NetSupport School Tutor for Android

NetSupport School
Tutor for Android Manual

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 NetSupport School Tutor for Android

Manual COPYRIGHT (C) 2015 NetSupport Ltd. All rights

reserved.
Information in this document is subject to change without notice.
NetSupport Ltd reserves the right to revise this document and to make
changes from time to time in the content hereof without obligation to
notify any person or persons of such revisions or changes.

The software described in this document is supplied under a licence

agreement and is protected by international copyright laws. You may
copy it only for the purpose of backup and use it only as described in the
Licence agreement.

Any implied warranties including any warranties of merchantability or

fitness for a particular purpose are limited to the terms of the express
warranties set out in the licence agreement.

Program COPYRIGHT (C) 1991-2015 NetSupport Ltd. All rights

reserved.

Trademarks
NetSupport is a registered trademark of NetSupport Ltd.

Other products, trademarks or registered trademarks are the property of

their respective owners.

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 NetSupport School Tutor for Android

Software Licence Agreement

Please read this agreement before using your copy of NetSupport Software. This is a legal
agreement between you and NetSupport Ltd. If you do not wish to be bound by the terms
of this licence agreement you must not load, activate or use the software.

TERM: Subject to termination under Termination Clause below the licence shall be
perpetual.

GRANT OF LICENCE: Subject to the payment of the applicable licence fees, and subject to
your abidance by the terms and conditions of this agreement, NetSupport Ltd hereby grants
to you a non-exclusive, non-transferable right to use one copy of the specified version of
the software which you have acquired.

USE: The software is licensed with volume use terms specified in the applicable order
acknowledgement, product invoice, licence certificate or product packaging. You may make,
install and use as many additional copies of the software on the number of devices as the
terms specify. You must have a reasonable mechanism in place to ensure that the number
of devices on which the software has been installed does not exceed the number of licenses
you have obtained.

SERVER USE: To the extent that the applicable order acknowledgement, product invoice,
product packaging or licence certificate sets forth, you may use the software on a device or
on a Server within a multi-user or networked environment ("Server Use"). A separate
licence is required for each device or "seat" that may connect to the software at any time,
regardless of whether such licensed devices or seats are connected to the software
concurrently, or are actually using the software at any particular time. Your use of software
or hardware that reduces the number of devices or seats that connect to and use the
software directly or simultaneously (e.g., "multiplexing" or "pooling" software or hardware)
does not reduce the number of licenses required. Specifically, you must have that number
of licenses that would equal the number of distinct inputs to the multiplexing or pooling
software or hardware "front end"). If the number of devices or seats that can connect to
the software can exceed the number of licenses you have obtained, then you must have a
reasonable mechanism in place to ensure that your use of the software does not exceed the
use limits specified for the licence you have obtained.

COPYRIGHT: This software is protected by international copyright laws. You may copy it
only for backup purposes. The software is licensed to you, but not sold to you.

RESTRICTIONS: Neither you nor any reseller may rent, lease, sell licensed copies [on
approval], or otherwise transfer the right to use this software to another person, except
that you may sell or give away your original copy, as long as you do not keep any copies.
The software may not be modified, disassembled or reverse engineered except with the
prior written consent of NetSupport Ltd.

LIMITED WARRANTY: NetSupport Ltd warrants that the software will perform substantially
in accordance with the accompanying documentation for a period of ninety (90) days from
the date of purchase. NetSupport's entire liability and your exclusive remedy shall be
either a) the replacement of the defective software or b) return of the price paid. This
remedy shall be at NetSupport's option and subject to proof of purchase from an authorised
source.

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 NetSupport School Tutor for Android

Any implied warranties including any warranties of quality or fitness for a particular purpose
are limited to the terms of the express warranties. NetSupport Ltd. Shall not in any event
be liable for loss of profits, data or information of any kind or for special, incidental,
consequential, indirect or other similar damages arising from any breach of these
warranties or use of the software even if they have been advised of the possibility of such
damages. Some countries do not allow the limitation or exclusion of incidental or
consequential damages, so the above limitation or exclusion may not apply to you. This
warranty does not affect your statutory rights, and you may have other rights that vary
from country to country. In any event NetSupport's maximum liability shall not exceed the
price paid by the end-user / licensee.

TERMINATION: You may terminate this licence and this Agreement at any time by
destroying the program and its documentation, together with any copies in any form.

NetSupport Ltd. may terminate this licence forthwith by notice in writing to you if you
commit any serious breach of any term of this licence and (in the case of a breach capable
of being remedied) shall have failed within 30 days after receipt of a request in writing from
NetSupport Ltd. so to do, to remedy the breach (such request to contain a warning of
NetSupport's intention to terminate). Upon termination you will destroy or return to
NetSupport Ltd the original and all copies of the software and will confirm in writing to
NetSupport Ltd that this has been done.

SUPPORT: If you have a problem with the installation of the software you should in the first
instance contact your supplier. You can separately purchase support and maintenance
which will also cover the supply of enhancements and upgrades.

GOVERNING LAW: This agreement shall be governed by the laws of England.

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Table of Contents

WHAT IS NETSUPPORT SCHOOL? .................................................. 7

Features ......................................................................................... 7
Conventions Used ............................................................................ 8
Terminology Used ............................................................................ 8
INSTALLATION .............................................................................. 9
System Requirements ....................................................................... 9
Installing the NetSupport School Tutor for Android ............................... 9
Register Licence Details ................................................................. 9
Installing the NetSupport School Student for Android ......................... 10
CONFIGURING THE TUTOR .......................................................... 11
General......................................................................................... 11
Connectivity .................................................................................. 11
Subnets and Ports to browse ........................................................... 12
File Distribution ............................................................................. 13
Licence ......................................................................................... 14
Info .............................................................................................. 14
CONFIGURING THE STUDENT ...................................................... 15
Room ........................................................................................... 15
General......................................................................................... 15
Connectivity .................................................................................. 16
Protect Configuration ...................................................................... 16
STARTING NETSUPPORT SCHOOL TUTOR .................................... 17
Finding and Connecting to Students ................................................. 18
Configuring NetSupport School for subnet browsing ........................ 19
Understanding IP Addresses ......................................................... 21
Using a Gateway to Find Students .................................................... 23
Installing and configuring a Gateway ............................................. 24
The NetSupport School Tutor Interface ............................................. 25
Student Register ............................................................................ 28
Working with Groups ...................................................................... 30
USING NETSUPPORT SCHOOL ..................................................... 32
Locking Student devices and Blanking Student screens ....................... 33
Blank all Student screens ................................................................ 33
Viewing Student screens ................................................................. 34
Monitor Mode ................................................................................ 35
Chatting to Students ...................................................................... 37
The Chat window ........................................................................ 37

