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Salesforce Certified Agentforce Specialist - Agentforce-
Specialist FREE EXAM DUMPS QUESTIONS & ANSWERS
Question 21
Which part of the Einstein Trust Layer architecture leverages an organization's own data within a
large language model (LLM) prompt to confidently return relevant and accurate responses?
A. Prompt Defense
B. Data Masking
C. Dynamic Grounding
Hide answers/explanations Discussion 0
Correct Answer: C Vote an answer
Dynamic Grounding in the Einstein Trust Layer architecture ensures that large language model (LLM)
prompts are enriched with organization-specific data (e.g., Salesforce records, Knowledge articles) to
generate accurate and relevant responses. By dynamically injecting contextual data into prompts, it reduces
hallucinations and aligns outputs with trusted business data.
* Prompt Defense (A) focuses on blocking malicious inputs or prompt injections but does not enhance
responses with organizational data.
* Data Masking (B) redacts sensitive information but does not contribute to grounding responses in business
context.
Question 22
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5/26/25, 4:21 PM Salesforce Certified Agentforce Specialist - Agentforce-Specialist FREE EXAM DUMPS QUESTIONS & ANSWERS]
A Salesforce Administrator is exploring the capabilities of Agent to enhance user interaction within
their organization. They are particularly interested in how Agent processes user requests and the
mechanism it employs to deliver responses. The administrator is evaluating whether Agent directly
interfaces with a large language model (LLM) to fetch and display responses to user inquiries,
facilitating a broad range of requests from users.
How does Agent handle user requests In Salesforce?
A. Agent will trigger a flow that utilizes a prompt template to generate the message.
B. Agent will perform an HTTP callout to an LLM provider.
C. Agent analyzes the user's request and LLM technology is used to generate and display the
appropriate response.
Hide answers/explanations Discussion 0
Correct Answer: C Vote an answer
Agent is designed to enhance user interaction within Salesforce by leveraging Large Language Models (LLMs)
to process and respond to user inquiries. When a user submits a request, Agent analyzes the input using
natural language processing techniques. It then utilizes LLM technology to generate an appropriate and
contextually relevant response, which is displayed directly to the user within the Salesforce interface.
Option C accurately describes this process. Agent does not necessarily trigger a flow (Option A) or perform an
HTTP callout to an LLM provider (Option B) for each user request. Instead, it integrates LLM capabilities to
provide immediate and intelligent responses, facilitating a broad range of user requests.
References:
* Salesforce Agentforce Specialist Documentation - Agent Overview: Details how Agent employs LLMs to
interpret user inputs and generate responses within the Salesforce ecosystem.
* Salesforce Help - How Agent Works: Explains the underlying mechanisms of how Agent processes user
requests using AI technologies.
Question 23
Universal Containers' Agent Action includes several Apex classes for the new Agentforce Agent. What
is an important consideration when deploying Apex that is invoked by an Agent Action?
A. The Apex classes must have at least 75% code coverage from unit tests, and all dependencies must
be in the deployment package.
B. Apex classes invoked by an Agent Action may be deployed with less than 75% test coverage as long
as the agent is not activated in production.
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C. The Apex classes may bypass the 75% code coverage requirement as long as they are only used by
the agent.
Hide answers/explanations Discussion 0
Correct Answer: A Vote an answer
Comprehensive and Detailed In-Depth Explanation:Universal Containers (UC) is using Apex classes within an
Agent Action for their Agentforce Agent. Deploying Apex in Salesforce has specific requirements, especially
when tied to Agentforce functionality. Let's evaluate the options.
* Option A: The Apex classes must have at least 75% code coverage from unit tests, and all dependencies
must be in the deployment package.Salesforce enforces a strict requirement that all Apex classes must
achieve at least 75% code coverage from unit tests for deployment to production, regardless of their use
case (e.g., Agentforce, triggers, or web services). Additionally, when Apex is invoked by an Agent Action (e.g.,
via a Flow or direct invocation), all dependencies (e.g., referenced classes, objects) must be included in the
deployment package to ensure functionality. This is a standard deployment consideration in Salesforce and
applies to Agentforce, making this the correct answer.
* Option B: Apex classes invoked by an Agent Action may be deployed with less than 75% test coverage as
long as the agent is not activated in production.Salesforce's 75% code coverage requirement is mandatory
for production deployment, regardless of whether the agent is activated.
There's no exemption based on activation status-coverage is enforced at the deployment stage. This option
is incorrect and contradicts Salesforce's Apex deployment rules.
* Option C: The Apex classes may bypass the 75% code coverage requirement as long as they are only used
by the agent.No such bypass exists in Salesforce. The 75% code coverage rule applies universally to all Apex
in production, including classes used by Agentforce. Agent-specific usage doesn' t waive this requirement,
making this incorrect.
