CHAPTER 1 – INTRODUCTION
1.1 Objective
To develop an AI-based chatbot using NLP techniques that can interact with users in natural
language, offering intelligent and context-aware responses for FAQs, support, and general
assistance.
1.2 Problem Definition
Manual customer support is expensive, time-consuming, and not scalable. Most queries are
repetitive and can be handled by automated systems. An intelligent chatbot offers a solution
by providing round-the-clock responses.
1.3 Scope
This project focuses on building a chatbot that:
- Understands and responds to user queries.
- Can be integrated into websites or apps.
- Is scalable and platform-independent.
- Can be adapted to different domains like education, banking, etc.
1.4 Definitions, Acronyms and Abbreviations
- AI: Artificial Intelligence
- NLP: Natural Language Processing
- UI: User Interface
- API: Application Programming Interface
- DFD: Data Flow Diagram
1.5 Technologies to be Used
- Frontend: HTML, CSS
- Backend: Python (Flask)
- AI Engine: OpenAI GPT API
- Database: SQLite / Session-based
CHAPTER 2 – SOFTWARE REQUIREMENT SPECIFICATIONS
2.1.1 Purpose
To define the requirements and functionality of the AI chatbot system to be developed.
2.1.2 Project Scope
The chatbot will automate responses, support real-time interaction, and use GPT to enhance
conversation quality.
2.2.1 Product/Project Perspective
This is a web-based application that integrates frontend and backend with an AI-powered
response engine.
2.2.2 Product/Project Function
- User login and registration
- Chat interface
- GPT-based query handling
- Session-based personalization
2.2.3 User Classes and Characteristics
- Admin: Can monitor activity (future scope)
- User: Can chat and receive AI-generated responses
2.2.4 Operating Environment
- Windows/Linux/Mac
- Browser: Chrome, Firefox, Edge
- Python 3.8+, Flask, HTML/CSS
2.2.5 Architecture Design
Client-Server Model:
- Frontend (Client)
- Flask-based Backend Server
- GPT Model API
2.2.6 Constraints
- Requires internet for API communication
- Limited context memory due to statelessness
2.2.7 Use Case Model Description
Use cases include:
- User Registration/Login
- Chat Interaction
- Message Processing
2.2.8 Assumptions and Dependencies
- Users have basic internet access
- OpenAI API is reachable
- Sessions are browser-based
2.3 System Features
- User Authentication
- NLP Processing
- Dynamic UI Updates
- Logging of user interactions
2.4.1 User Interfaces
Clean and responsive HTML/CSS layout with a chat window.
2.4.2 Hardware Interfaces
No special hardware needed. Runs on standard PC/mobile.
2.4.3 Software Interfaces
- Flask Web Server
- OpenAI API
2.4.4 Communications Interfaces
- HTTPS for secure API calls
2.5.1 Performance Requirements
- Fast response (within 2 seconds per message)
- Should handle 10+ users concurrently
2.5.2 Safety Requirements
- No harmful instructions should be processed
- User inputs validated
2.5.3 Security Requirements
- Session protection
- No storage of passwords in plain text
2.5.4 Software Quality Attributes
- Usability
- Maintainability
- Portability
CHAPTER 3 – SYSTEM DESIGN
3.1 Flowcharts
To be drawn: Login flow, Chat flow
3.2 ER Diagram
Basic entities: User, Session
3.3 Design Methodology
MVC (Model-View-Controller) pattern
3.4 Software Development Model
Iterative Model – builds and refines in loops
3.5.1 ER Diagram
Entities: Users, Chats
3.5.2 Schema
- Users (id, name, email, password)
- Chats (user_id, message, timestamp)
3.6 DFDs
Level 0 and Level 1 DFDs to represent login and chat flow
3.7 Activity Diagram
User sends message → System processes → Responds
3.8 Class Diagram
Classes: User, ChatHandler, GPTAPIWrapper
3.8.1 Sequence Diagrams
Interaction between User → Frontend → Flask → GPT → Flask → User
CHAPTER 5 – CONCLUSIONS AND FUTURE SCOPE
5.1 Conclusion
This project successfully implements a scalable, intelligent chatbot using GPT technology
and Flask. It provides real-time conversational AI for general-purpose assistance.
5.2 Future Scope
- Voice input/output
- Multilingual support
- Integration with enterprise tools
- Analytics dashboard
CHAPTER 6 – REFERENCES
6.1 Books
[1] Russell, Stuart J., Artificial Intelligence: A Modern Approach, Pearson, 2020, Pages: 150–
200
6.2 URLs
- https://platform.openai.com/docs
- https://flask.palletsprojects.com/
- https://developer.mozilla.org/
