LETTERS

Practice 1
Scenario You work for John Wallace, a flower, fruit, and vegetable grower of
Creasey’s Farm, Cold Aston, Gloucestershire, GL 99 9OK. John Wallace
says to you, “I have just received this letter. Will you please draft a reply to
it under my name? Tell Mr. Horner that I agree with what he says. I am
looking forward to meeting him personally and hope we can finalize our
deal. Now let me see. Yes, I’ll drive one of the cars to meet him –it should
take me just over an hour to get to Cheltenham, pick him up, and return
here. Check the vehicle allocation chart for that day and tell Mr. Horner
the license number to look out for. I must dash now as I’ve got to see Mr.
Legg of Applecart Farm in twenty minutes’ time [3].

Horner’s Store
1 Tattoo Road,
Edinburgh
ED9 9XX

29th February 2024

Mr. John Wallace

Creasey’s Farm
Cold Aston, Gloucestershire
GL99 9OK

Dear Mr. Wallace,

The four shops that I am setting up in Gloucestershire as part of my extension plans will be
opening on 2 April. You will recall our telephone discussions about your supplying them with
your products. I thought it would be pleasant if we could meet personally to finalize
everything and get to know each other.

If you agree and if it would be convenient for you, I could call to see you on Monday, 9
March. I could arrive by train at Cheltenham Station at 10:30 A.M. (if the train is on time) and
wonder if you could arrange for me to be met there? I should be delighted if you can manage
this, but I shall understand if it does not fit in with your plans. If not, perhaps we could arrange
to meet another day. I tried to phone you about this three times today but could not get
through.

I look forward to your reply and, eventually, to meeting you.

Yours sincerely,

Edward Horner
 VEHICLE ALLOCATION CHART – JOHN WALLACE – Monday, 9 March 2024

Vehicles Registration Destination Time Driver

number
Lorry E172LDD London All day Joe
Lorry E173LDD In Garage for service All day -
Lorry E174LDD Evesham 9am-2pm Mick
Lorry E175LDD Northleach 9am-10am Will
Car G444NDD Oxford 10.45am-3pm Gerald
Car G578NDD Ham Farm 8.30am-10am Tom
Gloucester 11.20am-5pm Tom
Car G666NDD Hawling 9am-10am Greg
Burford 11am-1pm Greg
Worcester 1pm-5pm Sam

Creasey’s Farm
Cold Aston, Gloucestershire,
GL99 9OK

29th February 2024

Mr. Edward Horner

Horner’s Stores
1 Tattoo Road,
Edinburgh,
ED9 9XX
Dear Mr. Horner,
Thank you for your letter of 29th February 2018. A personal meeting to finalize details is an
excellent idea. I will meet you myself at 10:30 A.M. on Monday 9th March at Cheltenham
Station. The car I will be driving has the registration number G578 NDD.
Please could you confirm these details with my secretary?
I look forward to meeting you.
Yours sincerely,

p.p. (Your signature)

John Wallace
Managing Director

Dear Mr. Horner,

Thank you for your letter dated 29th February 2024. I am pleased to hear about your
plans for the new shops in Gloucestershire, and I completely agree with the points you
raised in our earlier discussions.
I would be happy to meet with you personally to finalize the details. I will drive to
Cheltenham on Monday, 9th March, and I expect it will take me just over an hour to get
there. I will pick you up from Cheltenham Station at approximately 10:30 AM, so please
look out for Car G666NDD, which will be the one I’m driving.
I look forward to meeting you and finalizing our agreement. If anything comes up, or if
you need further details, feel free to contact me.
Yours sincerely,
John Wallace
Creasey’s Farm
Practice 2
Scenario You work for Goode’s Hotel Ltd., 98 Cranmer Road, Luton, Bedfordshire LU22
2XL, which is the head office of Goode’s Hotel Organization. It has thirty hotels in
different parts of the UK.

Jane Stott, the Publicity Manager, hands you the following letter saying, “Will you
draft a reply to this under my name, please? Look in my diary for the date
mentioned by Mr. Carter to see when I am available. I shall accept the invitation if I
am free. I don’t require any special equipment, but I would like the conference
members to have pens or pencils and paper. I am quite happy for the session to be
as Mr. Carter suggests. Let me see, I’d better allow three hours for the journey to
Brighton” [3].

