Hanif Mulya Pratama
International Relations 19
In trying to address the following questions, please be sure for you to take a certain industry.
Each one of you must pick a different industry (manufacturing or non-manufacturing).
Name of Industry: Electronic Industry
Name of Company: Samsung
1. The expectancy theory is one theory of motivation used in companies. In your opinion, how
would you try to implement such a theory in companies? Be sure to provide illustrations,
examples, and the flow charts on internal business processes.
The expectancy theory is a belief where individual will choose their behaviors based on what
they believe and possibly lead to beneficial outcome in a company (Indeed Editorial Team,
2021). There are ways to use the expectancy theory of motivation in a company. First, it must
make promises to the team align with the company policy. With that it can deliver on the
premises so it can build trust with the other team. The expectations should be achievable to
help keep other workers motivated and confident during work. Moreover, it should create a
challenging but achievable goal. It gives trust to the team and keep them challenging so that
they can reach their maximum effort. One thing that workers will be even more motivated is
giving them reward from their performance. With more transparent with the situation, the
more workers will trust that they will be rewarded for doing a good job.
Samsung’s “More Good Days at Work” initiative is the key where most workers enjoy the
atmosphere of the organization. According to research by Samsung Electronics, SMEs spent
nearly three and a half hours on sales and almost three hours on marketing a week to drive a
new business. While IT accounting for two hours and 47 minutes and for office management
almost three hours work (Samsung Electronics, 2018). It shows that nine out of 10 SMEs put
having access to up to date technology first when it comes to increasing productivity. This
has made a perk in Samsung organization such as team drinks, which most Korean workers
enjoy their nighttime drinking in a bar. This leads to build trust among workers.
2. Theory X is different from Theory Y, which is also different from Theory Z. In your opinion,
how can companies implement these theories within?
In the Company of Samsung, the best Theory that is best for them is the Theory Z. Theory Z
focuses on the employee, which are the heart of business success and they should be embraced
(GradesFixer, 2019). Samsung uses Theory Z and implements it into their business within the
leadership style and they use collective approach in its management style. Moreover, they
also developed self-performance appraisals among the employees which have taken them to
their leadership style in such a dedicated way. But on the other hand, it has also caused them
to not to be considered a lifelong employee because of self-competition among their own
employees. It may look like a negative view on Samsung, but it become a company that is
respected in a way for employment allow them to challenge their careers and high salaries.
Hanif Mulya Pratama
International Relations 19
3. In your opinion, what are the importance of motivational strategies for companies?
It is important for companies about motivational strategies because it is the key to an
organization’s success. It is the level of commitment that workers bring to the role every day.
Without it, they will experience a reduction in productivity, lower levels of output and most
likely the company will fall from their goals (Perkbox, 2021). The motivational strategies that
Samsung has implemented is the Time shifting approaches. The first approach is the flex time.
Samsung provides all the employees flexibility in their work schedules which allows them to
choose their work timing (Young, 2015). This tactic made the employees work efficiently in
a company. Another approaches that Samsung uses is Telecommuting. Samsung motivates
their employees to perform well through telecommuting. It not only helps employee to get
motivated but also as an environmentally friendly practice (WritingBros, 2020). Which
basically gain trust with one another in a company.
4. What are the side-effects if companies do not have any motivational strategies at all since the
beginning?
The side effects of companies when there are no motivational strategies at all will cause a
reduction in productivity. The effect of low morale on employee has several forms.
Employees who has low motivation may stop caring about the quality of their work (Hartman,
2017). Having a low caring about their quality work are likely to blame each other for failing
to achieve their goals or may produced low quality work, making them little reason to make
additional time. There will be harmony among the employee and causes the company to fall
in their production and their productivity.
5. In your opinion, how do economic fluctuations affect how managers motivate employees?
Sometimes the economy in certain countries will face a downhill due inflation. And most
companies will also get hit by this effect. The low of cash flow in a company will lead to a
constant threat of having to reduce workers (Gardiner, 2020). There are ways to motivate
people during the economic recession. In 2015, Samsung group has cut 5354 jobs in one year
to reduce cost in restructuring process (EFE, 2015). During this fall, Samsung has only one
arms of the company that can keep them alive. The Samsung Heavy industries shipyard with
167 new jobs can bring back what has loss during the crisis. Moreover, even during crisis,
Samsung never lets all the employee to worry because they can rise back by employing more
jobs in the industry areas keeping them alive.
