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CDA Script - Updated

The document outlines a call script for representatives of the Debt Advocacy Center (DAC) to inform potential clients about the Consumer Debt Act (CDA), which allows individuals to potentially have up to 60% of their unsecured debt abolished. It includes responses to common client questions and objections, emphasizing that the CDA is not a loan or debt consolidation but a debt settlement program. The script also details the process of transferring the client to a debt specialist for further assistance.

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Mark Quindoza
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0% found this document useful (0 votes)
93 views4 pages

CDA Script - Updated

The document outlines a call script for representatives of the Debt Advocacy Center (DAC) to inform potential clients about the Consumer Debt Act (CDA), which allows individuals to potentially have up to 60% of their unsecured debt abolished. It includes responses to common client questions and objections, emphasizing that the CDA is not a loan or debt consolidation but a debt settlement program. The script also details the process of transferring the client to a debt specialist for further assistance.

Uploaded by

Mark Quindoza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

DAC – Debt Advocacy Center

Powered by Westlake Origination and Strategic Partnerships

AE: (Client Name)?


Client: Yes, who’s this?

AE: Hi (Client Name) this is (your name) with DAC (Debt Advocacy Center). We got an
alert from Transunion Equifax and Experian Credit [Link] reason we
were reaching out is that it appears you qualify for the CDA -Consumer Debt Act.
Have you talked to anybody about this program? Or is this the first time you are
hearing this?

-No rebuttal/ possibly interested- “No I haven’t heard of it” etc.-

The CDA -Consumer Debt Act is a new program, that it appears you qualify for
where you can get. upwards of 60% of your unsecured debt abolished. I know you
aren't expecting my call, but you don’t have to do a full consultation right now, I’m
just going to introduce you quickly to the debt specialist who will be helping you
(Replace - in charge of your case so you can) to know more about the program and
how it works and on how to claim your entitlement if you choose to do so.
Hi XX this is Mark and I’m calling from CDA. The reason we were reaching out is that
we got notified from Transunion Equifax and Experian Credit Bureaus that you
qualify for a new program under the Consumer Debt Act. So this program is not a
loan or a debt consolidation. It’s actually a program wherein you can get up to 60%
of your unsecured debt removed. We do have our debt specialist who can help you
know more about the program and how to claim your entitlement if you choose to
do so.
Segway to “Yes train” to close

AE: (Client Name) I just wanted to confirm you’ re still residing in CITY, STATE ONLY
Client: Yes

AE: (Client Name) I just wanted to confirm you’re last name is (Client’s Last Name)
Client: Yes

AE: And I’m showing that you owe roughly 45 thousand, these are any unsecured,
non-mortgage related debt. Personal loans, credit cards, and things of that nature.
Is that correct?
Client: Yes

Yes AE: Is any of that a home equity line of credit?


______IF YES______
AE: How much of that is a home equity line of credit?
Client: 20k

AE: OK so you owe roughly 25k in credit card debt, unsecured, or personal loan
debt?
Client: Yes

AE: Perfect, I'm very excited to introduce a Debt specialist who can help you from
here. The consultation with them can take 3-5 mins, but of course that still depends
on your questions with them. Please stay on the line.

TRANSFER --- WORD FOR WORD --- WHAT TO SAY WHEN TRANSFERRING
PLEASE SAY THE FULL ADDRESS AND FULL NAME TO THE DEBT SPECIALIST WHEN TRANSFERING

Debt Specialist: “Hi this is _____________________”

AE: My name is _______ from DAC.


AE: “(Client’s full name – first and last) We are lucky we have one of our best debt
specialists (Debt Specialist Name) on the line to help you from here.
(Debt Specialist Name)This is (Client’s Name) from (City and State), they owe roughly
$________. You both have a great day!
---------------------------------------------------------------------------------------------------------------------
--------
Rebuttals
What is the CDA – Consumer Debt Act?

Answer: The CDA – Consumer Debt Act is a new program that it appears you qualify for where you can
get upwards of 60% of your debt abolished. It’s not a loan and we’re not debt collectors, this is a
program that you’re entitled to already. I’m going to bring on our debt specialist that can tell you
exactly how much you qualify for, hold on one moment please

I’m already enrolled in a program

Answer: Yes, we did see that, that’s why you popped up on our radar you actually qualify for even
MORE savings through the new CDA – Consumer Debt Act. Hold on just one moment and I will bring on
a debt specialist who will tell you more

Who are you, what is this regarding?

Answer: My apologies, my name is and I’m with the Consumer Debt Agency, we help our clients settle
for less than half of what they owe as a part of the CDA – Consumer Debt Act. It’s not a loan and we
are NOT debt collectors, if you give me a second, I can bring on a Debt Specialist who can show you
what you are entitled to, hold on just one moment I’ll bring them on the line.

Is this debt consolidation?

Answer: Great question, no it is not. Debt consolidation reduces the total number accounts you’re
paying on, and they all get lumped into less loans, this is debt settlement. Debt settlement will reduce
the total amount of debt owed by up to 60%. I’d like to bring on a debt specialist they can show you
what may be entitled to and how you would qualify, if you hold on just one moment, I can bring them
on the line right now

Where did you get my information?

Answer: We receive alerts from Transunion, Equifax, and Experian Credit Bureau’s on high interest
credit accounts that may have been affected by the federal reserve’s rate increases, as a part of the
CDA – Consumer Debt Act you may be entitled to have up to 60% of your debt to be abolished. I can
connect you with a debt specialist who can show you what we can do for you if you hold just one
moment, please.

What kind of debt? Credit cards, auto loans, what kind of debt are you asking about?

Answer: Any unsecured, non-mortgage related debt. Personal loans, credit cards, things of that nature.

Not Interested/Don’t have time

Answer: if you’re not interested or don’t see the value in this it’s only because I have not explained the
CDA – Consumer Debt Act appropriately. This is NOT a loan nor are we debt collectors, this is
assistance to help you settle on the debt you owe due to predatorily high interest rates for a fraction of
what you would owe otherwise. If you give me one moment, I can bring on a debt specialist who can
tell you more, hold on one second please

How does it work/ What do I have to do/ How do I qualify

Answer: Great question, here’s what happens next: I’m going to bring on a Debt Specialist who will
gather a few basic pieces of info, and from there can tell exactly how much we can shave off from your
total debt. Hold on just one moment please I’ll bring them on the line right now.

I’m not sure, I will talk to my partner/husband.

Answer: At the end of the day, one or two things that’s going to happen talking to a debt specialist,
you are going to find out that you are in the best position you can be in right now. and you can ignore
all these calls like this, or you are going to find out we can put you in the better position and we can
show you what it takes to qualify for that.

Is this a government/federal program?

Answer: That’s the great thing about these programs, these are federally regulated programs so
there’s complete transparency the whole way through. I’ll bring on a debt specialist who can tell you
more, this is no obligation to you one moment please.

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