GOULD HOTEL
Gloucester Place Taunton, Somerset TA99 9BP
Telephone: Tauton 1212121 (5 lines)

25th February 2024

Goode’s Hotel Ltd

98 Cranmer Road, Luton
Bedfordshire, LU22 2XL

Dear Miss. Stott,

I am writing to you as Chairman of the UK Hotel Owner’s Association. Our annual conference
this year is being held at the Ming Hotel, Brighton from Tuesday 8th September to Friday 11th
September.

We are hoping to have a half-day session on publicity and, because of your high reputation in
this field, would like to invite you to lead this session. If you accept, we shall, of course, pay
you a fee plus expenses.

Would you please let me know as soon as possible if you can accept and also which day and
time would be convenient for you? If you need any equipment such as a projector, we can
have this available.

We were wondering if the session could consist of a talk by you, then the members could form
groups for discussion and prepare questions for you to answer at the end of the session. Of
course, if you would prefer different arrangements, we shall fit in with them.

I do hope you will be able to accept our invitation.

Yours sincerely,

Ralph L. Carter

Diary SEPTEMBER – MISS JANE STOTT

(Sunday 6 to Saturday 12)
Sunday A
M
PM
Monday A Conference “Publicity”, 9 am-12 noon
M
PM
Tuesday A Appointment, Managing Director, 9 am-10 am
M
PM
Wednesday A Day off
M
PM
Thursday A
M Budget Meeting, 2 pm-5 pm
PM
Friday A Visiting Blane Hotel, Hythe
M ditto
PM
Saturday A
M
PM

Goode’s Hotel Ltd

 98 Cranmer Road, Luton,
Bedfordshire, LU22 2XL
25th February 2024
Gould Hotel
Gloucester Place, Taunton,
Somerset, TA99 9BP
Dear Mr. Carter,
I am happy to accept your cordial invitation to lead a session at the annual conference of the UK
Hotel Owner’s Association on Wednesday afternoon.
It takes three hours to travel by plane from Bedfordshire to Brighton, and I am supposed to be
there at ten in the morning if the flight is not delayed. Because I have not been to your city
before, could you have the travel and accommodation reserved for me, please?
Also at the conference, I am going to chair the session as you suggested in the letter. Besides,
although I will not require any further special equipment except the projector, the conference
members are expected to have pens/ pencils and paper to make notes and write down the
questions (if any) for the Q&A part.
Concerning the allowances for travel, accommodation, and other expenses, could you please
have them sent to the organizing committee in order that they will be given to any who need
financial support? I really acknowledge your nice contribution to the UK hotel industry.
Yours sincerely,

p.p.

Jane Stott

Dear Mr. Carter,

Thank you for your letter dated 25th February 2024. I am honored by your invitation to
lead the half-day session on publicity at the UK Hotel Owner’s Association Annual
Conference at the Ming Hotel, Brighton, and I am happy to accept.
As per your suggested dates, I am available on Monday, 9th September, from 9:00 AM
to 12:00 noon, which fits perfectly with my schedule.
Regarding the session format, I am content to proceed with your suggested structure,
where I will begin with a talk followed by group discussions and a Q&A session. I do not
require any special equipment, but I would appreciate it if pens, pencils, and paper could
be made available for the conference members.
Thank you again for the opportunity, and I look forward to meeting you and contributing
to the conference. Please let me know if you need any further information or assistance in
the meantime.
Yours sincerely,
Jane Stott
Publicity Manager
Goode’s Hotel Ltd.

Practice 3
Scenario You work for Holidays Galore of 214 Cronin Street, Canterbury, Kent. CJ19
9AB. Katie Summers is the Manager [3].
Katie Summers says to you, “Will you please write a reply to this letter? They
were a very good group last year and the courier in Italy praised them as they
were lively, friendly and no trouble at all. They can go at the same rates as
last year. Check the flight departure record to see when we can fit them in.”

Henson& co Ltd
Henson House
Orpington, Kent.
LV17 7PW

June 21st, 2024

Miss. K. Summers
Holiday Galore
214 Cronin Street
Canterbury, Kent.
CJ19 9AB
 Dear Miss. Summers,

I don’t know if you remember, but last year a group of members from our company
employees’ social club thoroughly enjoyed a holiday which was organized by your agency.
We enjoyed it so much that we would like to go to the same place –Italy – this year. There will
be the same twenty-five people who went last year, and if possible, we would like to start our
holiday in July or August. The dates we prefer are either Saturday 13th July or Saturday 3rd
August. However, if these dates are not available, any other Saturday departure day, except
10th August, will suit us.

