Sifat Ullah
Nationality: Pakistani Date of birth: 03/09/2000 Gender: Male
Phone: (+92) 3499036177 Email: sifatullah1005@[Link]
WeChat: Sifat3000
Home: Takht-e-Nasarati, District Karak, Khyber Pakhtunkhwa., (Pakistan)
ABOUT MYSELF
With a Bachelor’s degree in Biotechnology and hands-on experience in customer service, data processing,
and laboratory work, I have developed strong skills in communication, data management, and technical
analysis. My roles in call centers and as a lab technologist have sharpened my ability to handle complex
tasks, maintain accuracy under pressure, and deliver results efficiently. I am eager to bring my diverse
experience and skills to contribute effectively to your organization’s success.
EDUCATION AND TRAINING
Bachelor's Degree in Biotechnology
International Islamic University Islamabad [ 01/09/2017 – 01/09/2021 ]
City: Islamabad | Country: Pakistan | Website: [Link] | Field(s) of study:
Biotechnology | Thesis: Antibacterial activity of Copper Nitrate nanoparticles Synthesized from Jamun
(Syzygium cumini) extract
Project: Studied antibacterial effects of copper nitrate nanoparticles made from Jamun extract. Earned an
"A" and positive feedback.
Activities: Member of Biotechnology Student Association; attended seminars and networking events.
WORK EXPERIENCE
Techtone Islamabad – Islamabad, Pakistan
City: Islamabad | Country: Pakistan
Telesale representative
[ 01/02/2025 – 25/04/2025 ]
- Made a high number of outbound cold calls to potential customers to promote products and services.
- Clearly explained product benefits, answered questions, and addressed concerns to turn leads into sales.
- Used strong product knowledge to help customers understand how offerings met their needs.
CALLIFY – Islamabad, Pakistan
City: Islamabad | Country: Pakistan
Customer Service Representative
[ 22/08/2024 – 17/12/2024 ]
Provided prompt and professional support to customers, resolving inquiries and issues across various
communication channels.
Processed orders, applications, and requests efficiently, ensuring accuracy and customer satisfaction.
Maintained in-depth knowledge of company products to deliver accurate information and enhance the
customer experience.
KAIZEN SYSTEM, INC – Dera Ismail Khan, Pakistan, Pakistan
City: Dera Ismail Khan, Pakistan | Country: Pakistan
DATA PROCESSING
[ 24/02/2023 – 31/08/2024 ]
• Processed large volumes of data using various software tools and databases.
• Ensured accuracy and quality of data entry and output.
• Performed data analysis and reporting using Excel and other tools.
ISLAMABAD SPECIALIZED HOSPITAL – Rawalpindi,, Pakistan
City: Rawalpindi, | Country: Pakistan
MEDICAL LABORATORY TECHNOLOGIST
[ 21/07/2022 – 20/10/2022 ]
• Performed various laboratory tests and procedures on blood and other biological samples using
biotechnology techniques and tools.
• Followed quality control and safety protocols in the laboratory.
• Operated and maintained sophisticated lab equipment, such as microscopes, centrifuges,
spectrophotometers, and PCR machines.
CONFERENCES & SEMINARS
[ 08/06/2023 – 08/06/2023 ] Online
International Conference on Biological and Medical Sciences 2023 (ICBMS 2023)
Attended presentations on various topics related to biology and medicine, such as molecular and cellular
biology, biochemistry and biophysics, genetics and genomics, immunology and microbiology.
[ 24/05/2023 – 26/05/2023 ] National Institute Of Genomics And Advanced Bio-Technology, Islamabad
Workshop
Participated in a hands-on workshop on PCR, ELISA and bioinformatics tools Learned how to
perform PCR and ELISA experiments, analyze the results, and use various bioinformatics tools and
databases for sequence analysis, primer design, restriction mapping, and promoter analysis.
[ 20/12/2022 – 20/12/2022 ] Online
Webinar
Genetics, Genomics and Breeding of Tree Bamboos: Emerging prospects and Future challenges.
SKILLS
Digital and Laboratory Skill
• Excellent verbal and written communication
• Time management and multitasking
• Active listening and empathy
• Customer Service Skills
• Teamwork and Adaptability
• MS OFFICE
