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Abdalla is seeking assistance from EA HELP regarding a persistent issue with Apex Legends, specifically an error code 'leaf' that has not been resolved despite following troubleshooting steps provided by EA. The conversation involves multiple representatives, Ankit and Rajat, and there are mentions of technical issues causing chat resets. Abdalla has also shared a video of the problem and is frustrated with the lack of resolution over the past ten days.

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12 views1 page

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Abdalla is seeking assistance from EA HELP regarding a persistent issue with Apex Legends, specifically an error code 'leaf' that has not been resolved despite following troubleshooting steps provided by EA. The conversation involves multiple representatives, Ankit and Rajat, and there are mentions of technical issues causing chat resets. Abdalla has also shared a video of the problem and is frustrated with the lack of resolution over the past ten days.

Uploaded by

abdalla.salah.yt
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Ankit (4/13/2024, 2:20:17 AM): By continuing, you consent to the monitoring and

storing of this conversation, including with an EA vendor, subject to the terms of


EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and
Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Ankit, may I start with your first
name please?
undefined (4/13/2024, 2:20:24 AM): Abdalla
undefined (4/13/2024, 2:20:39 AM): I’m reopening the ticket please
Ankit (4/13/2024, 2:20:46 AM): Hello Abdalla, nice to meet you, how may I help you?
undefined (4/13/2024, 2:20:59 AM): Ive attached the video of the issue im facing
for the last 10 days
undefined (4/13/2024, 2:21:18 AM): Could please check the case details
undefined (4/13/2024, 2:23:09 AM): One of your team sent me steps for manual
troubleshooting but non of them worked. It gives me an error with the code leaf
Rajat (4/13/2024, 2:24:08 AM): By continuing, you consent to the monitoring and
storing of this conversation, including with an EA vendor, subject to the terms of
EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and
Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Rajat, may I start with your first
name please?
undefined (4/13/2024, 2:24:28 AM): Why the chat is getting reset?
undefined (4/13/2024, 2:25:20 AM): Sorry for being rude. I have introduced my self
and shared the issue above, thru the previous tickets and sent video attachment.
undefined (4/13/2024, 2:25:25 AM): Please check
undefined (4/13/2024, 2:32:54 AM): Rajat, are you still there please?
undefined (4/13/2024, 2:36:26 AM): One of your team sent me steps for manual
troubleshooting but non of them worked. It gives me an error with the code leaf
Rajat (4/13/2024, 2:39:19 AM): Hello, we are sorry your chat got disconnected with
previous advisor due to technical issues and was stuck due to that. I can see that
you are facing problem with Apex Legends and can't play due to code:leaf error.
I'll certainly check the details and look to help you here.

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