Would you please let us know the price for a two-week holiday, complete with the personal
courier as last year, please?

Many thanks.

Yours sincerely,

Richard Bird
Social Club Secretary

Date Maximum load Departure time Seats booked Comments

6 July 220 11 am 197
13 July 220 11:30 am 201
20 July 220 11 am 145
27 July 220 11 am 180
+ 21 provisions (to be
3 August 220 11 am 196
confirmed)
10 August 220 11:30 am 220
17 August 220 11 am 175
24 August 220 11 am 181
31 August 220 11 am 220

Holidays Galore
214 Cronin Street, Canterbury
Kent, CJ19 9AB
23rd June 2024
Mr. Richard Bird
Social Club Secretary
Henson & Co Ltd
Henson House
Orpington, Kent
LV17 7PW
Dear Mr. Bird,
Thank you for your letter dated 21st June 2024. We are delighted to hear that your group
thoroughly enjoyed their holiday with us last year, and we are more than happy to arrange
another wonderful trip to Italy for you this year.
I can confirm that the same rates as last year will apply, and we would be pleased to
include a personal courier for your group.
Regarding your preferred departure dates, we have availability for a Saturday departure
on 13th July and 3rd August. Both dates can be accommodated with seats still available
on the flights.
The price for a two-week holiday will be as previously quoted. I will also ensure that all
details are arranged for a smooth and enjoyable experience, including the services of your
personal courier.
Please let us know which date suits you best, and we will proceed with the booking.
We look forward to welcoming your group once again for a memorable holiday!
Yours sincerely,
Katie Summers
Manager
Holidays Galore
Practice 4
Scenario You work for Robin Knight, Managing Director of Knight Furnishings. Knight
Furnishings has received the following letter. Write a reply to it after you have
read the note below from Robin Knight [3].

Western Clarion
Advertising Department
34 Plant Road
Western-super-Mare
Somerset, LP22 6MN

November 1st, 2024

Knight Furnishings
22-28 Bradley Street
Western-super-Mare
Somerset, LY37 6BQ

Dear Sirs,

I would thank you for your ad, which you wish to be placed in the “Western Clarion” from 1
to 8 December inclusive.

Would you please check the wording and let us know if there are any errors?

KNIGHT FURNISHINGS SUPER SALE 4-9 DECEMBER, 9A.M.-5:30 P.M. ALL STOCK
REDUCED BY AT LEAST 10%. BARGAINS GALORE. CREDIT TERMS. THE SALE
YOU CANOT AFFORD TO MISS. 20-28 BRADLEY STREET.

As usual, we shall invoice you after the advertisement has appeared.

Yours faithfully,

Susan Cronin
Advertising Manager

NOTE: November 4th, 2024

They’ve done it again! I can’t remember when they got out of our ads right first time. Draft a
letter for me, please? We shall close at 7 p.m. and stock reductions are at least 15%. Point out
their spelling errors too. Remind them that we want a block ad of one-eighth of a page in case
they’ve messed up that as well. I despair sometimes.

Knight Furnishings
22-28 Bradley Street
Western-super-Mare
Somerset, LY37 6BQ
5th November 2024
Ms. Susan Cronin
Advertising Manager
Western Clarion
Advertising Department
34 Plant Road
Western-super-Mare
Somerset, LP22 6MN
Dear Ms. Cronin,
Thank you for your letter dated 1st November 2024 regarding our advertisement for the
Knight Furnishings Super Sale. I appreciate your attention to detail, but upon reviewing
the draft, there are a few corrections that need to be made.
Firstly, the sale is scheduled to run from 4th to 9th December, not 1st to 8th December
as stated in your draft. Additionally, our stock reductions will be at least 15%, not just
10%. The store hours are also 9:00 A.M. to 7:00 P.M., not 5:30 P.M. as mentioned.
We would also like to point out a spelling error in your draft. The word "CANOT" should
be corrected to "CANNOT".
Finally, please confirm that the advertisement will be placed as a block ad of one-eighth
of a page. We would appreciate it if you could double-check this detail to ensure
everything is accurate.
Please make the necessary revisions and send us the final proof for approval before
proceeding.
Thank you for your cooperation, and we look forward to seeing the corrected ad in the
Western Clarion.
Yours faithfully,
Robin Knight
Managing Director
Knight Furnishings
Practice 5
Scenario Your company has received the following letter. Write a carefully laid out
letter in reply when you have read the memo which follows the letter [3].