6. In your opinion, how do economic fluctuations affect how managers handle the performance
appraisals of employees?
During the crisis, refocusing on the organizations goal and employee’s role is an important
part in helping an organization return to grow as quickly as possible (Deligiannis, 2021).
During the covid-19, many of the target that was set for staff got stalled. Some employees
took on additional duties outside from their original job desc. Before the review, it is important
Hanif Mulya Pratama
International Relations 19
to keep updating to each employee’s pre-appraisal form with their new priorities. So, rather
than looking on a set of outdated objectives, it is better to focus on employees that helped the
organization through the crisis. Moreover, employees have been pushed to double down their
soft skills to make sure they successfully delivered a new metrics while working. While
people must work at home during this pandemic, it required them to flex their adaptability
skills. Several employees must learn to work remotely and help their organizations to find this
crisis.
7. In your opinion, what are the values of getting employees to compete against goals, say 10%
increase in sales, or 20% reduction in costs, instead of against one another?
The values of employees getting to compete on goals is that they are at the heart of successful
performance management (Ryba, 2020). By putting goals for employees to reach the target
will help to align employees with the organizations mission. In return, managers help
employees to see how much contributions fir into the big picture and the value they bring to
the organizations. Employees will work in perfect harmony which can lead to company
growth. They will be rewarded on the basis of task fulfillment and no comparison among
other employee (Johnson, 2017).
8. What are some of the benefits associated with having a culturally diverse workforce?
The benefits of having a culturally diverse can help develop and maximize skillsets. With a
wide range of ideas can make those who wants to learn from a diverse collection. Moreover,
it can boost problem solving and productivity that can drive business success (Thomas.co,
2020). Another benefit of having this culturally diverse is the improvement in the recruitment
process. It can widen the appeal to prospective employees and can reach out to more high-
level candidates across the globe. It can also help to retain talent. It will make anyone more
attractive proposition to valuable candidates making to stand out in the marketplace. But in
my opinion the most important benefit of having culturally diverse is talking about each
other’s background. By communicating with someone who has different culture or
background you can connect with anyone directly. It builds trust among each other and is
always bring positive for the company. It will lead them to greater collaboration and loyalty.
9. What are some of the potential problems that must be dealt with after an organization
experiences a major trauma such as massive layoffs?
When a massive lay off occur in a company to save profit, it will be ended up incurring costs
because of the layoff that minimize the savings. For example, the company may have some
problems in severance pay to outgoing employees, pay overtime wages, and use it for
placement services on temporary help (Lowrie, 2021). It also increased turnover in a
company. Meaning, most employees will likely resign their jobs. It would lead an increasing
job offers from their competition and actively seek new job opportunities. Not only it will
decrease the employees but also the customer loyalty. If the company sends a message
Hanif Mulya Pratama
International Relations 19
regarding a crisis in their employees, it could lose trust from the customer and fewer
employees could mean delays in the goods and services.
10. Referring to the above question, would the treatment be the same if an organization
experiences major loss due to frauds and corruptions?
If we are comparing the loss of employees from massive layoffs and loss of employees
because of fraud and corruption, it is still a loss profit in a company from both cases. But the
differences are that loss profit and employees because of corruption is only by one person
while a massive layoff is a huge loss in employees and possibly loss trust from the customer.
but a lost in one employee is only affecting the profit in a company and other employees are
given a warning not to steal money from company for their personal use. However, it does
not loss a wage to other employees who are not involve in fraud. It also gives hatred from the
customers that having an employee who steals money from the company. The reputation of a
company will lead to downhill.
There was a case in Samsung where Lee Jae-Yong, the vice chairman of Samsung, found
guilty on bribery in connection with the scandal that lead the brought down president Park
Geunhye (Bangkok Post, 2021). It is unfortunate for Samsung that is the countries top
company and global innovator involved in crimes. This scandal connections between big
business and politics in South Korea accused of taking bribes from corporative in exchanging
for preferential treatment. But Lee Jae- Yong made an apology not only to the company but
also the while nation of Korea and the customer.
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International Relations 19
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