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Sending a Message to Students ....................................................... 39

Help Requests ............................................................................... 40
Transferring Files ........................................................................... 42
How Students view files ............................................................... 44
Student Surveys ............................................................................ 45
Survey lists ................................................................................ 47
Question and Answer Module ........................................................... 49
Question and Answer Options ....................................................... 52
Question and Answer Module - Tutor Interface ............................... 54
Using the Question and Answer Module ......................................... 55
Question and Answer Team Mode ................................................. 57
Student Rewards............................................................................ 59
Launch a Website at Students.......................................................... 59
USING THE NETSUPPORT SCHOOL STUDENT APP ........................ 60
CONTACT US................................................................................ 61
INDEX ......................................................................................... 62

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WHAT IS NETSUPPORT SCHOOL?

NetSupport School is the market-leading classroom management
software solution for schools. NetSupport School supports a teacher with
a wealth of assessment, monitoring, collaboration and control features to
ensure they can leverage the very best outcomes from their IT
equipment.

Responding to the growing use of mobile technology in the modern

classroom and the increased adoption of BYOD initiatives, NetSupport
School has extended its multi-platform capabilities to include support for
Android devices.

NetSupport School can be used in a mixed platform environment. For

further information on how to use NetSupport School in a Windows
environment, click here.

Features
 View Student thumbnails*
 Watch Student screen*
 Real-time student assessment (Question and Answer mode)
 Class Surveys
 Student Register
 Lesson objectives
 Chat
 Sending Messages
 Student Request help
 Launch websites
 Student rewards
 File Transfer
 Lock/Unlock student computers
 Blank Student screens
 WiFi/battery indicators
 Launch at Start-up. The NetSupport School Student for Android will
launch when the device is powered on and will automatically sign in
(where the device is located in a fixed room).

* These features are only supported on student tablets where the

additional NetSupport School “Extended Features” utility is installed.

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Conventions Used
The following logical and easy to understand conventions are used in this
manual:

 Step-by-step instructions, which should be performed in sequence,

are shown as numbered paragraphs, beneath a clearly stated, ‘How
to do’ heading.
 As there is often more than one way of carrying out a task you will
find ‘Or’ options also included.
 Additional tips or explanatory notes regarding these instructions are
enclosed in a border under the heading ‘Note’.

Terminology Used
Control/Tutor The workstation that is used to take over another.
Client/Student The workstation that is to be taken over.
Available Client When a Client has been installed on a
workstation; it becomes available for connection
to a Control. A Client must be available before a
Control can connect to it.
Connected Client All available Clients or groups of Clients can be
chosen for simultaneous connection. A Control
can only interact with a Client to which they are
connected.
Selected Client A Client or group of connected Clients can be
selected by the Control. The Control can then
perform a variety of functions such as View and
Message etc. A Control can switch between
multiple Clients, making each of them, in turn,
the selected Clients.

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INSTALLATION
System Requirements
Tutor
Android v4.0.3 or later.

Minimum requirements:
Screen resolution of 1024x600

Recommended requirements:
Quad Core processor (recommended for large classes)
Screen resolution of 1280x800

Student
Android v4.0 or later tablets.

The NetSupport School Tutor for Android is free to try in your

environment for 30 days and can then be used with existing NetSupport
School licences. Alternatively, additional licences can be purchased from
your NetSupport reseller.

Installing the NetSupport School Tutor for Android

If you wish to manage the class as the teacher, you will need to install
the NetSupport School Tutor (Control) on your device.

The NetSupport School Tutor for Android app works on Android v4.0.3 or
later tablets and is available from the Google Play store.

Register Licence Details

When you start the NetSupport School Tutor for Android app for the first
time, you will be asked to create or sign into a user account and then
register your licence details.

To create a new user account, select Create a new account and enter
your name, organisation, email and password.

Note: The password must be a minimum of six characters.

To use an existing user account, select Sign in using an existing

account and enter the email address and password for the account.

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To register your Licence, select Enter your Licence details and enter
the serial number and authorisation key you have been provided with. If
you are evaluating NetSupport School, select 30 day Evaluation
Licence.

Select Continue. The relevant licence will be applied to NetSupport

School. If you selected 30 day Evaluation Licence, you will be advised
how many days are remaining on your evaluation and you can apply a full
licence from here. This screen will appear each time you start the
NetSupport School Tutor for Android while you are evaluating.

Select Continue. The Configure Room screen will appear. See Starting
NetSupport School Tutor for more information.

Installing the NetSupport School Student for Android

The NetSupport School Student for Android can be installed on each
Android tablet. From the teacher’s device, you can then connect to each
system enabling you to interact with each student quickly and efficiently.

The NetSupport School Student for Android app works on Android v4.0 or
later tablets and is available for free from the Google Play store.

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CONFIGURING THE TUTOR

To configure the settings for the NetSupport School Tutor, launch the
NetSupport School Tutor app and select the Settings icon.

The Tutor configuration settings have the following options:

General

Play Sounds
Decide whether to play sounds at the NetSupport School Tutor.

Thumbnail Update Speed (seconds)

Allows you to adjust the frequency at which Student thumbnails are
refreshed.

Connectivity

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Automatically Reconnect
Ensures that Students automatically rejoin a session should they
inadvertently disconnect.

Security Key
You can set a security key that will ensure that only Tutors and Students
with matching keys are able to connect. Setting an asterisk (*) defaults
the security key to be the same as the serial number. This must be set at
both the Tutor and the Student. If a security key is set here, this Tutor
will only connect to Students with the same, or no, security key.

Default Port
The default registered port for NetSupport School is 5405.

Use Gateway
Enable this option if you want to search for Students whose IP addresses
are registered with a defined Gateway. The currently configured browse
at start-up option will still apply, but rather than perform a UDP browse of
the network, the Tutor will search the Gateway for Students matching the
specified criteria. Enter the IP address of the Gateway along with the
matching Gateway key.

