Republic of the Philippines
North Eastern Mindanao State University
Rosario, Tandag City, Surigao del Sur 8300
Telefax No. 086-214-4221
Website: www.nemsu.edu.ph
CORRECTIVE ACTION FORM
Office: Supply Office Page __ of __
Nature/Type of Report: (Tick/Fill appropriate box)
Internal / External Audit Findings Programs / Projects not Date:
Complaints from Customers / Implemented
Interested Parties Opportunities for Improvement
Service / Product Nonconformity Plans / Targets / Objectives not met
Preventive Action
(Tick/Fill appropriate box)
Nonconformity Opportunities for Improvement (OFI) Potential Nonconformity
Issued by: NESTLE R. AMURAY Received by: MARIANNE KAYE C. CABATING
DESCRIPTION OF NON-CONFORMANCE ISO Clause /
(Existing or potential; specify the objective evidence). Reference
1. The quality records were not properly retained and filed (coded in boxes or Clause
folders). The coding and storage of documented information were not 7.5.2
labeled according to the updated forms/codes indicated in the unit manual.
2. The monitoring (processing of POs or received delivery of items) and
measurement of process objectives (timeliness and other processes) were
not effectively implemented in the supply office; most of the quality Clause
objectives monitoring tools are empty (e.g., logbooks for incoming 7.5.3
documents and monitoring forms). Hence, the quality records could not be
established.
3. In the 3rd SOP, the Suppliers’ Evaluation Procedure, the forms and the
documented information were evident in the office; the procedure was Clause
conducted, but there is a need for the supply officer to participate in the 7.1.2; 7.3
conduct.
4. In the 5th SOP for the processing of unserviceable property and equipment
(disposal), the required actions to be taken were not evident or practiced.
Only phase 1 of the procedure was being processed (cleansing of the Clause 8.5.5
unserviceable property and equipment), thus there is a need to review and
practice the indicated SOP.
Category
(Major/Minor)
Details of Proposed actions and implementation date: (Tick/Fill appropriate box)
Correction & Corrective Preventive
IMMEDIATE ACTION/CORRECTION Accountability Date of
Completion/s
The above description of non-
conformance was already Supply Officer April 2025
made/acted.
CAUSE OF NON-CONFORMANCE Accountability
Note: Attach copy (if necessary) of root cause analysis
1. Insufficient monitoring and audit which allows record-keeping standards Supply Officer
go unnoticed for extended periods.
2. Misalignment between SOP guidelines and actual practices in the unit.
3. Poor communication or engagement from the supply officer and delegated
staff.
FM-OQMS-007/Rev.002/1.26.2023Page1
Republic of the Philippines
North Eastern Mindanao State University
Rosario, Tandag City, Surigao del Sur 8300
Telefax No. 086-214-4221
Website: www.nemsu.edu.ph
4. Lacks someone to facilitate the activity and track the progress through all
phases of the disposal process.
ACTION PLANS Note: Please use continuation sheet if necessary
Step by step Person/Unit Time Frame Resources Needed Result
activities Responsible (Confirmation of
effects of
countermeasures)
Update and Computer, Printer
review the Unit and Bond paper
Supply Officer
Manual. April 2025
Proper Computer, Printer
coding/Aligning and Bond paper
Supply Officer
of codes, April 2025
implementation
of document
control system.
Reviewing the Computer, Printer
SOPs to ensure and Bondpaper
Supply Officer
they are aligned April 2025
with
organization and
regulatory
requirements.
“I certify that the aforesaid action plans have been
reviewed and authorized for implementation. I,
therefore, support the implementation of said action
plans”. Signature
REVIEW OF ACTION PLAN
Accepted Not Accepted If not accepted, state reasons : Reviewed by:
(Effective) (Not Effective)
Date:
FOLLOW UP OF SOLUTION IMPLEMENTATION
Initials/
Status
Responsibility
FM-OQMS-007/Rev.002/1.26.2023Page2
Republic of the Philippines
North Eastern Mindanao State University
Rosario, Tandag City, Surigao del Sur 8300
Telefax No. 086-214-4221
Website: www.nemsu.edu.ph
Date:
VERIFICATION OF EFFECTIVENESS OF IMPLEMENTED ACTIONS
New
No. of Follow-up Audit Result (Objective
Date Target Status
Visits Evidences)
Date
Was Action Taken
Effective?
Close (Effective)
Close (Not
Effective)
CURRENT STATUS OF THIS CORRECTIVE/PREVENTIVE ACTION
CLOSE OUT
Auditor:
Date
Process Owner: MARIANNE KAYE C. CABATING
Date: 05/05/2025
Ensured that I have the updated unit manual which includes the updated forms/codes for
document labeling and storage. After reviewing the manual, I started re-labeling an improperly
coded and
FM-OQMS-007/Rev.002/1.26.2023Page3
