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The document is a chat transcript between a consumer and Zoom's Virtual Agent (ZVA). The consumer asks questions in a different language, but the ZVA struggles to provide clear answers and encourages rephrasing for better assistance. The interaction ends with the ZVA inviting the consumer to take a survey to improve the chatbot experience.

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mohammedredwaan57
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48 views1 page

Transcript

The document is a chat transcript between a consumer and Zoom's Virtual Agent (ZVA). The consumer asks questions in a different language, but the ZVA struggles to provide clear answers and encourages rephrasing for better assistance. The interaction ends with the ZVA inviting the consumer to take a survey to improve the chatbot experience.

Uploaded by

mohammedredwaan57
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

[2025-05-12 [Link] ZVA:

Hi, I'm Zoom's Virtual Agent 🤖 . [Sign in here]([Link]


redirect_to=https%3A%2F%[Link]%2Fhc?logged_in%3Dtrue) for a
personalized experience.

[2025-05-12 [Link] ZVA:


Zoom may retain your chat transcript to use for quality, training, and analysis
purposes.

[2025-05-12 [Link] ZVA:


How can I assist you today?
[Join a Meeting], [Upgrade My Account], [Billing & Account Management], [Purchase a
Zoom Product], [10DLC
], [Ask a Question
]

[2025-05-12 [Link] Consumer:


Ask a Question

[2025-05-12 [Link] ZVA:


How can I help? Type your question below.

[2025-05-12 [Link] Consumer:


Markaza Shifaa'u Linnaas

[2025-05-12 [Link] ZVA:


I apologize, but I could not find a clear answer to your previous question. Could
you please rephrase or provide more details so I can better assist you?

[2025-05-12 [Link] Consumer:


Mana barumsaa diin

[2025-05-12 [Link] ZVA:


Rephrasing your question may help us better understand the issue. Let's try again.

[2025-05-12 [Link] Consumer:


Ustaz Mohammed Redwaan musxafaa

[2025-05-12 [Link] ZVA:


I apologize, but I was unable to provide a response to your question.

[2025-05-12 [Link] ZVA:


We strive to provide the best experience for our customers. Please take a moment to
fill out this brief survey to help improve our chatbot.
[Take Survey
]

[2025-05-12 [Link] Consumer:


Take Survey

[2025-05-12 [Link] ZVA:


[Link]
engagement_id=bHACk9DzRu6Acw0pOUWRSw&zva_device=Mobile&zva_os=Android&zva_browser=C
hrome

[2025-05-12 [Link] ZVA:


Thank you for using Zoom and utilizing support today.

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