SOCIAL HEALTH AUTHORITY 2024

EMPLOYER PORTAL USER

GUIDE
INTRODUCTION

The Social Health Authority (SHA) is a new, comprehensive health insurance system established to streamline and
expand access to quality healthcare for all citizens. Its creation marks a significant shift from the previous healthcare
system under the National Health Insurance Fund (NHIF), aiming to enhance service delivery, broaden coverage,
and simplify the registration process for various groups, including individuals, families, and businesses.

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STEP 1: REGISTRATION

The SHA operates on a more integrated platform, ensuring that various groups can register efficiently. The SHA system
allows employers to easily enroll their employees online, ensuring prompt access to healthcare services.

ALL EMPLOYERS ARE REQUIRED TO REGISTER WITH SHA. The registration process has been made seamless for
employers such as:

1. NHIF Employers: Employers previously registered under NHIF are automatically migrated to the SHA and are
required to update their information on the SHA’s digital platform for continuity.

2. National Social Security Fund (NSSF) Employers: Employers registered under the SHA as part of the
government’s effort to integrate social security and healthcare services. Members need to link their NSSF details
with the new SHA system.

3. Domestic Employers: For domestic employers, SHA introduces simplified registration procedures, allowing
employers to register their domestic staff for healthcare coverage. The process is designed to ensure that
workers in the informal sector, who may have been underserved by NHIF, now receive comprehensive health
coverage.

4. New Businesses: Newly established businesses are required to register their employees with the SHA as part
of their compliance with national regulations.

To access the sha portal click on the URL: https://employers.sha.go.ke/

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You will need to choose the type of registration as follows

• Activate with NHIF e-services

• Activate with NSSF e-services
• New Business
• Domestic Employer

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Type A: Activate with NHIF E-Services/By-Product Portal

The employer will input the employer NHIF code, NHIF registered email address, and the Byproduct portal password.

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On successful verification, the employer will be redirected to the page below.
The employer will be required to update their records with SHA by filling in the required fields and attaching the
required documents to the page shown below.

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Type B: ACTIVATE WITH NSSF E-SERVICES

The employer will input the employer NSSF number, e-service username, and the e-service password

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On successful verification, the employer will be redirected to the page below.
The employer will be required to update their records with SHA by filling in the required fields and attaching the
required documents to the page shown below.

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Type C: New Business

To register as a new business in the SHA Employer Portal, the user will fill in the form below.

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Type D: New Domestic Employer

To register as a new domestic employer on the SHA Employer Portal, the user must fill in the form below.

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STEP 2: PASSWORD SET UP

The employer will receive an email to allow them to set the password. Password set up instructions are shared to the
email provided in the previous pages as shown below.

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The user will check the email and set the password as shown below.

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The user is required to fill in these fields. These will be the credentials to be used in consecutive logins.

a. Email (prefilled)
b. Password
c. Confirm password

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STEP 3: LOGGING IN

After successful password creation, the user will be required to use the credentials created to log in as shown below.

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The user will be required to enter the credentials and a 5-digit OTP (One time Password) for two step verifications of
the user as shown below. This code will be sent to the registered email address and phone number.

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Sample SMS OTP

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Sample mail OTP

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STEP 4: DASHBOARD/LANDING PAGE/OVERVIEW

On successful validation of the OTP, the user will be logged in to the employer portal and should see the screen below.

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STEP 5: DOWNLOADING PAYROLL TEMPLATE

You can Provide your employee Data by uploading a payroll file.

The user will be required to download the payroll data template and fill in the required employee data before
uploading the template.

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The payroll template is shown below.

Employers will fill this file with the required employee data and upload it to create an Eslip.

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STEP 6: ADD EMPLOYEES MANUALLY

Click the "Add Employee" button to manually input data

The following fields are required.
• NSSF number
• Payroll Number
Surname
• Other names
• ID Number
• Gross Pay
• KRA Pin-Not mandatory
• Voluntary Pay-Not mandatory
• Save member to update the data.

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STEP 7: CREATING SUBMISSIONS

The user selects the submission month (e.g., the month of September) and proceeds to click on the submit button.

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STEP 8: MY ORGANIZATION
Under my organization, the user can view the organization details or add other users to the system.

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STEP 9: ADDING USERS

The user clicks on the Add User button and inputs the following details
• First Name
• Middle Name
• Email Address
• Phone Number
• User Type - admin, finance, or operations.

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PASSWORD RESET

Click on the "Forgot Password" and provide your email address to regain access to your account securely.

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Reset password instructions are sent to the user's email account.

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The following instructions are sent on email to reset the password. The user then clicks on the green reset
password box as shown below

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The next step is to enter the new password and confirmation.

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After successful confirmation, the user will be required to enter the OTP sent via mail and SMS to log in.

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