Note: The Gateway must be installed on a Windows machine.

Subnets and Ports to browse

When you are running on a network with multiple subnets or addresses,

you need to configure the broadcast addresses for each effective network.
When a browse is performed, the broadcast messages are sent to these
addresses.

Select to add a network to browse.

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File Distribution

Enable Broadcast
When transferring files to Students, the files are sent to each Student
machine in turn. Enable Broadcast results in the files being sent to all
machines simultaneously. In some network environments, where there is
limited network bandwidth available or when broadcasting to larger
numbers of machines, this will provide significant performance benefits.

Whilst reducing overall network traffic generated by NetSupport School,

using this feature will generate additional broadcast packets on your
network. It is recommended that you consult your network administrator
before using this feature.

Port
Specify a port to use for broadcasting the files. NetSupport School's
default is 5421.

Maximum throughput
Controls the level of data sent across the network to your wireless access
point. The default data rate is unlimited. If required, this can be altered
to reflect the speed of the router.

Use Multicast
When transferring files, you can choose to send these using multicast
instead of UDP/broadcast. This means that the multicast packet will only
be sent to devices included in the specified IP multicast address. Select
Use Multicast to switch to this method.

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Multicast address
Enter the IP multicast address, or leave blank to allow NetSupport School
to assign an IP multicast address based on the Tutor’s IP address.

Use Broadcast
Select this option to use broadcast when transferring files.

Broadcast address
Enter the broadcast address to send the files to, or leave blank to allow
NetSupport School to assign a broadcast address.

Licence
Displays details about the current NetSupport School Android Tutor
licence.

Info
Information about the current version of NetSupport School Android Tutor
is provided.

To send feedback about the NetSupport School Tutor app, select Send
Feedback.

To save the configuration settings, select .

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CONFIGURING THE STUDENT

To configure the settings for NetSupport School Students, launch the
NetSupport School Student app, press and select Settings.

The Student configuration settings have the following options:

Room

The device is always located in the following room

If the device is always located in the same room, select this option and
enter the required room value.

The device may be in one of the following rooms

Select this option if the device could be located in different rooms. Enter
the required rooms and separate each value with a comma.

The device is roaming and the room must be entered manually

Select this option if the device is roaming; the Student will then have to
manually enter the room.

General

Launch on start-up
The NetSupport School Student for Android will automatically launch
when the Android device is started.

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Connectivity

Security Key
This sets a security key that must be the same as that set at the Tutor,
before the Tutor will be allowed to connect. This setting is optional. If
there is no security key set here, any Tutor may connect, regardless of
the security key set at the Tutor.

Default port
The default registered port for NetSupport School is 5405.

Multicast address
This is the IP multicast address that the Student is listening on.

Use Gateway
Enable this option if you want the Student's current IP address to register
with a designated 'Gateway' on start-up. Enter the IP address of the
Gateway along with the matching security key.

Protect Configuration

Password
Setting a password here prevents any unauthorised changes to the
configuration. The user at the Android device must enter the required
password before being able to make any changes to the configuration.

To save the configuration settings, select .

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STARTING NETSUPPORT SCHOOL TUTOR

To start the NetSupport School Tutor, select the NetSupport School Tutor
app on your device.

Select the icon to create a room, edit the default room name and
select Start Room.

Notes:
 You must ensure that the same room name is set at the Student to
be able to connect.
 Multiple classes can be created. The required class can then be loaded
at the start of the lesson and you can quickly connect to Student
devices.

Enter the Tutor name and, if required, the lesson details. To configure the
settings for the Tutor or change the connectivity method to use the

NetSupport Gateway, select . This can be done later if required.

Select Enter Room.

The NetSupport School Tutor will then browse the network for the
specified Students.

All connected Students will have their icons displayed in the NetSupport
School Tutor interface.

A list of connected Students with an overview of the Student information

can be displayed by clicking on the toolbar.

Note: You can refresh and reconnect to Students by dragging down the
screen.

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Finding and Connecting to Students

NetSupport School provides a quick and easy method to connect to the
required student devices. The teacher can create ‘rooms’ in advance and
the student devices can be configured to a specific room. At the start of a
lesson the teacher simply indicates which of the pre-defined rooms they
want to connect to. ‘Roaming’ Students also have the option of
connecting to a designated room.

The Room settings can also be configured at the Student in the

NetSupport School Student settings.

Notes:
 Roaming Students can be configured to manually enter the room
from the NetSupport School Student app.
 If the expected Students are not found, it may be because
NetSupport School has not been configured to browse the required
networks. See Configuring NetSupport School for Subnet
Browsing for more information.
 If a 'Gateway' has been configured, the NetSupport School Tutor will
use the details registered here rather than perform a browse across
the network.

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Configuring NetSupport School for subnet browsing

If your network is running across multiple TCP/IP subnets, you need to
configure NetSupport School to use the additional subnets when browsing
for Students.

Before configuring NetSupport School to browse on a remote IP subnet, it

is useful to understand how IP addresses are made up and in particular
what an IP broadcast address is. See Understanding IP Addresses.

To configure the NetSupport School Tutor to browse IP subnets:

1. Select the Settings icon on the NetSupport School Tutor start screen.

2. Select the icon under Subnets and Ports to Browse.

3. The Browse screen will appear, allowing you to enter a variety of
different browse entries depending on the range of NetSupport School
Students you wish to find.

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Subnet Address
This option provides an efficient method, in terms of the network
traffic it generates, for finding Students. Enter the IP address you
wish to browse for.

Subnet Mask
By entering a target IP address and the subnet mask that you wish to
browse, NetSupport School will send a broadcast packet to the
specified network. When you subsequently perform the browse
action, all Students found on the target subnet will be listed.

Address Range
This differs from the above option in that it provides a reliable
method for finding a specific range of Students. It may generate
additional network traffic in that individual packets are sent to each
workstation in the range, but at least you are targeting the required
Students.

Terminal Services
Use this option to find Students in a Terminal Server environment.
Enter the IP address of the Terminal Server and the port range to
browse.

Multicast
This option will only browse for Students using the specified IP
multicast address; the default address is 225.16.8.68. This will
reduce network traffic as the multicast packet is sent in a single
transmission only to the required machines.