Star Bathrooms
1-7 Quarry Hill
Torquay, Devon
LX21 7PM

December 25th, 2024

Ref WB/18/LR/MVP
J.R. Higgins
Sales Department
Wholesale Bathrooms
100-130 Commercial Street
Gloucester, Gloucestershire
PR00 1VW

Dear Mr. Higgins,

Quarterly Order for Bathroom Suites and Fittings

Will you please send the above as usual plus the following additional items?

 20 Cavalier bathroom suites (5 green, 5 pink, 10 white)

 10 Artiste bathroom suites (white)
 40 Artiste shower units (standard model)

As always, any day of the week except Sunday will be convenient for delivery.

Yours sincerely,

Len Roach
General Manager
 MEMO
To: J.R. Higgins
From: P. Keisey
Subject: Possible new business
Date: December 10th, 2024

Star Bathrooms are expanding and discounting their goods from January 1st. I suggest
when they place the next order, you let Bill Rogers, Senior Sales Rep, acknowledge it and
ask for an appointment with Mr. Roach. If we can get large regular orders, we can sell at
lower prices. This could be a chance to have Star Bathrooms as our biggest customer.

Wholesale Bathrooms
100-130 Commercial Street
Gloucester, Gloucestershire
PR00 1VW
27th December 2024
Mr. Len Roach
General Manager
Star Bathrooms
1-7 Quarry Hill
Torquay, Devon
LX21 7PM
Dear Mr. Roach,
Thank you for your order dated December 25th, 2024, for the bathroom suites and
fittings. We are pleased to fulfill your usual quarterly order and the additional items you
have requested. Please find the details of your order below:
 20 Cavalier bathroom suites
o 5 Green
o 5 Pink
o 10 White
 10 Artiste bathroom suites (white)
 40 Artiste shower units (standard model)
We will ensure that the delivery is made to your convenience, on any day of the week
except Sunday, as per your preference. Our logistics team will be in touch to confirm the
specific delivery date and time.
Additionally, I would like to take this opportunity to discuss the potential for more
substantial orders and the possibility of working with Star Bathrooms on a more regular
basis. Bill Rogers, our Senior Sales Representative, will be reaching out to you shortly to
arrange an appointment with you, at your convenience, to discuss this further.
We are excited about the possibility of building a stronger and long-term business
relationship with Star Bathrooms. Please let us know if there is anything else we can
assist you with in the meantime.
Yours sincerely,
J.R. Higgins
Sales Department
Wholesale Bathrooms

Practice 6
 Scenario You work for Foley Press, Forest Road, Wolverhampton, WO72 4XU, the
publisher of school and college textbooks. Your Office Manager is Mary
McMahon [3].

Mary McMahon says to you, “Will you draft a reply for me to this letter,
please? Sign it on my behalf. The stock record will give any information you
require.”

Academic Bookshop
75 College Road
Tilbury, Essex
TI24 4WW

5 November 2024

Foley Press
Forest Road
Wolverhampton
WO72 4XU

Dear Sirs,

I would like to order 100 copies of “Business for You” by Wilfred Point at the trade price of
$1.50 each, a total cost of $140. If possible, could I have them within the next ten days?

Please, send me your latest catalogs of books.

Yours faithfully,

Elizabeth Taylor
Proprietor
STOCK RECORD
POINT, Wilfred… Title BUSINESS FOR YOU. Published November 2023….retail price
$2.50, wholesale price $1.50…Number printed 5,000.
DATE SALES COPIES in stock
November 2023 950 4050
December 2023 326 3724
January 2024 550 3174
February 2024 683 2491
March 2024 900 1519
April 2024 99 1492 Abbreviations
May 2024 445 1047 cr= considering printing
nrp= no printing
June 2024 325 722 nsom= new stock available in one month
August 2024 298 424 op= out of printing
September 2024 - 424 rep= reprinting
October 2024 203 221 rep
146 75 nsom

