SERVICES
OUTSOURCING
SECTOR
FEBRUARY 2022
WHY MOROCCO?
…THANKS TO DIFFERENTIATING ...AND PROVEN AGILITY TO TACKLE
A THRIVING SECTOR…
COMPETITIVE ADVANTAGES… INDUSTRY’S NEW CHALLENGES
• Regional leader in nearshore • Well trained talent pool • Agility and resilience through
• 5 ecosystems with strong • World-class business parks Covid-19 crisis
added value • High Telecom and internet • Decarbonization of outsourcing
Connectivity services
• Attractive set of government
incentives
SERVICES OUTSOURCING SECTOR FEBRUARY 2022
SERVICES OUTSOURCING AT A GLANCE
Strategic sector
1.4 Bn USD
Export
with tremendous turnover
opportunities
Outsourcing is one of the fast growing 1 St
industries in Morocco, with international in North Africa in terms
market presence. of Infrastructure &
Digital connectivity1
It is a thriving sector thanks to its proven
agility and adaptability and highly qualified
services recognized worldwide.
2nd
North African country
with the fastest fixed
1. Source: Global Connectivity Index 2020
broadband2
2. Source: Speedtest Global Index - January 2022
SERVICES OUTSOURCING SECTOR FEBRUARY 2022
EXPERTISE ACROSS 5 ECOSYSTEMS
CRM THEY TRUST MOROCCO KPO
• Inbound call center • Market research
• Outbound call center • Data analytics
• Digital • Specialized publishing
• Legal process outsourcing
BPO ITO ESO
• Healthcare • Infrastructure management • Engineering
• Human ressources • Application development and • R&D
• Accounting and finance maintenance • Civil engineering
• Public sector • IT Consulting
• General services
SERVICES OUTSOURCING SECTOR FEBRUARY 2022
A COMPETITIVE TALENT POOL
WITH STRONG JOBS EVOLUTION
+120.000
jobs in the sector COMPETITIVE TALENT POOLS
AAGR: +9% • 39% of population between 20 and 45 years
• 152,000 graduate students /y
120 • 24,000 engineers and technicians/y
110
104 • + 400 universities and private higher
93 institutions
• National vocational training institution
2016 2017 2018 2019
offering dedicated outsourcing programs
Evolution of services outsourcing jobs (in thousands)
SERVICES OUTSOURCING SECTOR FEBRUARY 2022
WORLD CLASS OUTSOURCING
BUSINESS PARKS
5 DEDICATED
TETOUAN SHORE
200.000 sq m
ZONES RABAT TECHNOPOLIS
OUJDA SHORE
7.500 sq m
75.000 sq m
• Modularity and flexibility
• Fast Implantation and
expandability
• Optical fiber connections
CASANEARSHORE
• Access to the latest technologies 250.000 sq m
FÈS SHORE
with SLA 30.000 sq m
• One stop shop
• Access to competitive renewable
energies
• Availability of new eco-friendly
offshoring business parks
SERVICES OUTSOURCING SECTOR FEBRUARY 2022
SUCCESS STORY: MAJOREL
Majorel has demonstrated
66 800 significant growth in EMEA in
employees 2020 and has a strong delivery
footprint in both Europe and
Africa with over 100 delivery
centers in the region. It has
also added to its consulting and
digital capabilities through both
In 2018, Moroccan Saham Group and German
Bertelsmann, merged customer service business acquisitions and organic growth,
35 countries which will stand them in good
creating a new market leader in Europe, Middle
East and Africa. stead as the growth in digital
In 2020, Majorel was named by Everest Group as a CXM continues.
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‘Leader’ in Customer Experience Management in
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David Rickard
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EMEA for the second consecutive year. communication vocalization cant
Vice president, Everest Grou
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60 spoken
languages
SERVICES OUTSOURCING SECTOR FEBRUARY 2022
SUCCESS STORY: INTELCIA
+35 000
employees
Created 20 years ago in Morocco, INTELCIA has 16 countries
rapidly grown from an SME to a multinational
company by expanding its geographical
presence to 16 countries
€
Turnover +700
Million €
end of 2021
85 Sites
SERVICES OUTSOURCING SECTOR FEBRUARY 2022