4. Select the icon.

Notes:
 When adding the address of a remote subnet, you must ensure that
the broadcast address for the local subnet is also present. If not, the
Tutor will not find any local Students when browsing.
 Some network routers will suppress broadcast packets from being
transmitted across WAN links. If this is the case, then even if the
Tutor is correctly configured, you will not be able to browse the
remote subnet.

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Understanding IP Addresses
An IP address is made up of 4 bytes, each byte being made up of eight
bits, which can have a value of 1 or 0. This gives possible IP addresses of
0.0.0.0 to 255.255.255.255.

Each IP address is also split into two portions, a network portion, which
identifies the network the device is on, and the local or host portion,
which identifies a particular device.

The subnet mask defines the position of this split between the network
and host portions of the address, which is associated with the address.
The subnet mask is also a four-byte number. Each bit in the subnet mask
that is set to 1 denotes that the corresponding bit in the IP address is
part of the network portion.

For example if we have an IP address of 10.10.2.21 and a subnet mask of

255.255.255.0
IP address 10 . 10 . 2 . 21
Subnet mask 255 . 255 . 255 . 0
IP address in binary 00001010.00001010.00000010.00010101
Subnet mask in binary 11111111.11111111.11111111.00000000
Network portion of IP 00001010.00001010.00000010.00000000
address
Host portion of IP address 00000000.00000000.00000000.00010101
Network portion of IP 10 . 10 . 2 . 0
address
Host portion of IP address 0 . 0 . 0 21
Therefore when we send an IP packet to 10.10.2.21 we are actually
sending a packet to device 21 on network 10.10.2.0

In the example above, the network 10.10.2.0 can have 256 host
addresses, 0 to 255. However, two of the host addresses, the first and
last, on each IP network are reserved. The reserved host address with all
bits set to 0 is the network address, and the one with bits set to 1 is the
broadcast address.

In our example network of 10.10.2.0;

10.10.2.0 is the network address
10.10.2.255 is the broadcast address.

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When an IP packet is sent to a networks broadcast address each device

on the IP network will receive this packet.

It is this IP network broadcast address, which is used when configuring

NetSupport School Tutor to browse on an IP subnet other than its own.

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Using a Gateway to Find Students

The NetSupport School Gateway or Name Server provides a simple and
reliable method of locating and connecting to Students in LAN/Wireless
LAN environments.

Note: The Gateway must be installed on a Windows machine.

Once configured, Students connect to the Gateway on start-up and

register their availability and current IP address with the Server. At the
Tutor end, when browsing to locate Students, a search of the Gateway is
performed rather than a UDP browse across the network. The Tutor
program uses the IP address registered with the Gateway.

The advantages of using a Gateway over traditional browse options are:

 Negates the need to browse the network to locate Students.
 Reduces the time taken to locate Students.
 Reduces the need to configure and maintain broadcast range entries
in the Tutor configuration.
 More reliable connection method in wireless LAN environments. The
Tutor uses the current IP address when establishing connections.
Avoids problems in Wireless environments where Student devices
change access points and are assigned new IP addresses.

The basic requirements for using a Gateway are:

 It needs to be installed on a Windows machine that is accessible to all
Tutors and Students.
 It needs to have a static IP address.
 The Tutor and Student devices need to be configured to use the
Gateway.

The Gateway, NetSupport School Tutor and NetSupport School Student

must have a matching Gateway Security key configured.

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Installing and configuring a Gateway

A Gateway is designed to run on a Windows machine that is accessible
from both the Tutor and Student. It must therefore have a fixed or static
IP address.

1. Download a copy of NetSupport School from

www.netsupportschool.com/downloads.asp
2. Click the appropriate language from the menu and select the option
to install NetSupport School.
3. The NetSupport School installation will start displaying a Welcome
screen. Click Next to continue.
4. The NetSupport Licence Agreement will be displayed. Please read the
Licence Agreement carefully and select “I accept the terms in the
Licence Agreement”. Click Next to continue.
5. Select Register and enter the NetSupport School licence details you
have been provided with. If you are evaluating NetSupport School,
select 30 day evaluation.
6. On the Custom Setup dialog, choose the Name and Connectivity
Server option and click Next.
7. At the end of the installation the NetSupport Gateway Configuration
utility will be launched.
8. On the Keys tab, select Add to create a new Gateway key.
9. On the Add Gateway Key dialog enter a description, click Set to enter
and confirm your Gateway key. Click OK.

There is a handy utility called the ‘NetSupport Gateway Console’ that can
be used to check the status of the Gateway and to see details of which
students are currently connected. This utility can be accessed by right
clicking and selecting Open on the NetSupport Gateway Console icon in
the notification tray.

Once the Tutor and Student connectivity options are set to use the
designated Gateway, each time the Student starts up, its current IP
address will be registered with the Server. In turn, the Tutor will check
the currently defined method for browsing for Students at start-up but
rather than performing a UDP browse of the network it will poll the
Gateway to find Students matching the criteria.

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The NetSupport School Tutor Interface

This is the primary interface for:
 Connecting to Student workstations;
 Maintaining Student information;
 Selecting which Students to work with;
 Selecting tasks to carry out.

The Toolbar

The toolbar contains access to the NetSupport School Tutor tasks and
tools.

The Group bar

Until you have defined groups of Students, only the “All” group will
appear on this toolbar.

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The Student view

The Student view displays the currently connected Students or Groups.

The wireless status and battery power level is displayed next to the
Student icons.

Note: Student names can also be customised using the Student Register
function.

You can switch between the following modes:

Monitor View

Icon View

Question and Answer View

Survey View

File Transfer

Chat

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Student Register

Information

Help

Select the individual icons on the left-hand side of the NetSupport School
Tutor to change the mode. The default view mode is Monitor mode.

Note: When the device is in portrait mode, you can view these icons by
swiping the left-hand edge of the screen.

Selecting this icon will take you back to the lesson details page where you
can amend the NetSupport School Tutor settings or choose to leave the
current room.

Note: To select multiple Students, tap and hold a Student icon until a
blue background appears, then release and tap to select any other
Students you wish to include. To deselect a Student, tap its icon
once more to remove the blue background; the Student is now
deselected.

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Student Register
By default, NetSupport School will display the device name for the
Students in the NetSupport School Tutor. However, there may be times
when you want the Tutor to display the actual name of the Student and
request additional information.

