Name: Charan Teja

Ph.no: 732-791-2764
Email: [email protected]
Professional Summary:
 Around 6+ years of experience in IT industry, involving software design, analysis, development
integration and testing at client and server side (SDLC) in various domains as Insurance,
Commercial, Finance and Health.
 Technical expertise in maintenance of web and CRM applications - Salesforce.com, Apex, Visual
Force, SOQL, SOSL, Communities, Sales Cloud, Service Cloud shield SOAP, REST, Java Script,
jQuery, JSON, Core Java, Data Loader, Informatics On-Demand
 Experience in Salesforce CRM data model of Sales, Service and Marketing cloud and
customization of Standard Objects Leads, Accounts, Contacts, Opportunities, Opportunity
Products, Campaigns, Campaign Members, Cases, Solutions, Knowledge, and Articles
 Possess comprehensive understanding of CRM business processes like shield Campaign
Management, Lead Management, Account Management, Case Management, Quote, Forecasting,
and Call Center.
 Experienced in designing Salesforce Data models, End-to-End architectural flow for large scale
applications with an experience of implementing 5+ integrations with Enterprise applications
having large volumes of data. Complex Integrations have been completed and deployed to
Production for one of the largest customers in just 6 months of time.
 Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation
Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email
generation according to application requirements.
 Hands-on experience in Implementing Lightning Apps, Lightning Components, Pages,
Controllers and Events.
 Hands-on experience working with Aura Framework and LWC for custom application
development.
 Experience in designing of custom objects, custom fields, role-based page layouts, Workflow
Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report
extractions to various formats.
 Extensive hands-on SFDC Administrative experience in creating and managing Apps, Page
Layouts, Search layouts and generation of Email templates according to application
requirements.
 Experience in performing Admin duties using Salesforce (create, maintain and update records,
resolve users’ problems/queries, set up the structure to accommodate business growth).
 Experience in validating the data using Validation Rules, and Creating Debug logs for users
 Hands-on experience in deploying components across Production and Sandbox instances using
Force.com Migration tool, Changesets, and Workbench. Good at implementing Salesforce best
practices.
 Experience in databases such as SQL Server, Oracle and MySQL.
 Build custom report types, Tabular, Summary, Matrix and Joined reports, Analytic Snapshots
and Dashboards for different business units and configured the report/dashboard folder
visibilities.

Technical Skills:
 Salesforce.com Apex, visual force, SOQL, SOSL, shield Email template, formula, Validation
rules, apex trigger, Process Builder, workflow and approvals, App
exchange, Eclipse, force.com IDE, Apex data loader, web services,
Lightning framework (Aura & LWC), Composer, Email Services,
Communities, Custom Report Types, Reports, Dashboards, Assignment
Rules, Escalation Rules, Sharing Rules, Profiles, Permission Sets, Roles
Middle Ware Data loader, IBM - WebSphere Cast Iron (Middleware Tool), Apex Data
Technologies Loader
Database Server MySQL, Oracle 10g, SQL Server, SSIS, SSMS.
Web technologies JavaScript, XML, HTML, CSS, jQuery, REST.
Operating systems WINDOWS Family. Linux
Version tools GIT, TFS, Tortoise SVN
Servers Windows 2008/2003

Certifications:

 Salesforce Certified Administrator I

 Salesforce Certified Platform Developer I (2851575)

Professional Experience:

Client: Geico, Atlanta, GA May 2021 - Till Date.