Foley Press
Forest Road
Wolverhampton
WO72 4XU
7th November 2024
Ms. Elizabeth Taylor
Proprietor
Academic Bookshop
75 College Road
Tilbury, Essex
TI24 4WW
Dear Ms. Taylor,
Thank you for your order dated 5th November 2024 for 100 copies of Business for You
by Wilfred Point. We are happy to confirm that we have the requested stock available at
the trade price of $1.50 per copy, totaling $140.
We will ensure that your order is processed and dispatched within the next few days.
Given the current stock situation, your order will be shipped promptly, and we anticipate
it will arrive within the 10-day timeframe you requested.
Additionally, I am pleased to enclose our latest catalogs for your reference. Should you
require any further information or have additional orders, please don’t hesitate to contact
us.
Thank you for choosing Foley Press, and we look forward to continuing to serve your
book supply needs.
Yours faithfully,
Mary McMahon
Office Manager
Foley Press

Practice 7
 Scenario You work for Reg Burton, Office Manager, at the headquarters of the Union
Road Maintenance Workers, 74 Hill Avenue, Louth, Lincolnshire, ML21 15P
[3].
Reg Burton hands you the following letter, saying “Will you write a reply to
this? Page one of the Union Rule Book will give you the information you
require. “Read page one in the Union Rule Book, which follows the letter, and
then write a correctly laid-out reply.
33 Hibbert Road
Plymouth, Devon
RM30 RX2

5 January 2023

Union Road Maintenance Workers

74 Hill Avenue
Louth, Lincolnshire
ML21 15P

Dear Sirs,

I have just started work in the Highways Department of my local council and would like to
join your Union. Would you please inform me of the subscription and rules of membership?

My address is above. I was born on March 8, 2000. I am unmarried. I am a full-time

employee of the council.

I look forward to hearing from you.

Yours faithfully,

Richard Higgins

Union Road Maintenance Workers – Union Rule Book – Page 1

1. Anybody, male or female, over the age of 18 years, who is employed full- or part-time
in road maintenance, is eligible to join the Union.
2. The annual subscription is $26 per year at present, and it may be paid in a lump sum or
in 52 weekly installments of 50 p deduced from wage packets.
3. Once accepted into membership, you may use the Union’s legal and advisory services
free of charge.
4. Members will be attached to the branch of the Union nearest their workplace.
5. Members will be entitled to vote at the annual election of officers both locally and
nationally.
 Union Road Maintenance Workers
74 Hill Avenue
Louth, Lincolnshire
ML21 15P
7th January 2023
Mr. Richard Higgins
33 Hibbert Road
Plymouth, Devon
RM30 RX2
Dear Mr. Higgins,
Thank you for your letter dated 5th January 2023, expressing your interest in joining the
Union Road Maintenance Workers.
We are pleased to inform you that, as you are employed full-time in the Highways
Department of your local council, you are eligible to become a member of our Union.
Regarding the subscription, the current annual fee is $26, which can be paid either as a
lump sum or in 52 weekly installments of 50 pence, deducted from your wage packet.
Once accepted, you will be entitled to use the Union’s legal and advisory services free of
charge. You will also be assigned to the branch of the Union nearest to your workplace
and will have the right to vote at the annual election of officers, both locally and
nationally.
If you wish to proceed with your membership, please complete the enclosed application
form and return it to us at your earliest convenience.
We look forward to welcoming you as a member of the Union.
Yours faithfully,
Reg Burton
Office Manager
Union Road Maintenance Workers
Practice 8
Scenario You work for City Buses Company, 74 Nguyen Thi Thap Street, District 7, Ho
Chi Minh City. Read the regulation and then write a reply letter to the
customer below.

63 Le Loi Street
District 1
Ho Chi Minh City

2 January 2023

74 Nguyen Thi Thap Street

District 7, Ho Chi Minh City

Dear Sirs,

I am writing to thank you for introducing the city bus pre-paid card. As a senior citizen
suffering from arthritis, I have long found it difficult to deal with small coins. In the past, I
often dropped my change as I tried to put it into the payment slot, causing a long line of
irritated people behind me. This made me reluctant to take the bus, due to my
embarrassment. However, the bus card sounds easy to hold and is a wonderful innovation.

I would like to use this card but do not know where I can buy one, and how and how much I
pay for a ride. When the account has run out, what would I do next to continue to use the bus
service? Please advise me on this because I am housebound and not used to reading online
news.