The Student Register option enables the Tutor to prompt the Students for
their details.

To Prompt Students to login:

1. Select the icon on the left-hand side of the NetSupport School

Tutor.
2. If specific Student details are required, select the relevant Students
from the register list. Alternatively, to prompt all connected Students,
leave the icons unselected.
3. Select Begin Register in the toolbar.
4. The Required Student Details dialog will appear. The Tutor can then
select the information that the Student will be required to complete.

Student Register Dialog

This dialog enables the Tutor to create a customised Registration form,
which will prompt Students for their details.

Required Student Details

Decide which details to prompt the Students for. You can also add two
custom fields to the form.

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Note: If the Get Logged on User Name option is selected, the first
name and surname will be greyed out and the Student name will
automatically default to the login name.

Select to send the form to Students. You can monitor progress as

the Students respond.

Sign Out
At the end of a lesson, you can reset the Student names using the Clear
option.

1. Select the icon on the left-hand side of the NetSupport School

Tutor.
2. Select Clear from the toolbar. Confirm that you want to unregister
the Students.

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Working with Groups

NetSupport School provides you with grouping functions to enable you to
manage and organise different groups of Students. You can use the
following functions on groups as a whole:

 Transferring files
 Message
 Lock/unlock Students
 Blank screens
 Chat
 Question and Answer teams

To create a group
1. Select the Groups icon on the Group bar.
2. The Group window will appear. Any existing groups will be listed.
3. Select the Create icon on the toolbar. Enter the name for the group
and select the members by highlighting the Students to include in the
group.

4. Select .

Your newly created group will appear as a tab on the Group bar for quick
access.

To change the members of a group

1. Select the Groups icon on the Group bar.
2. Highlight the group you wish to change and select Edit on the
toolbar.

3. Select , when you are happy with the members of the group.

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 NetSupport School Tutor for Android

To delete a group
1. Select the Groups icon on the Group bar.
2. Highlight the group you wish to delete and select Delete on the
toolbar.
3. The group will be removed.

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USING NETSUPPORT SCHOOL

In this chapter…

You will discover how to use the wealth of features

available to a Control user.

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Locking Student devices and Blanking Student

screens
There may be occasions when you wish to lock the Student devices.

You can only lock/unlock Students that are connected.

To lock Students
1. Select the Student(s) or groups of Students you wish to lock.
2. From the toolbar, choose Lock.
3. By default, a graphic will appear at the Student informing them that
you have locked their device.

To unlock Students
1. From the toolbar, choose Unlock.
2. The Student devices will be unlocked.

Note: Viewing a locked Student will unlock the device.

Blank all Student screens

There may be occasions when you quickly want to blank all Student
screens simultaneously.

To blank all Student screens

1. Select the Blank All icon on the toolbar.
2. Each Student screen will be blanked.
3. To restore the screens, select Unblank All in the toolbar.

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Viewing Student screens

Having connected to a Student, you are now able to watch it. The
Student’s screen will be displayed on the Tutor device.

Note: You can only view student devices that have the Extended
Features Utility package installed.

To view a Student
1. Select the Student you wish to view.
2. Select the Watch icon on the toolbar.
3. The Student’s screen will be displayed at the Tutor.

4. You will now be able to watch what the Student is doing on their
device.

Notes:
 Pinching and stretching allows you to zoom in and out of the
screen.
 Place both fingers on the device and move them both in the same
direction to pan the screen view.

To Close the View screen

1. To access the available options, tap the icon.

2. Select to close the current view session.

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Monitor Mode
Monitor mode enables the Tutor to view multiple Student screens
simultaneously.

Note: Thumbnails will only be displayed for student devices that have the
Extended Features Utility package installed.

A convenient thumbnail view of each connected Student screen is

displayed at the Tutor providing a quick and easy method for monitoring
Student activity.

1. Select the icon on the left-hand side of the NetSupport School

Tutor.
2. The Student view will display each Student thumbnail.

Customise thumbnail size

Student thumbnails can be resized to suit personal preferences. This is
particularly useful when connected to large numbers of Student devices.

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 NetSupport School Tutor for Android

1. Select the icon to increase the size of the Student thumbnails

and to decrease the size.

Auto-fit size of student thumbnail

This option will automatically adjust the size of the displayed thumbnails
to fit the window.

1. Select the icon in the List view.

Changing the thumbnail refresh rate

Depending on how closely you want to monitor Student activity, you can
adjust the frequency at which the thumbnails are refreshed.

1. Select the Settings icon from the NetSupport School Tutor start
screen.
2. Select the required time interval from the list in the Thumbnail
Update Speed option.

3. Select .

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 NetSupport School Tutor for Android

Chatting to Students
NetSupport School allows you to chat to your connected Students.

The Tutor can only chat with individual Students, but can have multiple
Chat sessions open at the same time.

The Tutor and the Student can both initiate a Chat session. When a
Student starts a Chat with the Tutor, the Tutor will be notified by a Chat
indicator appearing at both the Chat and Student icons.

To Chat to a Student

1. Select the icon on the left-hand side of the NetSupport School

Tutor.
2. Select the Student you want to chat with.
3. Select Create Chat on the right-hand side of the NetSupport School
Tutor.
4. The Chat window will appear at the Tutor and Student screens.

The Chat window

The following options are available from the Chat window:

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 NetSupport School Tutor for Android

Chat progress
The main body of the Chat window is used to record the progress of a
Chat session. It holds details of the Student you are chatting with, as well
as the messages that have been sent.

Send Message
This is where you type your comments. Type the message and select
Send.

Note: Emoticons can be included within the message.

Close

Select to close the Chat session.

Note: Students can also initiate Chat sessions by selecting Chat to

Tutor from their NetSupport School Student app. Once a Chat has
started, the Student can leave by selecting and then selecting
Leave Chat.

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Sending a Message to Students

With NetSupport School, you can send a message to all connected
Students or the currently selected Students.

To enter and send a new message

1. Select the Students you want to send the message to.
2. Select the Message icon on the toolbar.
3. The Message dialog will appear.

4. Enter the required message.

5. Select . The Students will be notified that they have received a

message from the Tutor.

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Help Requests
NetSupport School allows a Student to request help from a Tutor. They
do this by selecting the request help option from the NetSupport School
Student app.

