Self Service Password Reset (SSPR) Portal User Guide
SSPR WELCOME PAGE
FEATURE GUIDANCE
To REGISTER a phone number and/or secondary email address as your recovery method(s),
enabling you to use the Self Service Password Reset/Unlock options, see Register in
Password Management
To change your password while your current password is functional, see Change Password
If you have forgotten your password and need to RESET it, see Reset/Unlock Account
If your password has expired, or if you know your password but your account is locked then
you can UNLOCK it using Reset/Unlock Account.
IT SUPPORT CONTACT INFORMATION
Phone # & link to initiate a Skype for Business call
Email address & link to send a Skype IM
Link to Domain Password Creation Rules
Link to FAQ
IMPORTANT BASICS (also available in FAQ)
ACTIVE APPLICATION RECOVERY - (Preventing unintended password lockouts)
Before performing security altering activities you should remember to close applications
that periodically need to re-authenticate using your credentials (e.g., Outlook, SharePoint,
Skype, OneDrive, etc.). When such auto-connecting applications are left open during a
password change they typically run under the old credentials for a time. Eventually they
either prompt you for your new credentials, or the continuous logon retries from these open
applications (still using your former password) can fail; causing your account to be locked.
AVOID CERTAIN ACTIONS
Avoid clicking on the “Cancel” button or the “Back” button as you navigate the portal.
These two functions have fixed Microsoft behaviors which can land on pages that are out of
place for our workflow. If you accidentally click one of these and find you are stuck,
simply close the browser tab and revisit the site. It’s a great idea to place a shortcut to the
SSPR portal right on your browser’s toolbar or in your favorites, enabling you to quickly
revisit the portal if need be.
Similarly, the Help links on the Register in Password Management, Change Password, and
Reset/Unlock Account pages are also Microsoft-fixed. Refer to this document (available
via links from both Welcome and FAQ pages) for guidance.
INTERNET EXPLORER COMPATIBILITY MODE
If your SSPR pages render oddly in IE, try changing the browser’s compatibility mode.
Self Service Password Reset (SSPR) Portal User Guide
REGISTER IN PASSWORD MANAGEMENT
Covered Topics
Accessing the Register in Password Management Page
Setting up your Authentication Phone
Setting up your Authentication Email
Modifying your Contact Information after Registration
NOTE: OSIsoft uses a registered mobile phone number or alternate email address to reset
forgotten or expired passwords. If this information is not entered or is outdated, users will
not be able to utilize the features provided on OSIsoft’s Self Service Password Reset Portal.
This information is for OSIsoft employee accounts.
Accessing the “Register in Password Management” Page
1) To register for password recovery, go to https://myaccount.osisoft.com and click on the Register in
Password Management link. If prompted, enter your OSIsoft domain credentials.
Self Service Password Reset (SSPR) Portal User Guide
2) Once you are logged in successfully, you will see the "don't lose access to your account!"
page.
3) You need to set up at least one method of recovering your password: Authentication Phone or
Authentication Email. IT recommends setting up both recovery options.
4) Click or tap the Set it up now link for Authentication Phone, Authentication Email or set up both.
NOTE: if your domain account already has a mobile phone number published in Outlook,
you will see the option to verify your cell phone, instead of “set it up now”.
Self Service Password Reset (SSPR) Portal User Guide
Setting up your Authentication Phone
If you choose Authentication Phone, you are prompted to provide your authentication phone
number.
1) From the drop-down menu, select your country or region. Then enter your phone number.
2) Choose text me or call me to verify your phone number.
a) If you selected text me,
i) your phone will receive a Microsoft verification text with a multi-digit code.
ii) Enter that code in the text field provided on the web page and click or tap verify.
iii) If you entered the code correctly, your Authentication Phone will be verified.
Self Service Password Reset (SSPR) Portal User Guide
b) If you selected call me you will receive an automated call.
i) Press the pound key (the # symbol) to authorize your phone number.
ii) You will hear a message indicating “your sign-in was successfully verified. Goodbye!”
3) You will be returned to the “don’t lose access to your account!” page and your Authentication Phone
will have a green checkmark.
4) Once you have completed the Authentication Phone verification via either text or call, you can click
Finish.
At this point and you have successfully registered your account with the Self-Service Password Reset
portal.
NOTE: IT recommends that you also configure your Authentication Email to provide an
additional option for resetting/unlocking your account in the future.
Self Service Password Reset (SSPR) Portal User Guide
Setting up your Authentication Email
1) If you choose Authentication Email, you are prompted to provide your authentication email.
This email must be a non-OSIsoft email address.
2) Enter your secondary email address and click or tap email me.
