheets, and opening and closing sheets.
Paged parent/guardian if necessary to attend to discipline issues and attend to personal needs (diaper changing,
changing clothes, restroom assistance). Ensured parents were adhering to the Kids Club policies and signed
children in and out of the facility.
Ensured that all safety precautions were taken when receiving and releasing children to the parent/legal guardian
by using the Parental ID check-in process.
Ensured no drinks or food were in the Kids Club. Always accountable for children. Other duties as assigned.
Administrative Assistant
KAAM IT • San Antonio, TX
10/2014 - 08/2015
(1 year 6 months)
Prepare and send invoices to customers.
Maintain and update driver files.
Maintain and update equipment files.
Save and process Bills of Lading and Proof of Delivery documents.
Obtain permits as required.
Create customs documentation for loads crossing the border.
Communicate any driver-related issues to the load planner.
Order entry and updating our planning database promptly.
Maintain compliance with all Municipal, Provincial, Federal, and International laws and regulations.
Maintain compliance with all company policies and procedures.
Administrative and other duties as assigned.
Maintained a high level of professionalism and provided excellent customer service to all company clients
Recruited and hired Truck Drivers, and new administrative assistants, thereby reducing the workload on the
existing staff.
Skills
Attention to detail, Microsoft excel, Microsoft word, Outlook, Computer literacy, Customer service, Communication
skills, Bilingual, Leadership, Problem Solving, Data Analysis Skills, Google Doc Sheets, Strategic Planning, Budget
Management, Office software
Languages
English, Spanish
Certificates
TIADA , NIADA , Integrity Certificate , CPR Certified
LinkedIn Profile
https://www.linkedin.com/in/dominique-moraida-6b0a1417a