To request help
1. At the Student device, select Request Help in the NetSupport School
Student app.
2. The Help Request tile and Student information bar will turn red to
show that a help request has been sent. The Student can cancel this
request if required.

3. The help request will then be sent to the connected Tutor.

If a Student raises a help request, an alert will be raised at the Tutor

provided it currently has that Student connected. Any outstanding help
requests will be visible to the Tutor with an indicator highlighting the
number of help requests next to the Help Requests icon in the toolbar.
There will also be a Help Request icon displayed next to the Student
icon. These indicators will show until that help request has been cleared.

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To display current help requests

1. Select the Help Request icon on the toolbar.
2. The Help Request window will open and list the outstanding requests.

3. Select the required Student and, by selecting the Watch or Chat

toolbar buttons, you can interact with the Student.
4. Select Clear to delete this request.

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Transferring Files
NetSupport School includes File Transfer functionality that enables you to
transfer files from the Tutor to the Students.

Note: File Transfer is not supported to Windows Students. These

Students will appear in the recipient screen, but will display as
disconnected and will not be able to be selected.

To send files from a Tutor to Students

1. Select the icon on the left-hand side of the Tutor.

2. The File Transfer view will appear and any existing files will be listed.
Note: To add a new file to this view, open the required file in the
appropriate application. Select Share with and choose
NetSupport School Tutor from the list. The file will appear in
the File Transfer view.

3. Select the files you wish to send. Selecting will select all the files.

Selecting will deselect all the files.

4. Select Send on the toolbar.

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5. Choose the Students to send the files to and select .

6. A screen will appear showing the progress of the file transfer.

You can stop an individual file from being sent by selecting .

7. The files will be sent to the selected Students.

To view a file
1. Highlight the file that you wish to view.
2. Select the View icon on the toolbar.
3. You will be provided with a list of applications. Select the required
one to view the file.

To rename a file
1. Highlight the file that you wish to rename.
2. Select the Rename icon on the toolbar.
3. Enter the new name for the file.

4. Select to confirm the change.

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To delete a file
1. Highlight the file that you wish to delete.
2. Select the Delete icon on the toolbar.

How Students view files

Once a file has been transferred to the Student they can access it in the
File Explorer in the NetSupport School Student app.

1. Select the File Explorer tile in the NetSupport School Student app.
2. A list of files that have been transferred to the Student will be
displayed.
3. Select the required file and then select the View icon.
4. A list of applications allowing you to view the file will appear. Select
the required one to view the file.

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Student Surveys
The Student Survey tool enables the Tutor to get instant feedback from
Students during or at the end of a session. The Tutor sends connected
Students a question together with a selection of pre-defined responses.
Student responses are then gathered at the Tutor. Once they have
responded, Students can see a pie chart representation of everyone’s
answers.

The basic procedure for sending a survey to Students is:

1. Select the icon on the left-hand side of the Tutor.

2. Select the Students to include in the survey. This can be all Students
in the Student view or selected Students.
3. Select Start Survey on the toolbar.
4. Under Quick Survey, enter the question.
5. Select the responses/answers to the question. These can either be
chosen from the drop-down list of defaults, or you can enter your
own options by selecting Use Custom response from the list. You
can enter up to six responses; each response must be separated by a
comma.

6. Send the survey to Students by selecting .

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A window will open at the Student devices, displaying the question

and responses. Students choose the appropriate response to submit
their answer.

7. As Students submit their answers, the Survey window will show how
many Students have responded. The Student thumbnails will change
colour to reflect how the individual Student answered.
8. When the survey is complete, remove it from the screen by selecting
Cancel Survey from the toolbar.

Note: The survey will be cleared from all devices whether the
Student has responded or not.

Show survey results to Students

1. Select the Show Results icon on the toolbar.
2. A pie chart will be displayed showing the results.
3. Select Show to Students.
4. The results will be displayed on the Students’ screens.

Note: Survey results will only be displayed if the Student has submitted
their answer.

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Survey lists
Surveys can be re-used by adding them to a Survey list.

Using Survey lists

You can enter new questions or use and edit previously stored questions
and responses.

To add a new question to a Survey list

1. Select Start Survey in the toolbar. Select the Create new survey

option and then select .

Or
Select the Manage Surveys icon in the toolbar.
2. The Manage Surveys dialog will appear.

3. Select to add a new question. The Add Survey dialog will

appear. Enter the question along with the required responses and

select .
4. The question will be added to the Manage Surveys dialog.

Note: Sending a Quick survey question will also add the question to the
Survey list.

To use an existing survey

1. Select Start Survey in the toolbar and select the Use a predefined
survey option.
Or
Select the Manage Surveys icon in the toolbar.
2. A list of existing questions will appear. Select the required question.

3. Select to send to Students.

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Manage questions and responses

As well as enabling you to add a new survey and choose an existing
survey, the Manage Survey dialog can be used to add new
questions/responses and edit questions/responses.

1. Select the Manage Surveys icon in the toolbar. The Manage Surveys
dialog will appear.

2. If the Survey list does not currently include the required question,

select . Enter the new question, along with the responses in the

boxes provided and select .

Or
To edit an existing question, select it from the list and then select

. Change the question and/or the responses and select .

3. The question will be ready to be sent to Students.

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Question and Answer Module

NetSupport School's Question and Answer module is a unique
collaborative tool that enables teachers to reinforce key learning points
and instantly gauge student understanding during a lesson. You can
verbally ask questions to the whole class, gauge student answers and
understanding, bounce questions around the classroom and develop peer
assessment opportunities, as well as track rewards against both the
individual and, where appropriate, teams.

1. Select the icon on the left-hand side of the Tutor.

2. Select the New Question icon on the toolbar.
3. The Question Types dialog will appear.

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There are five types of questions to choose from:

First to Answer
Enter an Answer
Pot Luck
Team First to Answer
Team Enter an Answer
4. Select a question type to continue.
5. The Ask the Question dialog is displayed.

Set the required properties for the question and select .

6. To start the Question and Answer session select .

7. The Tutor will display the Student thumbnails. From here, you can
see who has responded and mark their answers.

A Question and Answer dialog is displayed at the Student, showing the

current question type and any rewards the Student has received.
Students will be able to see the current state of all Students for each
question. You can also choose to show the results to Students; this can
be set in the Question and Answer Options dialog.