Thank you very much and I am looking forward to your information.

Yours faithfully,

Hilda Braid

City Buses are white and blue. Please board at the front door and pay the fare as you get on.
The fare per ride is $1.50 for adults and $1.00 for senior citizens and youths aged 10-16.
Children under 10 ride free. The fare may be paid with coins, tokens, or a bus card. Please pay
the exact amount directly into the slot at the top of the fare box. Remember that bills are not
accepted, and drivers cannot make change for riders. Pre-paid bus cards may be bought at the
main bus terminal, or at any news kiosk. Fares paid using a bus card are 20 cents cheaper than
when using cash. When you wish to get off the bus, please notify the driver in advance by
pressing one of the buttons located throughout the bus.
 City Buses Company
74 Nguyen Thi Thap Street
District 7, Ho Chi Minh City
3 January 2023
Ms. Hilda Braid
63 Le Loi Street
District 1
Ho Chi Minh City
Dear Ms. Braid,
Thank you for your kind letter and for sharing your thoughts with us. We are delighted to
hear that the city bus pre-paid card may be a convenient solution for you and help
alleviate the difficulties you've experienced when paying fares in the past.
To answer your questions:
1. Where to buy a bus card: You can purchase the pre-paid bus card either at the
main bus terminal or at any local news kiosk throughout the city.
2. Fare per ride: The fare for senior citizens, such as yourself, is $1.00 per ride. This
is a 20-cent discount compared to the regular adult fare of $1.50.
3. Recharging the card: When the balance on your bus card runs out, you can
simply top it up at any bus terminal or news kiosk where the cards are sold.
We hope that this service will make your bus rides more comfortable and convenient. If
you need any further assistance or have any additional questions, please don’t hesitate to
contact us.
Thank you again for your feedback, and we look forward to providing you with an easier
travel experience.
Yours faithfully,
[Your Name]
Customer Service Team
City Buses Company
Practice 9
Scenario You work for Polar Airlines, Inc., P.O. Box 1660-100, Minneapolis, MN
55440. Peter Parker, Office Manager, says to you, “Will you write a reply to
the letter below, please? There is a note that you may find the information you
require” [3]
Taylor and Bryce,
Attorneys-at-Law
13 Woodlawn Avenue
Albany, NY 11208

December 20, 2024

Polar Airlines, Inc.

P.O. Box 1660-100
Minneapolis,
MN 55440

Dear Sir/Madam,

I received this free mileage coupon (attached) from your airline when I took a flight to San
Francisco in March. Though I am currently not enrolled in the Polar Miles Program, having
read about the various benefits on offer, I am interested in becoming a member and receiving
the 10,000 bonus Polar Miles offered with the coupon. In addition, I would like to have the
mileage of my recent flights on your airline (ticket copies attached) credited to my new Polar
Miles account, if possible. I'd also like to take this opportunity to let you know that I
appreciate all you did for me last December when I traveled on your airline from Boston to
Finland. It was the first time I had used your airline, and to be honest, I had doubts about what
kind of service to expect. However, I am happy to say that I was proven wrong. The plane was
six hours late taking off (due to a terrible Christmas Eve blizzard—over which I know you had
little control!), but your staff did all they could to ameliorate the situation. I plan to continue to
fly with your airline because of the courteous assistance and service I received from Polar
Airlines employees during that long delay and subsequent flight.