Why Option A is Correct:The 75% code coverage requirement and inclusion of dependencies are
fundamental Salesforce deployment rules, applicable to Apex in Agent Actions. This ensures reliability and
functionality in production, as per official documentation.
References:
* Salesforce Agentforce Documentation: Agent Builder > Custom Actions > Apex - Notes standard Apex
deployment rules apply.
* Salesforce Developer Guide: Apex Testing - Confirms 75% coverage requirement.
* Trailhead: Deploy Apex Code - Emphasizes coverage and dependencies for production.
Question 24
Universal Containers recently added a custom flow for processing returns and created a new Agent
Action.
Which action should the company take to ensure the Agentforce Service Agent can run this new flow
as part of the new Agent Action?
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5/26/25, 4:21 PM Salesforce Certified Agentforce Specialist - Agentforce-Specialist FREE EXAM DUMPS QUESTIONS & ANSWERS]
A. Recreate the flow using the Agentforce agent user.
B. Assign the Manage Users permission to the Agentforce Agent user.
C. Assign the Run Flows permission to the Agentforce Agent user.
Hide answers/explanations Discussion 0
Correct Answer: C Vote an answer
Comprehensive and Detailed In-Depth Explanation:UC has created a custom flow for processing returns and
linked it to a new Agent Action for the Agentforce Service Agent, an AI-driven agent for customer service
tasks. The agent must have the ability to execute this flow. Let's assess the options.
* Option A: Recreate the flow using the Agentforce agent user.Flows are authored by admins or developers,
not "recreated" by specific users like the Agentforce agent user (a system user for agent operations). The
issue isn't the flow's creation context but its execution permissions. This option is impractical and incorrect.
* Option B: Assign the Manage Users permission to the Agentforce Agent user.The "Manage Users"
permission allows user management (e.g., creating or editing users), which is unrelated to running flows. This
permission is excessive and irrelevant for the Service Agent's needs, making it incorrect.
* Option C: Assign the Run Flows permission to the Agentforce Agent user.The Agentforce Service Agent
operates under a dedicated system user (e.g., "Agentforce Agent User") with a specific profile or permission
set. To execute a flow as part of an Agent Action, this user must have the "Run Flows" permission, either via
its profile or a permission set (e.g., Agentforce Service Permissions). This ensures the agent can invoke the
custom flow for processing returns, aligning with Salesforce's security model and Agentforce setup
requirements. This is the correct answer.
Why Option C is Correct:Granting the "Run Flows" permission to the Agentforce Agent user is the standard,
documented step to enable flow execution in Agent Actions, ensuring the Service Agent can process returns
as intended.
References:
* Salesforce Agentforce Documentation: Agent Builder > Custom Actions - Requires "Run Flows" for flow-
based actions.
* Trailhead: Set Up Agentforce Service Agents - Lists "Run Flows" in agent user permissions.
* Salesforce Help: Agentforce Security > Permissions - Confirms flow execution needs.
Question 25
An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and
queries to identify patterns and trends.
What functionality allows the AX Specialist to achieve this?
A. User Utterances dashboard
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5/26/25, 4:21 PM Salesforce Certified Agentforce Specialist - Agentforce-Specialist FREE EXAM DUMPS QUESTIONS & ANSWERS]
B. Agent Event Logs dashboard
C. AI Audit & Feedback Data dashboard
Hide answers/explanations Discussion 0
Correct Answer: A Vote an answer
The User Utterances dashboard (Option A) is the correct functionality for analyzing user inputs, requests, and
queries to identify patterns and trends. This dashboard aggregates and categorizes the natural language
inputs (utterances) from users, enabling the Agentforce Specialist to:
* Identify Common Queries: Surface frequently asked questions or recurring issues.
* Detect Intent Patterns: Understand how users phrase requests, which helps refine intent detection models.
* Improve Bot Training: Highlight gaps in training data or misclassified utterances that require adjustment.
Why Other Options Are Incorrect:
* B. Agent Event Logs dashboard: Focuses on agent activity (e.g., response times, resolved cases) rather than
user input analysis.
* C. AI Audit & Feedback Data dashboard: Tracks AI model performance, audit trails, and user feedback
scores but does not directly analyze raw user utterances or queries.
References:
* Salesforce Einstein Agentforce Specialist Certification Guide: Emphasizes the User Utterances dashboard as
the primary tool for analyzing user inputs to improve conversational AI.
* Trailhead Module: "Einstein Bots Basics" highlights using the dashboard to refine bot training based on
user interaction data.
* Salesforce Help Documentation: Describes the User Utterances dashboard as critical for identifying trends
in customer interactions.
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