Question and Answer Module - First to Answer Question Type

The teacher asks a verbal question and the Students select to answer.
The 'top x' fastest responders will be displayed and the quickest Student
is asked for their answer. You then decide whether this is correct or not
and rewards can be awarded or deducted.

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Note: Questions can be bounced to the next quickest Student when

more than one Student has been selected. This can be done
automatically by selecting the Automatically bounce to next
Student option in the Ask the Question dialog or selecting the

icon.

A thinking time limit can be applied; the Answer button is disabled

during this period, giving Students a chance to think about their answer
before they respond. A time limit for answering the question can also be
set.

You can choose to exclude a Student from the next round if they have
already answered a question, ensuring all Students have a fair chance to
answer a question.

Question and Answer Mode - Enter an Answer Question Type

The teacher enters the answer to the next question in advance and then
verbally asks the question. Students are prompted to enter their answer.
Results are instantly displayed to the class and rewards can be awarded
or deducted.

A thinking time limit can be applied; the Answer button is disabled

during this period, giving Students a chance to think about their answer
before they respond. A time limit for answering the question can also be
set.

You can choose to exclude a Student from the next round if they have
already answered a question, ensuring all Students have a fair chance to
answer a question.

Question and Answer Mode - Pot Luck Question Type

The teacher decides how many Students to select randomly; NetSupport
School will pick and order them. A Student is then randomly selected, the
teacher verbally asks a question and the Student answers. The teacher
then decides whether this is correct or not and has the option to 'bounce'
the question to another random Student. Rewards can be awarded or
deducted.

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Notes:
 Questions can be bounced when more than one Student has been
selected. This can be done automatically by selecting the
Automatically bounce to next Student option in the Ask the

Question dialog or selecting the icon.

 If a Student has answered they will not be randomly selected again
during this session, unless the Only Select Students Once option is
unselected.

You can also select a Student randomly by selecting the Select Random
icon in the toolbar. This is only available in Monitor, Normal and Chat
views.

Question and Answer Options

Allows you to set the properties for questions in the Question and Answer
module.

1. Select the icon on the left-hand side of the Tutor.

2. Select the Options icon on the toolbar.

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On correct answer
Student gets a reward
If a Student answers correctly, they are given a reward.

Student is excluded from further questions

If a student answers a question correctly, they are excluded from future
rounds.

On incorrect answer
Student loses a reward
If a Student answers incorrectly, a reward is deducted.

Student is excluded from further questions

If a Student answers a question incorrectly, they are excluded from
future rounds.

Results
Number of results to display
Specify how many Students to be positioned at the Tutor when they
answer a question. Students are positioned based on how quickly they
answer a question. The position is shown as a yellow numbered square on
the Student thumbnail.

Show ordered results list at Student

Decide whether to display the Student answer times and results to all
Students.

Only show top results in the list

If the results are being shown to Students, this option will display only
the top results (as specified in the Number of results to display option) to
Students. For example, if five Students have been specified in the
Number of results to display option, then only these five results will be
displayed.

Sounds
You can include sound effects to be played at the Tutor and Students.
Sounds will be played at the Tutor when a Student answers; at the
Student when the Answer dialog is displayed; and at both when randomly
selecting a Student and when the thinking time or time limit is at 5 and
2.5 seconds.

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Question and Answer Module - Tutor Interface

Once the question type has been selected and the options chosen,
Student thumbnails will be displayed in the Tutor. The thumbnails allow
you to see who has responded and mark their answers more easily.

Customise thumbnail size

Student thumbnails can be resized to suit personal preferences.

1. Select the icon to increase the size of the Student thumbnails

and to decrease the size.

Auto-fit size of Student thumbnail

This option will automatically adjust the size of the displayed thumbnails
to fit the interface.

1. Select the icon in the List view.

The following icons can be displayed at the Tutor:

Student has not yet answered.

The Student has answered. You can mark their

answer correct or incorrect by selecting the tick or
cross. Selecting the thumbs up/down button allows
the rest of the class to peer assess the answer. The
yellow number indicates which position the Student
has answered in.
Student has been marked correct. The number of
rewards the Student currently has is also displayed.

Student has been marked incorrect.

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 NetSupport School Tutor for Android

Student is excluded from the round.

The time ran out in Enter an answer mode before

the Student answered.

A Student is being peer assessed. The green and red

areas will fill in a bar chart style as the Students
respond.

Student thought the answer was correct in peer

assess mode.

Student thought the answer was incorrect in peer

assess mode.

During a pot luck question, student icons flash in

this state to indicate they might be selected. A
corresponding large ‘?’ is also shown at Student
screens.

Using the Question and Answer Module

Once a Question and Answer session has begun, you will be able to see
who has responded and mark Student answers by selecting the tick or
cross on the Student's thumbnail. Awards can be given for a correct
answer and deducted for an incorrect answer. You can configure these
options in the Question and Answer options dialog. Students can see their
current awards in the Question and Answer dialog.

Note: Rewards can be allocated/deducted outside of a Question and

Answer session; select Rewards in the toolbar.

Questions can be bounced around the class, encouraging discussion. You

can also ask Students to peer assess an answer to find out if they
thought it was correct or not.

You can move onto the next round by selecting the icon.

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 NetSupport School Tutor for Android

Excluding Students
To ensure all Students are involved equally in the process, you can
choose to exclude specific students (i.e. those who have already
answered a question) from the next round of questioning.

Students are automatically excluded from a round if either of the

Exclude options in the Question and Answer options dialog has been
selected.

Sound effects
You can include sound effects to be played at the Tutor and Students.
Sounds will be played at the Tutor when a Student answers, at the
Student when the Answer dialog is displayed and at both when randomly
selecting a Student and when the thinking time or time limit is at 5 and
2.5 seconds. Sounds effects will be turned on by default.

1. Select the Options icon on the toolbar.

2. Select the relevant option to turn sound effects on/off at the Tutor or
Student.
3. Use the slider bar to adjust the volume.

Bouncing questions
To encourage discussion across the class, you can bounce a question to
the next Student asking if they have an answer or what they thought of
the previous answer.

Note: You can only bounce a question for First to Answer and Pot Luck
question types when more than one Student has been selected.