Yours faithfully,

Anthony Taylor

Polar Miles Program

1. Be 10 years or older
2. Fly at least 10,000 miles, internationally or domestically, from the beginning of 2022
3. Receive a free mileage coupon (attached to the airline ticket)
4. Register for the membership (online)
5. Redeem the coupon online with the attached copies of tickets/receipts
6. Book the subsequent domestic flight free of charge
 Polar Airlines, Inc.
P.O. Box 1660-100
Minneapolis, MN 55440
December 22, 2024
Mr. Anthony Taylor
Taylor and Bryce, Attorneys-at-Law
13 Woodlawn Avenue
Albany, NY 11208
Dear Mr. Taylor,
Thank you for your letter and for your kind words about your recent experiences with
Polar Airlines. We are thrilled to hear that you were satisfied with the service you
received during your December flight, despite the challenging circumstances caused by
the blizzard. We truly value your feedback and are delighted that you plan to continue
flying with us.
Regarding your inquiry about the Polar Miles Program, I’m pleased to inform you that
you are eligible to become a member of the program and receive the 10,000 bonus Polar
Miles as offered with your coupon. To complete your registration and redeem the bonus
miles, please follow these steps:
1. Register online for the Polar Miles Program, which can be done on our website.
2. Submit the attached copies of your ticket receipts from your recent flights to
San Francisco, as well as your original mileage coupon, during the registration
process.
Once your registration is completed and the necessary information is submitted, we will
credit the miles from your recent flights to your new account. You will also be able to
book your next domestic flight free of charge as part of your Polar Miles membership
benefits.
We appreciate your decision to continue flying with Polar Airlines and look forward to
serving you again soon. If you have any further questions or need assistance with the
registration process, please don’t hesitate to contact us.
Yours faithfully,
Peter Parker
Office Manager
Polar Airlines, Inc.

Dear Mr. Taylor,

Thank you for your kind words about your recent flight with us. We’re glad to hear that
you had a positive experience despite the delay.
To join the Polar Miles Program and receive your 10,000 bonus miles, please register
online and submit the attached copies of your ticket receipts along with the mileage
coupon. Once completed, we’ll credit the miles from your recent flights to your account.
We look forward to serving you again soon. Should you need any further assistance, feel
free to contact us.

Practice 10
Scenario You work under Mrs. Ivy Richards, Office Manager of Fine Pottery Ltd.
at 209 Singlewell Road, Rochester. You came to work this morning, and
she left the notice for you [19].
Write a letter in reply to Ms. Ranjiv Patel to persuade him to be a big supplier.
Tell him that we specialize in providing luxury pottery for customers
throughout the city, and we are going to run a promotional campaign. It is
most likely that we will be one of Patel Pottery’s biggest corporate customers.
Also, ask him for an appointment next week and I will see him in person in his
office.
.
16 Whiteford Drive Scranton,
OH 40985

January 5, 2024
209 Singlewell Road
Rochester, MD 10337

Dear Mrs. Richards,

I would like to thank you for your recent inquiry about the range of goods produced by Patel
Pottery. It is my great pleasure to send you a copy of our latest catalog.

We are a small family-run business, and as such, do not produce large quantities of any of
our items. Each item that appears in our catalog is limited to a production run of 10. This
means that only ten of each item is ever produced.

On occasion, if a particular item produces a great demand, then we may recreate it, but we
prefer to keep the individuality of our products and steer clear of mass production. This is
because of our philosophy of craftsmanship. We feel that once our potters are asked to make
things in large numbers, they risk losing the sense of craftsmanship and begin to feel like a
mass-production conveyor belt. Of course, this does mean that our prices are somewhat
higher than in the average store, but I am sure you will agree that it is worth the cost to be
able to own a more unique piece of pottery.

If you see anything in our catalog that catches your eye, or if you have a design of your own
that you would like made, the best way to place an order is to call me at 088-799-8000.
You can also check out our website at [Link].

I hope to hear from you soon.

Sincerely,

Ranjiv Patel,
Orders and Deliveries Manager
 Fine Pottery Ltd.
209 Singlewell Road
Rochester, MD 10337
January 8, 2024
Mr. Ranjiv Patel
Orders and Deliveries Manager
Patel Pottery
16 Whiteford Drive
Scranton, OH 40985
Dear Mr. Patel,
Thank you for your letter and for providing us with a copy of your latest catalog. We truly
appreciate the craftsmanship and uniqueness that Patel Pottery offers, and we are quite
impressed with the quality of your products.
At Fine Pottery Ltd., we specialize in providing luxury pottery to customers throughout
the city. We are preparing to launch a promotional campaign in the coming months,
which will significantly increase demand for high-end pottery. Given the exclusivity and
uniqueness of your offerings, we believe that Patel Pottery has the potential to become
one of our biggest suppliers. We are confident that a partnership between our companies
could be mutually beneficial, and we are excited about the possibility of working with
you on a larger scale.
I would appreciate the opportunity to meet with you in person to discuss how we can
move forward with an order. Please let me know your availability next week so that we
can arrange a meeting at your convenience.
Thank you once again, and I look forward to your response.
Yours sincerely,
Ivy Richards
Office Manager
Fine Pottery Ltd.