Role: Salesforce Developer
Responsibilities:
 Working with multiple teams to gather business requirements and then design, develop the
application, and run a test for the developed applications.
 Developed Lightning Components, Apex Classes, Test classes, Visual force pages.
 Developed Salesforce communities and REST Integration
 Implemented Flows, Process builders, Workflow, Approval process, Validation rules.
 Worked on Migrating from Salesforce Classic to Lightning Experience for some users in the
organization.
 Worked on Vlocity Cards, Vlocity Templates with LWC combination.
 Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy
information in simple, card-based formats, driving new business and renewals, and tracking
producer credentials.
 Worked on Vlocity Communications using digital BSS applications built on the Salesforce
platform.
 Using Vlocity Data Raptors, Vlocity Integration procedures, Communications worked on Sales,
Marketing, Service, Retail, EPC, CPQ, Contract and Order Management applications.
 Worked on Omni Scripts, cards, templates.
 Create, customize, and maintain objects, fields, records, page layouts, and dashboards.
 Experience in integrating External Web systems with Salesforce using REST and SOAP web
services.
 Experience in deployments of Apex and Visual Force pages across Dev, Test, and Production
Instances.
 Experience working with various Salesforce.com Standard Objects like Accounts, Contacts,
Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports, and Dashboards.
 Experience working in the Salesforce.com development environment, which includes custom
objects, workflows, triggers, the Force.com IDE, migration tools, SOSQL, and web services.
 Implementing Salesforce.com Web Services APIs – Force.com SOAP and REST-based Web
Service APIs, the Bulk API, and the Metadata API.
 Experience using Salesforce Lightning UI created Lightning Apps Combing Lightning Design
System, Lightning App Builder, and Lightning Component Features.
 Experience with development tools such as Visual Studio Code & GIT.
 Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and
manage laterally and upwards.
 Used the Sandbox Environment for testing and migrated the code to Production after testing.
 Create and validate Test plan, Test Scenarios, and Test cases with Testing Team.
 Identify, diagnose, and resolve technical problems. Escalate and track when appropriate.
 Coordinated the process of Production defect fixes and support.
 Managed Different SFDC Sandbox environments for Dev/Test/UAT environments.

Environment: Saleforce.com platform, Apex, CRM, Visual Force Pages, Lightning Web Components,
Data Loader, Workflow & Approvals, Process Builders, Batch Apex, Reports, Custom Objects,
Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, SOQL, SOSL,
HTML5, CSS3, XML, Triggers, Security controls, JavaScript, SOAP/REST API, AJAX, Sales Cloud,
Financial Service Cloud, Service Cloud.

Client: Mark Spain Real Estate, Atlanta, GA Sep 2019 - March 2021
Role: Salesforce Developer
Responsibilities:
 Responsible for Developing Lightning Components for the Work Order Management module.
This is based on Salesforce
 Agents use this application to resolve the customer issues and create dispatches.
 Developed lightning components for various business users based on their roles and
responsibilities.
 Responsible for Developing custom webservices which will be consumed by the middleware
application
 Created email templates for sending notifications to business users
 Responsible for creating process builders, flows, workflows, and approval process
 Responsible for writing triggers and handlers using apex
 Responsible for creating page layouts and record types
 Analyze the user stories and build functionality using Apex Classes, Apex triggers, Flows,
Process builder, Lightning Web
 Components (LWC) to accomplish these requirements.
 Create and manage custom objects, fields, workflow rules, validation rules based on business
requirement
 Setting up initial master data using data management tools.
 Developed the custom framework in Mulesoft for Salesforce Integration – to handle the complex
use cases and
 Integration with salesforce platform events. In-Depth knowledge Salesforce Sales cloud and
service cloud integration.
 Create/Manage reports and dashboards to continuously monitor data quality and integrity. •
Created custom repot types when standard-reports not solving the purpose
 Creating custom list views on objects.
 Created validation rules, workflow rules to fulfill business processes.
 Worked with cross-functional teams
 Involved in the functional testing
 Deploying changes through changesets from sandbox to production environment.
Environment: Custom objects, Batch Apex Jobs, Apex Classes & Triggers, Visualforce
(Pages, Controllers & Components), Service Cloud, VS Code, Gitlab, App Exchange,
Validation Rules, Java Script.