3) You are sent an email message with a verification code to your authentication email.
4) Check your secondary email inbox and note the multi-digit code.
NOTE: The email will come from “Microsoft on behalf of OSIsoft, LLC”
(check your alternate email account’s junk/spam folder if you do not see the message in
your Inbox)
Self Service Password Reset (SSPR) Portal User Guide
5) The verification input box presents.
6) Enter the emailed code into the text field provided on the web page and click or tap verify
a) If you entered the code correctly, your Authentication Email will be verified.
b) Click or tap Finish
7) The "Applications" page appears. In the upper right, your OSIsoft email address is displayed.
a) Click or tap your OSIsoft email and select Sign out.
You have successfully registered your password recovery methods.
Note: If you are having trouble registering your secondary email or phone number for
password recovery, please contact the IT Sysman Support at (510) 297-5864.
Modifying your Contact Information after Registration
Please use this link for updating your contact information (alternate email accounts or a different
mobile number) after registering for this service.
Self Service Password Reset (SSPR) Portal User Guide
CHANGE PASSWORD
“I want to change my active password to different one.”
Here's how to change your password that's not expired using the Self Service Password Reset
(SSPR) portal. If you have any questions, please contact IT Sysman Support at
[email protected] or +1-510-297-5864.
8) Before changing your password you should close applications that periodically attempt to re-connect
using your credentials. Otherwise, once the password change occurs, logon retries from those open
applications (using your former password) will fail which can cause your account to be locked.
If you have wireless mobile devices, set them to offline/airplane mode to temporarily disable network
access.
a) iPad/iPhone/iPod airplane mode instructions
b) Android airplane mode instructions
c) Windows Phone airplane mode instructions
This step will prevent these devices from locking your account as they attempt to connect to email
with an outdated password.
9) Exit from Outlook and Skype for Business applications. Open your web browser.
10) Go to https://myaccount.osisoft.com and click on the Change Password link.
11) If prompted, enter your current email username and password.
Self Service Password Reset (SSPR) Portal User Guide
12) Change your password
a) Enter your current password.
b) Decide on a new password that complies with the current policy rules
c) Enter your new password and then to confirm, enter your new password again.
d) Click Submit when finished.
e) If a message indicates the new password is out of compliance you must start again at step 1.
13) If the change was successful, you will land on the Microsoft Azure AD Profile page.
14) Reactivate network access on wireless mobile devices
15) Update your applications with the new password
Self Service Password Reset (SSPR) Portal User Guide
RESET/(UNLOCK)ACCOUNT
“I forget my password and want to create a new one before I get locked out.”
NOTE: OSIsoft uses a registered mobile phone number or alternate email address to reset
forgotten or expired passwords.
This information is for users with a registered phone number and/or secondary email address set
up for Self Service Password Reset. If you have not previously set up one of these recovery
methods, please call the IT Sysman Support team at +1-510-297-5864 to reset your password.
1) Before changing your password you should close applications that periodically attempt to re-connect
using your credentials. Otherwise, once the password change occurs, logon retries from those open
applications (using your former password) will fail which can cause your account to be locked.
If you have wireless mobile devices, set them to offline/airplane mode to temporarily disable network
access.
a) iPad/iPhone/iPod airplane mode instructions
b) Android airplane mode instructions
c) Windows Phone airplane mode instructions
This step will prevent these devices from locking your account as they attempt to connect to email
with an outdated password.
2) Go to https://myaccount.osisoft.com and click on the Reset/Unlock Account link.
3) You are prompted for your "User ID"; enter your OSIsoft email address in the "User ID" field.
NOTE: You may notice the top image will switch from Microsoft to the OSIsoft logo. This
is to be expected as the Self-Service Reset Portal utilizes Microsoft Azure AD services.
Self Service Password Reset (SSPR) Portal User Guide
4) Now enter the characters in the CAPTCHA (or the words in the audio). Click or tap Next.
5) The "Why are you having trouble signing in?" page appears. Keep "I forgot my password" selected
and click or tap Next.
Self Service Password Reset (SSPR) Portal User Guide
6) If you have an authentication email set up, select Email my alternate email.
Click or tap Email to be sent an email message with a verification code to your authentication email
account.
7) Check your secondary email inbox, note the multi-digit code, and enter the code in the text field
provided on the web page.
8) Click or tap Next.
a) If your authentication attempt fails to complete you must start again at step 1.
b) If authentication was successful, skip to Step 10.