Questions can be automatically bounced to the next Student who has

responded as soon as you select the tick or cross. Select the
Automatically bounce to next Student option in the Ask the Question
dialog. The question will be bounced around the Students for the number
of times specified.

Manually bounce questions

If you haven't selected the automatically bounce option, you can still
bounce questions to the next available Student.

1. Select the icon in the Tutor Console.

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 NetSupport School Tutor for Android

When a question has been bounced the display changes to show who now
has the question and where it came from. The next Student can answer
and this can continue around the whole class until all Students who have
answered have been included.

Peer assessment
Peer assessment allows Students to give feedback in response to an
answer given by one of their classmates. After a question has been
answered, you can ask the rest of the class to assess the answer by

selecting the button. A dialog appears at Student screens asking

them to decide if the answer was correct or not. As the Students answer,
the Student thumbnail at the Tutor will change to reflect the number of
Students who think their answer is right or wrong.

Question and Answer Team Mode

You can use team mode when selecting Team first to answer or Team
enter an answer question types. Students then compete for rewards as a
group rather than individually. Teams can be created randomly or
Students can pick a team to join. Custom team names can be created
and you can customise the colour allocated to the team.

Using team mode

1. Select Team first to answer or Team enter an answer from the
Question type dialog.
2. Select the required properties for the question in the Ask the

Question dialog. Select .

3. The Create Teams dialog will appear.

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 NetSupport School Tutor for Android

4. Select how to create the teams. If randomly, enter the number of

teams. If you are allowing Students to choose their teams, enter the
team names; the Students will then be able to pick a team from a

drop-down list. Select .

5. The Team Summary dialog will appear showing how many Students
are in each team. NetSupport School randomly allocates colours to
teams; you can change this by selecting the colour and selecting a
new colour.

6. Select . The question and answer session will start as normal.

The Tutor screen will display which team each Student is in. The default
Group bar is replaced with one containing the teams. The team statistics
will be displayed to students in the Question and Answer dialog. Rewards
will now be awarded to the team and not to individuals.

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Student Rewards
NetSupport School provides the Tutor with the ability to 'reward' Students
for good behaviour. During a lesson, a Tutor can give individual Students
a reward (in the form of a star) which is reflected at the Student.

Giving rewards to Students

1. Select the required Student in the Student view.
2. Select the Rewards icon in the toolbar.
Note: This only appears on the Monitor, Normal, Q&A and Chat
views.
3. Select Give a Reward.
4. A star will appear at the Student.

Removing rewards
1. Select the required Student in the Student view.
2. Select the Rewards icon in the toolbar.
3. Select Remove a Reward.
4. A star will be removed from the Student.

Launch a Website at Students

NetSupport School allows you to remotely launch a selected website on
one or multiple student devices.

1. Select the Students to launch the website at.

2. Select Quick Launch in the toolbar.
3. Enter the URL to send to Students.

4. Select .
5. The URL will be launched on the selected Students’ devices.

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USING THE NETSUPPORT SCHOOL STUDENT APP

When a Student opens the NetSupport Student app they will be asked to
sign in.

Note: You can pre-configure the room settings for the Student or they
can enter it manually. See Configuring the Student for further
information.

Once the Student has signed into the class, a screen will appear
displaying the available functions.

The Student is provided with an overview of the class, including the room
that they have signed into and the Tutor they are connected to. Any
rewards they have been given will also appear.

From this screen the Student can:

 Receive messages from the Tutor.
 Chat with the Tutor.
 Request help from the teacher (via the Tutor).
 Receive files from the Tutor.

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CONTACT US
If you have any comments regarding the design, installation,
configuration, or operation of this package please contact us.

UK & International
www.netsupportsoftware.com
Technical Support: [email protected]
Sales (UK & Eire): [email protected]
Sales (International): [email protected]

North America
www.netsupport-inc.com
Technical Support: [email protected]
Sales: [email protected]

Canada
www.netsupport-canada.com
Technical Support: [email protected]
Sales: [email protected]

Germany, Austria and Switzerland

www.pci-software.de
Technical Support: [email protected]
Sales: [email protected]

Japan
www.netsupportjapan.com
Technical Support: [email protected]
Sales: [email protected]

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INDEX

android, 9 giving students rewards, 58

blanking Client screens group chat, 36
all screens, 32 groups
bouncing questions, 55 change members, 29
browsing creating, 29
configuring subnets, 18 working with groups, 29
for students at startup, 17 help requests
chatting to Clients, 36 dealing with, 39
the chat window, 36 sending, 39
Client installing
configure, 14 planning, 9
connecting to at startup, 17 installing and configuring
help requests, sending, 39 android student, 9
sign in, 27 ip subnet browsing, 18
configure the Client, 14 list view
configure the Control, 10 survey view. See student surveys
for subnet browsing, 18 lock/unlock mouse and keyboard, 32
connecting to Clients messages
configuring subnets, 18 sending, 38
name server/gateway, 22 monitor mode, 34
connecting to students name server, 22
at startup, 17 NetSupport School
Control starting, 16
chat to Clients, 36 peer assessment, 56
configure, 10 planning an installation, 9
file transfer, 41 pot luck question type, 50
help requests, dealing with, 39
question and answer module, 48
lock Client mouse and keyboard,
32 bouncing questions, 55
messages, sending, 38 enter an answer, 50
Control Window, 24 first to answer, 49
peer assessment, 56
customise Client names, 27
pot luck, 50
customise toolbar, 24
team mode, 56
conventions used, 8
tutor interface, 53
customise using question and answer
Control window toolbar, 24 module, 54
enter an answer question type, 50 question and answer module team
file transfer, 41 module, 56
from the Control to a Client, 41 register students, 27
first to answer question type, 49 scanning
gateway, 22 monitor mode, 34
get name, 27 sending messages, 38

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setup. see installing unlock/lock mouse and keyboard, 32

sign in, 27 using question and answer module,
sign out, 28 54
student register, 27 using this manual, 8
student rewards, 58 viewing
student surveys, 44 monitor mode, 34
show results to students, 44 web control module
survey lists, 46 launch URL, 58
subnet browsing, 18 window
terminology used, 8 chat, 36
toolbar control main, 24
customise, 24 file transfer, 41
transfer files, 41 monitor mode, 34
Tutor. See Control Student survey, 44
working with groups, 29
understanding ip addresses, 20

63