Client: Albireo Tech System, India May 2017 - Aug 2019

Role: Salesforce Developer
Responsibilities:
 Worked closely with project managers, architects, team leads and stakeholders to gather
project requirements, to get approvals for completed work, and to know future vision of the
project.
 Customized the existing web, desktop, and mobile applications with respect to the business
analyst requirements, by using Visualforce Pages/Components, Apex Triggers, Classes and
Controllers. to improvise the application UI and to develop business logic functionality.
 Involved in Service cloud and Sales cloud for Implementation/Customization.
 Part of a team to move Salesforce Org from Classic to Lightning Experience through Salesforce
Migration Assistant, enhanced Salesforce UI & Functionality by Salesforce Lightning Design
System and Apex Controllers as a POC.
 Implemented Customer, Partner Communities to provide the access into salesforce production
for Customers/Partners to check due dates, invoice information, and other details.
 As a team Integrated salesforce production to other platforms like Oracle, Microsoft, DocuSign
and IBM bi-directionally using Salesforce REST, SOAP in real-time.
 Implemented Live Agent feature to provide customer assistance, utilized Omni-Channel to
divert the customer enquiries to respective users, queues depending on the types of
enquiry/requests.
 Used SOQL & SOSL for data manipulation needs of the application using platform database
objects and Developed UI containing angular/jQuery in Salesforce
 Subject matter expert in identifying, planning and implementing new Salesforce.com and
Lightning Experience features and functions, new screens, workflow, force.com objects, reports
and Apex code to meet business requirements.
 Worked on installing and integrating Apttus CPQ and Apttus approvals package with Salesforce
Sales process.
 Implemented CPQ (Configure Price Quote) solution using Apttus CPQ & Contract Management
and also used Apttus CPQ to configure price and quotes for the organization based on regional
prices. Managed CPQ process from both SFDC opportunity and excel.
 Managed ~1000 salesforce users by creating User Profiles & Permission sets, designed Role
Hierarchies to control access to data, and implemented/monitored Login Policies, IP Ranges,
Password Resets.
 Achieved scheduled jobs through Asynchronous Apex methods like schedulable, queueable and
batch apex.
 Debugged the Apex Code using various debugging processes like Checkpoint Inspector, Log
Inspector and User Debug Logs to erect or trouble shoot the errors and Developed test classes
to ensure the minimum code coverage is 75%.
 Monitored various components of the system like Login History, Data and Storage Resources,
Setup Changes, And Debug/Scheduled Logs to make sure the production is working as expected.

Environment: Saleforce.com platform, Apex, Data Loader, CPQ, Visualforce Pages, Live Agent,
Omnichannel, Communities, Role Hierarchy, Login History, Data Security, Workflow & Approvals,
SOQL, User Management, Reports, Sandbox, Asynchronous Apex, Debug Logs, Eclipse IDE Plug-in,
Git Hub, and Slack.
Client: Vivma, India March 2016 - April 2017
Role: Salesforce Admin/ Developer
Responsibilities:
 Participated in requirements Gathering and definition of Entity Relationship diagrams using MS
Visio2007.
 Worked on various sales force objects like Accounts, Opportunities, Products and Reports.
 Designed, Implemented and deployed the Custom objects, Custom Fields, Custom tabs,
Components to suit to the needs of the application.
 Created page layouts, search layouts to organize fields, custom links, related lists, and other
components on a record detail and edit pages.
 Defined lookup and master-detail relationships on the objects. Also created junction objects to
establish connectivity among objects.
 Created validation rules, workflow rules and defined related tasks, time-triggered tasks, email
alerts and field updates to implement business logic.
 Created profiles and implemented object level, field level and record level security.
 Created custom report types and generated report using the report types.
 Created custom labels and used them in validation rules to parameterize the validation rules.
 Created record types and page layouts and assigned page layouts to the record types.
 Design and implement Sales and service cloud product applications.
 Worked with IVR (Interactive Voice Response) that accepted the voice input and keypad
selection from the user to set up the payment information.
 Developed various Apex classes, Controller classes and apex triggers for various functional
needs in the application. Created a custom business calendar and used it in triggers to calculate
the due dates.
 Used SOQL & SOSL with shield consideration to Governor Limits for data manipulation needs of
the application using platform database objects.
 Created and used email templates in HTML and visual force.
 Integrated web services by generating the necessary stubs from the WSDL files for extracting
the data from the other systems.
 Implemented Data Loader through the Command Line Interface to extract the data from
Database.
 Used the sandbox for testing and migrated the code to the deployment instance after testing.
 Used Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Saleforce.com platform, Marketing cloud, Wave analytics, Visualforce, Data Loader,
Workflow & Approvals, Reports, shield Dashboards, Custom Objects, Custom Tabs, Email Services,
Data Loader, SQL, Java Script and Eclipse IDE Plug-in.