Self Service Password Reset (SSPR) Portal User Guide
9) If you have an authentication phone set up, choose either “Text my mobile phone” or “Call my
mobile phone”
For "Text my mobile phone":
a) Enter the authentication phone number and click or tap Text to receive a Microsoft verification
text with a multi-digit code.
b) Enter that code in the text field provided on the web page and click or tap Next.
Self Service Password Reset (SSPR) Portal User Guide
For "Call my mobile phone":
a) Enter the authentication phone number and click or tap Call.
b) You will receive an automated call. Press the pound key (the # symbol) to continue.
c) If your authentication is not successful you must begin again at step 1.
10) If your authentication was successful, you will be prompted to choose your new password.
a) Decide on a new password that complies with the current policy rules
b) Enter your new password and then to confirm, enter your new password again.
c) Click Finish when complete
d) If a message indicates the new password is out of compliance you must start again at step 1.
Self Service Password Reset (SSPR) Portal User Guide
11) The web page indicates if the password reset was successful.
NOTE: A successful password reset can take a few minutes to finalize.
(See: ACTIVE APPLICATION RECOVERY for additional details)
If you did not successfully reset your password, review the password requirements above then retry
your password reset.
12) If the reset was successful, close the browser window. Login with your new password to OSIsoft
systems, such as Outlook or Skype for Business. Reactivate network access on wireless mobile
devices and update your password on mobile devices.
13) If you have further questions or concerns, see the Frequently Asked Questions or contact IT Sysman
Support at [email protected] or +1-510-297-5864.
Self Service Password Reset (SSPR) Portal User Guide
UNLOCK YOUR ACCOUNT
“I know my password but I am locked out”
NOTE: OSIsoft uses a registered mobile phone number or alternate email address to
unlock accounts.
This information is for users with a registered phone number or secondary email address set up for
self-service password reset. If you have not previously set up one of these recovery methods, or if
you encounter any trouble as you following the unlock procedures outlined below, please call the IT
Sysman Support team at +1-(510) 297-5864 to unlock your account.
1) Before changing your password you should close applications that periodically attempt to re-connect
using your credentials. Otherwise, once the password change occurs, logon retries from those open
applications (using your former password) will fail which can cause your account to be locked.
If you have wireless mobile devices, set them to offline/airplane mode to temporarily disable network
access.
a) iPad/iPhone/iPod airplane mode instructions
b) Android airplane mode instructions
c) Windows Phone airplane mode instructions
This step will prevent these devices from locking your account as they attempt to connect to email
with an outdated password.
2) Go to https://myaccount.osisoft.com and click on the Reset/Unlock Account link.
Self Service Password Reset (SSPR) Portal User Guide
3) The “Get back into your account” page appears.
NOTE: You may notice the top image will switch from Microsoft to the OSIsoft logo. This
is to be expected as the Self-Service Reset Portal utilizes Microsoft Azure AD services.
a) Enter your OSIsoft email address in the "User ID" field.
b) Now enter the characters in the CAPTCHA (or the words in the audio). Click or tap Next.
4) The "Why are you having trouble signing in?" page appears.
a) Select "I know my password, but still can’t sign in" selected and click or tap Next.
Self Service Password Reset (SSPR) Portal User Guide
5) If you have an authentication email set up, select Email my alternate email.
Click or tap Email
6) An email message with a verification code is sent to your authentication email account
7) The verification input box presents.
8) Check your secondary email inbox and note the multi-digit code
NOTE: The email will come from “Microsoft on behalf of OSIsoft, LLC”
(check your alternate email account’s junk/spam folder if the message isn’t in your Inbox).
a) Enter the code in the text field provided on the web page.
b) If no message is received please call the IT Sysman Support team at +1-(510) 297-5864
Self Service Password Reset (SSPR) Portal User Guide
9) Click or tap Next.
a) If your authentication attempt fails to complete you must start again at step 1.
b) If authentication was successful, skip to Step 11.
10) If you have an authentication phone set up, choose either “Text my mobile phone” or “Call my
mobile phone”
For "Text my mobile phone":
a) Enter the authentication phone number and click or tap Text to receive a Microsoft verification
text with a multi-digit code.
b) Enter that code in the text field provided on the web page and click or tap Next.
Self Service Password Reset (SSPR) Portal User Guide
For "Call my mobile phone":
a) Enter the authentication phone number and click or tap Call to receive an automated call.
b) Press the pound key (the # symbol) to continue.
c) If your authentication was successful, you should see this message:
11) If the unlock was successful, close the browser window. Login to your OSIsoft systems, such as
Outlook or Skype for Business. Reactivate network access on wireless mobile devices.
12) If you have further questions, see the Frequently Asked Questions or contact the IT Sysman Support
at (510) 297-5864.
