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Emilse assists a customer named Amy Lin who is inquiring about a past due bill due to an expired credit card on autopay. Emilse verifies Amy's identity and informs her that she cannot access the billing portion of the account and advises her to contact the Lien Department for further assistance. The conversation concludes with Amy thanking Emilse for her help.

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Kaelani Lin
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24 views1 page

Transcript

Emilse assists a customer named Amy Lin who is inquiring about a past due bill due to an expired credit card on autopay. Emilse verifies Amy's identity and informs her that she cannot access the billing portion of the account and advises her to contact the Lien Department for further assistance. The conversation concludes with Amy thanking Emilse for her help.

Uploaded by

Kaelani Lin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Emilse H (11/1/2024, 1:27:01 PM): Hello, my name is Emilse.

How may I help you


today?
Me (11/1/2024, 1:28:16 PM): Hi. I just tried paying my bill online. My account was
past due because the credit card on my autopay account was expired. Can you check
if everything went through?
Emilse H (11/1/2024, 1:29:21 PM): I will be happy to take a look into your payment
history. For security reasons, I am required to verify your full name, the name on
the account and complete service address or account number?
Me (11/1/2024, 1:29:53 PM): Focus group investments
Me (11/1/2024, 1:30:12 PM): 165 Kennet ct. Las Vegas Nv 89144
Me (11/1/2024, 1:30:24 PM): Amy Lin
Emilse H (11/1/2024, 1:30:59 PM): Amy thank you. Can you please confirm your phone
number and email address?
Me (11/1/2024, 1:31:23 PM): 7024080306 [email protected]
Emilse H (11/1/2024, 1:32:32 PM): Amy thank you for this information. Allow me a
moment to review your account.
Emilse H (11/1/2024, 1:34:46 PM): Thank you for your patience. While I reviewed
your account I am not able to have access to your billing portion of your account.
You will need to contact our Lien Department at 702-734-5415.
Me (11/1/2024, 1:35:26 PM): Ok. Thank you!

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